Yaratıcı Örgüt İkliminin Çalışan Sesliliği Üzerindeki Etkisinde Duygusal Zekânın Destekleyici Rolü

Year 2020, , 1057 - 1081, 30.09.2020

Mustafa Babadağ , Taner Dalgın

https://doi.org/10.29023/alanyaakademik.670259

Cited By: 3

Abstract

Araştırma örgütler için olumlu bir davranış olarak değerlendirilen çalışan sesliliği davranışı üzerinde yaratıcı örgüt iklimi algısının etkisi olup olmadığını belirlemeyi amaçlamaktadır. Ayrıca araştırma böyle bir etki varsa bu etkide çalışanların duygusal zekâlarının destekleyici rolünün bulunup bulunmadığını ortaya çıkarmayı istemektedir. Bu iki amaç doğrultusunda bir mobilya işletmesinde görev yapan çalışanlardan anket yöntemi ile veri toplanmıştır. SPSS ve AMOS programları ile analizler gerçekleştirilmiş ve hipotezler sınanmıştır. Araştırma sonucunda yaratıcı örgüt ikliminin çalışan sesliliği davranışını pozitif yönde ve anlamlı olarak etkilediği ayrıca duygusal zekânın bu ilişki de destekleyici role sahip olduğu sonucuna ulaşılmıştır. Bunun yanında duygusal zekâ boyutlarından yalnızca duyguların pozitif kullanımının destekleyici rolünün anlamlı olduğu tespit edilmiştir.

Keywords

Yaratıcı Örgüt İklimi, çalışan sesliliği, duygusal zekâ

Moderating Role of Emotional Intelligence on the Effect of Creative Organizational Climate on Employee Voice

Abstract

The research aims to determine whether creative organizational climate perception has an impact on employee voice behavior which is considered as a positive behavior for organizations. The research also aims to identify the moderator role of emotional intelligence on the impact of creative organizational climate on employee voice behavior. For these two purposes, data were collected from the employees working in a furniture company by survey method. SPSS and AMOS programs were used for analysis and hypothesis testing. As a result of the research, it was concluded that the creative organizational climate has a positive and significant effect on employee voice behavior and also emotional intelligence has a moderating role in this relationship. In addition, it was found out that only moderating role of the positive utilization was significant among the dimensions of emotional intelligence.

Keywords

Creative Organizational Climate, Employee Voice Behavior, Emotional Intelligence

References

• ACAR, F. (2002). “Duygusal Zekâ ve Liderlik”, E.Ü. Sosyal Bilimler Enstitüsü Dergisi, (1), 53-68.
• ADSIZ, E. (2016). “Yöneticilerin duygusal zekâ düzeylerinin karar verme stillerine etkisini belirlemeye yönelik bir araştırma”, Yüksek Lisans Tezi, Hitit Üniversitesi, Sosyal Bilimler Enstitüsü.
• AHMAD, S. A., SELEIM, A., BONTIS, N. & MOSTAPHA, N. (2017). “Emotional Intelligence and Career Outcomes: Evidence from Lebanese Banks”, Knowledge and Process Management, 24(3), 161-169.
• AIKEN, L. S., WEST, S. G. & RENO, R. R. (1991). Multiple regression: Testing and interpreting Interactions. Sage, Newbury Park.
• ALFAYAD, Z. & ARIF, L. S. M. (2017). “Employee Voice and Job Satisfaction: An Application of Herzberg's Two-factor Theory”, International Review of Management and Marketing, 7(1), 150-156.
• ALPARSLAN, A. M. & KAYALAR, M. (2012). “Örgütsel Sessizlik: Sessizlik Davranışları ve Örgütsel ve Bireysel Etkileri”, Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 4 (6), 136-147.
• AMABILE, T. M. (1988). A Model Of Creativity And Innovation In Organizations, In B.M. Staw & L.L. Cummings (Eds.), Research In Organizational Behavior, Vol.10; 123-167. Greenwich, Ct: Jai Press.
• AMABILE, T. M., CONTI, R., COON, H., LAZENBY, J. & HERRON, M. (1996), “Assessing The Work Environment For Creativity”, Academey Of Management Journal, 39(5), 1154-1184.
• ARGYRIS, C. & SCHÖN, D. (1978). Organizational learning: a theory of action perspective, Addison-Wesley, MA.
• ASLAN, Ş. & ÖZATA, M. (2008). “Duygusal zekâ ve tükenmişlik arasındaki ilişkilerin araştırılması: sağlık çalışanları örneği”. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, (30), 77-97.
• BAR-ON, R. (2005). The Bar-On Model of Emotional-Social Intelligence. In Fernández-Berrocal Pand Extremera N (Guest Editors), Special Issue On Emotional Intelligence (Psicothema), 3.
• BOTERO, C. I. & VAN DYNE, L. (2009). “Employee Voice Behavior Interactive Effects of LMX and Power Distance in the United States and Colombia”, Management Communication Quarterly, 23 (1), 84-104.
• BOWEN F. & BLACKMON K. (2003). “Spirals of Silence: The Dynamic Effects of Diversity on Organizational Voice”, Journal of Management Studies, 40 (6), 1393-1417.
• BULUT, H. & MEYDAN, C. H. (2018). “Liderlik Tarzlarının Çalışanların Ses Verme Davranışına Etkisi: Kamuda Bir Araştırma”, Ankara Üniversitesi SBF Dergisi, 73 (1),.223-244.
• CARMELI, A. (2003). "The relationship between emotional intelligence and work attitudes, behavior and outcomes: An examination among senior managers", Journal of Managerial Psychology, 18(8), 788-813.
• CHAN, D. W. (2004). “Perceived Emotional Intelligence and Self-efficacy Among Chinese Secondary School Teachers in Hong Kong”, Personality and Individual Differences, 36, 1781–1795.
• CHAN, D. W. (2006). “Emotional intelligence and Components of Burnout Among Chinese Secondary School Teachers in Hong Kong”, Teaching and Teacher Education, 22, 1042–1054.
• CHEN, X. (2018). “Emotional Intelligence Effects on Constructive Voice and Destructive Voice: A Moderating Role of Inclusive Leadership”, 2nd International Conference on Education, Management and Applied Social Science (EMASS)
• CUMMINGS, A. & OLDHAM, G. R. (1997). “Enhancing creativity: Managing work contexts for the high potential employee”, California Management Review, 40(1), 22-38.
• ÇETİN, Ş. & ÇAKMAKÇI, C. (2012). “Çalışan Sesliliği Ölçeğini Türkçe’ye Uyarlama Çalışması”, KHO Bilim Dergisi, 22(2), 1-19.
• ÇETİNKAYA, Ö. & ALPARSLAN, A. M. (2001). “Duygusal Zekânın İletişim Becerileri Üzerine Etkisi: Üniversite Öğrencileri Üzerinde Bir Araştırma”, İktisadi ve İdari Bilimler Fakültesi Dergisi, 16(1), 366.
• DETERT, J. R. & BURRIS, E. R. (2007). “Leadership Behavior And Employee Voice: Is The Door Really Open?”, Academy of Management Journal, 50, 869–884.
• DUAN, J., LI, C., XU, Y. & WU, C. H. (2017). “Transformational leadership and employee voice behavior: A Pygmalion mechanism”, Journal of Organizational Behavior, 38(5), 650-670.
• ELLIS, J. B. & VAN DYNE, L. (2009). Voice and Silence as Observers’ Reactions to Defensive Voice: Predictions Based on Communication Competence Theory, Voice and Silence in Organizations, Eds. Jerald Greenberg ve Marissa S. Edwards, Emerald Group Publishing.
• EKVALL, G. (1996). “Organisational Climate for Creativity and Innovation”, European Journal of Work and Organisational Psychology, 5 (1), 105-123.
• FARRELL, D. & RUSBULT C. E. (1992). “Exploring the Exit, Voice, Loyalty, and Neglect Typology: The Influence of Job Satisfaction, Quality of Alternatives, and Investment Size”, Employee Responsibilities and Rights Journal, 5, 201-218.
• GOLEMAN, D. (2000). İş Başında Duygusal Zekâ, (çev. Handan Balkara), 2. Basım, Varlık Yayınları, İstanbul.
• GOLEMAN, D. (2002). Liderlik Tarzları Sonuç Alıcı Liderlik, Harvard Business Review “Lideri Lider Yapan Nedir ?”, (Çev: Nurettin El Hüseyni) Mess Yayınları, İstanbul.
• GÖKTAŞ KULUALP, H. (2016). “Çalışan Sesliliği ile Bazı Kişisel ve Örgütsel Özellikler Arasındaki İlişkinin Belirlenmesi: Öğretim Elemanları Üzerine Bir Araştırma”, Ege Akademik Bakış, 16 (4), 745-761.
• GRANT, A. M. (2013). “Rocking The Boat But Keeping It Steady: The Role Of Emotıon Regulatıon In Employee Voice”, Academy of Management Journal, 56(3), 1703-1723.
• GÜNDÜZ, Ş. (2017). “The relationship between spiritual leadership and organizational cynicism: The moderating effect of emotional intelligence”, Doğuş Üniversitesi Dergisi, 18(2), 117-132.
• GÜNDÜZ ÇEKMECELİOĞLU, H. (2002). “Bireysel, Örgütsel Yaratıcılık ve Yaratıcılık İçin İş Çevresinin Düzenlenmesi, Bir Araştırma”, Yayınlanmamış Doktora Tezi, Gebze Yüksek Teknoloji Enstitüsü.
• GÜNDÜZ ÇEKMECELİOĞLU, H. (2006). “Örgüt İklimi, Duygusal Bağlılık ve Yaratıcılık Arasındaki İlişkilerin Değerlendirilmesi: Bir Araştırma”, İktisadi ve İdari Bilimler Dergisi, 20(2), 295-310.
• GÜRKAN, G. Ç. & KOÇOĞLU, M. (2014). “Yaratıcı örgüt ikliminin kariyer tatmini üzerine etkisinde duygusal bağlılığın aracı değişken rolü: Türkiye'de bir vakıf ve bir devlet üniversitesinde karşılaştırmalı bir araştırma”, Journal of International Social Research, 7(29), 588-602.
• KOÇEL, T. (2005). İşletme Yöneticiliği, 10. Baskı, Arıkan Yayıncılık, İstanbul.
• HSIN-HUA, H. (2012). “Authentic Leadership and Employee Voice Behavior: A Multi-Level Psychological Process”, J Bus Ethics, 107, 349-361.
• ISAKSEN, S. G. (2017). Leadership’s role in creative climate creation. In Handbook of research on leadership and creativity. Edward Elgar Publishing.
• JHA, N., POTNURU, R. K. G., SAREEN, P. & SHAJU, S. (2019). “Employee voice, engagement and organizational effectiveness: a mediated model”, European Journal of Training and Development.
• LAM, L. W., LOI, R., CHAN, K. W. & LIU, Y. (2016). “Voice more and stay longer: How ethical leaders influence employee voice and exit intentions”, Business Ethics Quarterly, 26(3), 277-300.
• LAW, K. S., WONG, C. & SONG, L. J. (2000). “The Construct and Criterion Validity of Emotional Intelligence and Its Potential Utility For Management Studies”, Journal of Applied Psychology, 89(3), 483–496.
• LEPINE, J. A. & VAN DYNE, L. (2001). “Voice and cooperative behavior as contrasting forms of contextual performance: Evidence of differential relationships with Big Five personality characteristics and cognitive ability”, Journal of Applied Psychology, 86(2), 326–336
• LIU, J. & GU, J. (2018). “Supervisor Developmental Feedback, Job Involvement and Employee Voice: The Moderating Role of Employee Emotional Intelligence”, Management Review, 30, 128-139.
• LIU, W., ZHU, R. & YANG, Y. (2010). “I Warn You Because I Like You: Voice Behavior, Employee İdentifications, And Transformational Leadership”, The Leadership Quarterly, 21 (1), 189-202.
• LING, Y. & LIU, Z. (2016). “The Relationship Between Organizational Ethical Climate and Employee Voice Behavior Under the Perspective of Psychological Safety”, Human Resources Developmen of Chine, 5, 48-54.
• LUNDMARK, E. & BJÖRKMAN, H. (2011). “New Job – New İdeas: The Relationship Between Tenure And Perceived Creative Climate”, Human Resource Development Journal, 14(5), 605-621.
• MAKENS, M. A. (2016). Employee voice: the roles of organizational identification, informational justice and power distance (Master dissertation).
• MORGAN, G. A., LEECH, N. L., GLOECKNER, G. W. & BARRETT, K. C. (2004). SPSS for İntroductory Statistics: Use and İnterpretation. Lawrence Erlbaum Associates Publishers, New Jersey.
• MORRISON, E.W. (2011), “Employee voice behavior: integration and directions for future research”, Academy of Management Annals, 5(1), 373-412.
• MORRISON, E. W. & MILLIKEN, F. J. (2000). “Organisational Silence: A Barrier To Change And Development in Pluralistic World”, Academy of Management Review, 25(4), 706-725.
• MUMFORD, M. D. & GUSTAFSON, S. B. (1988). “Creativity Syndrome: Integration, Application, and Innovation”, Psychological Bulletin, 103(1), 27-43.
• NOVITA, A. C., MUSNADI, S. & IBRAHIM, M. (2018). “The role of intelligence as a moderator and negative affectivity as a mediating variable in the relationship between behavioral incivility and counterproductive work behavior”, European Journal of Business, Economics and Accountancy, 6(4), 53-60.
• O'BOYLE JR, E. H., HUMPHREY, R. H., POLLACK, J. M., HAWVER, T. H. & STORY, P. A. (2011). “The relation between emotional intelligence and job performance: A meta‐analysis”, Journal of Organizational Behavior, 32(5), 788-818.
• PRASADIKA, G. H. H. P. & NISHANTHI, H. M. (2018). “Perceived employee voice and organizational commitment: a case of Sri Lanka”, Asian Journal of Empirical Research, 8(9), 330-341.
• PRENTICE, C. (2013), "Emotional Labour and its Consequences: The Moderating Effect of Emotional Intelligence", Individual Sources, Dynamics, and Expressions of Emotion (Research on Emotion in Organizations, Vol. 9), 187-201.
• RUCK, K., WELCH, M. & MENARA, B. (2017). “Employee voice: An antecedent to organizational engagement?”, Public Relations Review, 43(5), 904-914.
• SALOVEY, P. & MAYER, J. D. (1990). “Emotional intelligence”, Imagination, cognition and personality, 9(3), 185-211.
• SAUNDERS, D. M., SHEPPARD, B. H., KNIGHT, V. & ROTH, J. (1992). “Employee Voice to Supervisors”, Employee Responsibilities and Rights Journal, 5(3), 241-261.
• SCHUTTE, N. S., MALOUFF, J. M., HALL, L. E., HAGGERTY, D. J., COOPER, J. T., GOLDEN, C. J. & DORNHEİM, L. (1998). “Development and validation of a measure of emotional intelligence”, Personality and Individual Differences, 25, 167–177.
• SHALLEY, C., GILSON, L. & BLUM, T. (2000). “Matching Creativity Requuırements And The Work Environment: Effects On Satisfaction And Intentions To Leave”, Academy Of Management Journal, 43(2), 215-223.
• STAMPER, C. & VAN DYNE, L. (2001). “Work status and organizational citizenship behavior: A field study of restaurant employees”, Journal of Organizational Behavior, 22, 517–536.
• SUNDGREN, M., DIMENÄS, E., GUSTAFSSON, J. E. & SELART, M. (2005). “Drivers of organizational creativity: a path model of creative climate in pharmaceutical R&D”, R&D Management, 35(4), 359-374.
• SWAIN, A. L. (2019). “The Relationship Between Managers’ Emotional Intelligence and Employee Voice”, Doktora Tezi, Chicago Profesyonel Psikoloji Fakültesi, ABD.
• TANGIRALA, S. & RAMANUJAM, R. (2008). “Employee Silence On Critical Work Issues: The Cross Level Effects Of Procedural Justice Climate”, Personnel Psychology, 61, 37–68.
• THOHIROH, A. & SATRYA, A. (2019). “The Influence of Employee Voice and Employee Resilience to Turnover Intention through Emotional Exhaustion as Mediator on Industrial Garment Workers in Indonesia”, International Journal of Scientific & Engineering Research, 10(1), 8-13.
• TUCKER, S., CHMIEL, N., TURNER, N., HERSHCOVIS, M. S. & STRIDE, C. B. (2008). “Perceived organizational support for safety and employee safety voice: The mediating role of coworker support for safety”, Journal of Occupational Health Psychology, 13(4), 319–330.
• VAN DYNE, L. & LE PINE, J. A. (1998). “Helping and Voice Extra-Role Behaviors: Evidence of Construct and Predictive Validity”, Academy of Management Journal, 41, 108-119.
• WALUMBWA, F. O. & SCHAUBROECK, J. (2009). “Leader Personality Traits And Employee Voice Behavior: Mediating Roles of Ethical Leadership And Work Group Psychological Safety”, Journal of Applied Psychology, 94, 1275–1286.
• WANG, Z., XU, S., SUN, Y. & LİU, Y. (2019). “Transformational leadership and employee voice: an affective perspective”, Frontiers of Business Research in China, 13(2), 1-14.
• WHITNEY, M. J. & COOPER, W. H. (1989). “Predicting Exit, Voice, Loyalty, And Neglect”, Administrative Science Quarterly, 34, 521–539.
• WOODMAN, R. W., SAWYER, J.E. & GRİFFİN R. W. (1993). “Toward A Theory Of Organizational Creativity”, Academy of Management Review, 18,(2), 293-317.
• YILMAZ, C., FİDAN, Y. & YILDIRAN, C. (2014). "Duygusal Zekâ ve Örgüt İklimine Etkisi", Business & Management Studies: An International Journal, 2(3), 243-261.
• YIN, L. C. (2010). “Emotional intelligence as a moderator in the relationship between negative emotions and counterproductive work behaviours”, A Project Submitted to the School of Business, Hong Kong Baptist University, Hong Kong,
• ZENGİN, Y. (2019). “The Effect Of Dark Leadership On Organizational Voice And Job Satisfaction”, KAUJEASF, 10(19), 310-337.