ÖRGÜT KÜLTÜRÜNÜN KALİTE ALGISINA VE İŞLETME PERFORMANSINA ETKİSİ

Yıl 2005, Cilt: 19 Sayı: 1, 259 - 273, 27.11.2010

Oya Erdil Hakan Kitapcı Engin Turan

Öz

Bu çalışmanın amacı, örgüt kültürünün kalite algısına ve firma
performansına olan etkisinin incelenmesidir. Araştırmada yer alan hipotezler
özel sektör sanayi firmalarında test edilmiştir. Çalışmaya 257 çalışan katılmıştır.
Her bir faktörün ölçülmesi için çalışanlara anket soruları yöneltimiştir.
Araştırmanın sonucunda örgütsel kültürün kalite performansını ve firma
performansını, aynı zamanda kalite performansının da firma perfromansını
etkilediği görülmüştür.

Anahtar Kelimeler

Örgüt kültürü, kalite algısı, firma performansı

Kaynakça

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