Abstract
Archival services have a different place among information services. The main factors determining this place are the nature of archival material, the archive users and the mission and the usage purposes of the archives. Besides it is very important to meet the expectations of users of archival services, as in all types of services. In the archival management process, a very difficult and long term effort is carried out before the archival material is put into use. The process in which this effort is reflected on the user is reference services. Reference services are a matter of prestige for archives. For this reason, it is very important that reference services are carefully designed and managed with a user-oriented perspective.
References
- Battley, Belinda and Alicia Wright. (2012). Finding and addressing the gaps: two evaluations of archival reference services, Journal of Archival Organization, 10(2), 107-136.
- Conway, P. (1986). Facts and frameworks: An approach to studying the users of archives. American Archivist, 49, 393-407.
- Cook, Michael. (1999). Managing Archives: Managing Public Sector Records, A Study Programme. UK: IRMT.
- Cox, Richard J. (1992). Managing Institutional Archives. New York: Greenwood Press.
- Dearstyne, Bruce W. (1993). The Archival Enterprise. Chicago: ALA.
- Deartyne, Bruce W. (1987). What’s the use of archives. A challenge for the profession, American Archivist, 50, 76-87.
- Ericson, Timothy L. (1990). Preoccupied with our own gardens: outreach and archivists, Archivaria, 31, 114-122.
- Kepley, David R. (1988). Reference service and Access, in Managing Archives and Archival Institutions. James G. Bradsher (Ed.). London: Mansell, 161-173.
- McCarthhy, Paul. (1989). Archives Assessment and Planning Workbook. Chicago: The Society of American Archivists.
- McCausland, S. (1993). Access and Reference Services. in Keeping Archives, Judith Ellis (Ed.), Melbourne: Thorpe, 273-305.
- Millar, Laura A. (2010). Archives: Principles and Practices, London: Facet Publishing.
- Millar, Laura. (2017) On the crest of a wave: transforming the archival future, Archives and Manuscripts, 45(2), 59-76.
- Pearce-Moses, Richard. (2005). A Glossary of Archival and Records Terminology, Chicago: The Society of American Archivists.
- Schellenberg, T.R. (1956). Modern Archives: Principles and Techniques, Chicago: The Society of American Archivists.
- Şentürk, Burçak. (2021). Arşivcilik: Geçmişin İzlerinden Geleceğin Pusulalarına. İstanbul: Hiperyayın.
- Valpy, D. Richard. (2016). From missionaries to managers: making the case for a canadian documentary heritage commission. Archivaria, 82, 137-163.
- Williams, Caroline. (2006). Managing Archives: Foundations, Principles And Practice, Oxford: Chandos Publishing.
Abstract
Bilgi hizmetleri içerisinde arşiv hizmetlerinin farklı bir yeri vardır. Bu yeri belirleyen başlıca hususlar arşiv malzemesinin doğası, arşiv kullanıcıları, arşivin misyonu ve kullanım amaçlarıdır. Bunun yanında her hizmet türünde olduğu gibi arşiv hizmetlerinde de kullanıcıların beklentilerinin karşılanması çok önemlidir. Arşivsel yönetim sürecinde, arşiv malzemesinin kullanıma sunulmasından önce çok zorlu ve uzun soluklu bir uğraş gerçekleştirilmektedir. Bu uğraşın kullanıcıya yansıdığı süreç referans hizmetleridir. Referans hizmetleri arşivler için bir saygınlık sorunudur. Bu nedenle referans hizmetlerinin kullanıcı odaklı bakış açısı ile dikkatlice tasarlanıp yönetilmesi çok önemlidir.
References
- Battley, Belinda and Alicia Wright. (2012). Finding and addressing the gaps: two evaluations of archival reference services, Journal of Archival Organization, 10(2), 107-136.
- Conway, P. (1986). Facts and frameworks: An approach to studying the users of archives. American Archivist, 49, 393-407.
- Cook, Michael. (1999). Managing Archives: Managing Public Sector Records, A Study Programme. UK: IRMT.
- Cox, Richard J. (1992). Managing Institutional Archives. New York: Greenwood Press.
- Dearstyne, Bruce W. (1993). The Archival Enterprise. Chicago: ALA.
- Deartyne, Bruce W. (1987). What’s the use of archives. A challenge for the profession, American Archivist, 50, 76-87.
- Ericson, Timothy L. (1990). Preoccupied with our own gardens: outreach and archivists, Archivaria, 31, 114-122.
- Kepley, David R. (1988). Reference service and Access, in Managing Archives and Archival Institutions. James G. Bradsher (Ed.). London: Mansell, 161-173.
- McCarthhy, Paul. (1989). Archives Assessment and Planning Workbook. Chicago: The Society of American Archivists.
- McCausland, S. (1993). Access and Reference Services. in Keeping Archives, Judith Ellis (Ed.), Melbourne: Thorpe, 273-305.
- Millar, Laura A. (2010). Archives: Principles and Practices, London: Facet Publishing.
- Millar, Laura. (2017) On the crest of a wave: transforming the archival future, Archives and Manuscripts, 45(2), 59-76.
- Pearce-Moses, Richard. (2005). A Glossary of Archival and Records Terminology, Chicago: The Society of American Archivists.
- Schellenberg, T.R. (1956). Modern Archives: Principles and Techniques, Chicago: The Society of American Archivists.
- Şentürk, Burçak. (2021). Arşivcilik: Geçmişin İzlerinden Geleceğin Pusulalarına. İstanbul: Hiperyayın.
- Valpy, D. Richard. (2016). From missionaries to managers: making the case for a canadian documentary heritage commission. Archivaria, 82, 137-163.
- Williams, Caroline. (2006). Managing Archives: Foundations, Principles And Practice, Oxford: Chandos Publishing.
Details
| Primary Language | English |
|---|---|
| Subjects | Library and Information Studies |
| Journal Section | Refereed Articles |
| Authors | |
| Publication Date | June 30, 2021 |
| Acceptance Date | June 14, 2021 |
| Published in Issue | Year 2021 Volume: 8 Issue: 1 |
