Work-Family Conflict: Is It An Expected Outcome For Ground-Handling Employees?

Öz

The aviation sector is labor-intensive which is operating on 24/7 shift system and characterized by high time pressure and job stress. These challenging working conditions can negatively impact employees' work-life balance, leading to work-family conflict. This research focuses on examining how demographic variables influence the levels of work-family conflict (both work-based and family-based) among ground-handling employees in the aviation sector. Within the scope of the research, a field survey was conducted with 396 passenger service employees working for ground-handling companies in Turkey. The work-family conflict levels of these participants were measured using a scale that comprises two sub-dimensions: work-based conflict and family-based conflict. The relationship between the employees' demographic variables and their work-family conflict levels was analyzed using Independent T-test and ANOVA tests. The findings of the study reveal that the work-family conflict levels among passenger service employees in ground-handling companies in Turkey vary across different sub-dimensions and demographic variables.

Anahtar Kelimeler

• Work-Family Conflict
• Ground Handling
• Passenger Services
• Aviation
• Airline

İş -Aile Çatışması: Yer Hizmetleri Çalışanları İçin Beklenen Bir Sonuç Mu?

Öz

Havacılık sektörü 7/24 vardiya sistemi esasına göre çalışan, zaman baskısı ve iş stresinin yüksek olduğu emek yoğun bir sektördür. Zorlayıcı çalışma koşulları sektördeki çalışanların zamanla iş yaşam dengesinin bozulmasına ve iş - aile çatışması yaşamalarına neden olmaktadır. Bu araştırmanın amacı, havacılık sektöründeki yolcu hizmetleri çalışanlarının (iş temelli ve aile temelli) iş - aile çatışma düzeylerinin demografik değişkenleri özelinde nasıl etkilendiğini ve değiştiğini incelemektir. Araştırma kapsamında, Türkiye’deki yer hizmetleri şirketlerinde görev yapan 396 yolcu hizmetleri çalışanı ile bir saha araştırması gerçekleştirilmiştir. Katılımcıların iş – aile çatışma düzeyini ölçmek için 2 alt boyuttan oluşan (iş temelli ve aile temelli) iş - aile çatışması ölçeği kullanılmıştır. Çalışanların demografik değişkenleri ile iş - aile çatışma düzeyi arasındaki ilişki Bağımsız T testi ve ANOVA testleri ile analiz edilmiştir. Yapılan değerlendirmeler neticesinde; Türkiye’deki yer hizmetleri şirketlerinde görev yapan yolcu hizmetleri çalışanlarının iş - aile çatışma düzeylerinin alt boyutları bağlamında değiştiği ve demografik değişkenleri özelinde farklılaştığı görülmektedir.

Anahtar Kelimeler

• İş - Aile Çatışması
• Yer hizmetleri
• Yolcu Hizmetleri
• Havacılık
• Havayolu

Kaynakça

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