SPIRITUAL LEADERSHIP AND SERVICE INNOVATION PERFORMANCE: MEDIATING ROLE OF KNOWLEDGE SHARING

Yıl 2022, , 181 - 196, 31.03.2022

Özgür Çark

https://doi.org/10.11616/asbi.1016011

Öz

In previous studies, it is stated that spiritual leadership, which is a leadership approach that strengthens and directs group members with intrinsic motivation based on values and beliefs, positively affects service innovation performance, which expresses the level of success and competitive advantage of service innovation activities in organizations, and knowledge sharing of members in the organization. In this study, it is aimed to examine the mediating role of knowledge sharing in the effect of spiritual leadership on service innovation performance. For this purpose, data were collected from the employees in a manufacturing company by means of a complete count method and a questionnaire. The data were analyzed with the “Partial Least Squares Structural Equation Model (PLS-SEM)”. As a result of the study, it was observed that spiritual leadership had a positive effect on service innovation performance and knowledge sharing, but the mediating role of knowledge sharing in this effect was found to be insignificant.

Anahtar Kelimeler

Spiritual Leadership, Service Innovation Performance, Knowledge Sharing, Partial Least Squares Structural Equation Model

Ruhsal Liderlik ve Hizmet İnovasyon Performansı: Bilgi Paylaşımının Aracılık Rolü

Öz

Özellikle hizmet sektöründe yürütülen çalışmalar, değer temelli bir yaklaşım olan ruhsal liderliğin örgüt üyeleri arasındaki bilgi paylaşımı ve hizmet yenilik faaliyetlerinin başarı düzeyini gösteren hizmet inovasyon performansı üzerinde olumlu etkisini ortaya koymaktadır. Bu çalışmada ise alan yazında hizmet sektörü açısından tespit edilen bu sonuçların imalat sektörü açısından da geçerli olup olmadığının incelenmesi amaçlanmıştır. Bu amaçla “Ruhsal Liderlik”, “Hizmet İnovasyon Performansı” ve “Bilgi Paylaşımı” ölçeklerinden oluşan soru formu yardımıyla hizmet inovasyon performansı üzerinde ruhsal liderliğin etkisi ve bu etki üzerinde bilgi paylaşımının aracılık rolünü test etmek amacıyla bir imalat işletmesi çalışanlarından tam sayım yöntemi ile veri toplanmış, veriler “Kısmi En Küçük Kareler Yapısal Eşitlik Modeli (KEKK-YEM)” ile analiz edilmiştir. Sonuç olarak, ruhsal liderliğin, hizmet inovasyon performansı üzerinde olumlu etkiye sahip olduğu, fakat bu etkide bilgi paylaşımının aracılık rolü üstlenmediği tespit edilmiştir.

Anahtar Kelimeler

Ruhsal Liderlik, Hizmet İnovasyon Performansı, Bilgi Paylaşımı, Kısmi En Küçük Kareler Yapısal Eşitlik Modeli

Kaynakça

• Afsar, B., Badir, Y. ve Kiani, U. S. (2016). Linking spiritual leadership and employee pro-environmental behavior: The influence of workplace spirituality, intrinsic motivation, and environmental passion. Journal of Environmental Psychology, 45, 79-88. doi:10.1016/j.jenvp.2015.11.011
• Afthanorhan, W. M. A. B. W. (2013). A Comparison Of Partial Least Square Structural Equation Modeling (PLS-SEM) and Covariance Based Structural Equation Modeling (CB-SEM) for Confirmatory Factor Analysis. International Journal of Engineering Science and Innovative Technology, 2(5), 198-205.
• Akram, T., Lei, S., Haider, M. J. ve Hussain, S. T. (2020). The impact of organizational justice on employee innovative work behavior: Mediating role of knowledge sharing. Journal of Innovation & Knowledge, 5(2), 117-129. doi:10.1016/j.jik.2019.10.001
• Ayazlar, G. (2012). Otel İşletmelerinde Örgütsel Öğrenme ve Bilgi Paylaşımının Hizmet İnovasyon Performansına Etkisi: Kuşadası 5 Yıldızlı Otel İşletmelerinde Bir Araştırma. (Yayımlanmamış doktora tezi). Adnan Menderes Üniversitesi, Aydın.
• Baykal, E. ve Zehir, C. (2018). Mediating effect of psychological capital on the relationship between spiritual leadership and performance. E+M Ekonomie a Management, 21(3), 124-140. doi:10.15240/tul/001/2018-3-008
• Bulut, E. (2015). Liderlik, Motivasyon ve Ödüllendirme İlişkilerinin İncelenmesinde Kısmi En Küçük Kareler Yol Analizinin Kullanılması. Cankiri Karatekin Universitesi Iktisadi ve Idari Bilimler Fakultesi Dergisi, 5(2015-2), 1-1. doi:10.18074/cnuiibf.238
• Chen, B. T. (2017). Service Innovation Performance in the Hospitality Industry: The Role of Organizational Training, Personal-Job Fit and Work Schedule Flexibility. Journal of Hospitality Marketing & Management, 26(5), 474-488. doi:10.1080/19368623.2017.1264344
• Chen, C.-Y. ve Yang, C.-F. (2012). The Impact of Spiritual Leadership on Organizational Citizenship Behavior: A Multi-Sample Analysis. Journal of Business Ethics, 105(1), 107-114. doi:10.1007/s10551-011-0953-3
• Cheung, S. Y., Gong, Y., Wang, M., Zhou, L. (Betty) ve Shi, J. (2016). When and how does functional diversity influence team innovation? The mediating role of knowledge sharing and the moderation role of affect-based trust in a team. Human Relations, 69(7), 1507-1531. doi:10.1177/0018726715615684
• Cummings, J. N. (2004). Work Groups, Structural Diversity, and Knowledge Sharing in a Global Organization. Management Science, 50(3), 352-364. doi:10.1287/mnsc.1030.0134
• Durna, U. (2002). Yenilik Yönetimi (1. bs.). Ankara: Nobel Yayıncılık.
• Erdem, A. (2021). Güçlendirici Liderliğin Yenilikçi İş Davranışına Etkisinde Bilgi Paylaşımının Aracılık Rolü: Bilişim Sektöründe Bir Araştırma. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 30(1), 119-131.
• Esposito Vinzi, V., Chin, W. W., Henseler, J. ve Wang, H. (Ed.). (2010). Handbook of Partial Least Squares: Concepts, Methods and Applications. Berlin,
• Heidelberg: Springer Berlin Heidelberg. doi:10.1007/978-3-540-32827-8
• Fry, J., Nisiewicz, M. S. ve Vitucci, S. (2007). Transforming Police Organizations through Spiritual Leadership: Measurement and Establishing a Baseline (s. 46). National Meeting of the Academy of Management, sunulmuş bildiri, Philadelphia, Pennsylvania.
• Fry, L. ve Slocum, J. (2008). Maximizing the triple bottom line through spiritual leadership. ORGANIZATIONAL DYNAMICS, 37(1), 86-96. doi:10.1016/j.orgdyn.2007.11.004
• Fry, L., Vitucci, S. ve Cedillo, M. (2005). Spiritual leadership and army transformation: Theory, measurement, and establishing a baseline. LEADERSHIP QUARTERLY, 16(5), 835-862. doi:10.1016/j.leaqua.2005.07.012
• Fry, L. W. (2003). Toward a theory of spiritual leadership. The Leadership Quarterly, 14(6), 693-727. doi:10.1016/j.leaqua.2003.09.001
• Garson, G. D. (2016). Partial Least Squares: Regression & Structural Equation Model. North Carolina: Statistical Associates Publishing.
• Gündüz, Ş. (2017). Ruhsal liderlik ile Örgütsel Sinizm Arasındaki İlişki: Duygusal Zekânın Aracı Etkisi. Doğuş Üniversitesi Dergisi, 18(2), 117-132. doi:10.1016/j.leaqua.2014.02.002
• Haider, S. A., Zubair, M., Tehseen, S., Iqbal, S. ve Sohail, M. (2021). How does ambidextrous leadership promote innovation in project-based construction companies? Through mediating role of knowledge-sharing and moderating role of innovativeness. European Journal of Innovation Management, ahead-of-print(ahead-of-print). doi:10.1108/EJIM-02-2021-0083
• Hair, J. F., Ringle, C. M. ve Sarstedt, M. (2011). PLS-SEM: Indeed a Silver Bullet. The Journal of Marketing Theory and Practice, 19(2), 139-152. doi:10.2753/MTP1069-6679190202
• Hanifah, H., Abd Halim, N., Vafaei-Zadeh, A. ve Nawaser, K. (2021). Effect of intellectual capital and entrepreneurial orientation on innovation performance of manufacturing SMEs: Mediating role of knowledge sharing. Journal of Intellectual Capital, ahead-of-print(ahead-of-print). doi:10.1108/JIC-06-2020-0186
• Henseler, J., Ringle, C. M. ve Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135. doi:10.1007/s11747-014-0403-8
• Hooff, B. ve Ridder, J. (2004). Knowledge sharing in context: The influence of organizational commitment, communication climate and CMC use on knowledge sharing. J. Knowledge Management, 8(6), 117-130. doi:10.1108/13673270410567675
• Hormiga, E., de Saá-Pérez, P., Díaz-Díaz, N. L., Ballesteros-Rodríguez, J. L. ve Aguiar-Diaz, I. (2017). The influence of entrepreneurial orientation on the performance of academic research groups: The mediating role of knowledge sharing. The Journal of Technology Transfer, 42(1), 10-32. doi:10.1007/s10961-015-9463-2
• Hsueh, J.-T., Lin, N.-P. ve Li, H.-C. (2010). The effects of network embeddedness on service innovation performance. The Service Industries Journal, 30(10), 1723-1736. doi:10.1080/02642060903100398
• Hu, M.-L. M., Horng, J.-S. ve Sun, Y.-H. C. (2009). Hospitality teams: Knowledge sharing and service innovation performance. Tourism Management, (30), 41-50.
• Hunsaker, W. (2021). Spiritual leadership and work-family conflict: Mediating effects of employee well-being. PERSONNEL REVIEW, 50(1), 143-158. doi:10.1108/PR-04-2019-0143
• Li, L., Li, G. ve Chan, S. F. (2019). Corporate responsibility for employees and service innovation performance in manufacturing transformation: The mediation role of employee innovative behavior. Career Development International, 24(6), 580-595. doi:10.1108/CDI-04-2018-0109
• Mennens, K., Van Gils, A., Odekerken-Schröder, G. ve Letterie, W. (2018). Exploring antecedents of service innovation performance in manufacturing SMEs. International Small Business Journal, 36(5), 500-520. doi:10.1177/0266242617749687
• Nitzl, C., Roldan, J. L. ve Cepeda, G. (2016). Mediation analysis in partial least squares path modeling: Helping researchers discuss more sophisticated models. Industrial Management & Data Systems, 116(9), 1849-1864. doi:10.1108/IMDS-07-2015-0302
• Sarstedt, M., Ringle, C. M. ve Hair, J. F. (2017). Partial Least Squares Structural Equation Modeling. C. Homburg, M. Klarmann ve A. Vomberg (Ed.), Handbook of Market Research içinde (ss. 1-40). Cham: Springer International Publishing. doi:10.1007/978-3-319-05542-8_15-1
• Tutar, H. ve Erdem, A. T. (2020). Örnekleriyle Bilimsel Araştırma Yöntemleri ve SPSS Uygulamaları (1. bs.). Ankara: Seçkin.
• Wang, Z., Ren, S., Chadee, D., Liu, M. ve Cai, S. (2021). Team reflexivity and employee innovative behavior: The mediating role of knowledge sharing and moderating role of leadership. Journal of Knowledge Management, 25(6), 1619-1639. doi:10.1108/JKM-09-2020-0683
• Wong, K. K.-K. (2013). Partial Least Squares Structural Equation Modeling (PLS-SEM) Techniques Using SmartPLS. Marketing Bulletin, Technical Note 1, 32.