Sectoral differences in tightness/looseness dimension of the organizational culture: Manufacturing and service sector example

Öz

Tightness and looseness stand out as a relatively closer concept in social psychology. The dimension cultural tightness/looseness separates communities in terms of the strength of norms and the sanctions imposed on those who do not conform (Gelfand et al., 2011). A norms-based approach focuses on how individuals' shared expectations in their social environment shape their creative behavior and performance (Chua, 2014). In this study, cultural values of Tightness and looseness were used to examine organizational culture. How firmness / flexibility differs in manufacturing and service companies is examined. The results show that the discipline, it has been found that is the rules, is more prominent in the service sector, where direct communication with the customer (Singh, 1988), that these businesses have tighter cultures (Mattila ve Patterson, 2004a, 2004b ), that the tightness is lower in manufacturing enterprises.

Anahtar Kelimeler

• Culture
• Organizational Culture
• Organizational Tightness- Looseness

Örgüt kültürünün sıkılık/esneklik boyutunda sektörel farklılıklar: İmalat ve hizmet sektörü örneği

Öz

Sıkılık ve esneklik sosyal psikolojide göreli olarak daha yakın ele alınmış bir kavram olarak öne çıkmaktadır. Kültürel sıkılık/esneklik boyutu toplulukları normların gücü ve normlara uymayanlara uygulanan yaptırımlar yönünden ayırmaktadır (Gelfand vd., 2011). Normlara dayalı bir yaklaşım, bireylerin sosyal çevrelerindeki paylaşılan beklentilerin yaratıcı davranışlarını ve performanslarını nasıl şekillendirdiğine odaklanır (Chua, 2014). Bu araştırmada sıkılık ve esneklik kültürel değerleri örgüt kültürünü irdelemek için kullanılmış ve Borsa İstanbul’a kote imalat ile hizmet şirketlerinde sıkılık/esnekliğin nasıl farklılaştığı incelenmiştir. Sonuçlar, müşteri ile doğrudan iletişim halinde olunan hizmet sektöründe disiplinin yani kuralların daha öne çıktığı (Singh, 1988), bu işletmelerin daha sıkı kültürlere sahip olduğu (Mattila ve Patterson, 2004a, 2004b ), imalat işletmelerinde ise sıkılığın daha düşük olduğu yönünde bulgulanmıştır

Anahtar Kelimeler

• Kültür
• Örgütsel Kültür
• Örgütsel Sıkılık- Esneklik.

Kaynakça

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