Hizmetkar Liderlik Algısının İş Stresine Etkisi: Sivil Havayolu Taşımacılığı Çalışanları Üzerine Bir Araştırma

Öz

Stres, bireyler ve organizasyonlar için yönetilmesi gereken aksi taktirde fiziksel ve ruhsal sorunlara yok açabilecek bir unsurdur. Bu çalışmada, yer hizmetleri çalışanlarının yöneticilerine karşı hizmetkar liderlik algısının iş streslerine olan etkisinin ortaya konulması amaçlanmıştır. Bu bağlamda İstanbul Havalimanında görevli 138 uçak bakım teknisyeni ile bir anket çalışması gerçekleştirilmiştir. Elde edilen veriler öncelikle geçerlilik ve güvenilirlik analizlerine tabi tutulmuştur. Daha sonra hizmetkar liderlik algısının iş stresi üzerindeki etkisini ortaya koymak için çoklu doğrusal regresyon analizleri yapılmıştır. Yapılan analizlere göre hizmetkar liderliğin iş stresini azaltıcı bir etkiye sahip olduğu sonucuna ulaşılmıştır. Hizmetkar liderliğin iş stresi üzerindeki etkisini inceleyen çalışmanın azlığı nedeniyle çalışmanın literatürdeki boşluğu doldurmaya yardımcı olması beklenmektedir. Ayrıca sivil havayolu taşımacılığı açısından benzer çalışmaya rastlanılmamış olması çalışmanın özgün yönüdür.

Anahtar Kelimeler

• Hizmetkar Liderlik,İş Stresi,Sivil Havayolu Taşımacılığı

The Effect Of Servant Leadershıp Perceptıon On Job Stress: A Research On Cıvıl Aırlıne Transportatıon Employees

Öz

Stress is a factor that should be managed for individuals and organizations, otherwise it can cause physical and mental problems. In this study, it is aimed to reveal the effect of servant leadership perception of ground services employees towards their managers on job stresses. In this context, a survey was conducted with 138 aircraft maintenance technicians working at Istanbul Airport. The data obtained were firstly subjected to validity and reliability analyzes. Afterwards, multiple linear regression analyzes were conducted to examine the effect of perception of servant leadership on job stress. According to the analysis, it was concluded that servant leadership has an effect that reduces job stress. The study is expected to fill the gap in the literature due to the low number of studies examining the impact of servant leadership on job stress. Besides, the fact that no similar study was found in terms of civil air transport is the original aspect of the study.

Anahtar Kelimeler

• Servant Leadership,Job Stress,Civil Airline Transportation

Kaynakça

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