Kurumsal Hafıza ve Örgütsel Öğrenmenin Kurum Kültürü Aracılığıyla Firma Performansı Üzerindeki Etkisi

Yıl 2022, Cilt: 13 Sayı: 36, 1208 - 1223, 20.11.2022

Polathan Küsbeci , Erkut Altındağ

https://doi.org/10.21076/vizyoner.1103239

Öz

Araştırmanın temel amacı, kurumsal hafıza ve örgütsel öğrenmenin kurum kültürü aracılığıyla, firma performansını ne derece ve ne yönde etkilediğinin belirlenmesidir. Bu araştırma modeli çerçevesinde bağımsız değişkenlerimiz olan kurumsal hafıza ve örgütsel öğrenme alt boyutları ile bağımlı değişkenimiz olan firma performansının alt boyutlarının birbirleri ile olan ilişkileri incelenmiştir. Ayrıca araştırma kapsamında, değişkenler arası ilişkilerde kurum kültürünün aracılık rolü sorgulanmıştır. Araştırma İstanbul’da faaliyet gösteren bilişim ve teknoloji firmaları üzerinde kapsamlı bir araştırma ile gerçekleştirilmiştir. Veri toplama yöntemi olarak anket yöntemi seçilmiş, ölçeklerde 7’li likert tipi ifadeler kullanılmıştır. Araştırma modelinde sunulan hipotezler Marmara Bölgesi’nde bulunan bilişim ve teknoloji firmalarından toplanan toplam 635 adet anket SPSS veri işleme istatistik programı kullanılarak analiz edilmiştir. Yapılan analizler çerçevesinde kurum kültürü, örgütsel öğrenme ve kurumsal hafızanın firma performansı üzerinde anlamlı bir etkisi olduğu tespit edilmiştir. Bununla birlikte kurumsal hafıza ve örgütsel öğrenmenin firma performansı üzerindeki etkisinde kurum kültürünün aracılık rolünün kısmi etkisinin olduğu belirlenmiştir.

Anahtar Kelimeler

Kurumsal Hafıza, Örgütsel Öğrenme, Kurum Kültürü, Firma Performansı

The Effect of Corporate Memory and Organizational Learning on the Firm Performance Through Corporate Culture

Öz

The main purpose of the study is to determine to what extent and in what direction corporate memory and organizational learning affect firm performance through corporate culture. Within the framework of the research model, the relationships between the sub-dimensions of corporate memory and organizational learning, which are the independent variables, and the sub-dimensions of firm performance, which is the dependent variable, are examined. Within the scope of the study, the mediating role of corporate culture in relations between variables is also questioned. The study is carried out with comprehensive research on Information and Technology companies operating in Istanbul. The survey method is chosen as the data collection method and 7-point Likert-type expressions are used in the scales. 635 questionnaires are collected from Information and Technology companies in the Marmara Region and the hypotheses in the research model are analyzed using the SPSS data processing statistics program. As a result of the analysis, it is determined that corporate culture, organizational learning and corporate memory have ssignificant effects on firm performance. However, it is determined that the mediation role of corporate culture has a partial effect on the effect of corporate memory and organizational learning on firm performance.

Anahtar Kelimeler

Corporate Memory, Organizational Learning, Corporate Culture, Firm Performance

Kaynakça

• Abazeed, R. A. M. (2018). Impact of transformational leadership style on organizational learning in the ministry of communication and information technology in Jordan. International Journal of Business and Social Science, 9(1), 118–129.
• Al Ahbabi, S. A., Singh, S. K., Balasubramanian, S., & Gaur, S. S. (2019). Employee perception of impact of knowledge management processes on public sector performance. Journal of Knowledge Management, 23(2), 351–373.
• Aksoy, A. (2015). Bilgi ataleti ve örgütsel öğrenmenin girişimci davranış üzerine olan etkisi: osmaniye ili organize sanayi bölgesi uygulaması [Yüksek Lisans Tezi]. Osmaniye Korkut Ata Üniversitesi.
• Alan, M. A. (2018). İmalat sanayiinde teknoloji transferi, inovasyon, ihracat ve firma performansı ilişkilerinin incelenmesi: Türkiye’deki ihracatçı firmalarda bir uygulama [Yüksek Lisans Tezi]. Ağrı İbrahim Çeçen Üniversitesi.
• Aliandrina, D. (2012). Organizational factors in aviation safety management failures: the case of Indonesia [Ph.D. Dissertation]. Lincoln University.
• Anand, V., Manz, C. C., & Glick, W. H. (1998). An organizational memory approach to information management. Academy of Management Review, 23(4), 796–809.
• Antoncic, B., & Hisrich, R. D. (2001). Intrapreneurship: construct refinement and cross cultural validation. Journal of Business Venturing, 16, 495-527.
• Aslan, Y. (2018). İnovasyonun firma performansı üzerine etkisi: Türk sermaye piyasası üzerine bir inceleme [Doktora Tezi]. Van Yüzüncü Yıl Üniversitesi.
• Awadh, A. M., & Alyahya, M. S. (2013). Impact of organizational culture on employee performance. International Review of Management and Business Research, 2(1), 168.
• Aybar, S., & Saldamlı, A. (2016). Otel işletmelerinde öğrenen örgüt yapısı ve verimlilik ilişkisi. İstanbul Ticaret Üniversitesi Sosyal Bilimleri Dergisi, 15(29), 371–390.
• Baker, W. E., & Sinkula, J. M. (1999). The synergistic effects of market orientation and learning orientation on organizational performance. Journal of Academy of Marketing Science, 27(4), 411-427.
• Bayraktar, C., Hancerliogullari, G., Cetinguc, B., & Calisir, F. (2016). Competitive strategies, innovation, and firm performance: an empirical study in a developing economy environment. Technology Analysis & Strategic Management, 29(1), 1–15.
• Bengtsson, L., & Skog, P. (2018). Improving business performance with organizational learning a case study of factors affecting organizational learning and its relationship with business performance, Stokholm: KTH Industrial Engineering and Management Industrial Management.
• Bingöl, A. (2012). Toplam üretken bakım (TPM) yönetim sisteminin örgüt kültürü üzerindeki etkileri ve bir üretim işletmesinde uygulama [Yüksek Lisans Tezi]. Eskişehir Osmangazi Üniversitesi.
• Chang, S., Lin, N., Yang, C., & Sheu, C. (2003). Quality dimensions, capabilities and business strategy: an empirical study in hightech industry. Total Quality Management, 14(4), 407-421.
• Chakhmoune, R., Behja, H., Benghabrit, Y., & Marzak, A. (2012. Toward the validation of knowledge in corporate memory. Next Generation Networks and Services (NGNS), 2(4), 27–34.
• Chegus, M. (2018). The influence of technology on organizational performance: the mediating effects of organizational learning [Ph.D. Dissertation]. Ottawa University.
• Cobb, C. G. (2015). The project manager’s guide to mastering agile: principles and practices for an adaptive approach. John Wiley & Sons.
• Çemberci, M. (2013). Örgütsel öğrenmenin Ar-Ge takımlarının performansı üzerine etkileri. Akademik Araştırma Dergisi, 57, 95–120.
• Çınar, F. (2015). Hesap verilebilirlik ilkesi ile kurumsal performans ilişkisinde paydaş katılımının rolü; hastane işletmelerinde bir uygulama. Süleyman Demirel Üniversitesi Vizyoner Dergisi, 6(13), 12–30.
• Çırak, E. (2018). Kolektivist kültürel oryantasyon ve bilgi paylaşımı tutumu arasındaki ilişkiler - bir araştırma [Yüksek Lisans Tezi]. İstanbul Arel Üniversitesi.
• Dal, V. & Ceviz, N. Ö. (2011). Research into the effect of corporate culture on operational efficiency in the Turkish ready to wear industry. Fibres & Textiles in Eastern Europe, 19(6), 12–16.
• Demir, H. H., & Zehir, C. (2019). Yapısal eşitlik modeli (YEM) ile aile işletmelerinde performans analizi. Uluslararası Mühendislik Araştırma ve Geliştirme Dergisi, 11(1), 302–315.
• De Giacomo, M. R., Testa, F., Iraldo, F., & Formentini, M. (2018). Does green public procurement lead to life cycle costing (LCC) adoption? Journal of Purchasing and Supply Management, 1–10.
• Dieng, R., Corby, O., Giboin, A., & Ribiere, M. (2006). Methods and tools for corporate knowledge management. International Journal of Human-Computer Studies, 51(3). 1-40.
• Doğan, B. (2019). Kurumsal yönetimin sermaye maliyeti ve firma performansına etkisi: borsa İstanbul’da imalat sanayi sektöründeki firmalar üzerine bir uygulama [Yüksek Lisans Tezi]. Selçuk Üniversitesi.
• Doğru, Ç. (2018). Handbook of research on contemporary approaches in management and organizational strategy (1st Edition). IGI Global.
• Dunham, A. H., & Burt, C. D. B. (2011). Organizational memory and empowerment. Journal of Knowledge Management, 15(5), 851–868.
• Erez, B. (2018). Örgüt kültürünün personel güçlendirme ve işten ayrılma niyeti üzerine etkisi [Yüksek Lisans Tezi]. Alanya Alaaddin Keykubat Üniversitesi.
• Farooq, R. (2019). Developing a conceptual framework of knowledge management. International Journal of Innovation Science, 11(1), 139–160.
• Gong, B., & Greenwood, R. A. (2012). Organizational memory, downsizing, and ınformation technology: a theoretical ınquiry. International Journal of Management, 29(3), 99–109.
• Hackbarth, G., & Grover, V. (1999). The knowledge repository: organizational memory information systems. Information Systems Management, 16(3), 21–30.
• Hajrullahu, V. (2016). Kültürel farklılıkların mobbing algısı üzerine etkisi: Prishtine ve Sakarya üniversiteleri karşılaştırması [Yüksek Lisans Tezi]. Sakarya Üniversitesi.
• Henderson, J. C. (2017). Enterprise business system effects on workforce staffing levels: examining organizational learning and knowledge transfer within the department of defense, defense logistics agency [Ph.D. Dissertation].
• Ismael, T. M. (2017). The Impact of National Culture on Work Ethics [Yüksek Lisans Tezi]. Bingöl Üniversitesi.
• Iqbal, A., Latif, F., Marimon, F., Sahibzada, U. F., & Hussain, S. (2019). From knowledge management to organizational performance: modelling the mediating role of ınnovation and intellectual capital in higher education. Journal of Enterprise Information Management, 32(1), 36–59.
• Janićijević, N. (2017). Organizational models as confıgurations of structure, culture, leadership, control, and change strategy. Economic Annals, 62(213), 67–91.
• Joseph, O. O., & Kibera, F. (2019), Organizational Culture and performance: evidence from microfinance institutions in Kenya. SAGE Open, 9, 1–11.
• Kempa, E., Krolik, R., Rybalko, L., & Orlov, V. (2018). Organizational culture as strategic area of CSR. Zeszyty Naukowe Politechniki Częstochowskiej Zarządzanie. 32(1), 170–179.
• King, A. W., & C. P. Zeithaml (2001). Competencies and firm performance: examining the causal ambiguity paradox. Strategic Management Journal, 22, 75-99.
• Koraz, A. E., & Al-Habil, W. I. (2012). Organizational memory impact on intellectual capital : case study - Gaza Power Generating Company. 3(6), 242–257.
• Lynch D. F., Keller S. B., & Ozment J. (2000). The effects of logistics capability and strategy on firm performance. Journal of Business Logistics, 21(2), 4767.
• Naranjo-Valencia, J. C., Jiménez-Jiménez, D., & Sanz-Valle, R. (2011). Innovation or imitation? The role of organizational culture. Management Decision, 49(1), 55–72.
• Ngulube, P. (2018). Handbook of research on heritage management and preservation (1st Edition). USA: IGI Global.
• Norton, K. H. (2017). Pharmaceutical team learning through visual lean management tool use [Ph.D. Dissertation]. Thomas University.
• Omelogo, U. F. (2019). Strategic management and enterprise performance in small and medium enterprises: a study of selected smes in Nigeria. Interdisciplinary Journal of African & Asian Studies, 5(2), 1–16.
• Ozorhon, B., Dikmen, I., & Talat Birgonul, M. (2005). Organizational memory formation and its use in construction. Building Research and Information, 33(1), 67–79.
• Özhan, E. (2017). Kurumsal Hafızanın Korunmasında Sistemin Önemi. The Journal of Archival World, (17-18), 1-10.
• Özkan, M., Başoğlu, A. N., & Öner, M. A. (2002). Web-based knowledge management systems: a field study of “morn” in R&D project management. KHO Savunma Bilimleri Dergisi, 1(1), 29–75.
• Özsoy, C. (2018). Uluslararası ticarette kültür farklılıkları. Aksaray Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 10(2), 37–50.
• Özkul, G. (2013). Girişimsel fırsat tipleri ve belirleyici unsurları: Firma büyüme performansı ve bölgesel kalkınma perspektifinde TR61 bölgesi imalat sanayi sektörü üzerine ampirik bir araştırma [Doktora Tezi]. Süleyman Demirel Üniversitesi.
• Rao, Y., Yang, M., & Yang, Y. (2018). Knowledge sharing, organizational learning and service innovation in tourism. Journal of Service Science and Management, 11(5), 510–526.
• Rashid, R. A., & Mansor, M. (2018). The influence of organizational learning on teacher leadership. International Journal of Academic Research in Business and Social Sciences, 8(4), 1254–1267.
• Ren, J., & Ding, H. (2010). Collaborative researching mode of implicit knowledge in organizational learning and its network implementation. International Conference on E-Education, e-Business, e-Management and e-Learning, 155–159.
• Rozenzweig, E., Roth, D., Aleda, V., & Dean, J. W. (2003). The influence of an integration strategy on competitive capabilities and business performance: an exploratory study of consumer products manufacturers. Journal of Operations Management, 21, 437-456.
• Rozika, W., Dharma, S., & Sitorus, T. (2018). Servant leadership, personnel’s job satisfaction: the role of organizational culture and human resources practices. Academic Journal of Economic Studies, 4(2), 120–137.
• Sicilia, M. A. (Ed.). (2006). Competencies in organizational e-learning: concepts and tools: concepts and tools. USA: IGI Global.
• Solomon, E. (2018). Organizational learning, integrity and value through process-oriented innovations. Human Systems Management, 37(1), 81–94.
• Song, I. Y., & Zhu, Y. (2016). Big data and data science: what should we teach? Expert Systems, 33(4), 364–373.
• Sun, S. (2008). Organizational culture and its themes. International Journal of Business and Management, 3(12), 137–141.
• Tan, F. Z. (2014). Öğrenme, örgütlerde öğrenme, öğrenen organizasyonlar terimlerinin tanımı ve kavramsal ayırım. Uluslararası İşletme ve Yönetim Dergisi, 2(2), 188–217.
• Tharp, B. M. (2009). Defining “culture” and “organizational culture”: from anthropology to the office. Interpretation a Journal of Bible and Theology, 1-7.
• Teeratansirikool, L., Siengthai, S., Badir, Y., & Charoenngam, C. (2013). Competitive strategies and firm performance: the mediating role of performance measurement. International Journal of Productivity and Performance Management, 62(2), 168–184.
• Tekeş, H. (2018). Öğrenen örgüt ve inisiyatif almanın öğretmen liderliği ile ilişkisi [Yüksek Lisans Tezi]. Gazi Üniversitesi.
• Ullman, M. T., & Pullman, M. Y. (2015). A compensatory role for declarative memory in neurodevelopmental disorders. Neuroscience and Biobehavioral Reviews, 51, 205–222.
• Ulusoy, H. (2017). Turist rehberlerinin kültürel zekâ düzeyi ve özyeterlilik inançlarının hizmet sunumuna etkisi [Yüksek Lisans Tezi]. Balıkesir Üniversitesi.
• Üstün, F., Ersoy, E., & Ünlü, U. (2018). Agresif rekabetçiliğin finansal performansa etkisi: Türkiye’deki öncü sanayi firmaları üzerine araştırma. AKÜ İktisadi ve İdari Bilimler Fakültesi Dergisi, 20(2), 67–76.
• Venkatraman, N., & Ramanujan V. (1986). Measurement of business performance in strategy research: a comparison of approaches. Academy of Management Review, 11(4), 801-14.
• Vorhies, D. W., & Morgan, N. A. (2005). Benchmarking marketing capabilities for sustainable competitive advantage. Journal of Marketing, 69, 80-94.
• Vorhies, D. W., Harker, M., & Rao, C.P. (1999). The capabilities and performance advantages of market-driven firms. European Journal of Marketing, 33(11/12), 1171- 1202.
• Watson, R. T. (2013). Data Management : Databases and Organizations (6th Edition). Athens: eGreen Press.
• Yeşilyurt, E. (2019). Kentsel lojistik, dağıtım lojistiği ve firma performansı ilişkisi: Kastamonu ilinde bir çalışma. The International New Issues in Social Sciences, 7(1), 31–58.
• Zahra, S. A., Neubaum, D. O., & El-Hagrassy, G. M. (2002). Competitive analysis and new venture performance: understanding the impact of strategic uncertainty and venture origin, Entrepreneurship Theory and Practice, Fall, 1-28.
• Zadayannaya, L. (2012). Organizational memory systems as a source of learning for new employees in an innovation context [Master Thesis]. Halmstad University.
• Zeb, M., Sher, A., Awais, M., & Syed, H. A. (2017). Engaging customers by fostering learning process and strategic flexibility together in cellular sector of Pakistan. Foundation University Journal of Business & Economics, 2(2), 17–40.