Sosyal Hizmet Mesleğinde Engelli Bireylere Yönelik Yapay Zekâ Destekli Uygulamalar ve Mesleki Kullanım Önerileri

Year 2025, Volume: 9 Issue: 34, 231 - 252, 01.01.2026

Fatih Çetintaş

Abstract

Öz
Sosyal hizmet ve yapay zekâ günümüzde etkileşim içinde olan iki önemli alan olarak ön plana çıkmaktadır. Sosyal hizmet disiplini dezavantajlı grupların yaşama katılımını sağlayan ve yaşam kalitesini arttırma amacı doğrultusunda hareket eden insan hakları temelli bir bilimdir. Son yıllarda yapay zekâ teknolojilerinin gelişimi sosyal hizmetin amacını destekleyen yeni imkânlar yaratmıştır. Bu bağlamda sosyal hizmet biliminin en önemli çalışma alanlarından olan engelli bireylere yönelik yapay zekâ gelişmeleri takip edip, uygulaması kaçınılmaz durumuna getirmiştir. Sosyal hizmet disiplini gereği yapay zekâ destekli uygulamalar yalnızca bireysel destek sağlamakla kalmayıp aynı zamanda sosyal hizmet uzmanlarının dayanışanlarıyla daha etkili, hızlı ve etkin hizmet sunulmasına da olanak vermektedir. Bu çalışmada uluslar arası örnekler üzerinden engelli bireyler için geliştirilen yapay zeka destekli uygulamalar örnekler incelemiş ve sosyal hizmet uzmanları için bu teknolojileri etkin bir şekilde kullanması için uygulama önerileri sunulmuştur. Ancak bu uygulamaların çoğu uluslar arası olup hem dil hem de erişebilirlilik bakımından ülkemizde sınırlıdır. Bu durum ise hem engelli bireyler açısından hem de soysal hizmet uzmanları açısından uygulamaları yönlendirme ve müdahale planlarını zorlaştırmaktadır.

Keywords

Engelli , Sosyal Hizmet , Yapay Zekâ , Uygulama

AI-Supported Applications For Persons With Disabilities İn The Social Work Profession And Recommendations For Their Professional Use

Abstract

Social work and artificial intelligence have emerged as two significant fields that increasingly interact in today’s world. The discipline of social work is a human rights–based science that seeks to enhance quality of life and promote the social participation of disadvantaged groups. In recent years, the rapid development of artificial intelligence technologies has created new opportunities that align with and support the mission of social work. Within this context, following and applying AI-based advancements for persons with disabilities one of the key areas of social work practice has become inevitable. In line with the principles of the discipline, AI-supported applications not only provide individual support but also enable social workers to deliver services to their clients in a more effective, efficient, and timely manner. This study examines international examples of AI-supported applications developed for persons with disabilities and proposes practical recommendations for social workers to integrate these technologies into their practice. However, most of these applications are international in origin and remain limited in Turkey in terms of both language and accessibility. This situation creates challenges for both persons with disabilities and social workers in guiding applications and designing intervention plans.

Keywords

Disabled , Social Work , Artificial Intelligence , Application

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