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Algılanan Örgütsel Destek ve İşe Adanmışlık Arasındaki İlişkide Rol Çatışmasının Düzenleyici Etkisi

Yıl 2024, , 783 - 798, 31.08.2024
https://doi.org/10.21076/vizyoner.1445671

Öz

Bu çalışmanın amacı, rol çatışmasının işe bağlılık ve algılanan örgütsel destek arasındaki ilişkiyi nasıl etkilediğini araştırmaktır. Çalışanların örgütlerinden aldıklarını düşündükleri duygusal ve pratik destek algılanan örgütsel destek olarak adlandırılmaktadır. İşe bağlılık, bir kişinin işine adanmışlığını, sadakatini ve bağlılığını tanımlamak için kullanılan bir terimdir. İnsanların mesleki sorumluluklarında karşılaştıkları rekabet halindeki taleplerin ortaya çıkması rol çatışması olarak adlandırılır. Bir kamu kurumundaki 299 çalışandan veri toplamak için ankete dayalı bir yaklaşım kullanılmıştır. Elde edilen veriler daha sonra AMOS ve SPSS 24 yazılım programları kullanılarak istatistiksel analize tabi tutulmuştur. Sonuçlar, işe bağlılık ile algılanan örgütsel desteğin pozitif yönde ilişkili olduğunu göstermektedir. Ayrıca, rol çatışmasının işe bağlılık ve algılanan örgütsel destek arasındaki ilişkiyi ılımlı hale getirdiği ortaya çıkmıştır.

Etik Beyan

Bu çalışma için Erzincan Binali Yıldırım Üniversitesi Etik Kurulundan 1/06-E-88012460-050.01.04-161686 sayılı ve 23.12.2021 tarihli etik kurul onayı alınmıştır.

Kaynakça

  • Alarcon G. (2009). The development of the wright work engagement scale [Ph.D. Dissertation]. Wright State University.
  • Al‐Hamdan, Z., & Bani Issa, H. (2022). The role of organizational support and self‐efficacy on work engagement among registered nurses in Jordan: A descriptive study. Journal of Nursing Management, 30(7), 2154-2164. https://doi.org/10.1111/jonm.13456
  • Asghar, M., Tayyab, M., Gull, N., Zhijie, S., Shi, R. & Tao, X. (2021). Polychronicity, work engagement, and turnover ıntention: The moderating role of perceived organizational support in the hotel industry. Journal of Hospitality and Tourism Management, 49, 129-139. https://doi.org/10.1016/j.jhtm.2021.09.004
  • Attridge, M. (2009). Measuring and managing employee work engagement: A review of the research and business literature. Journal of Workplace Behavioral Health, 24(4), 383-398. https://doi.org/10.1080/15555240903188398
  • Aybas, M., & Kosa, G. (2018). Duygusal emeğin mesleki stres ve işe adanmışlık üzerindeki etkisi: Tur rehberleri üzerinde bir araştırma. Anemon Muş Alparslan Üniversitesi Sosyal Bilimler Dergisi, 6(ICEESS’18), 103-111. http://dx.doi.org/10.18506/anemon.452645
  • Bakker, A. B., & Demerouti, E. (2008). Towards a model of work engagement. Career Development International, 13(3), 209-223.
  • Bakker, A. B., Albrecht, S. L., & Leiter, M. P. (2011). Key questions regarding work engagement. European Journal of Work and Organizational Psychology, 20(1), 4-28. https://doi.org/10.1080/1359432X.2010.485352
  • Banihani, M., Lewis, P., & Syed, J. (2013). Is work engagement gendered?. Gender in Management, 28(7), 400-423.
  • Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. https://doi.org/10.1037/0022-3514.51.6.1173
  • Bogler, R., & Nir, A. E. (2012). The importance of teachers' perceived organizational support to job satisfaction: What's empowerment got to do with it?. Journal of Educational Administration, 50(3), 287-306.
  • Börk, A., & Adigüzel, O. (2015). Rol çatışması ve rol belirsizliğinin iş tatmini ve örgütsel bağlılık üzerine etkisi: Kıyı Ege Bölgesi'ndeki bankacılık sektörü üzerine bir çalışma. Electronic Turkish Studies, 10(10), 249-266.
  • Caesens, G., & Stinglhamber, F. (2014). The relationship between perceived organizational support and work engagement: The role of self-efficacy and its outcomes. European Review of Applied Psychology, 64(5), 259-267. https://doi.org/10.1016/j.erap.2014.08.002
  • Cesário, F., & Chambel, M. J. (2017). Linking organizational commitment and work engagement to employee performance. Knowledge and Process Management, 24(2), 152-158. https://doi.org/10.1002/kpm.1542
  • Ceylan, A., & Ulutürk, Y. H. (2006). Rol belirsizliği, rol çatışması, iş tatmini ve performans arasındaki ilişkiler. Doğuş Üniversitesi Dergisi, 7(1), 48-58.
  • Doğan, A., Demir, R., & Türkmen, E. (2016). Rol belirsizliğinin, rol çatışmasının ve sosyal desteğin tükenmişliğe etkisi: devlet ve vakıf üniversitelerinde çalışan akademik personelin tükenmişlik düzeylerinin karşılaştırılması. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 30(1), 37-66.
  • Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001). Reciprocation of perceived organizational support. Journal of Applied Wayne Psychology, 86(1), 42-51. https://doi.org/10.1037/0021-9010.86.1.42
  • Eisenberger, R., Cummings, J., Armeli, S., & Lynch, P. (1997). Perceived organizational support, discretionary treatment, and job satisfaction. Journal of Applied Psychology, 82(5), 812-820. https://doi.org/10.1037/0021-9010.82.5.812
  • Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507.
  • Eisenberger, R., Malone, G. P., & Presson, W. D. (2016). Optimizing perceived organizational support to enhance employee engagement. Society for Human Resource Management and Society for Industrial and Organizational Psychology, 2, 3-22.
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The Moderating Effect of Role Conflict on the Relationship between Perceived Organizational Support and Work Engagement

Yıl 2024, , 783 - 798, 31.08.2024
https://doi.org/10.21076/vizyoner.1445671

Öz

The purpose of the study is to investigate how role conflict affects the relationship between work engagement and perceived organizational support. The emotional and practical support that workers feel they receive from their organizations is referred to as perceived organizational support. Work engagement is the term used to describe a person's dedication, loyalty, and commitment to their work. The emergence of competing demands that people encounter in their professional responsibilities is referred to as role conflict. A questionnaire-based approach is used to collect data from 299 workers in a public agency. The acquired data is then subjected to statistical analysis using the AMOS and SPSS 24 software programs. The results imply that work engagement and perceived organizational support are positively correlated. Moreover, it is discovered that role conflict moderated the association between work engagement and perceived organizational support.

Etik Beyan

For this study the approval of ethical committee no 11/06-E-88012460-050.01.04-161686 dated 23 December 2021 was taken from the Ethical Committee, Erzincan Binali Yıldırım University.

Kaynakça

  • Alarcon G. (2009). The development of the wright work engagement scale [Ph.D. Dissertation]. Wright State University.
  • Al‐Hamdan, Z., & Bani Issa, H. (2022). The role of organizational support and self‐efficacy on work engagement among registered nurses in Jordan: A descriptive study. Journal of Nursing Management, 30(7), 2154-2164. https://doi.org/10.1111/jonm.13456
  • Asghar, M., Tayyab, M., Gull, N., Zhijie, S., Shi, R. & Tao, X. (2021). Polychronicity, work engagement, and turnover ıntention: The moderating role of perceived organizational support in the hotel industry. Journal of Hospitality and Tourism Management, 49, 129-139. https://doi.org/10.1016/j.jhtm.2021.09.004
  • Attridge, M. (2009). Measuring and managing employee work engagement: A review of the research and business literature. Journal of Workplace Behavioral Health, 24(4), 383-398. https://doi.org/10.1080/15555240903188398
  • Aybas, M., & Kosa, G. (2018). Duygusal emeğin mesleki stres ve işe adanmışlık üzerindeki etkisi: Tur rehberleri üzerinde bir araştırma. Anemon Muş Alparslan Üniversitesi Sosyal Bilimler Dergisi, 6(ICEESS’18), 103-111. http://dx.doi.org/10.18506/anemon.452645
  • Bakker, A. B., & Demerouti, E. (2008). Towards a model of work engagement. Career Development International, 13(3), 209-223.
  • Bakker, A. B., Albrecht, S. L., & Leiter, M. P. (2011). Key questions regarding work engagement. European Journal of Work and Organizational Psychology, 20(1), 4-28. https://doi.org/10.1080/1359432X.2010.485352
  • Banihani, M., Lewis, P., & Syed, J. (2013). Is work engagement gendered?. Gender in Management, 28(7), 400-423.
  • Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. https://doi.org/10.1037/0022-3514.51.6.1173
  • Bogler, R., & Nir, A. E. (2012). The importance of teachers' perceived organizational support to job satisfaction: What's empowerment got to do with it?. Journal of Educational Administration, 50(3), 287-306.
  • Börk, A., & Adigüzel, O. (2015). Rol çatışması ve rol belirsizliğinin iş tatmini ve örgütsel bağlılık üzerine etkisi: Kıyı Ege Bölgesi'ndeki bankacılık sektörü üzerine bir çalışma. Electronic Turkish Studies, 10(10), 249-266.
  • Caesens, G., & Stinglhamber, F. (2014). The relationship between perceived organizational support and work engagement: The role of self-efficacy and its outcomes. European Review of Applied Psychology, 64(5), 259-267. https://doi.org/10.1016/j.erap.2014.08.002
  • Cesário, F., & Chambel, M. J. (2017). Linking organizational commitment and work engagement to employee performance. Knowledge and Process Management, 24(2), 152-158. https://doi.org/10.1002/kpm.1542
  • Ceylan, A., & Ulutürk, Y. H. (2006). Rol belirsizliği, rol çatışması, iş tatmini ve performans arasındaki ilişkiler. Doğuş Üniversitesi Dergisi, 7(1), 48-58.
  • Doğan, A., Demir, R., & Türkmen, E. (2016). Rol belirsizliğinin, rol çatışmasının ve sosyal desteğin tükenmişliğe etkisi: devlet ve vakıf üniversitelerinde çalışan akademik personelin tükenmişlik düzeylerinin karşılaştırılması. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 30(1), 37-66.
  • Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001). Reciprocation of perceived organizational support. Journal of Applied Wayne Psychology, 86(1), 42-51. https://doi.org/10.1037/0021-9010.86.1.42
  • Eisenberger, R., Cummings, J., Armeli, S., & Lynch, P. (1997). Perceived organizational support, discretionary treatment, and job satisfaction. Journal of Applied Psychology, 82(5), 812-820. https://doi.org/10.1037/0021-9010.82.5.812
  • Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507.
  • Eisenberger, R., Malone, G. P., & Presson, W. D. (2016). Optimizing perceived organizational support to enhance employee engagement. Society for Human Resource Management and Society for Industrial and Organizational Psychology, 2, 3-22.
  • Esatoğlu, A. E., Ağırbaş, İ., Akbulut, Y., & Çelik, Y. (2004). Sağlık Bakanlığı hastanelerinde hemşirelerin rol çatışması ve rol belirsizliği düzeylerinin belirlenmesi. Amme İdaresi Dergisi, 37(4), 133-146.
  • Fisher, C. D., & Gitelson, R. (1983). A meta-analysis of the correlates of role conflict and ambiguity. Journal of Applied Psychology, 68(2), 320-333. https://doi.org/10.1037/0021-9010.68.2.320
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  • İnce, A. R. (2016). Algılanan örgütsel desteğin işe adanmışlık üzerindeki etkisinde yönetici desteğinin aracılık rolü. Elektronik Sosyal Bilimler Dergisi, 15(57), 649-660. https://doi.org/10.17755/esosder.03486
  • Jackson, S. E., & Schuler, R. S. (1985). A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings. Organizational Behavior and Human Decision Processes, 36(1), 16-78. https://doi.org/10.1016/0749-5978(85)90020-2
  • Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. (1964). Organizational stress: Studies of role conflict and role ambiguity. Wiley.
  • Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692-724. https://doi.org/10.5465/256287
  • Khalilipour, H., & Khanifar, H. (2018). Examining Structural effects procedural justice and work engagement on knowledge sharing and innovative work behavior. Organizational Behaviour Studies Quarterly, 6(4), 27-52.
  • Kılıçaslan, S., Derin, N., & Ilkım, N. (2022). Algılanan örgütsel destek ile işe adanmışlık arasındaki ilişkide kişiliğin aracılık etkisi. İzmir İktisat Dergisi, 37(3), 607-629. https://doi.org/10.24988/ije.1018952
  • Kılınç, T. (1998). Hemşirelerde rol çatışmasını belirleyen örgütsel etmenler üzerine sektörel bir araştırma. Modern Hastane Yönetimi, 2(4), 25-30.
  • Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854-1884. https://doi.org/10.1177/014920631557555
  • Leiter, M. P., & Harvie, P. (1998). Conditions for staff acceptance of organizational change: Burnout as a mediating construct. Anxiety, Stress, and Coping, 11(1), 1-25.
  • Lin, H. F. (2006). Impact of organizational support on organizational intention to facilitate knowledge sharing. Knowledge Management Research & Practice, 4(1), 26-35. https://doi.org/10.1057/palgrave.kmrp.850008
  • Loi, R., Hang-Yue, N., & Foley, S. (2006). Linking employees' justice perceptions to organizational commitment and intention to leave: The mediating role of perceived organizational support. Journal of Occupational and Organizational Psychology, 79(1), 101-120. https://doi.org/10.1348/096317905X39657
  • Luksyte, A., & Spitzmueller, C. (2016). When are overqualified employees creative? It depends on contextual factors. Journal of Organizational Behavior, 37(5), 635-653. https://doi.org/10.1002/job.2054
  • Luthans, F. (2002). Positive organizational behavior: Developing and managing psychological strengths. Academy of Management Perspectives, 16(1), 57-72. https://doi.org/10.5465/ame.2002.6640181
  • Maslach, C., & Leiter, M. P. (1997). The truth about burnout: How organizations cause personal stress and what to do about ıt. San Francisco: CA: Jossey-Bass.
  • Marshall, G. (2003). Sosyoloji sözlüğü. Bilim ve Sanat Yayınevi.
  • McBain, R. (2007). The practice of engagement: Research into current employee engagement practice. Strategic HR Review, 6(6), 16-19. https://doi.org/10.1108/14754390780001011
  • Menguc, B., Auh, S., Fisher, M., & Haddad, A. (2013). To be engaged or not to be engaged: The antecedents and consequences of service employee engagement. Journal of Business Research, 66(11), 2163-2170. https://doi.org/10.1016/j.jbusres.2012.01.007
  • Meriç, E., Çiftçi, D. Ö., & Yurtal, F. (2019). Algılanan örgütsel destek ve işe adanmışlık arasındaki ilişkinin incelenmesi. Kastamonu Eğitim Dergisi, 27(1), 65-74. https://doi.org/10.24106/kefdergi.2296
  • Miles, J. (2016). Yönetim ve organizasyon kuramları. (M. Polat & K. Arun, Trans.). Nobel Akademik Yayıncılık.
  • Mishra P., & Datta, B. (2011). Perpetual asset management of customer-based brand equity-the PAM evaluator. Current Research Journal of Social Science, 3(1), 34-43.
  • Orgambídez-Ramos, A., & de Almeida, H. (2017). Work engagement, social support, and job satisfaction in Portuguese nursing staff: A winning combination. Applied Nursing Research, 36, 37-41. https://doi.org/10.1016/j.apnr.2017.05.012
  • Örücü, E., & Uçku, I. (2019). Örgütlerde işe tutkunluk, örgütsel destek algısı, örgütsel vatandaşlık davranışı ilişkisi ve bir araştırma. Çağ Üniversitesi Sosyal Bilimler Dergisi, 16(2), 71-81.
  • Özkalp, E., & Meydan, B. (2015). Schaufeli ve Bakker tarafından geliştirilmiş olan işe angaje olma ölçeğinin Türkçe'de güvenilirlik ve geçerliliğinin analizi. ISGUC The Journal of Industrial Relations and Human Resources, 17(3), 1-19. https://doi.org/10.4026/1303-2860.2015.0285.x
  • Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698-714. https://doi.org/10.1037/0021-9010.87.4.698
  • Roberts, D. R., & Davenport, T. O. (2002). Job engagement: Why it’s important and how to improve it. Employment Relations Today, 29(3), 21-31.
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  • Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619. https://doi.org/10.1108/02683940610690169
  • Salanova, M., Agut, S., & Peiró, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90(6), 1217-1227. https://doi.org/10.1037/0021-9010.90.6.1217
  • Schaufeli, W. B., & Bakker, A. B. (2003). Utrecht work engagement scale: Preliminary manual. occupational health psychology unit, Utrecht University, Utrecht, 26(1), 64-100.
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  • Sökmen, A., Ekmekçioğlu, B., & Çelik, K. (2015). Algılanan örgütsel destek, örgütsel özdeşleşme ve yönetici etik davranışı ilişkisi: Araştırma görevlilerine yönelik araştırma. İşletme Araştırmaları Dergisi, 7(1), 125-144. https://doi.org/10.1093/swr/22.2.100
  • Um, M. Y., & Harrison, D. F. (1998). Role stressors, burnout, mediators, and job satisfaction: A stress-strain-outcome model and an empirical test. Social Work Research, 22(2), 100-115. https://doi.org/10.1093/swr/22.2.100
  • Ural, A., & Kılıç, İ. (2005). Bilimsel araştırma süreci ve spss ile veri analizi. Ankara.
  • Van den Broeck, A., Vansteenkiste, M., De Witte, H., & Lens, W. (2008). Explaining the relationships between job characteristics, burnout, and engagement: The role of basic psychological need satisfaction. Work & Stress, 22(3), 277-294. https://doi.org/10.1080/02678370802393672
  • Wang, Q., & Wang, C. (2020). Reducing turnover intention: Perceived organizational support for frontline employees. Frontiers of Business Research in China, 14(1), 1-16.
  • Wayne, J. S., Shore, L. M., & Liden, R. C. (1997). Perceived organizational support and leader-member exchange: A social exchange perspective. Academy of Management Journal, 40(1), 82-111. https://doi.org/10.5465/257021
  • Yavan, Ö. (2016). Örgütsel davranış düzleminde adanmışlık. Pamukkale Üniversitesi Sosyal Bilimler Dergisi, 25, 278-296.
  • Yıldız, B., & Çakı, N. (2018). Algılanan örgütsel desteğin bağlamsal performans üzerindeki etkisinde bireysel şükranın aracı rolü. Pamukkale Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 32, 69-86. https://doi.org/10.30794/pausbed.424505
  • Yılmaz, F. (2019). Organizational support and the role of organizational trust in employee empowerment. International Journal of Eurasia Social Sciences/Uluslararasi Avrasya Sosyal Bilimler Dergisi, 10(37), 968-980.
  • Yılmaz, F. (2020). Pozitif psikolojik sermayenin demografik değişkenler açısından değerlendirilmesi. International Journal of Management and Administration, 4(7), 71-83.
  • Zhao, H., Zhou, Q., He, P., & Jiang, C. (2021). How and when does socially responsible HRM affect employees' organizational citizenship behaviors toward the environment? Journal of Business Ethics, 169(2), 371-385.
Toplam 78 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Kamu Sektörü Organizasyonu ve Yönetimi, Örgütsel Davranış
Bölüm Araştırma Makaleleri
Yazarlar

Fatma Yılmaz 0000-0001-8065-7245

Erken Görünüm Tarihi 12 Eylül 2024
Yayımlanma Tarihi 31 Ağustos 2024
Gönderilme Tarihi 1 Mart 2024
Kabul Tarihi 28 Ağustos 2024
Yayımlandığı Sayı Yıl 2024

Kaynak Göster

APA Yılmaz, F. (2024). The Moderating Effect of Role Conflict on the Relationship between Perceived Organizational Support and Work Engagement. Süleyman Demirel Üniversitesi Vizyoner Dergisi, 15(43), 783-798. https://doi.org/10.21076/vizyoner.1445671

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