İnternet Sitelerinin İçerik ve Kullanılabilirlik Kalitelerinin Değerlendirilmesi

Yıl 2014, Cilt: 14 Sayı: 2, 137 - 154, 29.06.2014

Tolga Çelik

https://doi.org/10.18037/ausbd.54496

Cited By: 2

Öz

İçerik kalitesi ve kullanılabilirlik düzeyi, günümüzde İnternet sitelerinin en önemli sorunlarından biri olarak görünmektedir. İnternet kullanıcıları kontrolü çok zor olan bu sanal ortamda yaptıkları bilgi taraması sonucunda ulaştıkları verilerin doğru bilgi olup olmadığının tespiti konusunda yetersiz kalabilmektedirler. İnternet, taşıdığı benzersiz özellikler dolayısıyla herkesin serbestçe ulaşabildiği ve istediği her türlü veriyi aktarabildiği bir alan olduğundan buradaki mevcut bilginin kaliteli ve güvenilir olduğunu söylemek çok zordur. Bu sebeple özellikle bu konuda bilinçli ve bilgili olmayan kullanıcılar açısından bu kontrolsüzlük doğru bilgiye erişim konusunda ciddi bir tehdit unsuru olarak görünmektedir. Bu makale çalışması internet kullanıcılarının hem bu probleminin çözümüne yönelik bir yöntem önermek hem de internet sitelerinin kullanılabilirlik düzeyini belirleyebilmek amacıyla yazılmıştır. Çalışmanın birinci bölümünde İnternet üzerindeki enformasyon kalitesinin belirlenememesi problemine değinilmiştir. Sanal ortamdaki enformasyonun çeşitliliği ve kalite belirsizliğinin yaratabileceği sorunlar öne çıkarılmıştır. İkinci bölümde bu soruna ilişkin yapılan literatür taraması sonucunda ulaşılmış internet site kalitesi ölçümleme modelleri anlatılmıştır. Üçüncü bölümde ise bir önceki bölümde anlatılan kalite ölçme yöntemlerinin yetersiz kaldığı noktalar vurgulanarak yeni bir kalite değerlendirme modelinin gerekliliği üzerinde durulmuştur. Son bölümde ise önerilen yeni kalite ölçümleme modeli kullanılarak, araştırma örneklemi olarak seçilen internet siteleri değerlendirilmiş ve bu değerlendirme sonucunda çeşitli bulgular elde edilerek, tespit edilen kalite problemlerine yönelik çözüm önerileri sunulmaya çalışılmıştır.

Anahtar Kelimeler

İçerik Kalitesi, Kullanılabilirlik, Web Kalitesi, Erişilebilirlik, İnternet

Kaynakça

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