Quality 4.0: A Systematic Literature Review on Bridging Industry 4.0 Technologies with Modern Quality Management Using the SPAR-4-SLR and TCCM Frameworks

Öz

This study examines the integration of Industry 4.0 technologies into quality management, defining Quality 4.0 as a key advancement in manufacturing. By combining traditional methods with Internet of Things, artificial intelligence, big data, and automation, Quality 4.0 enables proactive decision-making, efficiency, and sustainability. Beyond technology, it emphasizes people, processes, and innovation. The shift from traditional quality management to Quality 4.0 provides a transition from reactive defect control to data-driven quality assurance, optimizing processes and enhancing customer satisfaction. This study offers a thorough systematic review of the literature on Quality 4.0, using the theory, context, characteristics, and methodology (TCCM) framework. This study adhered to the SPAR-4-SLR protocol and analyzed 35 articles, retrieved from the Web of Science, that specifically address Quality 4.0. Our study examines the related literature under themes such as competence, governance, stakeholders, digitalization, and external factors.

Anahtar Kelimeler

• Quality 4.0
• Industry 4.0
• Systematic review
• Digitalization
• Technology

Kalite 4.0: SPAR-4-SLR ve TCCM Çerçevelerini Kullanarak Endüstri 4.0 Teknolojilerini Modern Kalite Yönetimi ile Entegre Etmeye İlişkin Sistematik Literatür İncelemesi

Öz

Bu çalışma, Endüstri 4.0 teknolojilerinin kalite yönetimine entegrasyonunu incelemekte ve Kalite 4.0’ı üretimde önemli bir ilerleme olarak tanımlamaktadır. Geleneksel yöntemleri nesnelerin interneti, yapay zeka, büyük veri ve otomasyonla birleştiren Kalite 4.0, proaktif karar alma, verimlilik ve sürdürülebilirliği mümkün kılmaktadır. Teknolojinin ötesinde, insanları, süreçleri ve inovasyonu vurgulamaktadır. Geleneksel kalite yönetiminden Kalite 4.0'a geçiş, reaktif hata kontrolünden veri odaklı kalite güvencesine geçişi, süreçleri optimize etmeyi ve müşteri memnuniyetini artırmayı sağlamaktadır. Bu çalışma, teori, bağlam, özellikler ve metodoloji (TCCM) çerçevesini kullanarak Kalite 4.0 hakkındaki literatürün kapsamlı bir sistematik incelemesini sunmaktadır. Bu çalışmada SPAR-4-SLR protokolüne bağlı kalınmakta ve Web of Science'dan alınan ve özellikle Kalite 4.0'ı ele alan toplam 35 makale analiz edilmektedir. Bu çalışma, ilgili literatürü yetkinlik, yönetişim, paydaşlar, dijitalleşme ve dışsal faktörler gibi temalar altında incelemektedir.

Anahtar Kelimeler

• Kalite 4.0
• Endüstri 4.0
• Sistematik Literatür Taraması
• Dijitalleşme
• Teknoloji

Kaynakça

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