Araştırma Makalesi
BibTex RIS Kaynak Göster

The Effect of Organizational Spirituality and Psychological Capital on Emotional Labor and Coping With Stress

Yıl 2023, Cilt: 23 Sayı: 1, 75 - 96, 02.05.2023

İpek Nazlı , Hakkı Aktaş

https://doi.org/10.25294/auiibfd.1162754
Cited By: 3

Öz

The aim of this study is to examine the effects of organizational spirituality and psychological capital on emotional labor and coping with stress in a sample of health professionals. After the literature review, the concept of emotional labor was examined especially in the sample of service sector employees. Because of that, the sample was chosen from the health professionals who were in contact with the patient. The sample was selected randomly and applied to the accessible study group by face-to-face survey method. A total of 262 healthcare professionals participated in the study. The emotional labor scale which was adapted to Turkish by Basım and Begenirbaş (2012), the coping with stress styles scale which was adapted to Turkish by Şahin and Durak (1995), the psychological capital scale which was adapted to Turkish by Çetin and Basım (2012) and the organizational spirituality scale developed by Petchsawang and Duchon (2009) in Asian context was used in the study. The data were analyzed with the SPSS 22.0 package program. As a result of the research, it was seen that there was a statistically significant, high-level positive relationship between psychological capital and organizational spirituality. While no significant relationship was found between emotional labor and other variables; it has been determined that coping with stress has a positive relationship with organizational spirituality and psychological capital.

Anahtar Kelimeler

Organizational Spirituality Psychological Capital Emotional Labor Stress Coping With Stress Healthcare Professionals.

Kaynakça

  • Abbas, M., & Raja, U. (2015). Impact of psychological capital on innovative performance and job stress. Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de l'Administration, 32(2), 128-138.
  • Abdi Zarrin, S., & Veyskarami, M. (2020). Role of Spirituality and Psychological Capital in the Prediction of Occupational Burnout in Nurses in Khorramabad, Iran during 2016. Health, Spirituality and Medical Ethics, 7(4), 16-24.
  • Abraham, R. (1998). Emotional Dissonance in Organizations: A Conseptualization of Consequences, Mediators and Moderators. Leadership & Organizational Development Journal, 19(3), 137-146.
  • Adams, V. H., Snyder, C., Rand, K. L., O’Donnell, E. A., Sigmon, D. R., & Pulvers, K. M. (2010). Hope in the workplace. In Handbook of workplace spirituality and organizational performance (pp. 257-268). Routledge.
  • Adelmann, P. K. (1995). Emotional labor as a potential source of job stress.
  • Akgün, A., & Kemaloğlu, A. T. (1991). Stres Yönetimi. Milli Eğitim Vakfı Dergisi, 6-21.
  • Alloy, L. B., Abramson, L. Y., Whitehouse, W. G., Hogan, M. E., Panzarella, C., & Rose, D. T. (2006). Prospective incidence of first onsets and recurrences of depression in individuals at high and low cognitive risk for depression. Journal of abnormal psychology, 115(1), 145.
  • Antonovsky, H., & Sagy, S. (1986). The development of a sense of coherence and its impact on responses to stress situations. Journal of Social Psychology, 126(2), 213-226.
  • Arıkan Saltık, I., & Asunakutlu, T. (2019). Duygusal Emek ve Kültür: Konaklama Sektöründe Karşılaştırmalı Bir Araştırma-Emotional Labor and Culture: A Comparative Research in the Hospitality Sector. Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Enstitüsü Dergisi.
  • Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18(1), 88-115.
  • Ashmos, D. P., & Duchon, D. (2000). Spirituality at work: A conceptualization and measure. Journal of management inquiry, 9(2), 134-145.
  • Avey, J. B., Luthans, F., & Jensen, S. M. (2009). Psychological capital: A positive resource for combating employee stress and turnover. Human resource management, 48(5), 677-693.
  • Aydin, B., & Ceylan, A. (2009). The effect of spiritual leadership on organizational learning capacity. African Journal of Business Management, 3(5), 184-190.
  • Aydın, İ. (2016). İş yaşamında stres. Pegem Akademi.
  • Baer, R. A., Smith, G. T., & Allen, K. B. (2004). Assessment of mindfulness by self-report: The Kentucky Inventory of Mindfulness Skills. Assessment, 11(3), 191-206.
  • Baksi, A., & Sürücü, H. A. (2019). Is spirituality an important variable as the predictor of emotional labour for nursing students? Nurse Education Today, 79, 135-141.
  • Bandura, A. (1997). The anatomy of stages of change. American journal of health promotion: AJHP, 12(1), 8-10.
  • Basım, H. N., & Beğenirbaş, M. (2012). Çalışma yaşamında duygusal emek: Bir ölçek uyarlama çalışması. Yönetim ve Ekonomi: Celal Bayar Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 19(1), 77-90.
  • Beçetek, G. (2021). Polislerde stresle başa çıkmada maneviyatın rolü Sosyal Bilimler Enstitüsü].
  • Beehr, T. A., & Newman, J. E. (1978). Job stress, employee health, and organizational effectiveness: A facet analysis, model, and literature review 1. Personnel Psychology, 31(4), 665-699.
  • Begenirbaş, M. (2013). Kişiliğin Öğretme Stillerine Etkisinde Duygusal Emek ve Tükenmişliğin Aracılık Rolü: Öğretmenler Üzerinde Bir Araştırma [Yayımlanmamış Doktora Tezi, Milli Savunma Üniversitesi]. Ankara.
  • Benefiel, M. (2003). Mapping the terrain of spirituality in organizations research. Journal of organizational change management, 4(16), 367-377.
  • Berzah, M. Ç., & Çakır, M. (2015). İş hayatında maneviyat yaklaşımı ne vaadediyor? Yönetim Bilimleri Dergisi, 13(26), 135-149.
  • Biçkes, D. M., Yılmaz, C., Demirtaş, Ö., & Uğur, A. (2014). Duygusal emek ile iş tatmini arasındaki ilişkide psikolojik sermayenin aracılık rolü: Bir alan çalışması.
  • Board, S. (1999). Medical professionalism in society. The New England journal of medicine, 341, 1612-1616.
  • Bölüktaş, R. P., Özer, Z., & Yıldırım, D. (2018). Uluslararası hemşirelik and’ının mesleki değerler açısından incelenmesi. İstanbul Sabahattin Zaim Üniversitesi Sosyal Bilimler Dergisi, 6(13), 83-98.
  • Byrne, C. J., Morton, D. M., & Dahling, J. J. (2011). Spirituality, religion, and emotional labor in the workplace. Journal of management, spirituality & religion, 8(4), 299-315.
  • Carr, A. (2016). Pozitif psikoloji: Mutluluğun ve insanın güçlü yönlerinin bilimi. Kaknüs Yayınları.
  • Carver, C. S. (1998). Resilience and thriving: Issues, models, and linkages. Journal of social issues, 54(2), 245-266.
  • Carver, C. S., & Scheier, M. F. (2002). The hopeful optimist. Psychological Inquiry, 13(4), 288-290.
  • Carver, C. S., Scheier, M. F., & Segerstrom, S. C. (2010). Optimism. Clinical psychology review, 30(7), 879-889.
  • Chand, P., & Koul, H. (2012). Workplace spirituality, organizational emotional ownership and job satisfaction as moderators in coping with job stress. Decision Making, 9(10), 225-229.
  • Choudhury, K. (2012). Managing workplace stress: The cognitive behavioural way. Springer Science & Business Media.
  • Chu, K. H.-L., & Murrmann, S. K. (2006). Development and validation of the hospitality emotional labor scale. Tourism Management, 27(6), 1181-1191.
  • Cimete, G. (2002). Yaşam sonu bakım: Ölümcül hastalarda bütüncü yaklaşım. Nobel Tıp Kitabevleri.
  • Collins, R. L., Taylor, S. E., & Skokan, L. A. (1990). A better world or a shattered vision? Changes in life perspectives following victimization. Social cognition, 8(3), 263-285.
  • Cox, C. J. (2011). The relationship between spirituality, stress, and academic performance Bowling Green State University].
  • Çetin, F., & Basım, H. N. (2011). Psikolojik Dayanıklılığın İş Tatmini ve Örgütsel
  • Bağlılık Tutumlarındaki Rolü. “İşGüç” Industrial Relations and Human Resources Journal, 13(3).
  • Çetin, F., & Basım, H. N. (2012). Örgütsel psikolojik sermaye: Bir ölçek uyarlama çalışması. Amme İdaresi Dergisi, 45(1), 121-137.
  • Çetinkaya, M. Y. (2019). Eğitim örgütlerinde örgütsel psikolojik sermaye ile örgütsel stres yönetimi arasındaki ilişki/The relationship between organizational psychological capital and organizational stress management
  • Daniel, J. L. (2015). Workplace spirituality and stress: Evidence from Mexico and US. Management Research Review.
  • Davis, K. (1984). İşletmelerde İnsan Davranışı. İstanbul Üniversitesi Yayınevi.
  • De Pascalis, V., Strippoli, E., Riccardi, P., & Vergari, F. (2004). Personality, event-related potential (ERP) and heart rate (HR) in emotional word processing. Personality and Individual Differences, 36(4), 873-891.
  • Declaration, G. (1948). The Hippocratic Oath: International Code of Medical Ethics The Second General Assembly of the World Medical Association, https://www.biusante.parisdescartes.fr/histoire/medica/resultats/index.php?cote=00002&p=13&do=page
  • Delgado, C. (2005). A discussion of the concept of spirituality. Nursing science quarterly, 18(2), 157-162.
  • Diefendorff, J. M., Croyle, M. H., & Gosserand, R. H. (2005). The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior, 66(2), 339-357.
  • Doğanay, A., Ataizi, M., Şimşek, A., Balaban Salı, J., & Akbulut, Y. (2012). Sosyal Bilimlerde Araştırma Yöntemleri. Anadolu Üniversitesi.
  • Erdem, H. (2016). Stresle Basa Çikmada Iç Kontrol Odaginin Yordayici Gücü ve Psikolojik Sermayenin Aracilik Rolü. Türk Psikoloji Dergisi, 31(78), 1.
  • Everly, G. S., & Lating, J. M. (2019). Voluntary control of respiration patterns. In A clinical guide to the treatment of the human stress response (pp. 315-329). Springer.
  • Festinger, L. (1954). A theory of social comparison processes. Human Relations, 7(2), 117-140.
  • Folkman, S., & Lazarus, R. S. (1984). Stress, appraisal, and coping. New York: Springer Publishing Company.
  • Fox, C., Webster, B. D., & Casper, W. C. (2018). Spirituality, psychological capital and employee performance: An empirical examination. Journal of Managerial Issues, 30(2), 194-153.
  • Freshman, B. (1999). An exploratory analysis of definitions and applications of spirituality in the workplace. Journal of organizational change management, 318-327.
  • Fry, L. W. (2003). Toward a theory of spiritual leadership. The leadership quarterly, 14(6), 693-727.
  • Gazete, R. (10.02.2022). Sağlık Hizmet Sunucularının Basamaklandırılmasına Dair Yönetmelik. (Resmi Gazete 31746).
  • Grandey, A., Foo, S. C., Groth, M., & Goodwin, R. E. (2012). Free to be you and me: a climate of authenticity alleviates burnout from emotional labor. Journal of Occupational Health Psychology, 17(1), 1.
  • Grandey, A. A. (1999). The effects of emotional labor: Employee attitudes, stress and performance. Colorado State University.
  • Grandey, A. A. (2000). Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95.
  • Gurlaş, F. (2021). Covıd-19 Salgın Sürecinde Sosyal Destek Algısının İş Yerinde Maneviyat Üzerindeki Etkisinde Tıbbi Hatanın Düzenleyici Rolü: 112 Acil Sağlık Hizmetleri Çalışanları Üzerine Bir Araştırma. Hastane Öncesi Dergisi, 6(3), 351-366.
  • Gümüştekin, G. E., & Gültekin, F. (2009). Stres Kaynaklarının Kariyer Yönetimine Etkileri. Dumlupınar Üniversitesi Sosyal Bilimler Dergisi(23), 147-158.
  • Güzel, Ş., & Tanbaşı, M. (2022). Sağlık Çalışanlarında Çalışma Yaşamı Kalitesinin Örgütsel Maneviyata Etkisi. Akademik Yaklaşımlar Dergisi, 13(1).
  • Hisli Şahin, N., & Durak Bangün, A. (1995). Stresle Başaçıkma Tarzları Ölçeği: Üniversite Öğrencileri İçin Uyarlanması. Türk Psikoloji Dergisi, 10(34), 56-73.
  • Hochschild, A. R. (1983). The Managed Heart. University of California Press.
  • House, J. S., Landis, K. R., & Umberson, D. (1988). Social relationships and health. Science, 241(4865), 540-545.
  • Hölzel, B. K., Carmody, J., Vangel, M., Congleton, C., Yerramsetti, S. M., Gard, T., & Lazar, S. W. (2011). Mindfulness practice leads to increases in regional brain gray matter density. Psychiatry research: neuroimaging, 191(1), 36-43.
  • Ivancevich, J. M., & Matteson, M. T. (1980). Stress And Work: A Managerial Perspective. Scott, Foresman and Company.
  • Jeung, D.-Y., Kim, C., & Chang, S.-J. (2018). Emotional labor and burnout: A review of the literature. Yonsei Medical Journal, 59(2), 187-193.
  • Karakas, F. (2010). Spirituality and performance in organizations: A literature review. Journal of Business Ethics, 94(1), 89-106.
  • Kavuklu, H. (2018). İşyerinde maneviyat ve psikolojik sermaye arasındaki ilişkilerin incelenmesi üzerine bir araştırma.
  • Kawachi, I., & Berkman, L. F. (2001). Social ties and mental health. Journal of Urban health, 78(3), 458-467.
  • Kaya, U., & Serçeoğlu, N. (2013). Duygu İşçilerinde İşe Yabancılaşma: Hizmet Sektöründe Bir Araştırma. Çalışma ve Toplum Dergisi(1), 311-346.
  • Kılıç, F. (2019). Çocuk evlerinde çalışan bakım elemanlarında psikolojik sermaye algısı, iş doyumu ve maneviyat arasındaki ilişkinin incelenmesi İstanbul Sabahattin Zaim Üniversitesi, Sosyal Bilimler Enstitüsü, Aile …].
  • Kinjerski, V. M., & Skrypnek, B. J. (2004). Defining spirit at work: Finding common ground. Journal of Organizational Change Management, 26-42.
  • Kinjerski, V. M., & Skrypnek, B. J. (2006). Measuring the intangible: Development of the spirit at work scale. Academy of management proceedings,
  • Kirkwood, G., Rampes, H., Tuffrey, V., Richardson, J., & Pilkington, K. (2005). Yoga for anxiety: a systematic review of the research evidence. British journal of sports medicine, 39(12), 884-891.
  • Kocabaş, D., & Toraman, A. (2018). Yoğun bakım ve ameliyathane birimlerinde çalışan personelin işyeri maneviyatı üzerine bir araştırma. Avrasya Sosyal ve Ekonomi Araştırmaları Dergisi, 5(12), 393-403.
  • Koenig, H. G. (2012). Religion, spirituality, and health: The research and clinical implications. International Scholarly Research Notices, 2012.
  • Koller, S. L., & Hicks, R. E. (2016). Psychological capital qualities and psychological well-being in Australian mental health professionals. International Journal of Psychological Studies, 8(2), 41-53.
  • Korkmazer, F., Ekingen, E., & Yıldız, A. (2016). Psikolojik sermayenin çalışan performansına etkisi: Sağlık çalışanları üzerinde bir araştırma. Hacettepe Sağlık İdaresi Dergisi, 19(3).
  • Krishnakumar, S., & Neck, C. P. (2002). The “what”,“why” and “how” of spirituality in the workplace. Journal of managerial psychology, 153-164.
  • Kumar, V., & Kumar, S. (2014). Workplace spirituality as a moderator in relation between stress and health: An exploratory empirical assessment. International Review of Psychiatry, 26(3), 344-351.
  • Lee, J., Ok, C., Lee, S. H., & Lee, C. K. (2018). Relationship between Emotional Labor and Customer Orientation among Airline Service Employees: Mediating Role of Depersonalization. Journal of Travel Research, 57(3), 324-341. <Go to ISI>://WOS:000424059300004
  • Lee, L., & Madera, J. M. (2019). A systematic literature review of emotional labor research from the hospitality and tourism literature. International Journal of Contemporary Hospitality Management.
  • Lee, M., Pekrun, R., Taxer, J. L., Schutz, P. A., Vogl, E., & Xie, X. Y. (2016). Teachers' emotions and emotion management: integrating emotion regulation theory with emotional labor research. Social Psychology of Education, 19(4), 843-863. <Go to ISI>://WOS:000392433300008 https://link.springer.com/content/pdf/10.1007%2Fs11218-016-9359-5.pdf
  • Leidner, R. (1999). Emotional labor in service work. Annals of the American Academy of Political and Social Science, 561, 81-95. <Go to ISI>://WOS:000077615400006
  • Linley, P. A. (2003). Positive adaptation to trauma: Wisdom as both process and outcome. Journal of traumatic stress, 16(6), 601-610.
  • Luthans, F. (1989). Organizational Behavior. Mc Graw Hill Book Company.
  • Luthans, F. (2002a). The need for and meaning of positive organizational behavior. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 23(6), 695-706.
  • Luthans, F. (2002b). Positive organizational behavior: Developing and managing psychological strengths. Academy of Management Perspectives, 16(1), 57-72.
  • Luthans, F., Luthans, K. W., & Luthans, B. C. (2004). Positive psychological capital: Beyond human and social capital.
  • Luthans, F., Norman, S. M., Avolio, B. J., & Avey, J. B. (2008). The mediating role of psychological capital in the supportive organizational climate—employee performance relationship. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 29(2), 219-238.
  • Luthans, F., Vogelgesang, G. R., & Lester, P. B. (2006). Developing the psychological capital of resiliency. Human resource development review, 5(1), 25-44.
  • Luthans, F., & Youssef, C. M. (2007). Emerging positive organizational behavior. Journal of Management, 33(3), 321-349.
  • Luthans, F., Youssef, C. M., & Avolio, B. J. (2007). Psychological capital: Developing the human competitive edge (Vol. 198). Oxford University Press Oxford.
  • Mamacı, M. (2021). Ruh Sağlığı Çalışanlarının Çeşitli Değişkenler Açısından Karşılaştırması: Duygusal Emek, Psikolojik Sermaye ve İyi Oluş. OPUS International Journal of Society Researches, 17(35), 2030-2051.
  • McIntosh, B. J., Stern, M., & Ferguson, K. S. (2004). Optimism, coping, and psychological distress: Maternal reactions to NICU hospitalization. Children's Health Care, 33(1), 59-76.
  • Milliman, J., Czaplewski, A. J., & Ferguson, J. (2003). Workplace spirituality and employee work attitudes: An exploratory empirical assessment. Journal of organizational change management, 16(4), 426-447.
  • Mitroff, I. I., & Denton, E. A. (1999). A spiritual audit of corporate America: A hard look at spirituality, religion, and values in the workplace. Jossey-Bass.
  • Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 21(4), 986-1010.
  • Neck, C. P., & Milliman, J. F. (1994). Thought Self-leadership: Finding Spiritual Fulfillment in Organizational Life. Journal of managerial psychology, 9(6), 9-16.
  • Newman, A., Ucbasaran, D., Zhu, F., & Hirst, G. (2014). Psychological capital: A review and synthesis. Journal of Organizational Behavior, 35(S1), S120-S138.
  • Norfolk, D. (1989). İş Hayatında Stres Kaynakları (3 ed.). Form Yayınları.
  • Oman, D., Flinders, T., & Thoresen, C. E. (2008). Integrating spiritual modeling into education: A college course for stress management and spiritual growth. The International Journal for the Psychology of Religion, 18(2), 79-107.
  • Öğüt, A., Çağlıyan, V., & Fındık, M. (2013). A research to determine the effects of emotıonal labour on emotional exhaustion and job satisfaction: The case of health insiıtutions. Mediterranean Journal of Social Sciences, 4(10), 366.
  • Örgev, M., & Günalan, M. (2011). İşyeri Maneviyatı Üzerine Eleştirel Bir Değerlendirme. Kahramanmaraş Sütçü İmam Üniversitesi İ.İ.B.F Dergisi, 51-64.
  • Özkaplan, N. (2009). Duygusal Emek Ve Kadın İşi/Erkek İşi. Çalışma ve Toplum, 2(21), 15-23.
  • Pan, Q., & Zhou, Z. (2009). Psychological capital, coping style and psychological health: An empirical study from college students. 2009 First International Conference on Information Science and Engineering,
  • Park, M. M., & Han, S. J. (2013). Relations of job satisfaction with emotional labor, job stress, and personal resources in home healthcare nurses. Journal of Korean Academy of Community Health Nursing, 24(1), 51-61.
  • Pawar, B. S. (2009). Workplace spirituality facilitation: A comprehensive model. Journal of business ethics, 90(3), 375.
  • Pelenk, S. E. (2018). İş yeri maneviyatı, çalışmaya tutkunluk ve iş stresi arasındaki ilişki: sağlık sektörü çalışanları ile bir araştırma. ICOAEF’18 IV. International Conference on Applied Economics and Finance, 751-760.
  • Petchsawang, P., & Duchon, D. (2009). Measuring workplace spirituality in an Asian context. Human resource development international, 12(4), 459-468.
  • Peterson, S. J., & Luthans, F. (2003). The positive impact and development of hopeful leaders. Leadership & Organization Development Journal.
  • Pilkington, K., Kirkwood, G., Rampes, H., & Richardson, J. (2005). Yoga for depression: the research evidence. Journal of affective disorders, 89(1-3), 13-24.
  • Polatçı, S. (2014). Psikolojik Sermayenin Görev ve Baglamsal Performans Üzerindeki Etkileri: Polis Teskilatinda Bir Arastirma/The Effects of Psychological Capital on Task and Contextual Performance: A Research on Police Organization. Ege Akademik Bakis, 14(1), 115.
  • Powell, T. J., & Enright, S. J. (1990). Anxiety and stress management. Routledge.
  • Pugliesi, K. (1999). The consequences of emotional labor: Effects on work stress, job satisfaction, and well-being. Motivation and Emotion, 23(2), 125-154.
  • Quick, J. C., & Quick, J. D. (1984). Organizational stress and preventive management. McGraw-Hill College.
  • Rabenu, E., Yaniv, E., & Elizur, D. (2017). The relationship between psychological capital, coping with stress, well-being, and performance. Current Psychology, 36(4), 875-887.
  • Ramya, K., & Jose, N. (2013). Work stress and spiritual behavior among staff nurses. International Journal of Nursing Education, 5(2), 152.
  • Rana, S., Ahmed, I., & Shahzadi, G. (2021). Linking workplace spirituality and adaptive performance through a serial mediation of job satisfaction and emotional labor strategies. Management Research Review.
  • Robbins, S. P., & Judge, T. A. (2012). Örgütsel Davranış. Nobel Yayıncılık.
  • Sarkar, A., & Garg, N. (2020). “Peaceful workplace” only a myth? Examining the mediating role of psychological capital on spirituality and nonviolence behaviour at the workplace. International Journal of Conflict Management.
  • Sarkar, A., Garg, N., & Palo, S. (2022). Workplace Spirituality and Psychological Capital (PsyCap) of the Employees: A Cross-sectional Study. Global Business Review, 09721509221111445.
  • Schafer, W. E. (1987). Stress management for wellness (Vol. 1). John Willey and Sons Inc.
  • Scheier, M. F., & Carver, C. S. (1992). Effects of optimism on psychological and physical well-being: Theoretical overview and empirical update. Cognitive therapy and research, 16(2), 201-228.
  • Schermerhorn, J. R. (1984). Management for productivity. John Willey and Sons Inc.
  • Schneider, B., & Bowen, D. E. (1985). Employee and customer perceptions of service in banks: Replication and extension. Journal of Applied Psychology, 70(3), 423.
  • Seligman, M. E. (2020). Öğrenilmiş iyimserlik (S. Kunt-Akbaş, Trans.). Eksi Kitaplar Yayınevi.
  • Selye, H. (1946). The general adaptation syndrome and the diseases of adaptation. The journal of clinical endocrinology, 6(2), 117-230.
  • Sheep, M. L. (2006). Nurturing the whole person: The ethics of workplace spirituality in a society of organizations. Journal of business ethics, 66(4), 357-375.
  • Shrestha, A. K., & Jena, L. K. (2021). Interactive effects of workplace spirituality and psychological capital on employee negativity. Management and Labour Studies, 46(1), 59-77.
  • Smith Jonathan, A., & Rayment John, J. (2007). The Global SMP Fitness Framework: A guide for leaders exploring the relevance of spirituality in the workplace. Management Decision, 45(2), 217-234. https://doi.org/10.1108/00251740710727250
  • Snyder, C. R. (2002). Hope theory: Rainbows in the mind. Psychological Inquiry, 13(4), 249-275.
  • Snyder, C. R., Irving, L. M., & Anderson, J. R. (1991). Hope and health. In Handbook of social and clinical psychology: The health perspective (Vol. 162, pp. 285-305).
  • Tabachnick, B. G., Fidell, L. S., & Ullman, J. B. (2007). Using multivariate statistics (Vol. 5). pearson Boston, MA.
  • Thornton, A. A., & Perez, M. A. (2006). Posttraumatic growth in prostate cancer survivors and their partners. Psycho‐Oncology: Journal of the Psychological, Social and Behavioral Dimensions of Cancer, 15(4), 285-296.
  • Turner, J. (1999). Spirituality in the workplace. CA Magazine, 132(10), 41-42.
  • Tyson, P. (2001). The Hippocratic oath today. Nova, 21.
  • Uçman, P. (1990). Ülkemizde çalışan kadınlarda stresle başaçıkma ve psikolojik rahatsızlıklar. Psikoloji Dergisi, 7(24), 58-75.
  • Urcuyo, K. R., Boyers, A. E., Carver, C. S., & Antoni, M. H. (2005). Finding benefit in breast cancer: Relations with personality, coping, and concurrent well-being. Psychology & Health, 20(2), 175-192.
  • Weston, S. (2002). Faith at work managing the spritual renaissance. Management, 49(3), 28-30.
  • Wolff, H. G. (1953). Stress and disease.
  • Yale, B. W. a. (2020). Mindful Movement for Stress Management. https://beingwell.yale.edu/programs/stress-reduction/mindful-movement-stress-management
  • Yan, Q., & Zhang, L. (2016). Research on Psychological Capital of College Graduates: The Mediating Effect of Coping Styles. 4th international conference on management science, education technology, arts, social science and economics,
  • Yiter, G. (2019). Pozitif psikolojik sermaye ve stresle başa çıkma stratejileri arasındaki ilişkinin incelenmesi (Adana kamu kurumu örneği) Çağ Üniversitesi Sosyal Bilimler Enstitüsü].
  • Yoon, S. L., & Kim, J. H. (2013). Job‐related stress, emotional labor, and depressive symptoms among Korean nurses. Journal of Nursing Scholarship, 45(2), 169-176.
  • Zhang, Y., ElGhaziri, M., Siddique, S., Gore, R., Kurowski, A., Nobrega, S., & Punnett, L. (2021). Emotional Labor and Depressive Symptoms Among Healthcare Workers: The Role of Sleep. Workplace Health & Safety, 69(8), 383-393.

Örgütsel Maneviyat ve Psikolojik Sermayenin Duygusal Emek ve Stresle Başa Çıkma Üzerindeki Etkisi: İstanbul’da Sağlık Çalışanları Üzerinde Bir Araştırma

Yıl 2023, Cilt: 23 Sayı: 1, 75 - 96, 02.05.2023

İpek Nazlı , Hakkı Aktaş

https://doi.org/10.25294/auiibfd.1162754
Cited By: 3

Öz

Bu araştırmanın amacı; örgütsel maneviyat ve psikolojik sermayenin, duygusal emek ve stresle başa çıkma üzerindeki etkisinin, sağlık çalışanları örnekleminde incelenmesidir. Yapılan literatür incelemesi sonrasında duygusal emek kavramının özellikle hizmet sektörü çalışanları örnekleminde incelendiği ve sağlık sektöründe duygusal emeğin yoğun olarak gerçekleşmesinden dolayı bu çalışmanın örneklem grubu olarak hastayla iletişim halinde olan sağlık çalışanları seçilmiştir. Örneklem seçimi kolayda örneklem metoduyla seçilmiş ve ulaşılabilen çalışma grubuna yüz yüze anket yöntemi ile uygulanmıştır. Araştırmaya toplamda 262 sağlık çalışanı katılmıştır. Araştırmada Basım ve Beğenirbaş (2012)’ın Türkçeye uyarladığı duygusal emek ölçeği; Şahin ve Durak (1995) tarafından Türkçeye uyarlanan stresle başa çıkma tarzları ölçeği; Çetin ve Basım (2012)’ın Türkçeye uyarladığı psikolojik sermaye ölçeği ve Petchsawang ve Duchon (2009) tarafından Asya bağlamında geliştirilen örgütsel maneviyat ölçeği kullanılmıştır. Veriler SPSS 22.0 paket programıyla analiz edilmiştir. Araştırma sonucunda psikolojik sermaye ve örgütsel maneviyat arasında istatistiksel açıdan anlamlı, yüksek düzeyde pozitif yönlü ilişki bulunduğu görülmüştür. Duygusal emekle diğer değişkenler arasında anlamlı bir ilişki bulunamazken; stresle başa çıkmanın örgütsel maneviyat ve psikolojik sermayeyle pozitif yönlü ilişkisi saptanmıştır.

Anahtar Kelimeler

Örgütsel Maneviyat Psikolojik Sermaye Duygusal Emek Stres Stresle Başa Çıkma Sağlık Çalışanları.

Kaynakça

  • Abbas, M., & Raja, U. (2015). Impact of psychological capital on innovative performance and job stress. Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de l'Administration, 32(2), 128-138.
  • Abdi Zarrin, S., & Veyskarami, M. (2020). Role of Spirituality and Psychological Capital in the Prediction of Occupational Burnout in Nurses in Khorramabad, Iran during 2016. Health, Spirituality and Medical Ethics, 7(4), 16-24.
  • Abraham, R. (1998). Emotional Dissonance in Organizations: A Conseptualization of Consequences, Mediators and Moderators. Leadership & Organizational Development Journal, 19(3), 137-146.
  • Adams, V. H., Snyder, C., Rand, K. L., O’Donnell, E. A., Sigmon, D. R., & Pulvers, K. M. (2010). Hope in the workplace. In Handbook of workplace spirituality and organizational performance (pp. 257-268). Routledge.
  • Adelmann, P. K. (1995). Emotional labor as a potential source of job stress.
  • Akgün, A., & Kemaloğlu, A. T. (1991). Stres Yönetimi. Milli Eğitim Vakfı Dergisi, 6-21.
  • Alloy, L. B., Abramson, L. Y., Whitehouse, W. G., Hogan, M. E., Panzarella, C., & Rose, D. T. (2006). Prospective incidence of first onsets and recurrences of depression in individuals at high and low cognitive risk for depression. Journal of abnormal psychology, 115(1), 145.
  • Antonovsky, H., & Sagy, S. (1986). The development of a sense of coherence and its impact on responses to stress situations. Journal of Social Psychology, 126(2), 213-226.
  • Arıkan Saltık, I., & Asunakutlu, T. (2019). Duygusal Emek ve Kültür: Konaklama Sektöründe Karşılaştırmalı Bir Araştırma-Emotional Labor and Culture: A Comparative Research in the Hospitality Sector. Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Enstitüsü Dergisi.
  • Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18(1), 88-115.
  • Ashmos, D. P., & Duchon, D. (2000). Spirituality at work: A conceptualization and measure. Journal of management inquiry, 9(2), 134-145.
  • Avey, J. B., Luthans, F., & Jensen, S. M. (2009). Psychological capital: A positive resource for combating employee stress and turnover. Human resource management, 48(5), 677-693.
  • Aydin, B., & Ceylan, A. (2009). The effect of spiritual leadership on organizational learning capacity. African Journal of Business Management, 3(5), 184-190.
  • Aydın, İ. (2016). İş yaşamında stres. Pegem Akademi.
  • Baer, R. A., Smith, G. T., & Allen, K. B. (2004). Assessment of mindfulness by self-report: The Kentucky Inventory of Mindfulness Skills. Assessment, 11(3), 191-206.
  • Baksi, A., & Sürücü, H. A. (2019). Is spirituality an important variable as the predictor of emotional labour for nursing students? Nurse Education Today, 79, 135-141.
  • Bandura, A. (1997). The anatomy of stages of change. American journal of health promotion: AJHP, 12(1), 8-10.
  • Basım, H. N., & Beğenirbaş, M. (2012). Çalışma yaşamında duygusal emek: Bir ölçek uyarlama çalışması. Yönetim ve Ekonomi: Celal Bayar Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 19(1), 77-90.
  • Beçetek, G. (2021). Polislerde stresle başa çıkmada maneviyatın rolü Sosyal Bilimler Enstitüsü].
  • Beehr, T. A., & Newman, J. E. (1978). Job stress, employee health, and organizational effectiveness: A facet analysis, model, and literature review 1. Personnel Psychology, 31(4), 665-699.
  • Begenirbaş, M. (2013). Kişiliğin Öğretme Stillerine Etkisinde Duygusal Emek ve Tükenmişliğin Aracılık Rolü: Öğretmenler Üzerinde Bir Araştırma [Yayımlanmamış Doktora Tezi, Milli Savunma Üniversitesi]. Ankara.
  • Benefiel, M. (2003). Mapping the terrain of spirituality in organizations research. Journal of organizational change management, 4(16), 367-377.
  • Berzah, M. Ç., & Çakır, M. (2015). İş hayatında maneviyat yaklaşımı ne vaadediyor? Yönetim Bilimleri Dergisi, 13(26), 135-149.
  • Biçkes, D. M., Yılmaz, C., Demirtaş, Ö., & Uğur, A. (2014). Duygusal emek ile iş tatmini arasındaki ilişkide psikolojik sermayenin aracılık rolü: Bir alan çalışması.
  • Board, S. (1999). Medical professionalism in society. The New England journal of medicine, 341, 1612-1616.
  • Bölüktaş, R. P., Özer, Z., & Yıldırım, D. (2018). Uluslararası hemşirelik and’ının mesleki değerler açısından incelenmesi. İstanbul Sabahattin Zaim Üniversitesi Sosyal Bilimler Dergisi, 6(13), 83-98.
  • Byrne, C. J., Morton, D. M., & Dahling, J. J. (2011). Spirituality, religion, and emotional labor in the workplace. Journal of management, spirituality & religion, 8(4), 299-315.
  • Carr, A. (2016). Pozitif psikoloji: Mutluluğun ve insanın güçlü yönlerinin bilimi. Kaknüs Yayınları.
  • Carver, C. S. (1998). Resilience and thriving: Issues, models, and linkages. Journal of social issues, 54(2), 245-266.
  • Carver, C. S., & Scheier, M. F. (2002). The hopeful optimist. Psychological Inquiry, 13(4), 288-290.
  • Carver, C. S., Scheier, M. F., & Segerstrom, S. C. (2010). Optimism. Clinical psychology review, 30(7), 879-889.
  • Chand, P., & Koul, H. (2012). Workplace spirituality, organizational emotional ownership and job satisfaction as moderators in coping with job stress. Decision Making, 9(10), 225-229.
  • Choudhury, K. (2012). Managing workplace stress: The cognitive behavioural way. Springer Science & Business Media.
  • Chu, K. H.-L., & Murrmann, S. K. (2006). Development and validation of the hospitality emotional labor scale. Tourism Management, 27(6), 1181-1191.
  • Cimete, G. (2002). Yaşam sonu bakım: Ölümcül hastalarda bütüncü yaklaşım. Nobel Tıp Kitabevleri.
  • Collins, R. L., Taylor, S. E., & Skokan, L. A. (1990). A better world or a shattered vision? Changes in life perspectives following victimization. Social cognition, 8(3), 263-285.
  • Cox, C. J. (2011). The relationship between spirituality, stress, and academic performance Bowling Green State University].
  • Çetin, F., & Basım, H. N. (2011). Psikolojik Dayanıklılığın İş Tatmini ve Örgütsel
  • Bağlılık Tutumlarındaki Rolü. “İşGüç” Industrial Relations and Human Resources Journal, 13(3).
  • Çetin, F., & Basım, H. N. (2012). Örgütsel psikolojik sermaye: Bir ölçek uyarlama çalışması. Amme İdaresi Dergisi, 45(1), 121-137.
  • Çetinkaya, M. Y. (2019). Eğitim örgütlerinde örgütsel psikolojik sermaye ile örgütsel stres yönetimi arasındaki ilişki/The relationship between organizational psychological capital and organizational stress management
  • Daniel, J. L. (2015). Workplace spirituality and stress: Evidence from Mexico and US. Management Research Review.
  • Davis, K. (1984). İşletmelerde İnsan Davranışı. İstanbul Üniversitesi Yayınevi.
  • De Pascalis, V., Strippoli, E., Riccardi, P., & Vergari, F. (2004). Personality, event-related potential (ERP) and heart rate (HR) in emotional word processing. Personality and Individual Differences, 36(4), 873-891.
  • Declaration, G. (1948). The Hippocratic Oath: International Code of Medical Ethics The Second General Assembly of the World Medical Association, https://www.biusante.parisdescartes.fr/histoire/medica/resultats/index.php?cote=00002&p=13&do=page
  • Delgado, C. (2005). A discussion of the concept of spirituality. Nursing science quarterly, 18(2), 157-162.
  • Diefendorff, J. M., Croyle, M. H., & Gosserand, R. H. (2005). The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior, 66(2), 339-357.
  • Doğanay, A., Ataizi, M., Şimşek, A., Balaban Salı, J., & Akbulut, Y. (2012). Sosyal Bilimlerde Araştırma Yöntemleri. Anadolu Üniversitesi.
  • Erdem, H. (2016). Stresle Basa Çikmada Iç Kontrol Odaginin Yordayici Gücü ve Psikolojik Sermayenin Aracilik Rolü. Türk Psikoloji Dergisi, 31(78), 1.
  • Everly, G. S., & Lating, J. M. (2019). Voluntary control of respiration patterns. In A clinical guide to the treatment of the human stress response (pp. 315-329). Springer.
  • Festinger, L. (1954). A theory of social comparison processes. Human Relations, 7(2), 117-140.
  • Folkman, S., & Lazarus, R. S. (1984). Stress, appraisal, and coping. New York: Springer Publishing Company.
  • Fox, C., Webster, B. D., & Casper, W. C. (2018). Spirituality, psychological capital and employee performance: An empirical examination. Journal of Managerial Issues, 30(2), 194-153.
  • Freshman, B. (1999). An exploratory analysis of definitions and applications of spirituality in the workplace. Journal of organizational change management, 318-327.
  • Fry, L. W. (2003). Toward a theory of spiritual leadership. The leadership quarterly, 14(6), 693-727.
  • Gazete, R. (10.02.2022). Sağlık Hizmet Sunucularının Basamaklandırılmasına Dair Yönetmelik. (Resmi Gazete 31746).
  • Grandey, A., Foo, S. C., Groth, M., & Goodwin, R. E. (2012). Free to be you and me: a climate of authenticity alleviates burnout from emotional labor. Journal of Occupational Health Psychology, 17(1), 1.
  • Grandey, A. A. (1999). The effects of emotional labor: Employee attitudes, stress and performance. Colorado State University.
  • Grandey, A. A. (2000). Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95.
  • Gurlaş, F. (2021). Covıd-19 Salgın Sürecinde Sosyal Destek Algısının İş Yerinde Maneviyat Üzerindeki Etkisinde Tıbbi Hatanın Düzenleyici Rolü: 112 Acil Sağlık Hizmetleri Çalışanları Üzerine Bir Araştırma. Hastane Öncesi Dergisi, 6(3), 351-366.
  • Gümüştekin, G. E., & Gültekin, F. (2009). Stres Kaynaklarının Kariyer Yönetimine Etkileri. Dumlupınar Üniversitesi Sosyal Bilimler Dergisi(23), 147-158.
  • Güzel, Ş., & Tanbaşı, M. (2022). Sağlık Çalışanlarında Çalışma Yaşamı Kalitesinin Örgütsel Maneviyata Etkisi. Akademik Yaklaşımlar Dergisi, 13(1).
  • Hisli Şahin, N., & Durak Bangün, A. (1995). Stresle Başaçıkma Tarzları Ölçeği: Üniversite Öğrencileri İçin Uyarlanması. Türk Psikoloji Dergisi, 10(34), 56-73.
  • Hochschild, A. R. (1983). The Managed Heart. University of California Press.
  • House, J. S., Landis, K. R., & Umberson, D. (1988). Social relationships and health. Science, 241(4865), 540-545.
  • Hölzel, B. K., Carmody, J., Vangel, M., Congleton, C., Yerramsetti, S. M., Gard, T., & Lazar, S. W. (2011). Mindfulness practice leads to increases in regional brain gray matter density. Psychiatry research: neuroimaging, 191(1), 36-43.
  • Ivancevich, J. M., & Matteson, M. T. (1980). Stress And Work: A Managerial Perspective. Scott, Foresman and Company.
  • Jeung, D.-Y., Kim, C., & Chang, S.-J. (2018). Emotional labor and burnout: A review of the literature. Yonsei Medical Journal, 59(2), 187-193.
  • Karakas, F. (2010). Spirituality and performance in organizations: A literature review. Journal of Business Ethics, 94(1), 89-106.
  • Kavuklu, H. (2018). İşyerinde maneviyat ve psikolojik sermaye arasındaki ilişkilerin incelenmesi üzerine bir araştırma.
  • Kawachi, I., & Berkman, L. F. (2001). Social ties and mental health. Journal of Urban health, 78(3), 458-467.
  • Kaya, U., & Serçeoğlu, N. (2013). Duygu İşçilerinde İşe Yabancılaşma: Hizmet Sektöründe Bir Araştırma. Çalışma ve Toplum Dergisi(1), 311-346.
  • Kılıç, F. (2019). Çocuk evlerinde çalışan bakım elemanlarında psikolojik sermaye algısı, iş doyumu ve maneviyat arasındaki ilişkinin incelenmesi İstanbul Sabahattin Zaim Üniversitesi, Sosyal Bilimler Enstitüsü, Aile …].
  • Kinjerski, V. M., & Skrypnek, B. J. (2004). Defining spirit at work: Finding common ground. Journal of Organizational Change Management, 26-42.
  • Kinjerski, V. M., & Skrypnek, B. J. (2006). Measuring the intangible: Development of the spirit at work scale. Academy of management proceedings,
  • Kirkwood, G., Rampes, H., Tuffrey, V., Richardson, J., & Pilkington, K. (2005). Yoga for anxiety: a systematic review of the research evidence. British journal of sports medicine, 39(12), 884-891.
  • Kocabaş, D., & Toraman, A. (2018). Yoğun bakım ve ameliyathane birimlerinde çalışan personelin işyeri maneviyatı üzerine bir araştırma. Avrasya Sosyal ve Ekonomi Araştırmaları Dergisi, 5(12), 393-403.
  • Koenig, H. G. (2012). Religion, spirituality, and health: The research and clinical implications. International Scholarly Research Notices, 2012.
  • Koller, S. L., & Hicks, R. E. (2016). Psychological capital qualities and psychological well-being in Australian mental health professionals. International Journal of Psychological Studies, 8(2), 41-53.
  • Korkmazer, F., Ekingen, E., & Yıldız, A. (2016). Psikolojik sermayenin çalışan performansına etkisi: Sağlık çalışanları üzerinde bir araştırma. Hacettepe Sağlık İdaresi Dergisi, 19(3).
  • Krishnakumar, S., & Neck, C. P. (2002). The “what”,“why” and “how” of spirituality in the workplace. Journal of managerial psychology, 153-164.
  • Kumar, V., & Kumar, S. (2014). Workplace spirituality as a moderator in relation between stress and health: An exploratory empirical assessment. International Review of Psychiatry, 26(3), 344-351.
  • Lee, J., Ok, C., Lee, S. H., & Lee, C. K. (2018). Relationship between Emotional Labor and Customer Orientation among Airline Service Employees: Mediating Role of Depersonalization. Journal of Travel Research, 57(3), 324-341. <Go to ISI>://WOS:000424059300004
  • Lee, L., & Madera, J. M. (2019). A systematic literature review of emotional labor research from the hospitality and tourism literature. International Journal of Contemporary Hospitality Management.
  • Lee, M., Pekrun, R., Taxer, J. L., Schutz, P. A., Vogl, E., & Xie, X. Y. (2016). Teachers' emotions and emotion management: integrating emotion regulation theory with emotional labor research. Social Psychology of Education, 19(4), 843-863. <Go to ISI>://WOS:000392433300008 https://link.springer.com/content/pdf/10.1007%2Fs11218-016-9359-5.pdf
  • Leidner, R. (1999). Emotional labor in service work. Annals of the American Academy of Political and Social Science, 561, 81-95. <Go to ISI>://WOS:000077615400006
  • Linley, P. A. (2003). Positive adaptation to trauma: Wisdom as both process and outcome. Journal of traumatic stress, 16(6), 601-610.
  • Luthans, F. (1989). Organizational Behavior. Mc Graw Hill Book Company.
  • Luthans, F. (2002a). The need for and meaning of positive organizational behavior. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 23(6), 695-706.
  • Luthans, F. (2002b). Positive organizational behavior: Developing and managing psychological strengths. Academy of Management Perspectives, 16(1), 57-72.
  • Luthans, F., Luthans, K. W., & Luthans, B. C. (2004). Positive psychological capital: Beyond human and social capital.
  • Luthans, F., Norman, S. M., Avolio, B. J., & Avey, J. B. (2008). The mediating role of psychological capital in the supportive organizational climate—employee performance relationship. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 29(2), 219-238.
  • Luthans, F., Vogelgesang, G. R., & Lester, P. B. (2006). Developing the psychological capital of resiliency. Human resource development review, 5(1), 25-44.
  • Luthans, F., & Youssef, C. M. (2007). Emerging positive organizational behavior. Journal of Management, 33(3), 321-349.
  • Luthans, F., Youssef, C. M., & Avolio, B. J. (2007). Psychological capital: Developing the human competitive edge (Vol. 198). Oxford University Press Oxford.
  • Mamacı, M. (2021). Ruh Sağlığı Çalışanlarının Çeşitli Değişkenler Açısından Karşılaştırması: Duygusal Emek, Psikolojik Sermaye ve İyi Oluş. OPUS International Journal of Society Researches, 17(35), 2030-2051.
  • McIntosh, B. J., Stern, M., & Ferguson, K. S. (2004). Optimism, coping, and psychological distress: Maternal reactions to NICU hospitalization. Children's Health Care, 33(1), 59-76.
  • Milliman, J., Czaplewski, A. J., & Ferguson, J. (2003). Workplace spirituality and employee work attitudes: An exploratory empirical assessment. Journal of organizational change management, 16(4), 426-447.
  • Mitroff, I. I., & Denton, E. A. (1999). A spiritual audit of corporate America: A hard look at spirituality, religion, and values in the workplace. Jossey-Bass.
  • Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 21(4), 986-1010.
  • Neck, C. P., & Milliman, J. F. (1994). Thought Self-leadership: Finding Spiritual Fulfillment in Organizational Life. Journal of managerial psychology, 9(6), 9-16.
  • Newman, A., Ucbasaran, D., Zhu, F., & Hirst, G. (2014). Psychological capital: A review and synthesis. Journal of Organizational Behavior, 35(S1), S120-S138.
  • Norfolk, D. (1989). İş Hayatında Stres Kaynakları (3 ed.). Form Yayınları.
  • Oman, D., Flinders, T., & Thoresen, C. E. (2008). Integrating spiritual modeling into education: A college course for stress management and spiritual growth. The International Journal for the Psychology of Religion, 18(2), 79-107.
  • Öğüt, A., Çağlıyan, V., & Fındık, M. (2013). A research to determine the effects of emotıonal labour on emotional exhaustion and job satisfaction: The case of health insiıtutions. Mediterranean Journal of Social Sciences, 4(10), 366.
  • Örgev, M., & Günalan, M. (2011). İşyeri Maneviyatı Üzerine Eleştirel Bir Değerlendirme. Kahramanmaraş Sütçü İmam Üniversitesi İ.İ.B.F Dergisi, 51-64.
  • Özkaplan, N. (2009). Duygusal Emek Ve Kadın İşi/Erkek İşi. Çalışma ve Toplum, 2(21), 15-23.
  • Pan, Q., & Zhou, Z. (2009). Psychological capital, coping style and psychological health: An empirical study from college students. 2009 First International Conference on Information Science and Engineering,
  • Park, M. M., & Han, S. J. (2013). Relations of job satisfaction with emotional labor, job stress, and personal resources in home healthcare nurses. Journal of Korean Academy of Community Health Nursing, 24(1), 51-61.
  • Pawar, B. S. (2009). Workplace spirituality facilitation: A comprehensive model. Journal of business ethics, 90(3), 375.
  • Pelenk, S. E. (2018). İş yeri maneviyatı, çalışmaya tutkunluk ve iş stresi arasındaki ilişki: sağlık sektörü çalışanları ile bir araştırma. ICOAEF’18 IV. International Conference on Applied Economics and Finance, 751-760.
  • Petchsawang, P., & Duchon, D. (2009). Measuring workplace spirituality in an Asian context. Human resource development international, 12(4), 459-468.
  • Peterson, S. J., & Luthans, F. (2003). The positive impact and development of hopeful leaders. Leadership & Organization Development Journal.
  • Pilkington, K., Kirkwood, G., Rampes, H., & Richardson, J. (2005). Yoga for depression: the research evidence. Journal of affective disorders, 89(1-3), 13-24.
  • Polatçı, S. (2014). Psikolojik Sermayenin Görev ve Baglamsal Performans Üzerindeki Etkileri: Polis Teskilatinda Bir Arastirma/The Effects of Psychological Capital on Task and Contextual Performance: A Research on Police Organization. Ege Akademik Bakis, 14(1), 115.
  • Powell, T. J., & Enright, S. J. (1990). Anxiety and stress management. Routledge.
  • Pugliesi, K. (1999). The consequences of emotional labor: Effects on work stress, job satisfaction, and well-being. Motivation and Emotion, 23(2), 125-154.
  • Quick, J. C., & Quick, J. D. (1984). Organizational stress and preventive management. McGraw-Hill College.
  • Rabenu, E., Yaniv, E., & Elizur, D. (2017). The relationship between psychological capital, coping with stress, well-being, and performance. Current Psychology, 36(4), 875-887.
  • Ramya, K., & Jose, N. (2013). Work stress and spiritual behavior among staff nurses. International Journal of Nursing Education, 5(2), 152.
  • Rana, S., Ahmed, I., & Shahzadi, G. (2021). Linking workplace spirituality and adaptive performance through a serial mediation of job satisfaction and emotional labor strategies. Management Research Review.
  • Robbins, S. P., & Judge, T. A. (2012). Örgütsel Davranış. Nobel Yayıncılık.
  • Sarkar, A., & Garg, N. (2020). “Peaceful workplace” only a myth? Examining the mediating role of psychological capital on spirituality and nonviolence behaviour at the workplace. International Journal of Conflict Management.
  • Sarkar, A., Garg, N., & Palo, S. (2022). Workplace Spirituality and Psychological Capital (PsyCap) of the Employees: A Cross-sectional Study. Global Business Review, 09721509221111445.
  • Schafer, W. E. (1987). Stress management for wellness (Vol. 1). John Willey and Sons Inc.
  • Scheier, M. F., & Carver, C. S. (1992). Effects of optimism on psychological and physical well-being: Theoretical overview and empirical update. Cognitive therapy and research, 16(2), 201-228.
  • Schermerhorn, J. R. (1984). Management for productivity. John Willey and Sons Inc.
  • Schneider, B., & Bowen, D. E. (1985). Employee and customer perceptions of service in banks: Replication and extension. Journal of Applied Psychology, 70(3), 423.
  • Seligman, M. E. (2020). Öğrenilmiş iyimserlik (S. Kunt-Akbaş, Trans.). Eksi Kitaplar Yayınevi.
  • Selye, H. (1946). The general adaptation syndrome and the diseases of adaptation. The journal of clinical endocrinology, 6(2), 117-230.
  • Sheep, M. L. (2006). Nurturing the whole person: The ethics of workplace spirituality in a society of organizations. Journal of business ethics, 66(4), 357-375.
  • Shrestha, A. K., & Jena, L. K. (2021). Interactive effects of workplace spirituality and psychological capital on employee negativity. Management and Labour Studies, 46(1), 59-77.
  • Smith Jonathan, A., & Rayment John, J. (2007). The Global SMP Fitness Framework: A guide for leaders exploring the relevance of spirituality in the workplace. Management Decision, 45(2), 217-234. https://doi.org/10.1108/00251740710727250
  • Snyder, C. R. (2002). Hope theory: Rainbows in the mind. Psychological Inquiry, 13(4), 249-275.
  • Snyder, C. R., Irving, L. M., & Anderson, J. R. (1991). Hope and health. In Handbook of social and clinical psychology: The health perspective (Vol. 162, pp. 285-305).
  • Tabachnick, B. G., Fidell, L. S., & Ullman, J. B. (2007). Using multivariate statistics (Vol. 5). pearson Boston, MA.
  • Thornton, A. A., & Perez, M. A. (2006). Posttraumatic growth in prostate cancer survivors and their partners. Psycho‐Oncology: Journal of the Psychological, Social and Behavioral Dimensions of Cancer, 15(4), 285-296.
  • Turner, J. (1999). Spirituality in the workplace. CA Magazine, 132(10), 41-42.
  • Tyson, P. (2001). The Hippocratic oath today. Nova, 21.
  • Uçman, P. (1990). Ülkemizde çalışan kadınlarda stresle başaçıkma ve psikolojik rahatsızlıklar. Psikoloji Dergisi, 7(24), 58-75.
  • Urcuyo, K. R., Boyers, A. E., Carver, C. S., & Antoni, M. H. (2005). Finding benefit in breast cancer: Relations with personality, coping, and concurrent well-being. Psychology & Health, 20(2), 175-192.
  • Weston, S. (2002). Faith at work managing the spritual renaissance. Management, 49(3), 28-30.
  • Wolff, H. G. (1953). Stress and disease.
  • Yale, B. W. a. (2020). Mindful Movement for Stress Management. https://beingwell.yale.edu/programs/stress-reduction/mindful-movement-stress-management
  • Yan, Q., & Zhang, L. (2016). Research on Psychological Capital of College Graduates: The Mediating Effect of Coping Styles. 4th international conference on management science, education technology, arts, social science and economics,
  • Yiter, G. (2019). Pozitif psikolojik sermaye ve stresle başa çıkma stratejileri arasındaki ilişkinin incelenmesi (Adana kamu kurumu örneği) Çağ Üniversitesi Sosyal Bilimler Enstitüsü].
  • Yoon, S. L., & Kim, J. H. (2013). Job‐related stress, emotional labor, and depressive symptoms among Korean nurses. Journal of Nursing Scholarship, 45(2), 169-176.
  • Zhang, Y., ElGhaziri, M., Siddique, S., Gore, R., Kurowski, A., Nobrega, S., & Punnett, L. (2021). Emotional Labor and Depressive Symptoms Among Healthcare Workers: The Role of Sleep. Workplace Health & Safety, 69(8), 383-393.
Toplam 148 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular İşletme
Bölüm Araştırma Makalesi
Yazarlar

İpek Nazlı 0000-0003-3302-5311

Hakkı Aktaş 0000-0002-7336-2446

Erken Görünüm Tarihi 26 Aralık 2022
Yayımlanma Tarihi 2 Mayıs 2023
Gönderilme Tarihi 16 Ağustos 2022
Kabul Tarihi 15 Şubat 2023
Yayımlandığı Sayı Yıl 2023 Cilt: 23 Sayı: 1

Kaynak Göster

APA Nazlı, İ., & Aktaş, H. (2023). Örgütsel Maneviyat ve Psikolojik Sermayenin Duygusal Emek ve Stresle Başa Çıkma Üzerindeki Etkisi: İstanbul’da Sağlık Çalışanları Üzerinde Bir Araştırma. Akdeniz İİBF Dergisi, 23(1), 75-96. https://doi.org/10.25294/auiibfd.1162754
AMA Nazlı İ, Aktaş H. Örgütsel Maneviyat ve Psikolojik Sermayenin Duygusal Emek ve Stresle Başa Çıkma Üzerindeki Etkisi: İstanbul’da Sağlık Çalışanları Üzerinde Bir Araştırma. Akdeniz İİBF Dergisi. Mayıs 2023;23(1):75-96. doi:10.25294/auiibfd.1162754
Chicago Nazlı, İpek, ve Hakkı Aktaş. “Örgütsel Maneviyat Ve Psikolojik Sermayenin Duygusal Emek Ve Stresle Başa Çıkma Üzerindeki Etkisi: İstanbul’da Sağlık Çalışanları Üzerinde Bir Araştırma”. Akdeniz İİBF Dergisi 23, sy. 1 (Mayıs 2023): 75-96. https://doi.org/10.25294/auiibfd.1162754.
EndNote Nazlı İ, Aktaş H (01 Mayıs 2023) Örgütsel Maneviyat ve Psikolojik Sermayenin Duygusal Emek ve Stresle Başa Çıkma Üzerindeki Etkisi: İstanbul’da Sağlık Çalışanları Üzerinde Bir Araştırma. Akdeniz İİBF Dergisi 23 1 75–96.
IEEE İ. Nazlı ve H. Aktaş, “Örgütsel Maneviyat ve Psikolojik Sermayenin Duygusal Emek ve Stresle Başa Çıkma Üzerindeki Etkisi: İstanbul’da Sağlık Çalışanları Üzerinde Bir Araştırma”, Akdeniz İİBF Dergisi, c. 23, sy. 1, ss. 75–96, 2023, doi: 10.25294/auiibfd.1162754.
ISNAD Nazlı, İpek - Aktaş, Hakkı. “Örgütsel Maneviyat Ve Psikolojik Sermayenin Duygusal Emek Ve Stresle Başa Çıkma Üzerindeki Etkisi: İstanbul’da Sağlık Çalışanları Üzerinde Bir Araştırma”. Akdeniz İİBF Dergisi 23/1 (Mayıs 2023), 75-96. https://doi.org/10.25294/auiibfd.1162754.
JAMA Nazlı İ, Aktaş H. Örgütsel Maneviyat ve Psikolojik Sermayenin Duygusal Emek ve Stresle Başa Çıkma Üzerindeki Etkisi: İstanbul’da Sağlık Çalışanları Üzerinde Bir Araştırma. Akdeniz İİBF Dergisi. 2023;23:75–96.
MLA Nazlı, İpek ve Hakkı Aktaş. “Örgütsel Maneviyat Ve Psikolojik Sermayenin Duygusal Emek Ve Stresle Başa Çıkma Üzerindeki Etkisi: İstanbul’da Sağlık Çalışanları Üzerinde Bir Araştırma”. Akdeniz İİBF Dergisi, c. 23, sy. 1, 2023, ss. 75-96, doi:10.25294/auiibfd.1162754.
Vancouver Nazlı İ, Aktaş H. Örgütsel Maneviyat ve Psikolojik Sermayenin Duygusal Emek ve Stresle Başa Çıkma Üzerindeki Etkisi: İstanbul’da Sağlık Çalışanları Üzerinde Bir Araştırma. Akdeniz İİBF Dergisi. 2023;23(1):75-96.

Cited By

The mediating role of spirituality in the impact of employees’ dark leadership perceptions on organizational dissent
Quality & Quantity
https://doi.org/10.1007/s11135-024-01996-6
ÖRGÜTSEL ADALET İLE İŞYERİ MANEVİYATI ARASINDAKİ İLİŞKİDE ALGILANAN ÖRGÜTSEL DESTEĞİN ARACI ROLÜ
İşletme Ekonomi ve Yönetim Araştırmaları Dergisi
https://doi.org/10.33416/baybem.1514084
İş Hayatında Başarı ve Maneviyat Üzerine Nitel Bir Araştırma
Rize İlahiyat Dergisi
https://doi.org/10.32950/rid.1251402
Dizinler

143751437114372      14373