ÖRGÜT İÇİ İLETİŞİM VE PERFORMANS DEĞERLENDİRME SİSTEMİ ALGILARI ÖRGÜT KÜLTÜRÜ ALGISINI YORDAR MI?

Öz

Bu araştırmada, çalışanın örgüt içi iletişim ve performans değerlendirme sistemine ilişkin algılarının örgüt kültürü algısı üzerindeki yordayıcılığı incelenmiştir. Bu amaçla iki çalışma gerçekleştirilmiştir. Birinci çalışmada 106 çalışan denek olarak kullanılmış ve çalışanın örgüt içi iletişim ve performans değerlendirme sistemi ile ilgili algılarını ölçmeye yönelik bir ölçeğin psikometrik özellikleri görgül olarak incelenmiştir. İlk çalışma sonunda, incelenen İletişim ve Performans Algısı Ölçeği'nin (İPAÖ) geçerliği ve güvenirliği ile ilgili oldukça destekleyici bulgular ortaya konulmuştur. İkinci çalışma için. bir beyaz eşya firmasının üretim, satış ve pazarlama bölümlerinden 90 çalışan denek olarak alınmıştır. Bu çalışmada, verileri toplamak için İPAÖ ve Örgütsel Kültür Tipi Ölçeği (ÖKTÖ) kullanılmıştır. Yapılan analizler sonunda; örgüt içi iletişim algısının, başarı, destek ve hiyerarşi kültürü algıları için pozitif yönde yordayıcı olduğu görülmüştür. Bundan başka, çalışanın örgüt içinde uygulanan performans değerlendirme sistemi ile ilgili algısının hiyerarşi kültürü algısı için pozitif, güç kültürü algısı için negatif yönde yordayıcı olduğu ortaya konulmuştur.

Anahtar Kelimeler

• Örgüt kültürü, örgüt içi iletişim, performans değerlendirme, kültür algısı, yordayıcılık

Kaynakça

1. ALDER,G. Stoney (2001), "Employee Reactions to Electronic Performance Monitoring: A Consequence of Organizational Culture," The Journal of High Technology Management Research (Cilt 12, Sayı 2): 323-342.
2. BLOOR Geoffreyl DAWSON Patrick 1(994), "Understanding Professional Culture in Organizational Context," Organizational Studies (Cilt 15, Sayı 2): 275-295.
3. BURKE, Ronald J. (1996), "Contributors to Performance Ratings in a Professional Services Firm," Psychological Reports (Cilt 78, Sayı 3): 1284-1286.
4. BURKE, W. Warner (1994), Organization Development: A Process of Learning and Changing (Reading, MA: Addison-Wesley, 2. Baskı).
5. BURKE, W. Warner ve L1TWIN George H. (1992), "A Causal Model of Organizational Performance and Change," Journal of Management (Cilt 18, Sayı 3): 523-545.
6. CAMERON, Kimi QUINN, Robert E. (1999), Diagnosing and Changing Organizational Culture: The Computing Values Framework (Reading, MA: Addison-Wesley).
7. CHESS, Caren (2001), "Organization al Theory and the Stages of Risk Communication," Risk Analysis, 01/21, 179 -188.
8. COOKE, Robert A. / ROUSSEAU, Denise M. (1988), "Behavioral Norms and Expectations: A Quantitative Approach to the Assessment of Organizational Culture," Groups and Organization Studies (Cilt 13, Sayı 3): 245-273.

9. COOKE, Robert, A.I SZUMAL, Janet L. (1993), "Measuring Normative Beliefs and Shared Behavioral Expectations in Organizations: The Reliability and Validity of the Organization al Culture Inventory," Psychological Reports (Cilt 72, Sayı 3): 1299-1330.
10. DAFT, Richard, L. (1992), Organizational Theory and Design (Saint Paul: West Publishing Company)
11. DEAL Terrence E.I KENNEDYAllan A. (1982), Corporate Cultures (Reeding, MA: Addison-Wesley).
12. DENISON, Daniel, R. (1996), "What is the Difference Between Organizational Culture and Organizational Climate? A Natives Point of View on a Decade of Paradigm Wars," Academyof Management Review, 98/21: 619-654.
13. DESHPANDE' Rohitl WEBSTER, Frederick, E., Jr. (1989,. "Organizational culture and marketing: Defining the research agenda," Journal of Marketing, 89/53: 3-15. 4 DeVOE, Sanford. E. i IYENGAR, Sheena S. (2004), "Managers' Theories of Subordinates: A CrossCultural Examination of Manager Perceptions of Motivation and Appraisal of Performance," Organizatlonal Behavior and Human Decision Processes, 04/93: 47-61.
14. ELGAM.AL, Mahmoud, A. (1998), "An Examination of Organization and Suborganization Readiness for Total Quality Management," International Journal of Technology Management (Cilt 16, Sayı 4-6): 556-569.
15. EXTERBILLE, Kaat (1996), "TQM can be DOA Without a Proper Communications Plan," Journal for Quality and Participation, 96/December: 28-32.
16. EVANS, E. M. i MCSHANE, S. L. (1988), "Employee Perceptions of Performance Appraisal Fairness in Two Organizations," Canadian Journal of Behavioral Sciences, 88/20: 177.191.
17. FUNG, Ivan W. H.I TAM, C. M.I TUNG, Karen C. F.I MAN Ada S. K. (2005), "Safety Cultural Divergences Among Management, Supervisory and Worker Groups in Hong Kong Construction Industry," International Journal of Project Management, 05/23, 504- 502. FULK, Janeti BOYD, Brian (1991), "Emerging Theories of Communication in Organizations," Journal of Management (Cilt 17, Sayı 2): 407-446.
18. HACKMAN, J. Richard i WAGEMAN, Ruth (1995), "Total Quality Management: Empirical, Conceptual, and Practicallssues," Administrative Science Quarterly, 95/40: 309-342.
19. HANOY, Charles (1985), Understanding Organizations (Middlesex: Penguin Book Ltd). HARRISON, Roger (1972), "Understanding Your Organization's Character," Harvard Business Review (Cilt 50, Sayı 23): 119-128.
20. HARRISON, Rogerl STOKES, Herb (1992), Diagnosing Organization Culture (San Diego: Pfeiffer and Company).
21. HARVEY, Michael, G. i GRIFFITH, Davidl NOVICEVIC, Milorad (2000), "Development of Timescapes to Effectively Manage Global Inter-Organizational Relational Communications," European Management Journal, 00/18, 646-662.
22. HOFSTEDE Geertl NEUJEN Bram, (1990), Measuring Organizational Cultures: a Qualitative and Quantitative Study Across Twenty Cases," Adminlstrative Science Quarterly, 901 35: 286-315.
23. HUFF, Charles i SPROULL, Lee i KIESLER, Sara (1989), "Computer Communication and Organizational Commitment: Tracing the Relationship in a City Government," Journal of Applied Social Psychology, 89119, 1371-1391.
24. JACOBS, Rickl KAFRY, Ditsal ZEDECK, Sheldom (1980), "Expectations of Behaviorally Anchored Rating Scales," Personel Psychology, 80/33: 595-640.
25. KILM.ANN, Ralph, H. (1995), "A Holistic Program and Critical Success Factors of Corporate Transformation," European Management Journal (Cilt 13, Sayı 2): 175-186.
26. KILM.ANN, Ralph. H. (1996), "Management Learning Organizations: Enhancing Business Education for Twenty- First Century," Management Learning (Cilt 27, Sayı 2): 203-207.
27. KOBER, Kelly i KNOWLES, Richard (1996), "Measurement in Self - Organizing Systems," Journal for Quality and Participation (Cilt 19, Sayı 1): 38-41.
28. KONOVSKY, Marry A. i CROPANZANO, Russel (1991), "Perceived Fairness of Employee Drug Testing as a Predictor of Employee Attitudes and Job Performance," Journal of Applied Psychology, 91/76: 698-707.
29. KOTIER John P. (1996), "Kil! complacency," Fortune, 134 (Cilt 3, Sayı 5): 168-1
30. MAMATOGLU, NihaI (2004), "Örgütsel Kültür Tipi Ölçeği," 3P Psikiyatri, Psikoloji, Psikofarmakoloji Dergisi (CHt 12 Sayı 4): 305-315.
31. MARTIN, Joanne (1992), Cultures in Organizations: Three Perspectives (Oxford: Oxford University Pres).
32. MARTIN, Joanne i SIEHL, Caren (1983), "Organizational Culture and Counter Culture: An Uneasy Symbiosis," Organizational Dynamics, 831Autumn: 52-64.
33. MAURCOULlDES, George, A.I HECK, Ronald, H. (1993), "Organizational Culture and Performance: Proposing and Testing a Model," Organization Science, 93/4: 209-224,
34. MEGLlNO, Bruce MJRAVLlN, Elizabeth c.ı ADKINS, Cheryl L. (1989), "A Work Values Approach to Corparate Culture: A Field Test of the Value Congruence Process and its Relationship to Individual Outcomes," Journal of Applied Psychology, 89/74:, 424 -32.
35. MICHELA, John, L. (1996), "Social Psychology and Organizations," (London, UK: Sage Publications, G. Semin ve K Fieldler Editörlüğünde, Applied Social Psychology kitabından): 227-256.
36. MOORMAN, Robert, H. (1991), "Relationship Between Organizational Justice and Organizational Citizenship Behaviors: do Fairness Perceptions Influence Employee Citizenship," Journal of Applied Psychology, 91/76:, 738-748.
37. NEHER, WHliam W. (1997), Organizational Communication- Chal/enges of Change, Diversity, and Continuity (Boston: Atlyn and Bacon).
38. OLlAN, Judy D. i RYNES, Sara L. (1991), "Making Total Quality Work: Aligning Organizational Processes, Performance Measures, and Stakeholders," Human Resource Management, 91/30: 303-333.
39. O'REILLY, Charles J. i CALDWELL, David F. (1981), "The Commitment and Job Tenure of New Employees: Some Evidence of Post Decisional Justification," Administrotive Science Quarterly (CHt 26, Sayı 4): 597-617.
40. PAŞA, Selda F. (2000), "Türkiye Ortamında Liderlik Özellikleri" (Ankara: Türk Psikologlar Derneği Yayını, Z. Aycan Editörlüğünde, Türkiye'de Yönetim, Liderlik ve Insan Koynaklan Uygulamalan kitabından), 21: 225-241.
41. REDDING, Charles (1996), Communication ethics: A Case of Culpable Neglect (Cresskill, NJ: Hampton pres, J. Jaksa & M. Pritchard Editörlüğünde, Ethics of Technological Transfer kitabından), 7-34.
42. RENTSCH, Joan R. (1990). "Climate and Culture: Interaction and Qualitative Differences in Organizational Meanings", Journal of Applied Psychology, 90/75, 668 . 81.
43. ROGERS, Everett, M. i ROGERS, Rekha A. (1976), Communication in Organizations (New York: New York Press). RUBIN, Irwin i INGUAGIATO, Robert (1991), "Changing the Work Culture," Training and Development (CHt 45, Sayı 7): 57-60.
44. SCHNEIDER, Martin (2004), "Performance Management by Culture in the National Labor Relations Board's Division of Judges and the German Labor Courts of Appeal," Journal of Public Administrotion Research and Theory (CHt 14, Sayı 1): 19-32.
45. SCHEIN, Edgar, H. (1985), "Organization al Culture and Leadership", (San Francisco: Jossey-Bass).
46. SCHEIN, Edgar H. (1992), Organizational Culture and Leodership (San Francisco: Jossey-Bass) (2. Baskı).
47. SEEGER, Matthew W. (1997), Organizational Communicotion Ethics: Decisions and Dilemmas (CresskHI, NJ: Hampton Press).
48. SPENCER, Barbara A. (1994), "Models of Organization and Total Quality Management: A Comparison and Critical Evaluation," Acodemy of Management Review, 94/18: 446- 471.
49. TAYLOR, James C. (2000), "The Evolution and Effectiveness of Maintenance Resource Management (MRM)," International Journal of Industrial Ergonomics, 00/26: 201-215.
50. TRICE, Harrison M. / BEYER, Janice M. (1993), The Cultures of Work Organizations (Englewood Cliffs, NJ: Prentice-Hall).
51. TUNG, L. L.I TAN, J. H.I ER, J. P. L./ UAN, K./ TURBAN, E. (2000), "Adaption, Implementation and Use of Lotus Notes in Singapare," International Journal of Information Management, 00/20; 369-382.
52. WALLACH, Ellen J. (1983), "Individuals and Organizations: The Cultural Match," Training and Development Journal, 29-36.
53. WISE, Kurt (2003), "The Oxford Incident: Organizational Culture's Role in an Anthrax Crisis," Public Relations Review, 03/ 29: 461-472.
54. VALLE, Matthew / BOZEMAN, Dennis P. (2002), "Inter Rater Agreement on Employees' Job Performance: Reviewand Directions," Psychological Reports (Cilt 90, Sayı 3): 975- 985.
55. ZACK, Michael H. (1993), "Interactivity and Communication Mode Choice in Ongoing Management Groups," Information System Research (Cilt 4, Sayı 3): 207-239.