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Year 2006, Volume: 6 Issue: 2, 47 - 57, 01.10.2006

Esra Aslanertik Burcu İlter Tabak

Abstract

Çalışmanın amacı küçük ölçekli firmalarda ISO 9000 uygulamaları hakkında daha derinlemesine bilgi sahibi olmaktır. Bu amaçla ISO 9000’ne sahip üç üretici firma, onların temel tedarikçi ve müşterileriyle ISO 9000’ne sahip olmanın nüşteri tatmini, maliyet azaltılması ve finansal performansın arttırılması üzerine etkilerini ortaya çıkarmak amacıyla derinlemesine mülakat gerçekleştirilmiştir

References

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  • BALACHANDRAN, K. R. and B. SIRINIDHI. (1996). Strategic positioning and cost management along various quality dimensions, International Journal of Quality Science, 1(2), 8-25.
  • BRISCOE, J. A., S. E. FAWCETT and R. H. TODD, (2005). The implementation and impact of ISO 9000 among small manufacturing enterprises. Journal of Small Business Management, 43(3), 330
  • . BROWN D. and V. ANDERS. (1994). ISO 9000 – A quality system for the present and the future,
  • CIRAS Management Guide to ISO 9000, 28 (4).
  • BUTTLE, F., (1997). ISO 9000: marketing motivations and benefits. International Journal of Quality and Reliability Management, 14(9). 936-
  • CHITTENDEN F., P. POUTZIOURIS and S.M. MUKHTAR. (1998). Small firms and the ISO 9000 approach to quality management. International Small Business Journal. 17(1), 73-88
  • HALL, T.(1996). Standards of quality more than just a badge. Financial Times, Sep. 16.16.
  • HUARNG, F.(1999). Integrating ISO 9000 with
  • TQM spints: A survey. Industrial management and Data Systems. 8(7-8). 373-74. International Organization for Standardization (2004), “ISO 9000/ISO 14000 in brief”, http://www.iso.ch/iso/en/iso9000- /index.html
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  • The state of quality management in the Irish manufacturing industry, Total Quality Management, 10( 6), 853-862. KANJI, G.K. (1998). An innovative approach to make ISO 9000 standards more effective,
  • Total Quality Management, 9(1), 67-75. KHAN M. and N. HAFIZ, (1999).
  • Development of an expert system for implementation of ISO 9000 quality systems.
  • Total Quality Management, 10, 47-59. LIMA, M., M. RESENDE, and L. HASENCLEVER. (2000). Quality certification and performance of Brazilian firms: An empirical study, International Journal of
  • Production Economics, 66(2), 143-147. MANN, R. and D.KEHOE. (1991). An evaluation of the effects of quality improvement activities on business performance. International
  • Journal of Quality and Reliability Management, (1),29-44
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  • Life after ISO 9000: An analysis of the impact of ISO 9000 and total quality management on small businesses in Northern Ireland, Total
  • Quality Management, 10(2), 229-241. MO, J. P.T. and M.S. CHAN. (1997). Strategy for the successful implementation of ISO 9000 in small and medium manufacturers. The TQM Magazine, 9(2).135-45.
  • NORTH J., J. CURRAN and R. BLACKBURN. (1993), Small firms and BS5750/ISO 9000: A preliminary investigation, 16th National Small
  • Firms Policy and Research Conference, Nottingham, November NORTH J., R. BLACKBURN and J. CURRAN, (1994), Maintaining quality in small firms and the role of BS5750/ISO 9000, Small Business and ISO 9000 Workshop, Kingston University
  • Business School, February Quality Digest, (1998), “The future of quality management,http://www.qualitydigest.com/may /html/futureq.html.
  • RAGOTHAMAN, S.and L. KORTE, (1999).
  • The ISO 9000 international quality registration:
  • An empirical analysis of implications for business firms, International Journal of Applied Quality Management, 2(1), 59-73. RAO, S., T. S. RAGU-NATHAN and L. SOLIS. (1997). Does ISO 9000 have an effect on quality management practices? An empirical study, Total Quality Management, 8(6), 335
  • RAYNER, P. and L.J.PORTER. (1991).
  • BS5750/ISO 9000- the experience of small and medium sized firms. International Journal of
  • Quality and Reliability Management. 8(6).16-28
  • SIMMONS, B. and M. WHITE. (1999). The relationship between ISO 9000 and business performance: Does registration really matter?
  • Journal of Managerial Issues, 11(3), 330-343. SINCLAIR, D.and M. ZAIRI. (1995). Effective process management through performance measurement part II – benchmarking total quality-based performance measurement for best practice, Business Process Re-engineering
  • & Management Journal, 1(2), 58-72. SINCLAIR, D.and M. ZAIRI. (1995). Effective process management through performance measurement part III – an integrated model of total quality-based performance measurement,
  • Business Process Re-engineering & Management Journal, 1(3), 50-65. SINCLAIR, D.and M. ZAIRI.(1995). Effective process management through performance measurement part I – applications of total quality-based performance measurement,
  • Business Process Re-engineering & Management Journal, 1(1), 75-88. SUN, H. (1999). Diffusion and contribution of total quality management: an empirical study in
  • Norway, Total Quality Management, 10(6), 914. SUN, H. (2000). Total quality management,
  • ISO 9000 certification and performance improvement, International Journal of Quality
  • & Reliability Management, 17(2), 168-179. SUN, H. and T.CHENG. (2002). Comparing reasons, practices and effects of ISO 9000 certification and TQM implementation in
  • Norwegian SMEs and large firms. International Small Business Journal. 20 (4). 421-442
  • TAYLOR, W.A.(1995). Senior executives and ISO : Attitudes and behaviors of commitment.
  • International Journal of Quality and Reliability Management, 12(4).40-57. TERZIONSKI, M., A.SOHAl and S. MOSS. (1999). Longitudinal analysis of quality management practices in Australian organizations, Total Quality Management, (6), 915-926.
  • VAN DER WIELE, T. and A. BROWN. (1998). Venturing down the TQM path for
  • SME’s, International Small Business Journal, (2), 50-68. VAN DER WIELE, T. and A. BROWN. (1998). ISO 9000: Boon or bane for small business, Working Paper.
  • VAN DER WIELE, T.and A. BROWN. (1997).
  • ISO 9000 series experiences in small and medium sized enterprises, Total Quality Management, 8(2/3), 300-305.
  • WITHERS, B. E., and M. EBRAHLMPOUR. (2001). Impact of ISO 9000 registration on
  • European firms: a case analysis. Integrated Manufacturing Systems. 12(2).139-151. ZHANG, Z. (2000). Developing a model of quality management methods and evaluating their effects on business performance, Total
  • Quality Management, 11(1), 129-137.

MARKETING AND COST DIMENSIONS OF ISO 9001 IMPLEMENTATIONS OF SMALL AND MEDIUM SIZED MANUFACTURERS: A CASE ANALYSIS

Year 2006, Volume: 6 Issue: 2, 47 - 57, 01.10.2006

Esra Aslanertik Burcu İlter Tabak

Abstract

The objective of this paper is to provide a better understanding of the implementation of ISO 9001 in small firms through three different case studies. For this we have conducted deep interviews with 3 manufacturing firms that have registered under the ISO 9001 quality assurance standard, their main customers and suppliers, to highlight the importance of standardization through customer satisfaction, cost reduction, and integration with suppliers to improve financial performance

References

  • BABAKUS, E., (2004), Linking perceived quality and customer satisfaction to store traffic and revenue growth, (http:///www.findarticles.com/p/articles/mi Qa3717/is 200410/ai n94585717).
  • BALACHANDRAN, K. R. and B. SIRINIDHI. (1996). Strategic positioning and cost management along various quality dimensions, International Journal of Quality Science, 1(2), 8-25.
  • BRISCOE, J. A., S. E. FAWCETT and R. H. TODD, (2005). The implementation and impact of ISO 9000 among small manufacturing enterprises. Journal of Small Business Management, 43(3), 330
  • . BROWN D. and V. ANDERS. (1994). ISO 9000 – A quality system for the present and the future,
  • CIRAS Management Guide to ISO 9000, 28 (4).
  • BUTTLE, F., (1997). ISO 9000: marketing motivations and benefits. International Journal of Quality and Reliability Management, 14(9). 936-
  • CHITTENDEN F., P. POUTZIOURIS and S.M. MUKHTAR. (1998). Small firms and the ISO 9000 approach to quality management. International Small Business Journal. 17(1), 73-88
  • HALL, T.(1996). Standards of quality more than just a badge. Financial Times, Sep. 16.16.
  • HUARNG, F.(1999). Integrating ISO 9000 with
  • TQM spints: A survey. Industrial management and Data Systems. 8(7-8). 373-74. International Organization for Standardization (2004), “ISO 9000/ISO 14000 in brief”, http://www.iso.ch/iso/en/iso9000- /index.html
  • ISMAIL, M.Y. and M.S.J. HASHMI. (1999).
  • The state of quality management in the Irish manufacturing industry, Total Quality Management, 10( 6), 853-862. KANJI, G.K. (1998). An innovative approach to make ISO 9000 standards more effective,
  • Total Quality Management, 9(1), 67-75. KHAN M. and N. HAFIZ, (1999).
  • Development of an expert system for implementation of ISO 9000 quality systems.
  • Total Quality Management, 10, 47-59. LIMA, M., M. RESENDE, and L. HASENCLEVER. (2000). Quality certification and performance of Brazilian firms: An empirical study, International Journal of
  • Production Economics, 66(2), 143-147. MANN, R. and D.KEHOE. (1991). An evaluation of the effects of quality improvement activities on business performance. International
  • Journal of Quality and Reliability Management, (1),29-44
  • MCADAM, R. and M. MCKEOWN. (1999).
  • Life after ISO 9000: An analysis of the impact of ISO 9000 and total quality management on small businesses in Northern Ireland, Total
  • Quality Management, 10(2), 229-241. MO, J. P.T. and M.S. CHAN. (1997). Strategy for the successful implementation of ISO 9000 in small and medium manufacturers. The TQM Magazine, 9(2).135-45.
  • NORTH J., J. CURRAN and R. BLACKBURN. (1993), Small firms and BS5750/ISO 9000: A preliminary investigation, 16th National Small
  • Firms Policy and Research Conference, Nottingham, November NORTH J., R. BLACKBURN and J. CURRAN, (1994), Maintaining quality in small firms and the role of BS5750/ISO 9000, Small Business and ISO 9000 Workshop, Kingston University
  • Business School, February Quality Digest, (1998), “The future of quality management,http://www.qualitydigest.com/may /html/futureq.html.
  • RAGOTHAMAN, S.and L. KORTE, (1999).
  • The ISO 9000 international quality registration:
  • An empirical analysis of implications for business firms, International Journal of Applied Quality Management, 2(1), 59-73. RAO, S., T. S. RAGU-NATHAN and L. SOLIS. (1997). Does ISO 9000 have an effect on quality management practices? An empirical study, Total Quality Management, 8(6), 335
  • RAYNER, P. and L.J.PORTER. (1991).
  • BS5750/ISO 9000- the experience of small and medium sized firms. International Journal of
  • Quality and Reliability Management. 8(6).16-28
  • SIMMONS, B. and M. WHITE. (1999). The relationship between ISO 9000 and business performance: Does registration really matter?
  • Journal of Managerial Issues, 11(3), 330-343. SINCLAIR, D.and M. ZAIRI. (1995). Effective process management through performance measurement part II – benchmarking total quality-based performance measurement for best practice, Business Process Re-engineering
  • & Management Journal, 1(2), 58-72. SINCLAIR, D.and M. ZAIRI. (1995). Effective process management through performance measurement part III – an integrated model of total quality-based performance measurement,
  • Business Process Re-engineering & Management Journal, 1(3), 50-65. SINCLAIR, D.and M. ZAIRI.(1995). Effective process management through performance measurement part I – applications of total quality-based performance measurement,
  • Business Process Re-engineering & Management Journal, 1(1), 75-88. SUN, H. (1999). Diffusion and contribution of total quality management: an empirical study in
  • Norway, Total Quality Management, 10(6), 914. SUN, H. (2000). Total quality management,
  • ISO 9000 certification and performance improvement, International Journal of Quality
  • & Reliability Management, 17(2), 168-179. SUN, H. and T.CHENG. (2002). Comparing reasons, practices and effects of ISO 9000 certification and TQM implementation in
  • Norwegian SMEs and large firms. International Small Business Journal. 20 (4). 421-442
  • TAYLOR, W.A.(1995). Senior executives and ISO : Attitudes and behaviors of commitment.
  • International Journal of Quality and Reliability Management, 12(4).40-57. TERZIONSKI, M., A.SOHAl and S. MOSS. (1999). Longitudinal analysis of quality management practices in Australian organizations, Total Quality Management, (6), 915-926.
  • VAN DER WIELE, T. and A. BROWN. (1998). Venturing down the TQM path for
  • SME’s, International Small Business Journal, (2), 50-68. VAN DER WIELE, T. and A. BROWN. (1998). ISO 9000: Boon or bane for small business, Working Paper.
  • VAN DER WIELE, T.and A. BROWN. (1997).
  • ISO 9000 series experiences in small and medium sized enterprises, Total Quality Management, 8(2/3), 300-305.
  • WITHERS, B. E., and M. EBRAHLMPOUR. (2001). Impact of ISO 9000 registration on
  • European firms: a case analysis. Integrated Manufacturing Systems. 12(2).139-151. ZHANG, Z. (2000). Developing a model of quality management methods and evaluating their effects on business performance, Total
  • Quality Management, 11(1), 129-137.
There are 47 citations in total.

Details

Other ID JA52VD68NP
Journal Section Research Article
Authors

Esra Aslanertik This is me

Burcu İlter Tabak This is me

Publication Date October 1, 2006
Published in Issue Year 2006 Volume: 6 Issue: 2

Cite

APA Aslanertik, E., & Tabak, B. İ. (2006). MARKETING AND COST DIMENSIONS OF ISO 9001 IMPLEMENTATIONS OF SMALL AND MEDIUM SIZED MANUFACTURERS: A CASE ANALYSIS. Ege Academic Review, 6(2), 47-57.
AMA Aslanertik E, Tabak Bİ. MARKETING AND COST DIMENSIONS OF ISO 9001 IMPLEMENTATIONS OF SMALL AND MEDIUM SIZED MANUFACTURERS: A CASE ANALYSIS. ear. October 2006;6(2):47-57.
Chicago Aslanertik, Esra, and Burcu İlter Tabak. “MARKETING AND COST DIMENSIONS OF ISO 9001 IMPLEMENTATIONS OF SMALL AND MEDIUM SIZED MANUFACTURERS: A CASE ANALYSIS”. Ege Academic Review 6, no. 2 (October 2006): 47-57.
EndNote Aslanertik E, Tabak Bİ (October 1, 2006) MARKETING AND COST DIMENSIONS OF ISO 9001 IMPLEMENTATIONS OF SMALL AND MEDIUM SIZED MANUFACTURERS: A CASE ANALYSIS. Ege Academic Review 6 2 47–57.
IEEE E. Aslanertik and B. İ. Tabak, “MARKETING AND COST DIMENSIONS OF ISO 9001 IMPLEMENTATIONS OF SMALL AND MEDIUM SIZED MANUFACTURERS: A CASE ANALYSIS”, ear, vol. 6, no. 2, pp. 47–57, 2006.
ISNAD Aslanertik, Esra - Tabak, Burcu İlter. “MARKETING AND COST DIMENSIONS OF ISO 9001 IMPLEMENTATIONS OF SMALL AND MEDIUM SIZED MANUFACTURERS: A CASE ANALYSIS”. Ege Academic Review 6/2 (October 2006), 47-57.
JAMA Aslanertik E, Tabak Bİ. MARKETING AND COST DIMENSIONS OF ISO 9001 IMPLEMENTATIONS OF SMALL AND MEDIUM SIZED MANUFACTURERS: A CASE ANALYSIS. ear. 2006;6:47–57.
MLA Aslanertik, Esra and Burcu İlter Tabak. “MARKETING AND COST DIMENSIONS OF ISO 9001 IMPLEMENTATIONS OF SMALL AND MEDIUM SIZED MANUFACTURERS: A CASE ANALYSIS”. Ege Academic Review, vol. 6, no. 2, 2006, pp. 47-57.
Vancouver Aslanertik E, Tabak Bİ. MARKETING AND COST DIMENSIONS OF ISO 9001 IMPLEMENTATIONS OF SMALL AND MEDIUM SIZED MANUFACTURERS: A CASE ANALYSIS. ear. 2006;6(2):47-5.