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Çalışanların Algıladıkları Örgütsel Destek ve İş Stresinin Örgütsel Özdeşleşme ve İş Performansına Etkisi

Yıl 2010, Cilt: 17 Sayı: 2, 183 - 206, 01.06.2010

Öz

Kaynakça

  • Abramis D.J. (1994). “Work Role Ambiguity, Job Performance: Metaanalyses and Review”. Psychol Rep, 75 (3): 1411-1433.
  • Allen D.R, Hitt M., Greer C.R. (1982). “Occupational Stress and Perceived Organizational Effectiveness in Formal Groups: An Examination of Stress Level and Stress Type”. Pers Psychol. 35:359– 71.
  • Allen, D., Shore, L.M. ve Griffeth, R.W. (2003). “The Role of Perceived Organizational Support and Supportive Human Resource Practices in The Turnover Process”. Journal of Management, 29: 99-118
  • Allen, N.J. ve Meyer, J.P. (1990). “The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organisation”, Journal of Occupational Psychology, 63: 19–31.
  • Armstrong-Stassen, M., ve Ursel, N.D. (2009). “Perceived Organizational Support, Career Satisfaction, and the Retention of Older Workers”. Journal of Occupational and Organizational Psychology, 82: 201-220.
  • Ashforth, B. E. ve Mael F. (1989). “Social Identity Theory and the Organizations”, Academy of Management Review, 14: 20-39.
  • Baron, R. M., ve Kenny, D. A.(1986). “The Moderator Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations”, Journal of Personality and Social Psychology, 51, ss.1173-1182.
  • Benkhoff, B. (1997a). “Better Performance Through Organizational Identication: A Test of Outcomes and Antecedents Based on Social Identity Theory”. In Wickham, J. (Ed.) The Search for Competitiveness and Its Implications for Employment. Dublin: Oak Tree Press.
  • Benkhoff, B. (1997b). “Disentangling Organisational Commitment: the Dangers of the OCQ for Research and Policy”, Personnel Review, 26(1/2): 114–31.
  • Bhattacharya, R., (1998). A Formal Model of Trsut Based on Outcomes. Academy of Management Review, 23:3.
  • Blau, P. (1964). Exchange and Power in Social Life, New York: Wiley.
  • Brown, M. (1969). “Identification and Some Conditions of Organizational Involvement “, Administrative Science Quarterly, 14: 346–55.
  • Brown, R. ve Williams, J. (1984). “Group Identification: The Same Thing to All People?”, Human Relations, 37(7): 547–64.
  • Brown, R., Condor, S., Mathews, A., Wade, G. ve Williams, J. (1986). “Explaining Intergroup Differentiation in an Industrial Organization”, Journal of Occupational Psychology, 59: 273–86.
  • Buchanan, B. (1974). “Building Organizational Commitment: The Socialization of Managers in Work Organizations”, Administrative Science Quarterly, 19: 533–46.
  • Carmeli, A., Gilat G. ve Waldman, D.A. (2007). “The Role of Perceived Organizational Performance in Organizational Identification, Adjustment and Job Performance”, Journal of Management Studies, 44 (6):972-992.
  • Chandra R.M., Yolanda F. H. ve Ilse L. U. (2006). “The effect of perceived organizational support on organizational commitment of diagnostic imaging radiographers”, www.journals.elsevierhealth.com, Volume 12, Issue 2, Pages 118-126, (10.03.2010)
  • Chang, C., E. J. Russell ve Liu-Qin Y. (2007). “Emotional Strain and Organizational Citizenship Behaviours: A Meta-Analysis and Review”, Work & Stress, 21: 312-332.
  • Cheney, G. (1983). “On The Various and Changing Meaning of Organizational Membership: A Field Study of Organizational Identification”. Communication Monographs, 50.
  • Cheung, M. F. Y. ve Law M. C. C. (2008). “Relationships of Organizational Justice and Organizational Identification:The Mediating Effects of Perceived Organizational Support in Hong Kong”, Asia Pacific Business Revie, 14 (2): 213–231.
  • Cohen, S., Kamarck T. ve Mermelstein R. (1983). “A Global Measure of Perceived Stres”, Journal of Health and Social Behavior. 24: 385–396.
  • Cook, J. ve Wall, T. (1980). “New Work Attitude Measures of Trust, Organizational Commitment and Personal Need Non-fullment”, Journal of Occupational Psychology, 53: 39–52.
  • Coyle-Shapiro, J.A-M. ve Conway, N. (2005). Exchange Relationships: Examining Psychological Contracts and Perceived Organizational Support, Journal of Applied Psycholog, 90(4). 774–781.
  • Çakır, Ö. (2001). İşe Bağlılık Olgusu ve Etkileyen Faktörler, Ankara: Seçkin Yayıncılık.
  • Davis, K., İşletmelerde İnsan Davranışı, Çeviren: Kemal TOSUN vd., İstanbul Üni. İşletme Fak. Yayını, No: 199, İSTANBUL
  • Dutton, J., Dukerich J. ve Harquail, C.V. (1994). “Organizational Images and Membership Commitment”, Administrative Science Quarterly,34: 191-206.
  • Eisenberger, R., Fasolo, P. ve Davis-LaMastro, V. (1990). “Perceived Organizational Support and Employee Diligence, Commitment and Innovation”, Journal of Applied Psychology, 75: 51–59.
  • Eisenberger, R., Huntington R., Hutchison S. ve Sowa, D. (1986). “Perceived Organizational Support”. Journal of Applied Psychology, 7:500–507.
  • Erdoğan, İ. (1996). İşletme Yönetiminde Örgütsel Davranış, İstanbul: İşletme Fakültesi Yayını.
  • Ertekin, Y. (1993). Stres ve Yönetim. Ankara: TODAİE.
  • Fiore, T. (2005). “Resolving Workplace Conflict 4 Ways To A Win-Win Solution By”, http://www.conflict 911.com/quest.conflict/winwin. conflict.htm.as (18.11.2006).
  • Fox, S., Spector P.E. ve Miles D. (2001). “Counterproductive Work Behavior (CWB) in Response to Job Stressors and Organizational Justice: Some Mediator and Moderator Tests for Autonomy and Emotions”, Journal of Vocational Behavior, 59: 291–309.
  • Frone, M.R., Finn, K.V.(2004). “Academic Performance and Cheating:Moderating Role of School Identification and Self- Efficacy””, The Journal of Eductional Research, 97(3):115-126
  • George, J. M. ve Brief, A. P. (1992). “Feeling Good–Doing Good: A Conceptual Analysis of the Mood at Work–Organizational Spontaneity Relationship”. Psychological Bulletin, 112: 310–329.
  • Golden L. ve Jorgensen H. (2002). “Time After Time, Mandatory Overtime in the U.S. Economy”, Economic Policy Institute Briefing Paper, (http://epinet.org) (10.03.2010).
  • Greenhaus, J. H., ve Beutell N. J. (1985). “Sources of Conflict Between Work and Family Roles”, Academy of Management Review, 10: 213-222.
  • Gregersen, H. ve Black, J. (1992). “Antecedents to Commitment to a Parent Company and a Foreign Operation”, Academy of Management Journal, 35(1): 65–90.
  • Güçlü, N.(2001). “Stres Yönetimi”, G.Ü. Gazi Eğitim Fakültesi Dergisi, 21(1): 91-109.
  • Hall, D. ve Schneider, B. (1972). “Correlates of Organizational Identi. cation as a Function of Career Pattern and Organizational Type”, Administrative Science Quarterly, 17: 340–50.
  • Jamal, M. (1984). “Job stress and job performance controversy: An empirical Assessment”. Organizational Behavior and Human Performance, 33: 1-21.
  • Joreskog, K. G. ve Sorbom, D. (1993). Lisrel 8: Structural Equation Modeling With The SIMPLIS Command Language. Chicago, IL: Scientific International Software.
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Çalışanların Algıladıkları Örgütsel Destek ve İş Stresinin Örgütsel Özdeşleşme ve İş Performansına Etkisi

Yıl 2010, Cilt: 17 Sayı: 2, 183 - 206, 01.06.2010

Öz

Çalışanların algıladıkları örgütsel destek ve yaşadıkları stres işe ve örgüte bakışlarını etkilemektedir. İşverenler yüksek performans talep ederken çalışanlar destek ve uygun çalışma şartları talep etmektedir. Örgüt ile çalışanlar arasındaki psikolojik bağ olarak tanımlanan örgütsel özdeşleşmenin sağlanan örgütsel destek ve uygun çalışma şartlarından olumlu etkileneceği ve performans üzerinde de etkili olabileceği düşünülmüştür. Bu nedenle savunma alanında faaliyet gösteren küçük işletmelerde çalışan 172 kişi üzerinde algılanan örgütsel destek ve iş stresinin özdeşleşme ve iş performansı üzerine etkileri yapısal eşitlik modeli ile analiz edilmiştir. Analiz sonucunda algılanan örgütsel desteğin ve iş stresinin örgütsel özdeşleşmeyi anlamlı olarak etkilediği ve örgütsel özdeşleşmenin hem iş performansını anlamlı olarak etkilediği hem de algılanan örgütsel destek ile iş performansı arasında tam aracılık rolü üstlendiği tespit edilmiştir

Kaynakça

  • Abramis D.J. (1994). “Work Role Ambiguity, Job Performance: Metaanalyses and Review”. Psychol Rep, 75 (3): 1411-1433.
  • Allen D.R, Hitt M., Greer C.R. (1982). “Occupational Stress and Perceived Organizational Effectiveness in Formal Groups: An Examination of Stress Level and Stress Type”. Pers Psychol. 35:359– 71.
  • Allen, D., Shore, L.M. ve Griffeth, R.W. (2003). “The Role of Perceived Organizational Support and Supportive Human Resource Practices in The Turnover Process”. Journal of Management, 29: 99-118
  • Allen, N.J. ve Meyer, J.P. (1990). “The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organisation”, Journal of Occupational Psychology, 63: 19–31.
  • Armstrong-Stassen, M., ve Ursel, N.D. (2009). “Perceived Organizational Support, Career Satisfaction, and the Retention of Older Workers”. Journal of Occupational and Organizational Psychology, 82: 201-220.
  • Ashforth, B. E. ve Mael F. (1989). “Social Identity Theory and the Organizations”, Academy of Management Review, 14: 20-39.
  • Baron, R. M., ve Kenny, D. A.(1986). “The Moderator Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations”, Journal of Personality and Social Psychology, 51, ss.1173-1182.
  • Benkhoff, B. (1997a). “Better Performance Through Organizational Identication: A Test of Outcomes and Antecedents Based on Social Identity Theory”. In Wickham, J. (Ed.) The Search for Competitiveness and Its Implications for Employment. Dublin: Oak Tree Press.
  • Benkhoff, B. (1997b). “Disentangling Organisational Commitment: the Dangers of the OCQ for Research and Policy”, Personnel Review, 26(1/2): 114–31.
  • Bhattacharya, R., (1998). A Formal Model of Trsut Based on Outcomes. Academy of Management Review, 23:3.
  • Blau, P. (1964). Exchange and Power in Social Life, New York: Wiley.
  • Brown, M. (1969). “Identification and Some Conditions of Organizational Involvement “, Administrative Science Quarterly, 14: 346–55.
  • Brown, R. ve Williams, J. (1984). “Group Identification: The Same Thing to All People?”, Human Relations, 37(7): 547–64.
  • Brown, R., Condor, S., Mathews, A., Wade, G. ve Williams, J. (1986). “Explaining Intergroup Differentiation in an Industrial Organization”, Journal of Occupational Psychology, 59: 273–86.
  • Buchanan, B. (1974). “Building Organizational Commitment: The Socialization of Managers in Work Organizations”, Administrative Science Quarterly, 19: 533–46.
  • Carmeli, A., Gilat G. ve Waldman, D.A. (2007). “The Role of Perceived Organizational Performance in Organizational Identification, Adjustment and Job Performance”, Journal of Management Studies, 44 (6):972-992.
  • Chandra R.M., Yolanda F. H. ve Ilse L. U. (2006). “The effect of perceived organizational support on organizational commitment of diagnostic imaging radiographers”, www.journals.elsevierhealth.com, Volume 12, Issue 2, Pages 118-126, (10.03.2010)
  • Chang, C., E. J. Russell ve Liu-Qin Y. (2007). “Emotional Strain and Organizational Citizenship Behaviours: A Meta-Analysis and Review”, Work & Stress, 21: 312-332.
  • Cheney, G. (1983). “On The Various and Changing Meaning of Organizational Membership: A Field Study of Organizational Identification”. Communication Monographs, 50.
  • Cheung, M. F. Y. ve Law M. C. C. (2008). “Relationships of Organizational Justice and Organizational Identification:The Mediating Effects of Perceived Organizational Support in Hong Kong”, Asia Pacific Business Revie, 14 (2): 213–231.
  • Cohen, S., Kamarck T. ve Mermelstein R. (1983). “A Global Measure of Perceived Stres”, Journal of Health and Social Behavior. 24: 385–396.
  • Cook, J. ve Wall, T. (1980). “New Work Attitude Measures of Trust, Organizational Commitment and Personal Need Non-fullment”, Journal of Occupational Psychology, 53: 39–52.
  • Coyle-Shapiro, J.A-M. ve Conway, N. (2005). Exchange Relationships: Examining Psychological Contracts and Perceived Organizational Support, Journal of Applied Psycholog, 90(4). 774–781.
  • Çakır, Ö. (2001). İşe Bağlılık Olgusu ve Etkileyen Faktörler, Ankara: Seçkin Yayıncılık.
  • Davis, K., İşletmelerde İnsan Davranışı, Çeviren: Kemal TOSUN vd., İstanbul Üni. İşletme Fak. Yayını, No: 199, İSTANBUL
  • Dutton, J., Dukerich J. ve Harquail, C.V. (1994). “Organizational Images and Membership Commitment”, Administrative Science Quarterly,34: 191-206.
  • Eisenberger, R., Fasolo, P. ve Davis-LaMastro, V. (1990). “Perceived Organizational Support and Employee Diligence, Commitment and Innovation”, Journal of Applied Psychology, 75: 51–59.
  • Eisenberger, R., Huntington R., Hutchison S. ve Sowa, D. (1986). “Perceived Organizational Support”. Journal of Applied Psychology, 7:500–507.
  • Erdoğan, İ. (1996). İşletme Yönetiminde Örgütsel Davranış, İstanbul: İşletme Fakültesi Yayını.
  • Ertekin, Y. (1993). Stres ve Yönetim. Ankara: TODAİE.
  • Fiore, T. (2005). “Resolving Workplace Conflict 4 Ways To A Win-Win Solution By”, http://www.conflict 911.com/quest.conflict/winwin. conflict.htm.as (18.11.2006).
  • Fox, S., Spector P.E. ve Miles D. (2001). “Counterproductive Work Behavior (CWB) in Response to Job Stressors and Organizational Justice: Some Mediator and Moderator Tests for Autonomy and Emotions”, Journal of Vocational Behavior, 59: 291–309.
  • Frone, M.R., Finn, K.V.(2004). “Academic Performance and Cheating:Moderating Role of School Identification and Self- Efficacy””, The Journal of Eductional Research, 97(3):115-126
  • George, J. M. ve Brief, A. P. (1992). “Feeling Good–Doing Good: A Conceptual Analysis of the Mood at Work–Organizational Spontaneity Relationship”. Psychological Bulletin, 112: 310–329.
  • Golden L. ve Jorgensen H. (2002). “Time After Time, Mandatory Overtime in the U.S. Economy”, Economic Policy Institute Briefing Paper, (http://epinet.org) (10.03.2010).
  • Greenhaus, J. H., ve Beutell N. J. (1985). “Sources of Conflict Between Work and Family Roles”, Academy of Management Review, 10: 213-222.
  • Gregersen, H. ve Black, J. (1992). “Antecedents to Commitment to a Parent Company and a Foreign Operation”, Academy of Management Journal, 35(1): 65–90.
  • Güçlü, N.(2001). “Stres Yönetimi”, G.Ü. Gazi Eğitim Fakültesi Dergisi, 21(1): 91-109.
  • Hall, D. ve Schneider, B. (1972). “Correlates of Organizational Identi. cation as a Function of Career Pattern and Organizational Type”, Administrative Science Quarterly, 17: 340–50.
  • Jamal, M. (1984). “Job stress and job performance controversy: An empirical Assessment”. Organizational Behavior and Human Performance, 33: 1-21.
  • Joreskog, K. G. ve Sorbom, D. (1993). Lisrel 8: Structural Equation Modeling With The SIMPLIS Command Language. Chicago, IL: Scientific International Software.
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  • Meyer, J.P. ve Allen, N.J. (1984). “Testing the Side-Bet Theory of Organisational Commitment:Some Methodological Considerations” , Journal of Applied Psychology, 64(3): 372–378.
  • Miller, V.D., Allen, M., Casey M.K. ve Johnson, J.R. (2000). “Reconsidering the Organizational Identification Questionnaire”, Management Communication Quarterly, 13(4): 626-658.
  • Mowday, R., Steers R. ve Porter L. (1982). Employee-Organisation Linkages: The Psychology of Commitment, Absenteeism and Turnover, Academic Press, London.
  • O’Reilly, C. (1989). “Corporations, Culture and Commitment: Motivation and Social Control in Organizations” , California Management Review, 31(4). As cited in Steers, R. and Porter, L. Motivation and Work Behaviour, 5th edition. Singapore: McGraw-Hill, 1991.
  • O’Reilly, C., ve Chatman, J. (1986). “Organizational Commitment and Psychological Attachment: The Effects of Compliance, Identification, and Internalization on Prosocial Behaviour”, Journal of Applied Psychology, 71(3): 492–499.
  • Organ, D.W. (1977). “A Reappraisel and Reinterpretation of the Satisfaction- Causes- Performance Hypothesis”, Academy of Management Review, 2: 46-53
  • Özdevecioğlu, M. (2003). “Algılanan Örgütsel Destek İle Örgütsel Bağlılık Arasındaki İlişkilerin Belirlenmesine Yönelik Bir Araştırma, D.E.Ü.İ.İ.B.F.Dergisi”, 18(2):113 -130.
  • Panaccio, A., Vandenberghe C. (2009). “Perceived Organizational Support, Organizational Commitment and Psychological Well-Being: A Longitudinal Study”, Journal of Vocational Behavior, 75(2):224-236.
  • Peccei, R. ve Guest, D. (1993). “The Dimensionality and Stability of Organisational Commitment: a Longitudinal Examination of Cook and Wall’s (1980) Organisational Commitment Scale (BOCS)”, CEP Discussion Paper No. 149, London School of Economics.
  • Pehlivan, İ.(2000). Yönetimde Stres Kaynakları. Pegem Yayınları, Ankara: 1995. İş Yaşamında Stres. Pegem Yayınları, 1. Baskı. Ankara.
  • Pleck, J.H., Staines G.L. ve Lang, L. (1980). “Conflicts Between Work and Family Life”, Monthly Labor Review, 103(3): 29-32.
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  • Rabinowitz S, Stumpf S.(1987). “Facets of Role Conflict, Role-Specific Performance, and Organizational Level Within the Academic Career”, J Vocational Behav, 30: 72– 83.
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  • Riketta, M. (2005). “Organizational Identification: A Meta-Analysis”, Journal of Vocational Behavior, 66(2): 358-384.
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  • Schafer, Walter. (1987). Stress Management For Wellness. New York: Mc Graw Hill,
  • Schneider, B., Hall, D. ve Nygren, H. (1971). “Self Image and Job Characteristics as Correlates of Changing Organizational Identification”, Human Relations, 24: 397–416.
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  • Shore, L. M., ve Shore, T. H. (1995). “Perceived Organizational Support and Organizational Justice”. In R. S. Cropanzano ve K. M. Kacmar (Eds.), Organizational Politics, Justice, and Support: Managing the social climate of the workplace (149–164). Westport, CT: Quorum.
  • Sığrı Ü. ve Basım N. (2006). “İş Görenlerin İş Doyumu İle Örgütsel Bağlılık Düzeylerinin Analizi: Kamu Ve Özel Sektörde Karşılaştırmalı Bir Araştırma”, SÜ İİBF Sosyal ve Ekonomik Araştırmalar Dergisi, 6(12):131-154
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  • Stassen, M. ve Ursel, N.D., (2009). “Perceived Organizational Support, Career Satisfaction, and The Retention of Older Workers”. Journal of Occupational and Organizational Psychology 82.201–220.
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  • Tüzün, K., İ. (2006). “Örgütsel Güven, Örgütsel Kimlik ve Örgütsel Özdeşleşme İlişkisi; Uygulamalı Bir Çalışma. Gazi Üniversitesi”, Yayımlanmamış Doktora Tezi, Sosyal Bilimler Enstitüsü, İşletme Anabilim Dalı, Ankara.
  • Tyler, T. R. (1999). “Why People Cooperate With Organizations: An Identity-Based Perspective”, Research in Organizational Behavior, 21: 201-246.
  • Tyler, T. R. ve Blader S. L. (2000). Cooperation in Groups: Procedural Justice, Social Identity, and Behavioral Engagement.(Philadelphia, PA: Psychology Press.
  • Van Knippenberg, D. ve Sleebos, E. (2006). “Organizational Identification Versus Organizational Commitment: Self-Definition, Social Exchange, and Job Attitudes”. Journal of Organizational Behavior, 27: 571–584.
  • Van Knippenberg, D. ve Van Schie E.C.M. (2000). “Foci Correlates of Organizational Identification”, Journal of Occupational and Organizational Psychology, 73, 137-147.
  • Vokić, N. P. ve Bogdanić, A. (2007). Individual Differences and Occupational Stress Perceived: A Croatian Survey. Working Paper Series.
  • Walumbwa, F. O., Avolio, B. J. , Zhu, W. (2008). “How Transformatıonal Leadership Weaves Its Influence on Individual Job Performance: The Role of Identification and Effıcacy Beliefs”, Personnel Psychology, 61: 793–825.
  • Wegge, J, Van Dick R, “Fisher G. K., Wecking C. ve Moltzen K. (2006). Work Motivation, Organizational Identification, and Well-Being in Call Centre Work”, Work & Stress, 20(1): 60-83
  • Zajonc, R. B. (1965). “Social Facilitation”, Science, 149: 269–274.
Toplam 98 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Makaleler
Yazarlar

Ömer Turunç Bu kişi benim

Mazlum Çelik Bu kişi benim

Yayımlanma Tarihi 1 Haziran 2010
Yayımlandığı Sayı Yıl 2010 Cilt: 17 Sayı: 2

Kaynak Göster

APA Turunç, Ö., & Çelik, M. (2010). Çalışanların Algıladıkları Örgütsel Destek ve İş Stresinin Örgütsel Özdeşleşme ve İş Performansına Etkisi. Journal of Management and Economics, 17(2), 183-206.