Kısa mesaj ile poliklinik randevu hatırlatıcı bilgi gönderilmesi

Yıl 2019, Cilt: 6 Sayı: 3, 218 - 221, 06.09.2019

İbrahim Hakan Bucak , Fatih Doğan , Habip Almis , Levent Songur , Mehmet Turgut

Öz

Giriş ve Amaç:  Poliklinik randevusuna katılmayan hastalar
sağlık kaynaklarının etkin kullanımını engellemektedir. Bu durumun etkisini
azaltmak için kısa mesaj servisi (SMS) ile poliklinik randevu hatırlatıcı bilgi
gönderilmesi uygulaması oldukça yaygınlaşmıştır. Türkiye’de ilk kez üçüncü
basamak bir hastanenin pilot uygulaması olarak, Merkezi Hekim Randevu Sistemi
vasıtası ile Çocuk Sağlığı ve Hastalıkları poliklinik randevusu alan hastalara
SMS ile randevu hatırlatıcı bilgi gönderildi. Bu çalışmada SMS ile randevu
hatırlatıcı bilgi gönderilen döneme ait verilerin retrospektif
değerlendirilmesi amaçlandı.

Gereç ve Yöntem: Pediatri
poliklinikleri için 01.04.2017-31.12.2017 tarihleri arasında MHRS vasıtası ile
poliklinik randevusu alan ve SMS ile randevu hatırlatıcı bilgi gönderilen
hastalar Çalışma Grubu olarak, 01.04.2016-31.12.2016 tarihleri arasında MHRS
ile poliklinik randevusu alan ancak SMS ile poliklinik randevu hatırlatıcı
bilgi gönderilmeyen hastalar Kontrol Grubu olarak çalışmaya dahil edildi. İki
grup karşılaştırıldı.

Bulgular: Çalışma grubunda ve
kontrol grubunda muayene olan hastaların sayısı sırası ile 75279 ve 49531 idi. Çalışma
grubunda 27416 hastanın, Kontrol Grubunda ise 11909 hastanın MHRS vasıtası ile
randevu aldığı belirlendi. Çalışma grubunda 2120, Kontrol Grubunda 2151
hastanın poliklinik randevusuna katılmadığı belirlendi (p<0.01). SMS ile
bilgilendirme yapılması sonucunda randevusuna katılan hastaların randevu alan
hasta sayısına oranı % 81.9’dan % 92.2’ye arttığı tespit edildi.

Sonuç: SMS ile poliklinik randevu hatırlatıcı bilgi
gönderilmesi poliklinik randevusuna katılımı arttırıyor.

Anahtar Kelimeler

Randevu, Kısa Mesaj Servisi, Hatırlatıcı

Sending outpatient clinic appointment reminder information by short messages

Öz

Objective and Aim: Patients who fail to attend outpatient clinic appointments hinder the efficient use of health resources. Sending outpatient clinic appointment reminder information by the short mail service (SMS) in order to reduce the impact of no-shows is now widespread. Appointment reminder messages were sent by SMS via the Central Physician Appointment System (CPAS) to patients with Pediatric Outpatient Clinic appointments as a first pilot measure in a tertiary hospital in Turkey. The purpose of this retrospective study was to examine data for the period in which reminder information was sent by SMS.

Materials and Methods: Patients making pediatric outpatient clinic appointments via the CPAS between 01.04.2017 and 31.12.2017 and sent appointment reminder information by SMS were included as the study group (SG). Patients making pediatric outpatient clinic appointments via the CPAS between 01.04.2016 and 31.12.2016 but not sent appointment reminder information by SMS were enrolled as the control group (CG). The two groups were then compared

Results: The numbers of patients in the SG and CG were 75,279 and 49,531, respectively. We determined that 27,416 patients in SG and 11,909 in CG made appointments via the CPAS, and that there were 2120 no-shows in SG and 2151 in CG (p<0.01). Sending information via SMS increased the level of patients making appointments and attending them from 81.9% to 92.2%.

Discussion: Sending appointment reminder information by SMS increases outpatient clinic appointment attendance.

Anahtar Kelimeler

Appointment, Short message service, Reminder

Kaynakça

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