Towards Qualified Human Resources in the Hospitality Industry: A Review of the Hospitality Management Competencies

Abstract

The increasing internationalization and demands of the global market have put pressure on organizations to equip their staff with critical competencies. Therefore, the purpose of the study is to identify the core competencies regarded as essential in entering the senior management positions of the hotel industry. By employing a mixed method of both quantitative and qualitative techniques, the study was carried out in Turkey. The findings suggest that the core competencies pertain to the leadership, interpersonal, administrative, and conceptual/creative domains of the competency domain model.

Keywords

• core competencies
• hotel industry
• hospitality management competencies
• human resource development
• the competency domain model

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