Research Article

The Effect of Artificial Intelligence Anxiety on Turnover Intention: A Study on Hotel Enterprises

Volume: 19 Number: 6 August 18, 2026
EN TR

The Effect of Artificial Intelligence Anxiety on Turnover Intention: A Study on Hotel Enterprises

Abstract

The increasing integration of artificial intelligence technologies into business processes significantly influences employees’ perceptions and anxiety levels regarding these technologies. Accordingly, this study aims to examine the impact of artificial intelligence anxiety on employees’ turnover intentions. The population of the study consists of individuals employed in five-star hotel enterprises operating in Istanbul. The research sample was selected using convenience sampling. Data collection was conducted via a questionnaire administered to 400 participants. Primary statistical analyses of the obtained data were performed using SPSS 21, while SmartPLS 3 was used to test the research model and hypotheses. The research results indicate that artificial intelligence anxiety has a positive impact on turnover intention. Furthermore, it was determined that the learning and job replacement dimensions of artificial intelligence anxiety exert a positive influence on turnover intention. However, the findings suggest that sociotechnical blindness and artificial intelligence configuration dimensions of artificial intelligence anxiety do not have a significant impact on turnover intention. In line with the findings, theoretical and practical recommendations have been presented.

Keywords

References

  1. Akkaya, B., Özkan, A., & Özkan, H. (2021). Yapay zekâ kaygı (YZK) ölçeği: Türkçeye uyarlama, geçerlik ve güvenirlik çalışması. Alanya Akademik Bakış, 5(2), 1125-1146. https://doi.org/10.29023/alanyaakademik.833668
  2. Beder, Z. A., & Donmez-Turan, A. (2025). The critical role of uncertainty intolerance on the relationship between spiritual intelligence and artificial intelligence anxiety. International Journal of Business Ecosystem & Strategy, 7(1), 82-105. https://doi.org/10.36096/ijbes.v7i1.722
  3. Belber, B. G., & Özmen, M. H. (2024). Hizmet sektörü çalışanlarının yapay zekâ ile ilgili gelecek kaygıları. Elektronik Sosyal Bilimler Dergisi, 23(91), 1085-1101. https://doi.org/10.17755/esosder.1437531
  4. Biçer, İ. (2025). Yapay zekâ kaygısı, iş stresi ve işten ayrılma niyeti: Sağlık çalışanları üzerinde bir analiz. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi (Uygarlığın Dönüşümü: Yapay Zekâ), 34, 109-124. https://doi.org/10.35379/cusosbil.1667342
  5. Brougham D., & Haar J. (2018). Smart technology, artificial intelligence, robotics, and algorithms (STARA): Employees’ perceptions of our future workplace. Journal of Management & Organization, 24(2), 239-257. https://doi.org/10.1017/jmo.2016.55
  6. Brougham D., & Haar J. (2020). Technological disruption and employment: The influence on job insecurity and turnover intentions: A multi-country study. Technological Forecasting and Social Change, 161, 120276. https://doi.org/10.1016/j.techfore.2020.120276
  7. Büyüköztürk, Ş. (2025). Sosyal Bilimler için Veri Analizi El Kitabı, 32. Baskı, Pegem Akademi Yayıncılık, Ankara.
  8. Chen, T. J., & Wu, C. M. (2017). Improving the turnover ontention of tourist hotel employees: Transformational leadership, leader-member exchange, and psychological contract breach. International Journal of Contemporary Hospitality Management, 29(7), 1914-1936. https://doi.org/10.1108/IJCHM-09-2015-0490

Details

Primary Language

English

Subjects

Tourism (Other)

Journal Section

Research Article

Publication Date

August 18, 2026

Submission Date

April 15, 2026

Acceptance Date

August 13, 2026

Published in Issue

Year 2026 Volume: 19 Number: 6

APA
Gündoğan, H. (2026). The Effect of Artificial Intelligence Anxiety on Turnover Intention: A Study on Hotel Enterprises. Kent Akademisi, 19(6), 1-16. https://doi.org/10.35674/kent.1931048
AMA
1.Gündoğan H. The Effect of Artificial Intelligence Anxiety on Turnover Intention: A Study on Hotel Enterprises. Urban Academy. 2026;19(6):1-16. doi:10.35674/kent.1931048
Chicago
Gündoğan, Hilal. 2026. “The Effect of Artificial Intelligence Anxiety on Turnover Intention: A Study on Hotel Enterprises”. Kent Akademisi 19 (6): 1-16. https://doi.org/10.35674/kent.1931048.
EndNote
Gündoğan H (August 1, 2026) The Effect of Artificial Intelligence Anxiety on Turnover Intention: A Study on Hotel Enterprises. Kent Akademisi 19 6 1–16.
IEEE
[1]H. Gündoğan, “The Effect of Artificial Intelligence Anxiety on Turnover Intention: A Study on Hotel Enterprises”, Urban Academy, vol. 19, no. 6, pp. 1–16, Aug. 2026, doi: 10.35674/kent.1931048.
ISNAD
Gündoğan, Hilal. “The Effect of Artificial Intelligence Anxiety on Turnover Intention: A Study on Hotel Enterprises”. Kent Akademisi 19/6 (August 1, 2026): 1-16. https://doi.org/10.35674/kent.1931048.
JAMA
1.Gündoğan H. The Effect of Artificial Intelligence Anxiety on Turnover Intention: A Study on Hotel Enterprises. Urban Academy. 2026;19:1–16.
MLA
Gündoğan, Hilal. “The Effect of Artificial Intelligence Anxiety on Turnover Intention: A Study on Hotel Enterprises”. Kent Akademisi, vol. 19, no. 6, Aug. 2026, pp. 1-16, doi:10.35674/kent.1931048.
Vancouver
1.Hilal Gündoğan. The Effect of Artificial Intelligence Anxiety on Turnover Intention: A Study on Hotel Enterprises. Urban Academy. 2026 Aug. 1;19(6):1-16. doi:10.35674/kent.1931048

Urban Academy | Journal of Urban Culture and Management / Kent Akademisi | Kent Kültürü ve Yönetimi Dergisi
Information, Communication, Art and Media Network (ICAM Network) | www.icamnetwork.net
Address: Ahmet Emin Fidan Culture and Research Center, Evkaf Neigh. No: 34 Fatsa Ordu
Tel: +90452 310 20 30 | Publication Group Mail: info@icamnetwork.net | Journal Mail:  editor@kentakademisi.com