The Relationship between the Managers' Leadership Styles and Business Performance in Hotel Businesses

Yıl 2008, Cilt: 19 Sayı: 1, 21 - 36, 01.06.2008

Atilla Akbaba Esra Erenler

Öz

The purpose of this study was to examine the relationship between the managers' leadership styles and business performances in hotel businesses. Within the scope of the study, the business performances of the five star hotels in Turkey and the leadership styles of their managers were investigated and it was examined whether there was a significant relationship between the managers' leadership styles and business performance. A structured questionnaire was used to collect the data needed in the study. The general managers of the all five star hotels which were in operation in Turkey in the time period this study was being conducted formed the main population for the questionnaire application, and 51 questionnaire forms were attained. At the conclusion of the research it was understood that a considerable part of the hotel managers were task-oriented at a high level and people-oriented at a medium level as leadership styles and, when looked at the business performances of the hotels, they generally performed at a “good level”. It was found that there was not a significant relationship between the leadership styles of hotel managers and business performance levels of the hotels.

Anahtar Kelimeler

hospitality companies, enterprises performance, administrators, five star hotels, hotel managers, leadership stlyes

Otel İşletmelerinde Yöneticilerin Liderlik Yönelimleri ve İşletme Performansı İlişkisi

Öz

Bu çalışmanın amacı otel işletmeleri yöneticilerinin liderlik yönelimleri ile işletmelerin performansları arasındaki ilişkinin incelenmesidir. Çalışma kapsamında Türkiye'deki beş yıldızlı otel işletmelerinin işletme performansları ve yöneticilerinin liderlik yönelimleri araştırılmış, işletme yöneticilerinin liderlik yönelimleri ile işletme performansı arasında anlamlı bir ilişkinin olup olmadığı incelenmiştir. Araştırmada gereksinim duyulan verilerin toplanmasında yapılandırılmış bir anket kullanılmıştır. Anket uygulamasının ana kitlesini çalışmanın yürütüldüğü dönemde Türkiye'de faaliyet göstermekte olan tüm beş yıldızlı otel işletmelerinin genel müdürleri oluşturmuş ve sonucunda 51 adet anket formuna ulaşılmıştır. Araştırma sonucunda otel yöneticilerinin önemli bir bölümünün liderlik yönelimi olarak yüksek düzeyde göreve ve orta düzeyde insana yönelimli olduğu, otellerin işletme performanslarına bakıldığında ise genel olarak “iyi düzeyde” performans gösterdikleri anlaşılmıştır. Otel yöneticilerinin liderlik yönelimleri ile otellerin performans düzeyi arasında anlamlı bir ilişki olmadığı belirlenmiştir.

Anahtar Kelimeler

konaklama işletmeleri, işletme performansı, yöneticiler, beş yıldızlı oteller, otel yöneticileri, liderlik stilleri

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