THE IMPACT OF EMOTIONAL JOB DEMANDS ON EMOTIONAL EXHAUSTION OF FEMALE MANAGERS. THE MODERATING ROLE OF SELF-EFFICACY IN THIS RELATIONSHIP

Öz

This study examines the relationship between emotional labor demands and burnout among 317 female managers in Ankara's travel agencies. The study also investigates the moderating role of self-efficacy on this relationship. Results indicate a positive relationship between emotional labor demands and burnout. Moreover, self-efficacy is found to moderate this relationship, suggesting that higher levels of self-efficacy can buffer the negative impact of emotional labor demands on burnout. These findings highlight the importance of managing emotional labor demands and enhancing self-efficacy to mitigate burnout among female managers in the tourism sector.

Anahtar Kelimeler

• Emotional Job Demands
• Burnout
• Emotional Exhaustion
• Self-Efficacy

KADIN YÖNETİCİLERİN DUYGUSAL İŞ TALEPLERİNİN DUYGUSAL TÜKENMİŞLİKLERİ ÜZERİNDEKİ ETKİSİ: ÖZ-YETERLİLİĞİN BU İLİŞKİDEKİ DÜZENLEYİCİ ROLÜ

Öz

Bu çalışma, Ankara'daki seyahat acentelerinde çalışan 317 kadın yöneticinin duygusal emek talepleri ile tükenmişlik arasındaki ilişkiyi incelemektedir. Ayrıca, çalışma, öz-yeterliğin bu ilişki üzerindeki düzenleyici rolünü araştırmaktadır. Sonuçlar, duygusal emek talepleri ile tükenmişlik arasında pozitif bir ilişki olduğunu göstermektedir. Ayrıca, öz-yeterliğin bu ilişkiyi düzenlediği, daha yüksek öz-yeterlilik düzeylerinin duygusal emek taleplerinin tükenmişlik üzerindeki olumsuz etkisini azaltabileceği bulunmuştur. Bu bulgular, turizm sektöründeki kadın yöneticiler arasında tükenmişliği azaltmak için duygusal emek taleplerini yönetmenin ve öz-yeterliği artırmanın önemini vurgulamaktadır.

Anahtar Kelimeler

• Duygusal İş Talepleri
• Tükenmişlik
• Duygusal Tükenme
• Öz-Yeterlilik

Kaynakça

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