The Effects of Technostress on Employee Performance: The Mediating Role of Burnout

Yıl 2018, Cilt: 20 Sayı: 2, 85 - 101, 15.09.2018

Serdar Yener

https://doi.org/10.32709/akusosbil.403114

Cited By: 15

Öz

Bu araştırmada bilgisayarı çok sık kullanan ofis
çalışanlarının tükenmişlik algılarının teknostres ve bağlamsal performans
arasındaki ilişkide aracı rolü incelenmiştir. Teknostres işle ilgili teknoloji
kaynaklı olumsuz etkenlere bireyin vermiş olduğu tepki olarak tanımlanmaktadır.
Tükenmişlik, işle ilgili yaşanan stresin kronik hale gelmesiyle çalışanların
yaşamış oldukları duygusal tükenmişlik, duyarsızlaşma ve iş becerilerindeki
düşüş davranışlarıyla tanımlanmaktadır. Kaynakların korunması kuramı çerçevesinde
çalışanların yaşayacağı teknostresin tükenmişliğe yol açarak bireylerin
performanslarını düşüreceği öngörülmektedir. Sinop il ve ilçelerindeki sık
bilgisayar kullanan ofis çalışanlarına uygulanan anket sonuçları SPSS 21’ e
entegre olarak kullanılabilen Process 3.0 adlı makro ile analiz edilmiştir.
Araştırma sonuçlarına göre tükenmişlik algısının teknostres ve performans
arasında aracı rolü gözlenmiştir. 

Anahtar Kelimeler

Technostress, Burnout, Contextual Performance

Teknostresin İş Performansı Üzerindeki Etkisi; Tükenmişliğin Aracı Rolü

Öz

Burnout perceptions of office employees who work with computer intensively,  on the relation between  technostress and contextual performance is questioned in this research. Technostress is defined as reactions of employees to the negative effects of technology related factors.  Burnout is defined as emotional exhaustion, depersonalization, decreased personal accomplisments with prolonged stress. Within the frames of conservation of resources theory (COR Theory) technostress is thought to lead burnout and burnout is thought to decrease contextual performance of employees. Results of surveys conducted on office employees in Sinop and its districts  are analyzed with Process 3.0 which can be used as integrated to SPSS 21. According to the test results mediation effect of burnout on the relation between technostress and performance is observed.

Anahtar Kelimeler

Teknostres, Tükenmişlik, Bağlamsal Performans

Kaynakça

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