EVALUATION OF QUALITY MANAGEMENT SYSTEM PRACTICES IN HIGHER EDUCATION IN THE CONTEXT OF TOTAL QUALITY MANAGEMENT: SAMPLE OF HADIM AND SARAYONU VOCATIONAL SCHOOLS
Abstract
The main aim of the study is to investigate the knowledge, transfer and renew the universities which are, in the process of producing knowledge and science services to benefit from the philosophy of TQM, is an important issue for skilled and qualified individuals to be trained. In this context, the aim of the study, TQM and ISO 9000 implementation in higher education institutions, influence and sustainability of the functioning of the institution to investigate. According to the results, the QMS is certified as a greater focus on quality studies Vocational Schools, the students and staff by providing ongoing training to help you troubleshoot the lack of information, providing more emphasis on student-centered education. In addition to this, the physical conditions that can create dissatisfaction, especially for the students of all learning processes, improvement, and development reached the conclusion that it should be continuous
Keywords
Kaynakça
- Akpınar, M.G. ve Yurdakul, O. (2008), “Factors Effecting Brand Preferences for Food Products” Akdeniz Üniversitesi Ziraat Fakültesi Dergisi, 21(1), ss.1-6.
- Ali, M. ve Shastri, R.K. (2010) “Implementation of Total Quality Management in Higher Education” Asian Journal of Business Management, 2(1), ss.9-16.
- Altaş, D. (2006) “Üniversite Öğrencileri Memnuniyet Araştırması” Marmara Üniversitesi İ.İ.B.F. Dergisi, 21(1), ss.439-458.
- Altunışık, R., Coşkun, R., Bayraktaroğolu, S. ve Yıldırım, E. (2005), Sosyal Bilimlerde Araştırma Yöntemleri SPSS Uygulamalı, 4. Baskı, Sakarya Kitabevi, Adapazarı.
- Bakioğlu, A. ve Baltacı, R. (2010), Akreditasyon: Eğitimde Kalite, Nobel Yayıncılık, Ankara.
- Billing, D. ve Thomas, H. (2000) “The International Taranferability of Quality Assessment Systems for Higher Education: The Turkey Experience”. Quality in Higher Education, 6(1), ss.31-40.
- Colenso, M. (2000), Kaizen Strategies for Succesfull Organizational Change. Financial Times, Prentice Hall, Edinburg.
- Ensari, H. (2000) 21. Yüzyıl Okulları İçin Toplam Kalite Yönetimi, İkinci Baskı, Sistem Yayıncılık, İstanbul.
- Gençyılmaz, G. ve Zaim, S. (1999) “Eğitimde Toplam Kalite Yönetimi” İstanbul Üniversitesi İşletme Fakültesi Dergisi, 28(2), ss.9-35.
- Gencel, U. (2001) “Yükseköğretim Hizmetlerinde Toplam Kalite Yönetimi ve Akreditasyon”, Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 3(3), ss.164-218.
