Research Article
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Kısa mesaj ile poliklinik randevu hatırlatıcı bilgi gönderilmesi

Year 2019, Volume: 6 Issue: 3, 218 - 221, 06.09.2019

Abstract

Giriş ve Amaç:  Poliklinik randevusuna katılmayan hastalar
sağlık kaynaklarının etkin kullanımını engellemektedir. Bu durumun etkisini
azaltmak için kısa mesaj servisi (SMS) ile poliklinik randevu hatırlatıcı bilgi
gönderilmesi uygulaması oldukça yaygınlaşmıştır. Türkiye’de ilk kez üçüncü
basamak bir hastanenin pilot uygulaması olarak, Merkezi Hekim Randevu Sistemi
vasıtası ile Çocuk Sağlığı ve Hastalıkları poliklinik randevusu alan hastalara
SMS ile randevu hatırlatıcı bilgi gönderildi. Bu çalışmada SMS ile randevu
hatırlatıcı bilgi gönderilen döneme ait verilerin retrospektif
değerlendirilmesi amaçlandı.

Gereç ve Yöntem: Pediatri
poliklinikleri için 01.04.2017-31.12.2017 tarihleri arasında MHRS vasıtası ile
poliklinik randevusu alan ve SMS ile randevu hatırlatıcı bilgi gönderilen
hastalar Çalışma Grubu olarak, 01.04.2016-31.12.2016 tarihleri arasında MHRS
ile poliklinik randevusu alan ancak SMS ile poliklinik randevu hatırlatıcı
bilgi gönderilmeyen hastalar Kontrol Grubu olarak çalışmaya dahil edildi. İki
grup karşılaştırıldı.

Bulgular: Çalışma grubunda ve
kontrol grubunda muayene olan hastaların sayısı sırası ile 75279 ve 49531 idi. Çalışma
grubunda 27416 hastanın, Kontrol Grubunda ise 11909 hastanın MHRS vasıtası ile
randevu aldığı belirlendi. Çalışma grubunda 2120, Kontrol Grubunda 2151
hastanın poliklinik randevusuna katılmadığı belirlendi (p<0.01). SMS ile
bilgilendirme yapılması sonucunda randevusuna katılan hastaların randevu alan
hasta sayısına oranı % 81.9’dan % 92.2’ye arttığı tespit edildi.







Sonuç: SMS ile poliklinik randevu hatırlatıcı bilgi
gönderilmesi poliklinik randevusuna katılımı arttırıyor.

References

  • REFERENCES1. Car J, Gurol-Urganci I, de Jongh T, Vodopivec-Jamsek V, Atun R, (2012), Mobile phone messaging reminders for attendance at healthcare appointments, Cochrane Database of Systematic Reviews, 2; (7): CD007458.2. Boksmati N, Butler-Henderson K, Anderson K, Sahama T, (2016), The Effectiveness of SMS Reminders on Appointment Attendance: a Meta-Analysis, Journal of Medical Systems, 40(4): 90.3. Hallsworth M, Berry D, Sanders M, Sallis A, King D, Vlaev I, Darzi A, (2015), Stating Appointment Costs in SMS Reminders Reduces Missed Hospital Appointments: Findings from Two Randomised Controlled Trials, PLoS One, 10(9): e0137306. doi: 10.1371/journal.pone.0137306.4. Junod Perron N, Dao M.D, Righini N.C, Humair J.P, Broers B, Narring F, Haller D.M, Gaspoz JM, (2013), Text-messaging versus telephone reminders to reduce missed appointments in an academic primary care clinic: a randomized controlled trial, BMC Health Services Research, 13: 125. doi: 10.1186/1472-6963-13-125.5. Sawyer S.M, Zalan A, Bond L.M, (2002), Telephone reminders improve adolescent clinic attendance: a randomized controlled trial, Journal of Paediatrics and Child Health, 38(1): 79-83.6. Bucak I.H, Almis H, Dogan F, Turgut M (2018), A Retrospective Analysis of Central Physician Appointment System Data in a Tertiary Health Center in Turkey, Telemedicine and e-Health, 24(3): 216-221. 7. McLean S.M, Booth A, Gee M, Salway S, Cobb M, Bhanbhro S, Nancarrow S.A, (2016) Appointment reminder systems are effective but not optimal: results of a systematic review and evidence synthesis employing realist principles, Patient Preference and Adherence, 10: 479–499. 8. Bowen T.B, Rinchuse D.J, Zullo T, DeMaria M.E, (2015), The influence of text messaging on oral hygiene effectiveness, The Angle Orthodontist, 85(4): 543-548.9. Keeshin S.W, Feinberg J, (2017), Text Message Reminder-Recall to Increase HPV Immunization in Young HIV-1-Infected Patients, Journal of the International Association of Providers of AIDS Care, 16(2): 110-113.10. Liu Q, Abba K, Alejandria M.A, Sinclair D, Balanag V.M, Lansang M.A.D, (2014), Reminder systems to improve patient adherence to tuberculosis clinic appointments for diagnosis and treatment, Cochrane Database of Systematic Reviews, 11: 1–59.11. Strandbygaard U, Thomsen S.F, Backer V, (2010), A daily SMS reminder increases adherence to asthma treatment: a three-month follow-up study, Respiratory Medicine, 104(2): 166-171.12. Dick J.J, Nundy S, Solomon M.C, Bishop K.N, Chin M.H, Peek M.E, (2011), Feasibility and usability of a text message-based program for diabetes self-management in an urban African-American population, Journal of Diabetes Science and Technology, 5(5): 1246-1254.13. Boker A, Feetham H.J, Armstrong A, Purcell P, Jacobe H, (2012), Do automated text messages increase adherence to acne therapy? Results of a randomized, controlled trial, Journal of the American Academy of Dermatology, 67(6): 1136-1142.14. https://www.mhrs.gov.tr/Vatandas/hakkimizda.xhtml (Last accessed: March 14, 2017)15. Reekie D, Devlin H, (1998), Preventing failed appointments in general dental practice: a comparison of reminder methods, British Dental Journal, 185(9): 472-474.16. Hashim M.J, Franks P, Fiscella K, (2001), Effectiveness of telephone reminders in improving rate of appointments kept at an outpatient clinic: a randomized controlled trial, American Board of Family Medicine, 14(3): 193-196.17. Önür S.T, Uysal M.A, İliaz S, Yurt S, Bahadır A, Hattatoğlu D.G, Ortaköylü M.G, Bağcı B.A, Chousein E.G, (2016), Does Short Message Service Increase Adherence to Smoking Cessation Clinic Appointments and Quitting Smoking? Balkan Medical Journal, 33(5): 525–531.18. Sancaktutar AA, Tepeler A, Söylemez H, Penbegül N, Atar M, Bozkurt Y, Yıldırım K, (2012), A solution for medical and legal problems arising from forgotten ureteral stents: initial results from a reminder short message service (SMS), Urological Research, 40(3): 253-258.19. Celik S, Cosansu G, Erdogan S, Kahraman A, Isik S, Bayrak G, Bektas B, Olgun N (2015), Using mobile phone text messages to improve insulin injection technique and glycaemic control in patients with diabetes mellitus: a multi-centre study in Turkey. Journal of Clinical Nursing, 24(11-12): 1525-1533.20. Uysal M.A, Mungan D, Yorgancioglu A, Yildiz F, Akgun M, Gemicioglu B, Turktas H; Study Group, Turkish Asthma Control Test (TACT), Turkey (2013), Asthma control test via text messaging: could it be a tool for evaluating asthma control?, Journal of Asthma, 50(10): 1083-1089.21. Bucak I.H, Almis H. (2017), Does Abnormal Laboratory Results Notification with the Short Message Service Shorten Length of Stay in the Pediatric Emergency Department Observation Unit?, Telemedicine and e-Health, 23(7): 539-543.22. Gurol-Urganci I, de Jongh T, Vodopiv6ec-Jamsek V, Atun R, Car J (2013), Mobile phone messaging reminders for attendance at healthcare appointments, Cochrane Database of Systematic Reviews, 12: CD007458.23. Lin CL, Mistry N, Boneh J, Li H, Lazebnik R, (2016), Text Message Reminders Increase Appointment Adherence in a Pediatric Clinic: A Randomized Controlled Trial, International Journal of Pediatrics, 2016:8487378.24. Guy R, Hocking J, Wand H, Stott S, Ali H, Kaldor J (2012), How effective are short message service reminders at increasing clinic attendance? A meta-analysis and systematic review. Health Services Research, 47(2): 614-632.25. Kannisto K.A, Koivunen M.H, Välimäki M.A (2014) Use of mobile phone text message reminders in health care services: a narrative literature review, Journal of Medical Internet Researchi, 16(10): e222.

Sending outpatient clinic appointment reminder information by short messages

Year 2019, Volume: 6 Issue: 3, 218 - 221, 06.09.2019

Abstract

Objective and Aim: Patients who fail to attend outpatient clinic appointments hinder the efficient use of health resources. Sending outpatient clinic appointment reminder information by the short mail service (SMS) in order to reduce the impact of no-shows is now widespread. Appointment reminder messages were sent by SMS via the Central Physician Appointment System (CPAS) to patients with Pediatric Outpatient Clinic appointments as a first pilot measure in a tertiary hospital in Turkey. The purpose of this retrospective study was to examine data for the period in which reminder information was sent by SMS.
Materials and Methods: Patients making pediatric outpatient clinic appointments via the CPAS between 01.04.2017 and 31.12.2017 and sent appointment reminder information by SMS were included as the study group (SG). Patients making pediatric outpatient clinic appointments via the CPAS between 01.04.2016 and 31.12.2016 but not sent appointment reminder information by SMS were enrolled as the control group (CG). The two groups were then compared
Results: The numbers of patients in the SG and CG were 75,279 and 49,531, respectively. We determined that 27,416 patients in SG and 11,909 in CG made appointments via the CPAS, and that there were 2120 no-shows in SG and 2151 in CG (p<0.01). Sending information via SMS increased the level of patients making appointments and attending them from 81.9% to 92.2%.
Discussion: Sending appointment reminder information by SMS increases outpatient clinic appointment attendance.

References

  • REFERENCES1. Car J, Gurol-Urganci I, de Jongh T, Vodopivec-Jamsek V, Atun R, (2012), Mobile phone messaging reminders for attendance at healthcare appointments, Cochrane Database of Systematic Reviews, 2; (7): CD007458.2. Boksmati N, Butler-Henderson K, Anderson K, Sahama T, (2016), The Effectiveness of SMS Reminders on Appointment Attendance: a Meta-Analysis, Journal of Medical Systems, 40(4): 90.3. Hallsworth M, Berry D, Sanders M, Sallis A, King D, Vlaev I, Darzi A, (2015), Stating Appointment Costs in SMS Reminders Reduces Missed Hospital Appointments: Findings from Two Randomised Controlled Trials, PLoS One, 10(9): e0137306. doi: 10.1371/journal.pone.0137306.4. Junod Perron N, Dao M.D, Righini N.C, Humair J.P, Broers B, Narring F, Haller D.M, Gaspoz JM, (2013), Text-messaging versus telephone reminders to reduce missed appointments in an academic primary care clinic: a randomized controlled trial, BMC Health Services Research, 13: 125. doi: 10.1186/1472-6963-13-125.5. Sawyer S.M, Zalan A, Bond L.M, (2002), Telephone reminders improve adolescent clinic attendance: a randomized controlled trial, Journal of Paediatrics and Child Health, 38(1): 79-83.6. Bucak I.H, Almis H, Dogan F, Turgut M (2018), A Retrospective Analysis of Central Physician Appointment System Data in a Tertiary Health Center in Turkey, Telemedicine and e-Health, 24(3): 216-221. 7. McLean S.M, Booth A, Gee M, Salway S, Cobb M, Bhanbhro S, Nancarrow S.A, (2016) Appointment reminder systems are effective but not optimal: results of a systematic review and evidence synthesis employing realist principles, Patient Preference and Adherence, 10: 479–499. 8. Bowen T.B, Rinchuse D.J, Zullo T, DeMaria M.E, (2015), The influence of text messaging on oral hygiene effectiveness, The Angle Orthodontist, 85(4): 543-548.9. Keeshin S.W, Feinberg J, (2017), Text Message Reminder-Recall to Increase HPV Immunization in Young HIV-1-Infected Patients, Journal of the International Association of Providers of AIDS Care, 16(2): 110-113.10. Liu Q, Abba K, Alejandria M.A, Sinclair D, Balanag V.M, Lansang M.A.D, (2014), Reminder systems to improve patient adherence to tuberculosis clinic appointments for diagnosis and treatment, Cochrane Database of Systematic Reviews, 11: 1–59.11. Strandbygaard U, Thomsen S.F, Backer V, (2010), A daily SMS reminder increases adherence to asthma treatment: a three-month follow-up study, Respiratory Medicine, 104(2): 166-171.12. Dick J.J, Nundy S, Solomon M.C, Bishop K.N, Chin M.H, Peek M.E, (2011), Feasibility and usability of a text message-based program for diabetes self-management in an urban African-American population, Journal of Diabetes Science and Technology, 5(5): 1246-1254.13. Boker A, Feetham H.J, Armstrong A, Purcell P, Jacobe H, (2012), Do automated text messages increase adherence to acne therapy? Results of a randomized, controlled trial, Journal of the American Academy of Dermatology, 67(6): 1136-1142.14. https://www.mhrs.gov.tr/Vatandas/hakkimizda.xhtml (Last accessed: March 14, 2017)15. Reekie D, Devlin H, (1998), Preventing failed appointments in general dental practice: a comparison of reminder methods, British Dental Journal, 185(9): 472-474.16. Hashim M.J, Franks P, Fiscella K, (2001), Effectiveness of telephone reminders in improving rate of appointments kept at an outpatient clinic: a randomized controlled trial, American Board of Family Medicine, 14(3): 193-196.17. Önür S.T, Uysal M.A, İliaz S, Yurt S, Bahadır A, Hattatoğlu D.G, Ortaköylü M.G, Bağcı B.A, Chousein E.G, (2016), Does Short Message Service Increase Adherence to Smoking Cessation Clinic Appointments and Quitting Smoking? Balkan Medical Journal, 33(5): 525–531.18. Sancaktutar AA, Tepeler A, Söylemez H, Penbegül N, Atar M, Bozkurt Y, Yıldırım K, (2012), A solution for medical and legal problems arising from forgotten ureteral stents: initial results from a reminder short message service (SMS), Urological Research, 40(3): 253-258.19. Celik S, Cosansu G, Erdogan S, Kahraman A, Isik S, Bayrak G, Bektas B, Olgun N (2015), Using mobile phone text messages to improve insulin injection technique and glycaemic control in patients with diabetes mellitus: a multi-centre study in Turkey. Journal of Clinical Nursing, 24(11-12): 1525-1533.20. Uysal M.A, Mungan D, Yorgancioglu A, Yildiz F, Akgun M, Gemicioglu B, Turktas H; Study Group, Turkish Asthma Control Test (TACT), Turkey (2013), Asthma control test via text messaging: could it be a tool for evaluating asthma control?, Journal of Asthma, 50(10): 1083-1089.21. Bucak I.H, Almis H. (2017), Does Abnormal Laboratory Results Notification with the Short Message Service Shorten Length of Stay in the Pediatric Emergency Department Observation Unit?, Telemedicine and e-Health, 23(7): 539-543.22. Gurol-Urganci I, de Jongh T, Vodopiv6ec-Jamsek V, Atun R, Car J (2013), Mobile phone messaging reminders for attendance at healthcare appointments, Cochrane Database of Systematic Reviews, 12: CD007458.23. Lin CL, Mistry N, Boneh J, Li H, Lazebnik R, (2016), Text Message Reminders Increase Appointment Adherence in a Pediatric Clinic: A Randomized Controlled Trial, International Journal of Pediatrics, 2016:8487378.24. Guy R, Hocking J, Wand H, Stott S, Ali H, Kaldor J (2012), How effective are short message service reminders at increasing clinic attendance? A meta-analysis and systematic review. Health Services Research, 47(2): 614-632.25. Kannisto K.A, Koivunen M.H, Välimäki M.A (2014) Use of mobile phone text message reminders in health care services: a narrative literature review, Journal of Medical Internet Researchi, 16(10): e222.
There are 1 citations in total.

Details

Primary Language English
Subjects Health Care Administration
Journal Section Research Article
Authors

İbrahim Hakan Bucak

Fatih Doğan

Habip Almis

Levent Songur

Mehmet Turgut

Publication Date September 6, 2019
Acceptance Date August 18, 2019
Published in Issue Year 2019 Volume: 6 Issue: 3

Cite

APA Bucak, İ. H., Doğan, F., Almis, H., Songur, L., et al. (2019). Sending outpatient clinic appointment reminder information by short messages. Sağlık Akademisyenleri Dergisi, 6(3), 218-221.

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