Research Article

National Images and Aviation Communication: A Qualitative Study on the Discursive Construction of Türkiye's Country Brand

Number: 1 May 31, 2026
TR EN

National Images and Aviation Communication: A Qualitative Study on the Discursive Construction of Türkiye's Country Brand

Abstract

Aviation brands play a significant role in shaping the country's narrative through their communications. This study examines how four leading brands—İGA Istanbul Airport, TAV Airports, Pegasus Airlines, and Turkish Airlines—contributed to Türkiye's country brand narrative during the 2017–2024 period through exploratory content analysis. This study maps and analyzes how the strategies used by the specified brands are represented and narrated in airline marketing communication materials. It also reveals how themes such as country image, positioning, service quality, infrastructure, and global connectivity are represented in corporate communication materials. The findings reveal that the brands construct complementary narratives. Turkish Airlines emphasizes Turkish hospitality and cultural heritage, while İGA Istanbul Airport highlights Türkiye's role as a global hub. Pegasus Airlines focuses on accessibility and digital innovation, and TAV Airports emphasizes infrastructure modernization. When these narratives come together, they reinforce Türkiye's image as a modern, hospitable, innovative, and well-connected country. The study contributes to the country branding literature by showing how sectoral communication aligns with the country brand narrative and offers recommendations for policymakers and brand managers on designing holistic communication strategies.

Keywords

Ethical Statement

This study complies with research and publication ethics and does not require ethical committee approval and/or legal/special permission.

References

  1. Anaz, N., & Akman, E. (2017). Turkey’s soft power capacity: Geopolitics of aviation and the Turkish Airlines. The Arab World Geographer, 20(4), 303-316. https://doi.org/10.64903/1480-6800.20.4.303
  2. Anholt, S. (2007). Competitive Identity: The New Brand Management for Nations, Cities and Regions. Basingstoke: Palgrave Macmillan.
  3. Çiftçi, M., & Şevkli, M. (2015). A new hub and spoke system proposal: a case study for Turkey’s aviation industry. Journal of Air Transport Management, 47, 190-198. https://doi.org/10.1016/j.jairtraman.2015.06.003 Dinnie, K. (2016). Nation Branding: Concepts, Issues, Practice (2nd ed.). Abingdon: Routledge.
  4. Foroudi, P., Foroudi, M., Palazzo, M., & Nguyen, B. (2021). Fly me to the moon: from corporate branding orientation to retailer preference and business performance. International Journal of Contemporary Hospitality Management, 34(1), 78-112. https://doi.org/10.1108/ijchm-12-2020-1424
  5. Fu, Y. (2023). Airline brand image, passenger perceived value and loyalty towards full-service and low-cost carriers. Tourism Review, 78(6), 1433-1451. https://doi.org/10.1108/tr-07-2022-0369 Haksevenler, B. H. G., Temel, N. U., & Topal, Y. E. (2023). Civil aviation policies and practices in turkey in a global context through sustainable aviation. Global Challenges, 7(12). https://doi.org/10.1002/gch2.202300194 Humza, M., & Hacıoğlu, Ü. (2023). Optimizing passenger experience: A technological preference analysis in Turkish airports. International Journal of Business Ecosystem and Strategy (2687-2293), 5(4), 01-20. https://doi.org/10.36096/ijbes.v5i4.460 İGA Pass. (n.d.). Genel yolcu hizmetleri. https://www.igapass.com/tr/genel-yolcu-hizmetleri-c-04
  6. Kobierecki, M. M. (2021). Aviation diplomacy: a conceptual framework for analyzing the relationship between aviation and international relations. Place Branding and Public Diplomacy, 17(4), 293-303. https://doi.org/10.1057/s41254-020-00172-5
  7. Lee, S., Lee, S., & Park, J. (2024). The effect of service quality and sustainability practices on brand equity: the case of korean air passengers. Sustainability, 16(11), 4606. https://doi.org/10.3390/su16114606 Mushtaq, F., Hamzah, Z., & Ghazali, E. (2024). Fly or fry: understanding the dynamics of brand hate and consumer resilience in the airline and restaurant industries. Journal of Consumer Behaviour, 23(6), 2975-2998. https://doi.org/10.1002/cb.2387 Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40. https://psycnet.apa.org/record/1989-10632-001 Pegasus Airlines. (2016a, February 12). Türkiye’nin en dijital ulaştırma şirketi: Pegasus Hava Yolları. https://www.flypgs.com/basin-bultenleri/turkiyenin-en-dijital-ulastirma-sirketi-pegasus-hava-yollari Pegasus Airlines. (2016b, October 6). Pegasus ve flynas ortak uçuş anlaşması imzaladı. https://www.flypgs.com/basin-bultenleri/pegasus-ve-flynas-ortak-ucus-anlasmasi-imzaladi
  8. Pegasus Airlines. (2017, December 28). Pegasus’un İstanbul Sabiha Gökçen ile operasyonel süreçleri dijitalleşiyor. https://www.flypgs.com/basin-bultenleri/pegasusun-istanbul-sabiha-gokcen-ile-operasyonel-surecleri-dijitallesiyor

Details

Primary Language

English

Subjects

Intercultural Communication, Marketing Communications

Journal Section

Research Article

Publication Date

May 31, 2026

Submission Date

January 18, 2026

Acceptance Date

April 24, 2026

Published in Issue

Year 2026 Number: 1

APA
Bilici, F., & Aydemir, M. F. (2026). National Images and Aviation Communication: A Qualitative Study on the Discursive Construction of Türkiye’s Country Brand. Turkish Journal of Marketing Research, 1, 15-28. https://izlik.org/JA74SB33JF
AMA
1.Bilici F, Aydemir MF. National Images and Aviation Communication: A Qualitative Study on the Discursive Construction of Türkiye’s Country Brand. TUJOMR. 2026;(1):15-28. https://izlik.org/JA74SB33JF
Chicago
Bilici, Fatih, and Muhammed Fatih Aydemir. 2026. “National Images and Aviation Communication: A Qualitative Study on the Discursive Construction of Türkiye’s Country Brand”. Turkish Journal of Marketing Research, no. 1: 15-28. https://izlik.org/JA74SB33JF.
EndNote
Bilici F, Aydemir MF (May 1, 2026) National Images and Aviation Communication: A Qualitative Study on the Discursive Construction of Türkiye’s Country Brand. Turkish Journal of Marketing Research 1 15–28.
IEEE
[1]F. Bilici and M. F. Aydemir, “National Images and Aviation Communication: A Qualitative Study on the Discursive Construction of Türkiye’s Country Brand”, TUJOMR, no. 1, pp. 15–28, May 2026, [Online]. Available: https://izlik.org/JA74SB33JF
ISNAD
Bilici, Fatih - Aydemir, Muhammed Fatih. “National Images and Aviation Communication: A Qualitative Study on the Discursive Construction of Türkiye’s Country Brand”. Turkish Journal of Marketing Research. 1 (May 1, 2026): 15-28. https://izlik.org/JA74SB33JF.
JAMA
1.Bilici F, Aydemir MF. National Images and Aviation Communication: A Qualitative Study on the Discursive Construction of Türkiye’s Country Brand. TUJOMR. 2026;:15–28.
MLA
Bilici, Fatih, and Muhammed Fatih Aydemir. “National Images and Aviation Communication: A Qualitative Study on the Discursive Construction of Türkiye’s Country Brand”. Turkish Journal of Marketing Research, no. 1, May 2026, pp. 15-28, https://izlik.org/JA74SB33JF.
Vancouver
1.Fatih Bilici, Muhammed Fatih Aydemir. National Images and Aviation Communication: A Qualitative Study on the Discursive Construction of Türkiye’s Country Brand. TUJOMR [Internet]. 2026 May 1;(1):15-28. Available from: https://izlik.org/JA74SB33JF