The Mediator Role of Efangelism on The Relationship Between Ethnocentrism, Watching Intention and Behavioral Loyalty of Sport Fans
Yıl 2022,
Cilt: 5 Sayı: 1, 10 - 19, 01.07.2022
Ümit Can Büyükakgül
,
Şeniz Parlakkılıç Büyükakgül
,
Metin Argan
Öz
Bu araştırmanın amacı spor taraftarlarının etnosentrik eğilimlerinin izleme niyeti ve davranışsal sadakat seviyeleri üzerine etkisinde efangelizm kavramının aracı rolünü değerlendirmektir. Toplamda 261 katılımcı ile gerçekleştirilen bu araştırmada katılımcıların etnosentrik eğilim düzeylerinin cinsiyet, medeni durum ve eğitim durumu açısından anlamlı farklılıklar gösterdiği belirlenmiştir. Katılımcıların etnosentrik eğilimlerinin ayrı ayrı hem izleme niyeti hem de davranışsal sadakat değişkenleri üzerine olan etkisi olduğu belirlendikten sonra efangelizm algılarının aracı rolü yapısal eşitlik modellemesi ile test edilmiştir. Sonuç olarak, spor taraftarlarının efangelizm algılarının izleme niyetleri ve davranışsal sadakatleri üzerinde kısmı aracı etkisi olduğu belirlenmiştir.
Kaynakça
- Anderson, E. W., & Fornell, C. (1994). A customer satisfaction research prospectus. In R. T. Rust & R. L. Oliver (Eds.), Service quality: New directions in theory and practice (pp. 241-268). Thousand Oaks, CA: Sage.
- Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing, 58, 53–66.
- Bodet, G., & Bernache-Assollant, I. (2011). Consumer loyalty in sport spectator services: The relationships with consumer satisfaction and team identification. Psychology and Marketing, 28, 781–802.
- Gau, L. S., James, J. D., & Kim, J. C. (2009). Effects of team identification on motives, behavior outcomes, and perceived service quality. Asian Journal of Management and Humanity Sciences, 4(2-3), 76-90.
- Gong, B., Pifer, N. D., Wang, J. J., Kim, M., Kim, M., Qian, T. Y., & Zhang, J. J. (2015). Fans' attention to, involvement in, and satisfaction with professional soccer in China. Social Behavior and Personality: an international journal, 43(10), 1667-1682.
- Kunkel, T., Doyle, J. P., & Berlin, A. (2016). Consumers’ Perceived Value of Sport Team Games-A Multi-Dimensional Approach. Journal of Sport Management, 1-41.
- Lee, S., Shin, H., Park, J., & Kwon, O. (2010). “A Brand Loyalty Model Utilizing Team Identification and Customer Satisfaction in the Licensed Sports Product Industry”, International Council for Health, Physical Education, Recreation, Sport, and Dance Journal of Research, 5, 60-67.
- Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17, 460–469.
- Oliver, R. L. (1997). Satisfaction: A behavioral perspective on the consumer (2nd ed.). New York: McGraw-Hill.
- Palmatier, R. W., Dant, R. P., Grewal, D., & Evans, K. R. (2006). Factors influencing the effectiveness of relationship marketing: A meta-analysis. Journal of Marketing, 70, 136–153.
- Sung, J., Koo, G. Y., Dittmore, S. W., & Eddy, T. (2016). Factors that drive team identification in intercollegiate athletics: a perspective on product involvement. Journal of Physical Education and Sport, 16(3), 752.
- Sung, J., Koo, G. Y., Kim, S., & Dittmore, S. W. (2015). Enhancement of non-academic environment by intercollegiate athletics and its intangible benefit in higher education. Journal of Physical Education and Sport, 15(1), 47-52.
- Theodorakis, N. D., Koustelios, A., Robinson, L., & Barlas, A. (2009). Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional sports. Managing Service Quality: An International Journal, 19(4), 456-473.
- Trail, G. T., Anderson, D. F., & Fink, J. S. (2000). A theoretical model of sport spectator consumption behavior. International Journal of Sport Management, 1(3), 154-180.
- Wann, D. L., & Branscombe, N. R. (1990). Die-hard and fair-weather fans: Effects of identification on BIRGing and CORFing tendencies. Journal of Sport & Social Issues, 14, 103–117.
- Wann, D. L., & Pierce, S. (2005). The relationship between sport team identification and social well-being: Additional evidence supporting the Team Identification-Social Psychological Health Model. North American Journal of Psychology, 7(1), 117-124.
Yıl 2022,
Cilt: 5 Sayı: 1, 10 - 19, 01.07.2022
Ümit Can Büyükakgül
,
Şeniz Parlakkılıç Büyükakgül
,
Metin Argan
Kaynakça
- Anderson, E. W., & Fornell, C. (1994). A customer satisfaction research prospectus. In R. T. Rust & R. L. Oliver (Eds.), Service quality: New directions in theory and practice (pp. 241-268). Thousand Oaks, CA: Sage.
- Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing, 58, 53–66.
- Bodet, G., & Bernache-Assollant, I. (2011). Consumer loyalty in sport spectator services: The relationships with consumer satisfaction and team identification. Psychology and Marketing, 28, 781–802.
- Gau, L. S., James, J. D., & Kim, J. C. (2009). Effects of team identification on motives, behavior outcomes, and perceived service quality. Asian Journal of Management and Humanity Sciences, 4(2-3), 76-90.
- Gong, B., Pifer, N. D., Wang, J. J., Kim, M., Kim, M., Qian, T. Y., & Zhang, J. J. (2015). Fans' attention to, involvement in, and satisfaction with professional soccer in China. Social Behavior and Personality: an international journal, 43(10), 1667-1682.
- Kunkel, T., Doyle, J. P., & Berlin, A. (2016). Consumers’ Perceived Value of Sport Team Games-A Multi-Dimensional Approach. Journal of Sport Management, 1-41.
- Lee, S., Shin, H., Park, J., & Kwon, O. (2010). “A Brand Loyalty Model Utilizing Team Identification and Customer Satisfaction in the Licensed Sports Product Industry”, International Council for Health, Physical Education, Recreation, Sport, and Dance Journal of Research, 5, 60-67.
- Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17, 460–469.
- Oliver, R. L. (1997). Satisfaction: A behavioral perspective on the consumer (2nd ed.). New York: McGraw-Hill.
- Palmatier, R. W., Dant, R. P., Grewal, D., & Evans, K. R. (2006). Factors influencing the effectiveness of relationship marketing: A meta-analysis. Journal of Marketing, 70, 136–153.
- Sung, J., Koo, G. Y., Dittmore, S. W., & Eddy, T. (2016). Factors that drive team identification in intercollegiate athletics: a perspective on product involvement. Journal of Physical Education and Sport, 16(3), 752.
- Sung, J., Koo, G. Y., Kim, S., & Dittmore, S. W. (2015). Enhancement of non-academic environment by intercollegiate athletics and its intangible benefit in higher education. Journal of Physical Education and Sport, 15(1), 47-52.
- Theodorakis, N. D., Koustelios, A., Robinson, L., & Barlas, A. (2009). Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional sports. Managing Service Quality: An International Journal, 19(4), 456-473.
- Trail, G. T., Anderson, D. F., & Fink, J. S. (2000). A theoretical model of sport spectator consumption behavior. International Journal of Sport Management, 1(3), 154-180.
- Wann, D. L., & Branscombe, N. R. (1990). Die-hard and fair-weather fans: Effects of identification on BIRGing and CORFing tendencies. Journal of Sport & Social Issues, 14, 103–117.
- Wann, D. L., & Pierce, S. (2005). The relationship between sport team identification and social well-being: Additional evidence supporting the Team Identification-Social Psychological Health Model. North American Journal of Psychology, 7(1), 117-124.