The Impact of Organizational Commitment on Job Satisfaction and Work Performance: A Case of a Military Hospital Handed over to The Ministry of Healthcare

Yıl 2021, Cilt: 23 Sayı: 1, 109 - 136, 18.04.2021

Nazan Torun

Öz

This study aimed at identifying organizational commitment and its impact on job satisfaction and performance of employees and newly appointed managers because of the handover of a Military Hospital (MHs) to the Ministry of Healthcare Hospitals (MHHs), and the challenges faced during the change pro-cess.The study was designed using a mixed-method approach.The data were col-lected through three scale and semi-structured interviews.The study showed that job satisfaction is positively correlated with organizational commitment, but negatively correlated with performance.Both the organizational commitment and work performance average scores of employees who had been working in the military hospital were higher than those of employees having worked in the MHHs. It was found that during the process of change, there were hardships stemming from employees and system differences.It was determined that organi-zational commitment has an impact on organizational change and the attitudes of managers were critical to effectively manage the process of change.

Anahtar Kelimeler

Organizational Commitment, Job Satisfaction, Work Performance, Organizational Culture, Organizational Change

Örgüt Değişiminin Örgütsel Bağlılık, İş Tatmini ve Performans Üzerine Etkisi ile Değişim Yönetiminde Yaşanan Zorluklar

Öz

Bu çalışma örgüt kültürü olarak değişmek durumunda kalan hastanelerde çalışan personel ile daha önce yeni örgüt kütürüne sahip hastanelerde çalışan personelin örgütsel bağlılık, iş tatmini ve performansları arasındaki farklılıkları ve nedenlerini incelemek amacıyla yapılmıştır. Ayrıca çalışmada örgüt kültürü olarak değişen hastanelerde görev yapan yöneticilerin bu süreçte yaşamış oldukları zorlukları belirleyerek bunların değişime olan etkisini değerlendirmek amaçlanmıştır. Çalışma, karma yöntem yaklaşımı kullanılarak tasarlanmıştır. Veriler üç tane ölçek ve yarı yapılandırılmış görüşme yoluyla toplanmıştır. Çalışma, iş tatmini ile örgütsel bağlılık arasında pozitif bir ilişki olduğunu, ancak performansla olumsuz yönde ilişkili olduğunu göstermiştir. Askeri hastanede çalışanların ortalama performans puanları Sağlık Bakanlığı çalışanların puanlarından daha yüksek olduğu bulunumuştur. Değişim sürecinde, çalışanlardan ve sistem farklılıklarından kaynaklanan zorluklar olduğu tespit edilmiştir. Örgütsel bağlılığın örgütsel değişim üzerinde etkili olduğu ve yöneticilerin tutumlarının değişim sürecini etkin bir şekilde yönetmek için kritik olduğu tespit edilmiştir.

Anahtar Kelimeler

Örgütsel Bağlılık, İş Tatmini, İş Performansı, Örgüt Kültürü, Örgütsel Değişim

Kaynakça

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