ACCESS TO JUSTICE FOR CONSUMERS IN TURKEY: THE NEED FOR ENHANCING CONSUMER DISPUTE RESOLUTION THROUGH ONLINE DISPUTE RESOLUTION

Serkan Kaya

doi:10.34246/ahbvuhfd.1066655

TR EN

TÜRKİYE’DE TÜKETİCİLER İÇİN ADALETE ERİŞİM: ONLİNE UYUŞMAZLIK ÇÖZÜMÜ YOLUYLA TÜKETİCİ UYUŞMAZLIKLARININ ÇÖZÜMÜNÜ GELİŞTİRME İHTİYACI

Öz

Son yıllarda, tüketici harcamaları Gayri Safi Yurtiçi Hasıla (GSYH) içindeki en yüksek paya sahip olmaya başladı. Sürekli artan tüketici harcamaları, tüketici anlaşmazlıklarının ortaya çıkma olasılığını da artırmıştır. Türkiye'de dijitalleşmiş toplumumuzun gereksinimlerini karşılamak için Türk tüketici hukukunu Avrupa Birliği (AB) mevzuatı ile uyumlu hale getirmek için sürekli bir girişimde bulunulmuştur, ancak yine de gelişmiş tüketici haklarının korunmasına daha fazla ihtiyaç vardır. Bu makale, Türk Tüketici Hukuk Sistemi'nin güçlü ve zayıf yönlerini tartışmakta ve tüketicinin adalete erişiminin uygulanmasına yönelik hukuki yaklaşımı sorgulamaktadır. Bu makale, tüketici uyuşmazlıklarının çözümünü değerlendirmekte ve Türkiye tarafından öğrenilecek dersleri bulmak için AB tüketici çevrimiçi uyuşmazlık çözümü (ODR) rejimini analiz etmektedir. Çevrimiçi uyuşmazlık çözümünün ve bunun tüketici uyuşmazlıklarındaki uygulamasının ele alındığı bu çalışma, Türkiye'deki tüketici uyuşmazlıklarının çözümü için yeni bir yasal çerçeve tasarlamaya ve verimli bir ODR platformu oluşturmaya yönelik tavsiyelerde bulunmayı amaçlamaktadır.

Anahtar Kelimeler

Adalete Erişim , Alternatif Uyuşmazlık Çözümü , Tüketici Uyuşmazlıkları , Tüketici Hakları , Çevrimiçi Uyuşmazlık Çözümü

ACCESS TO JUSTICE FOR CONSUMERS IN TURKEY: THE NEED FOR ENHANCING CONSUMER DISPUTE RESOLUTION THROUGH ONLINE DISPUTE RESOLUTION

Abstract

In recent years, consumer spending has dominated the Gross Domestic Product (GDP). The continuously increasing consumer spending boosts the possibility of consumer disputes. In Turkey, there is still a need for enhanced consumer redress, although there is a continuing attempt to bring Turkish consumer law into line with the European Union (EU) legislation to meet the needs of our digitised society. This paper explores the powers and deficiencies of the Turkish Consumer Redress System and examines the judicial process to the implementation of consumer access to justice. This article evaluates the resolution of consumer disputes and analyses the EU ODR regime and best practices seeking for models to be followed by Turkey. The research of ODR and its applicability in consumer disputes proposes assembling instructions for outlining a new legal framework and establishing an effective ODR platform for resolving consumer disputes in Turkey.

Keywords

Access to Justice , Alternative Dispute Resolution , Consumer Disputes , Consumer Rights , Online Dispute Resolution

Kaynakça

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Ayrıntılar

Birincil Dil

İngilizce

Konular

Hukuk

Bölüm

Araştırma Makalesi

Yazarlar

Serkan Kaya
0000-0003-2507-3372
Türkiye

Yayımlanma Tarihi

31 Ocak 2022

Gönderilme Tarihi

4 Eylül 2021

Kabul Tarihi

22 Kasım 2021

Yayımlandığı Sayı

Yıl 2022 Cilt: 26 Sayı: 1

DOI

https://doi.org/10.34246/ahbvuhfd.1066655

IZ

https://izlik.org/JA67FR67DS

APA

Kaya, S. (2022). ACCESS TO JUSTICE FOR CONSUMERS IN TURKEY: THE NEED FOR ENHANCING CONSUMER DISPUTE RESOLUTION THROUGH ONLINE DISPUTE RESOLUTION. Ankara Hacı Bayram Veli Üniversitesi Hukuk Fakültesi Dergisi, 26(1), 225-260. https://doi.org/10.34246/ahbvuhfd.1066655

AMA

1.Kaya S. ACCESS TO JUSTICE FOR CONSUMERS IN TURKEY: THE NEED FOR ENHANCING CONSUMER DISPUTE RESOLUTION THROUGH ONLINE DISPUTE RESOLUTION. HBV-HFD. 2022;26(1):225-260. doi:10.34246/ahbvuhfd.1066655

Chicago

Kaya, Serkan. 2022. “ACCESS TO JUSTICE FOR CONSUMERS IN TURKEY: THE NEED FOR ENHANCING CONSUMER DISPUTE RESOLUTION THROUGH ONLINE DISPUTE RESOLUTION”. Ankara Hacı Bayram Veli Üniversitesi Hukuk Fakültesi Dergisi 26 (1): 225-60. https://doi.org/10.34246/ahbvuhfd.1066655.

EndNote

Kaya S (01 Ocak 2022) ACCESS TO JUSTICE FOR CONSUMERS IN TURKEY: THE NEED FOR ENHANCING CONSUMER DISPUTE RESOLUTION THROUGH ONLINE DISPUTE RESOLUTION. Ankara Hacı Bayram Veli Üniversitesi Hukuk Fakültesi Dergisi 26 1 225–260.

IEEE

[1]S. Kaya, “ACCESS TO JUSTICE FOR CONSUMERS IN TURKEY: THE NEED FOR ENHANCING CONSUMER DISPUTE RESOLUTION THROUGH ONLINE DISPUTE RESOLUTION”, HBV-HFD, c. 26, sy 1, ss. 225–260, Oca. 2022, doi: 10.34246/ahbvuhfd.1066655.

ISNAD

Kaya, Serkan. “ACCESS TO JUSTICE FOR CONSUMERS IN TURKEY: THE NEED FOR ENHANCING CONSUMER DISPUTE RESOLUTION THROUGH ONLINE DISPUTE RESOLUTION”. Ankara Hacı Bayram Veli Üniversitesi Hukuk Fakültesi Dergisi 26/1 (01 Ocak 2022): 225-260. https://doi.org/10.34246/ahbvuhfd.1066655.

JAMA

1.Kaya S. ACCESS TO JUSTICE FOR CONSUMERS IN TURKEY: THE NEED FOR ENHANCING CONSUMER DISPUTE RESOLUTION THROUGH ONLINE DISPUTE RESOLUTION. HBV-HFD. 2022;26:225–260.

MLA

Kaya, Serkan. “ACCESS TO JUSTICE FOR CONSUMERS IN TURKEY: THE NEED FOR ENHANCING CONSUMER DISPUTE RESOLUTION THROUGH ONLINE DISPUTE RESOLUTION”. Ankara Hacı Bayram Veli Üniversitesi Hukuk Fakültesi Dergisi, c. 26, sy 1, Ocak 2022, ss. 225-60, doi:10.34246/ahbvuhfd.1066655.

Vancouver

1.Serkan Kaya. ACCESS TO JUSTICE FOR CONSUMERS IN TURKEY: THE NEED FOR ENHANCING CONSUMER DISPUTE RESOLUTION THROUGH ONLINE DISPUTE RESOLUTION. HBV-HFD. 01 Ocak 2022;26(1):225-60. doi:10.34246/ahbvuhfd.1066655

ACCESS TO JUSTICE FOR CONSUMERS IN TURKEY: THE NEED FOR ENHANCING CONSUMER DISPUTE RESOLUTION THROUGH ONLINE DISPUTE RESOLUTION

TÜRKİYE’DE TÜKETİCİLER İÇİN ADALETE ERİŞİM: ONLİNE UYUŞMAZLIK ÇÖZÜMÜ YOLUYLA TÜKETİCİ UYUŞMAZLIKLARININ ÇÖZÜMÜNÜ GELİŞTİRME İHTİYACI

Öz

Anahtar Kelimeler

ACCESS TO JUSTICE FOR CONSUMERS IN TURKEY: THE NEED FOR ENHANCING CONSUMER DISPUTE RESOLUTION THROUGH ONLINE DISPUTE RESOLUTION

Abstract

Keywords

Kaynakça

Ayrıntılar

Birincil Dil

Konular

Bölüm

Yazarlar

Yayımlanma Tarihi

Gönderilme Tarihi

Kabul Tarihi

Yayımlandığı Sayı

DOI

IZ

Kaynak Göster

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