Impact Of Effort-Reward Imbalance On Job Satisfaction: Research In The Hospitality Sector

Abstract

Today’s labour market pressures hospitality workers with increased competition for jobs, promotions, and pay, resulting in a mismatch between effort and rewards. Dissatisfied employees may ultimately choose to resign from their positions. This phenomenon could lead to increased turnover rates within the service industry, especially in the hospitality sector. Consequently, it is necessary to enhance the understanding of the reasons behind job satisfaction. This study examines how effort-reward imbalance, based on Siegrist's (1996) model, influences job satisfaction in Türkiye's tourism sector. Data collected from 393 questionnaires across 11 five-star hotels in Alanya, one of Türkiye's most popular tourist destinations, indicate that all three model dimensions have a significant impact satisfaction: Reward boosts satisfaction, while effort and overcommitment decrease it. Findings suggest employees’ efforts should be recognised through various rewards, both monetary and non-monetary. In the concluding phase of the research, it discusses practical and theoretical implications and offers suggestions for future research.

Keywords

• Effort-Reward Imbalance
• Overcommitment
• Job Satisfaction
• Türkiye
• Hospitality Sector

Çaba-Ödül Dengesizliğinin İş Tatmini Üzerindeki Etkisi: Konaklama Sektöründe Bir Araştırma

Öz

Günümüzde mevcut işgücü piyasası, iş, terfi ve ücret için artan rekabetle konaklama sektöründeki çalışanlar için bir baskı unsuru oluşturmakta ve bu durum da çaba ile ödüller arasında uyumsuzluğa yol açmaktadır. İş tatminine sahip olmayan çalışanlar sahip oldukları işlerinden istifa etmeyi tercih edebilmektedir. Bu durum, başta konaklama sektörü olmak üzere hizmet sektöründe işten ayrılma oranlarının giderek artmasına yol açmaktadır. Sonuç olarak, iş tatmininin arkasındaki nedenlerin ne olduğunun anlaşılması gerekmektedir. Bu çalışma, Siegrist'in (1996) modeline dayanan çaba-ödül dengesizliğinin Türkiye turizm sektöründe iş tatminini nasıl etkilediğini incelemektedir. Türkiye'nin en popüler turistik yerlerinden biri olan Alanya'daki 11 beş yıldızlı otelde yapılan 393 anketten toplanan veriler, modelin üç boyutunun da tatmin üzerinde önemli bir etkisi olduğunu ortaya koymaktadır: Ödül tatmini artırırken, çaba ve aşırı bağlılık azaltır. Bulgular, çalışanların çabalarının hem parasal hem de parasal olmayan çeşitli ödüllerle tanınması gerektiğini göstermektedir. Araştırmanın sonuç aşamasında, pratik ve teorik çıkarımlar tartışılmakta ve gelecekteki araştırmalar için öneriler yer almaktadır.

Anahtar Kelimeler

• Çaba Ödül Dengesizliği
• Aşırı Bağlılık
• İş Tatmini
• Türkiye
• Konaklama Sektörü

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