Year 2014, Volume 0 , Issue 3, Pages 65 - 81 2015-11-24

SAĞLIK HİZMETLERİNDE KALİTE KARMAŞASI: “SAĞLIK HİZMETLERİ ÇOK BOYUTLU KALİTE MODELİ”

İbrahim Kayral [1]


Sağlık hizmetlerinde kaliteli hizmet sunumunun ya da hizmetlerin kaliteli olmasına dair duyulan beklentilerin gerçekte “ne” olduğu ve “nasıl” değerlendirilmesi gerektiği, üzerinde tartışmaların devam ettiği konular arasında yer almaktadır. Sağlık hizmetlerinde kalite literatürü incelendiğinde algılanan kalite, teknik kalite, müşteri kalitesi, organizasyon kalitesi, klinik kalite, hizmet kalitesi vb. birçok kalite kavramının ele alındığı görülmekte, ancak pratik hayatta bu kavramların kullanımı ve birbirleriyle ilişkileri farklı farklı algılanabilmektedir (Donabedian 1980; Ovretveit, 1998; Carman 2000; Rose, Uli, Abdul ve Looi Ng: 2004). Ele alınan çerçevede, çalışmada sağlık hizmetlerinde kalitenin tanımı yapılmaya ve sağlık hizmetleri kalitesinin ne şekilde değerlendirilebileceği, ortaya konulan bir model ile tartışılmaya çalışılmıştır.

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Primary Language en
Journal Section Articles
Authors

Author: İbrahim Kayral

Dates

Publication Date : November 24, 2015

Bibtex @ { verimlilik233989, journal = {Verimlilik Dergisi}, issn = {1013-1388}, address = {}, publisher = {Ministry of Science, Industry and Technology}, year = {2015}, volume = {0}, pages = {65 - 81}, doi = {}, title = {SAĞLIK HİZMETLERİNDE KALİTE KARMAŞASI: “SAĞLIK HİZMETLERİ ÇOK BOYUTLU KALİTE MODELİ”}, key = {cite}, author = {Kayral, İbrahim} }
APA Kayral, İ . (2015). SAĞLIK HİZMETLERİNDE KALİTE KARMAŞASI: “SAĞLIK HİZMETLERİ ÇOK BOYUTLU KALİTE MODELİ”. Verimlilik Dergisi , 0 (3) , 65-81 . Retrieved from https://dergipark.org.tr/en/pub/verimlilik/issue/21770/233989
MLA Kayral, İ . "SAĞLIK HİZMETLERİNDE KALİTE KARMAŞASI: “SAĞLIK HİZMETLERİ ÇOK BOYUTLU KALİTE MODELİ”". Verimlilik Dergisi 0 (2015 ): 65-81 <https://dergipark.org.tr/en/pub/verimlilik/issue/21770/233989>
Chicago Kayral, İ . "SAĞLIK HİZMETLERİNDE KALİTE KARMAŞASI: “SAĞLIK HİZMETLERİ ÇOK BOYUTLU KALİTE MODELİ”". Verimlilik Dergisi 0 (2015 ): 65-81
RIS TY - JOUR T1 - SAĞLIK HİZMETLERİNDE KALİTE KARMAŞASI: “SAĞLIK HİZMETLERİ ÇOK BOYUTLU KALİTE MODELİ” AU - İbrahim Kayral Y1 - 2015 PY - 2015 N1 - DO - T2 - Verimlilik Dergisi JF - Journal JO - JOR SP - 65 EP - 81 VL - 0 IS - 3 SN - 1013-1388- M3 - UR - Y2 - 2020 ER -
EndNote %0 Verimlilik Dergisi SAĞLIK HİZMETLERİNDE KALİTE KARMAŞASI: “SAĞLIK HİZMETLERİ ÇOK BOYUTLU KALİTE MODELİ” %A İbrahim Kayral %T SAĞLIK HİZMETLERİNDE KALİTE KARMAŞASI: “SAĞLIK HİZMETLERİ ÇOK BOYUTLU KALİTE MODELİ” %D 2015 %J Verimlilik Dergisi %P 1013-1388- %V 0 %N 3 %R %U
ISNAD Kayral, İbrahim . "SAĞLIK HİZMETLERİNDE KALİTE KARMAŞASI: “SAĞLIK HİZMETLERİ ÇOK BOYUTLU KALİTE MODELİ”". Verimlilik Dergisi 0 / 3 (November 2015): 65-81 .
AMA Kayral İ . SAĞLIK HİZMETLERİNDE KALİTE KARMAŞASI: “SAĞLIK HİZMETLERİ ÇOK BOYUTLU KALİTE MODELİ”. Verimlilik Dergisi. 2015; 0(3): 65-81.
Vancouver Kayral İ . SAĞLIK HİZMETLERİNDE KALİTE KARMAŞASI: “SAĞLIK HİZMETLERİ ÇOK BOYUTLU KALİTE MODELİ”. Verimlilik Dergisi. 2015; 0(3): 81-65.