SAĞLIK KURUMLARINDA DENGELİ PUAN CETVELİ KONULU ÇALIŞMALARIN BİLİM HARİTALAMA TEKNİĞİNE GÖRE ANALİZİ

Yıl 2021, Sayı: 3, 55 - 74, 30.07.2021

İlknur Arslan Çilhoroz Zekai Öztürk

https://doi.org/10.51551/verimlilik.696797

Cited By: 1

Öz

Amaç: Bu çalışmanın amacı, bir stratejik yönetim aracı olan Dengeli Puan Cetveli (DPC) ile ilgili bilimsel araştırmaları incelemek ve değerlendirmektir.

Yöntem: Çalışmanın amacı doğrultusunda ilgili alanlardaki yayınlarla ilgili bilgiler Scopus (447), Web of Science (263) ve Pubmed (290) veri tabanlarından alınmıştır. Ek olarak, VOSviewer, Cite Space ve Carrot Search yazılım programı daha derinlemesine bir bibliyometrik çalışma sağlamak ve sonuçların yazarlar, kurumlar, ülkeler ve dergiler tarafından kümelenmesini sağlamak için kullanılmıştır.

Bulgular: Bu alanda en fazla katkı sağlayan ülke ABD, en fazla iş birliği yapılan kaynak Zelman en fazla eşleştirme yapılan yazar 251 atıfla Pink G.H’dir. En fazla ortak atıf yapılan yazar 593 ile Kaplan R.S’dir. Yapılan içerik analizi sonucunda DPC’nin sağlık kurumlarında uygulanabilirliğinin yüksek olduğu ancak uygulanmadan önce sağlık hizmetleri endüstrisine ve kurumsal yapıya göre yeniden uyarlanması gerektiği sonucuna ulaşılmıştır.

Özgünlük: Bu çalışma ile Sağlık Kurumlarında DPC konulu çalışmalar hakkında sunulan bilgilerin, ilgili konuda yapılacak çalışmalara bir yol haritası sunacağı değerlendirilmektedir. Ayrıca kapsamlı bir araştırma stratejisi kullanıldığı için bu yönüyle benzer çalışmalardan farklılık göstermektedir.

Anahtar Kelimeler

Sağlık Kurumları, Dengeli Puan Cetveli, Bibliyometrik Analiz, Bilim Haritalama

ANALYSIS OF STUDIES THROUGH BALANCE SCORE CARD IN HEALTH INSTITUTIONS ACCORDING TO SCIENCE MAPPING TECHNIQUE

Öz

Purpose: The purpose of this study is to examine and evaluate scientific research on the Balanced Scorecard (BSC), which is a strategic management tool.

Methodology: For this purpose, information about publications in these fields in recent years was obtained from Scopus (447), Web of Science (263), and Pubmed (290) databases. In addition, the software program VOSviewer, Cite Space, and Carrot Search has been used to provide a more in-depth bibliometrics study and cluster the results by authors, institutions, countries, and journals.

Findings: The country that contributed the most in this field is the USA, the most collaborated source is Zelman, and the author with the most matches is Pink G.H with 251 citations. The most co-cited author is Kaplan R.S with 593. As a result of the content analysis, it was found that DPC is highly applicable in healthcare institutions, but before it is implemented, it must be adapted to the healthcare industry and institutional structure.

Originality: With this study, it is thought that information such as the number of publications presented on the BSC publications in Health Institutions, the countries where they are published, the authors of the publication, the citations, and common citations to these publications will provide a roadmap for the studies to be carried out on the relevant subject. Also, since a comprehensive research strategy is used,it differs from similar studies in this respect.

Anahtar Kelimeler

Health Care organization, Balanced Scorecard, Bibliometric Analysis

Kaynakça

• ABO-HAMAD, W. ve ARISHA, A. (2013), Simulation-Based Framework to Improve Patient Experience in an Emergency Department, European Journal of Operational Research, 224 (1), 154-166.
• ANTONSEN, Y. (2014), The Downside of the Balanced Scorecard: A Case Study from Norway, Scandinavian, Journal of Management, 30 (1), 40-50.
• ARIKAN, C. L. ve ENGİNOĞLU, D. (2016), Kurumsal Karnenin Bir Stratejik Yönetim Aracı Olarak İncelenmesi, Çankırı Karatekin Üniversitesi SBE Dergisi, 7 (1), 123-138.
• AKDENİZ, H. A. ve DURMAZ, F. (1998), Verimliliğin Genel Performans Üzerindeki Yansımalarının Uygulaması, Dokuz Eylül Üniversitesi İktisadi İdari Bilimler Fakültesi Dergisi, 13 (2), 85-99.
• BAKER, G. R. ve PINK, G. H. (1995), A Balanced Scorecard for Canadian Hospitals, Healthcare Management Forum, 8 (4), 7-13.
• BRIGNALL, S. (2002), The Balanced Scorecard: An Environmental and Social Critique, Proceedings of the 3rd International Conference on Performance Measurement, July, Boston.
• BROCCARDO, L. (2015), The Balance Scorecard Implementation in the Italian Health Care System: Some Evidences from Literature and a Case Study Analysis, Journal of Health Management, 17 (1), 25-41.
• BUTLER, A., LETZA, S. R. ve NEALE, B. (1997), Linking the Balanced Scorecard to Strategy, Long Range Planning, 30, 242-253.
• CASTANEDA-MÉNDEZ, K., MANGAN, K. ve LAVERY, A. M. (1998), The Role and Application of the Balanced Scorecard in Healthcare Quality Management, Journal for Healthcare Quality, 20 (1), 10-13.
• CHEN, C. (2016), CiteSpace: A Practical Guide for Mapping Scientific Literature, Nova Science Publishers, Incorporated.
• CHOW, C. W., GANULIN, D., HADDAD, K. ve WILLIAMSON, J. (1998), The Balanced Scorecard: A Potent Tool for Energizing and Focusing Healthcare Organization Management, Journal of Healthcare Management, 43 (3), 263-280.
• CURTRIGHT, J. W., STOLP-SMITH, S. C. ve EDELL, E. S. (2000), Strategic Performance Management: Development of a Performance Measurement System at the Mayo Clinic, Journal of Healthcare Management, 45 (1), 58-68.
• EITEL, D. R., RUDKIN, S. E., MALVEHY, M. A., KILLEEN, J. P. ve PINES, J. M. (2010), Improving Service Quality by Understanding Emergency Department Flow: A White Paper and Position Statement Prepared for the American Academy of Emergency Medicine, The Journal of Emergency Medicine, 38 (1), 70-79.
• ENSARİ, H. (2005), 21. yy. Okulları İçin Etkili Bir Stratejik Yönetim Aracı: Balanced Scorecard, Sistem Yayıncılık A.Ş., İstanbul.
• FIGGE, F., HAHN, T., SCHALTEGGER, S. ve WAGNER, M. (2002), The Sustainability Balanced Scorecard–Linking Sustainability Management to Business Strategy, Business Strategy and the Environment, 11 (5), 269-284.
• GONG, R., XUE, J., ZHAO, L., ZOLOTOVA, O., JI, X. ve XU, Y. (2019), A Bibliometric Analysis of Green Supply Chain Management Based on the Web of Science (WOS) Platform, Sustainability, 11 (12), 3459.
• GRIGOROUDIS, E., ORFANOUDAKI, E. ve ZOPOUNIDIS, C. (2012), Strategic Performance Measurement in a Healthcare Organisation: A Multiple Criteria Approach Based on Balanced Scorecard, Omega, 40 (1), 104-119.
• GURD, B. ve GAO, T. (2007), Lives in the Balance: An Analysis of the Balanced Scorecard (BSC) in Healthcare Organizations, International Journal of Productivity and Performance Management, 57 (1), 6-21.
• HILL, T. J. ve POWELL, L. (2005), Balanced Scorecards for Small Rural Hospitals: Concept Overview & Implementation Guidance, Washington: Mountain States Group, United States Department of Health and Human Services.
• HOOSHMAND, E., NIAT, H. Z., EBRAHIMIPOUR, H., ESMAILI, H. ve NAJAR, A. V. (2018), Designing a Performance Evaluation Model Based on Balanced Score Card and Analytic Hierarchy Process Methods: Montaserieh Hospital, Health Scope, 7 (2), 1-9.
• INAMDAR, N., KAPLAN, R. S. ve REYNOLDS, K. (2002), Applying the Balanced Scorecard in Healthcare Provider Organizations/Practitioner’s Response, Journal of Healthcare Management, 47 (3), 179-196.
• KAPLAN, R.S. (2009), Conceptual Foundations of the Balanced Scorecard, Handbooks of Management Accounting Research, 3, 1253-1269.
• KAPLAN, R. S. ve NORTON, D. P. (1992), The Balanced Scorecard: Measures That Drive Performance, Harvard Business Review, 83 (7), 71-79.
• KAPLAN, R. S. ve NORTON, D. P. (1995), Putting The Balanced Scorecard to Work. The Economic Impact of Knowledge, 27 (4), 315-324.
• KAPLAN, R. S. ve NORTON, D. P. (1996a), Translating Strategy Introduction The Balanced Scorecard, Harvard Business School, Boston.
• KAPLAN, R. S. ve NORTON, D. P. (1996b), Using the Balanced Scorecard as a Strategic Management System, Harvard Business School, Boston.
• KAPLAN, R. S. ve NORTON, D. P. (2001), The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment, Harvard Business Press, Boston.
• KARAHAN, A. ve ÖZGÜR, E. (2009), Stratejik Yönetim Modeli Olarak Kurumsal Karnenin Uygulanabilirliği, Sosyal Ekonomik Araştırmalar Dergisi, 1 (16), 59-81.
• KENNY, G. (2003), Balanced Scorecard: Why It Isn’t Workıng Who’s Right? Why? And Does It Really Matter?, Management-Auckland-, 50 (2), 32-34.
• KHALIL G. M. ve CRAWFORD C. A. G. (2015), A Bibliometric Analysis of Us-Based Research on the Behavioral Risk Factor Surveillance System, American Journal of Preventive Medicine, 48 (1), 50-57.
• KRUSKAL, J. B., REEDY, A., PASCAL, L., ROSEN, M. P. ve BOISELLE, P. M. (2012), Quality Initiatives: Lean Approach to Improving Performance and Efficiency in a Radiology Department, Radiographics, 32 (2), 573-587.
• KURUTKAN, M. N. ve ORHAN, F. (2018), Sağlık Politikası Konusunun Bilim Haritalama Teknikleri ile Analizi, İKSAD Yayınevi, Ankara.
• LAITINEN, E. K. (2002), A Dynamic Performance Measurement System: Evidence from Small Finnish Technology Companies, Scandinavian Journal of Management, 18 (1), 65-99.
• LEYTON-PAVEZ, C. E., HUERTA-RIVEROS, P. C. ve PAÚL-ESPINOZA, I. R. (2015), Balanced Scorecard in Health, Salud Publica de Mexico, 57 (3), 234-241.
• LI, W., ZHAO, Y. (2015), Bibliometric Analysis of Global Environmental Assessment Research in a 20-Year Period, Environmental Impact Assessment Review, 50, 158-166.
• MANNION, R., DAVIES, H., & MARSHALL, M. (2005), Impact of Star Performance Ratings in English Acute Hospital Trusts, Journal of Health Services Research & Policy, 10 (1), 18-24.
• NEELY, A. (2005), The Evolution of Performance Measurement Research: Developments in the Last Decade and a Research Agenda for the Next, International Journal of Operations & Production Management, 25 (12), 1264-1277.
• NEELY, A. D. (1999), The Performance Measurement Revolution: Why Now Andwhat Next?, International Journal of Operations & Production Management, 19 (2), 205-228.
• NIVEN, P. R. (2002), Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results, John Wiley & Sons, New York.
• NORREKLIT, H. (2000), The Balance on the Balanced Scorecard a Critical Analysis of Some of Its Assumptions, Management Accounting Research, 11 (1), 65-88.
• ÖZTÜRK, Ü. (2009), Performansın Ölçülmesi, Alfa Basım, Yayım, Dağıtım, İstanbul.
• PETERS, D. H., NOOR, A. A., SINGH, L. P., KAKAR, F. K., HANSEN, P. M. ve BURNHAM, G. (2007), A Balanced Scorecard for Health Services in Afghanistan, Bulletin of the World Health Organization, 85, 146-151.
• PHILLIPS, P. A. (2007), The Balanced Scorecard and Strategic Control: A Hotel Case Study Analysis, The Service Industries Journal, 27 (6), 731-746.
• POTTHOFF, S. O., ISON, D., THOMPSON, N. ve KISSNER, M. (1999), Longterm Care Management: A Balanced Performance Measurement System, Journal of Strategic Performance Measurement, 31, 16-22.
• RAMIREZ-GARCIA, C., VÉLEZ-ELORZA, M. ve ALVAREZ-DARDET, M. C. (2013), Diagnostic and Interactive Use of Management Control Systems in Franchisor Risk Perceptions Management, 6th International Conference on Economıcs and Management of Networks, 21-23 November, Morocco.
• SCHENDEL, D. E. ve HOFER, C. W. (1979), Strategic Management: a New View of Business Policy and Planning, Little Brown Publishing, Boston.
• SILK, S. (1998), Automating the Balanced Scorecard, Management Accounting, 79 (11), 38-44.
• SIMONS, R. (1994), Levers of Control: How Managers Use Innovative Control Systems to Drive Strategic Renewal, Harvard Business School Press, Boston.
• STEFANOWSKI, J. ve WEISS, D. (2003), Carrot 2 and Language Properties in Web Search Results Clustering, International Atlantic Web Intelligence Conference, 240-249, Springer, Berlin, Heidelberg.
• TAHAMTAN, I. ve BORNMANN, L. (2019), What Do Citation Counts Measure? An Updated Review Of Studies On Citations in Scientific Documents Published Between 2006 and 2018, Scientometrics, 121 (3), 1635-1684.
• TARIM, M. (2004), Sağlık Organizasyonlarında Performans Ölçme ve Dengeli Puan Cetveli (Balanced Scorecard), Hacettepe Sağlık İdaresi Dergisi, 7 (2), 233-248.
• VAN ECK, N. J., WALTMAN, L., DEKKER, R. ve VAN DEN BERG, J. (2010), A Comparison of Two Techniques for Bibliometric Mapping: Multidimesional Scaling and VOS, Journal of the Association for Information Science and Technology, 61 (12), 2405-2416.
• VAN ECK, N. J. ve WALTMAN, L. (2014), Visualizing Bibliometric Networks, In Measuring Scholarly Impact, 285-320, Springer, Cham.
• VAN NUNEN, K., LI, J., RENIERS, G. ve PONNET, K. (2017), Bibliometric Analysis of Safety Culture Research, Safety Science, 108, 248-258.
• VAN VEEN-DIRKS, P. ve WIJN, M. (2002), Strategic Control: Meshing Critical Success Factors with the Balanced Scorecard, Long Range Planning, 35 (4), 407-427.
• VOELKER, K. E., RAKICH, J. S. ve FRENCH, G. R. (2001), The Balanced Scorecard in Healthcare Organizations: A Performance Measurement and Strategic Planning Methodology, Hospital Topics, 79 (3), 13-24.
• WANG, B., PAN, S. Y., KE, R. Y., WANG, K. ve WEI, Y. M. (2014), An Overview of Climate Change Vulnerability: A Bibliometric Analysis Based on Web of Science Database, Natural Hazards, 74 (3), 1649-1666.
• ZELMAN, W. N., BLAZER, D., GOWER, J. M., BUMGARNER, P. O. ve CANCILLA, L. M. (1999), Issues for Academic Health Centers to Consider Before Implementing a Balanced- Scorecard Effort, Academic Medicine, 74 (12), 1269-77.
• ZELMAN, W. N., PINK, G. H. ve MATTHIAS, C. B., (2003), Use of the Balanced Scorecard in Health Care, Journal of Health Care Finance, 29 (4), 1-16.
• ZENG, K. ve LUO, X. (2013), The Balanced Scorecard in China: Does It Work?, Business Horizons, 56 (5), 611-620.