The Mediating Role of Forgiveness in the Effect of Organizational Gossip on Organizational Revenge

Abstract

The aim of this study is to examine the relationship between organizational gossip perceptions and revenge intentions of employees working in the health sector and to determine the mediating role of forgiveness in this relationship. In addition, it was investigated whether the variables of organizational gossip, revenge and forgiveness differed significantly according to demographic characteristics. The study was structured according to the quantitative research design, and the data were collected through a questionnaire. Within the scope of the research, the data obtained from 385 health workers working in a public hospital in Kayseri province were analyzed. The findings show that work-related/non-work-related gossip has a positive and significant effect on revenge intention. In particular, non-work-related gossip has been found to have a stronger effect. The "forgiveness of others" dimension of forgiveness had a negative and significant effect on the intention of revenge; it has been determined that it plays an intermediary role in the relationship between gossip and revenge. The research also revealed that as the level of education and seniority increased, the tendency to forgive increased, and the intention to get revenge decreased. It is also a noteworthy finding that the tendency to get revenge is lower in female employees. The study examines the relationships between these concepts in the context of the health sector with a holistic approach by considering the variables of organizational gossip, forgiveness, and revenge together, and makes original contributions to the literature.

Keywords

• Organizational Gossip
• Organizational Revenge
• Forgiveness
• Organizational Behavior

Örgütsel Dedikodunun Örgütsel İntikam Üzerindeki Etkisinde Affediciliğin Aracı Rolü

Abstract

Bu araştırmanın amacı, sağlık sektöründe görev yapan çalışanların örgütsel dedikodu algıları ile intikam niyetleri arasındaki ilişkiyi incelemek ve bu ilişkide affediciliğin aracılık rolünü belirlemektir. Ayrıca örgütsel dedikodu, intikam ve affedicilik değişkenlerinin demografik özelliklere göre anlamlı farklılık gösterip göstermediği de araştırılmıştır. Çalışma, nicel araştırma desenine göre yapılandırılmış ve veriler anket yoluyla toplanmıştır. Araştırma kapsamında, Kayseri ilinde bir kamu hastanesinde görev yapan 385 sağlık çalışanından elde edilen veriler analiz edilmiştir. Elde edilen bulgular işle ilgili olan/olmayan dedikodunun intikam niyeti üzerinde pozitif ve anlamlı bir etkiye sahip olduğunu göstermektedir. Özellikle işle ilgili olmayan dedikodunun daha güçlü bir etkisi olduğu tespit edilmiştir. Affediciliğin “başkalarını affetme” boyutu ise intikam niyeti üzerinde negatif ve anlamlı bir etki göstermiş; dedikodu ile intikam arasındaki ilişkide aracı rol üstlendiği belirlenmiştir. Araştırma ayrıca, eğitim düzeyi ile kıdem süresi arttıkça affetme eğiliminin yükseldiğini ve intikam niyetinin azaldığını ortaya koymuştur. Kadın çalışanlarda intikam eğiliminin daha düşük olduğu da dikkate değer bir bulgudur. Çalışma, örgütsel dedikodu, affetme ve intikam değişkenlerini bir arada ele alarak bu kavramlar arasındaki ilişkileri sağlık sektörü bağlamında bütüncül bir yaklaşımla incelemekte ve literatüre özgün katkılar sunmaktadır.

Keywords

• Örgütsel Dedikodu
• Örgütsel İntikam
• Affedicilik
• Örgütsel Davranış

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