The Effect of Organizational Spirituality and Psychological Capital on Emotional Labor and Coping With Stress

Öz

The aim of this study is to examine the effects of organizational spirituality and psychological capital on emotional labor and coping with stress in a sample of health professionals. After the literature review, the concept of emotional labor was examined especially in the sample of service sector employees. Because of that, the sample was chosen from the health professionals who were in contact with the patient. The sample was selected randomly and applied to the accessible study group by face-to-face survey method. A total of 262 healthcare professionals participated in the study. The emotional labor scale which was adapted to Turkish by Basım and Begenirbaş (2012), the coping with stress styles scale which was adapted to Turkish by Şahin and Durak (1995), the psychological capital scale which was adapted to Turkish by Çetin and Basım (2012) and the organizational spirituality scale developed by Petchsawang and Duchon (2009) in Asian context was used in the study. The data were analyzed with the SPSS 22.0 package program. As a result of the research, it was seen that there was a statistically significant, high-level positive relationship between psychological capital and organizational spirituality. While no significant relationship was found between emotional labor and other variables; it has been determined that coping with stress has a positive relationship with organizational spirituality and psychological capital.

Anahtar Kelimeler

• Organizational Spirituality
• Psychological Capital
• Emotional Labor
• Stress
• Coping With Stress
• Healthcare Professionals.

Örgütsel Maneviyat ve Psikolojik Sermayenin Duygusal Emek ve Stresle Başa Çıkma Üzerindeki Etkisi: İstanbul’da Sağlık Çalışanları Üzerinde Bir Araştırma

Öz

Bu araştırmanın amacı; örgütsel maneviyat ve psikolojik sermayenin, duygusal emek ve stresle başa çıkma üzerindeki etkisinin, sağlık çalışanları örnekleminde incelenmesidir. Yapılan literatür incelemesi sonrasında duygusal emek kavramının özellikle hizmet sektörü çalışanları örnekleminde incelendiği ve sağlık sektöründe duygusal emeğin yoğun olarak gerçekleşmesinden dolayı bu çalışmanın örneklem grubu olarak hastayla iletişim halinde olan sağlık çalışanları seçilmiştir. Örneklem seçimi kolayda örneklem metoduyla seçilmiş ve ulaşılabilen çalışma grubuna yüz yüze anket yöntemi ile uygulanmıştır. Araştırmaya toplamda 262 sağlık çalışanı katılmıştır. Araştırmada Basım ve Beğenirbaş (2012)’ın Türkçeye uyarladığı duygusal emek ölçeği; Şahin ve Durak (1995) tarafından Türkçeye uyarlanan stresle başa çıkma tarzları ölçeği; Çetin ve Basım (2012)’ın Türkçeye uyarladığı psikolojik sermaye ölçeği ve Petchsawang ve Duchon (2009) tarafından Asya bağlamında geliştirilen örgütsel maneviyat ölçeği kullanılmıştır. Veriler SPSS 22.0 paket programıyla analiz edilmiştir. Araştırma sonucunda psikolojik sermaye ve örgütsel maneviyat arasında istatistiksel açıdan anlamlı, yüksek düzeyde pozitif yönlü ilişki bulunduğu görülmüştür. Duygusal emekle diğer değişkenler arasında anlamlı bir ilişki bulunamazken; stresle başa çıkmanın örgütsel maneviyat ve psikolojik sermayeyle pozitif yönlü ilişkisi saptanmıştır.

Anahtar Kelimeler

• Örgütsel Maneviyat
• Psikolojik Sermaye
• Duygusal Emek
• Stres
• Stresle Başa Çıkma
• Sağlık Çalışanları.

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