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OTEL İŞLETMELERİNDE ÖRGÜTSEL BAĞLILIK VE ÖRGÜTSEL VATANDAŞLIK DAVRANIŞI İLİŞKİSİ

Yıl 2008, Cilt: 11 Sayı: 19, 75 - 94, 01.06.2008

Öz

Problem Durumu: Günümüzde örgütler, varlıklarını sürdürebilmek için, iş tanımlarında biçimsel olarak belirlenmiş görevlerin ötesinde davranış sergileyen ve örgütlerine bu yönüyle önemli katkılar sağlayan işgörenlere daha çok ihtiyaç duymaktadır. Bunun için örgütsel vatandaşlık davranışı olarak bilinen davranış kalıplarının teşvik edilmesi gerekmektedir. Bu tür davranışları etkileyen önemli belirleyicilerden biri örgütsel bağlılıktır. Araştırmanın Amacı: Bu çalışmanın amacı, örgütsel bağlılığın örgütsel vatandaşlık davranışı üzerindeki etkilerini incelemektir. Yöntem: Çalışma ile ilgili veriler anketler aracılığıyla 283 otel çalışanından toplanmıştır. Verilerin analizinde tanımlayıcı istatistikler, korelasyon ve regresyon analizleri kullanılmıştır. Bulgular ve Sonuç: Analizler, örgütsel bağlılığın, örgütsel vatandaşlık davranışı üzerindeki etkileri konusunda güçlü destek sağlamaktadır. Örgütsel vatandaşlık davranışının en önemli belirleyicisi normatif bağlılıktır. İkinci duygusal bağlılık ve son olarak devam bağlılığıdır. Öneriler: Örgütlerde örgütsel vatandaşlık davranışını geliştirebilmek için, işgörenlerin örgütsel bağlılıklarını artırmak gerekir. Bunun için örgüt içinde paylaşılan bir vizyon oluşturmak, örgüt yönetimlerinin en önemli sorumluluklarından biri olmalıdır. Ayrıca, örgütsel bağlılık açısından işgörenlere, örgütleri için önemli olduklarını hissettirmek gerekir. İş zenginleştirme, kararlara katılımı sağlama, yetki devri, ihtiyaç duyulan kaynakları sağlama gibi uygulamalar yararlı olabilir. Öte yandan özellikle normatif bağlılık açısından, işgörenlerin sahip oldukları değerlerle örgüt değerlerinin örtüşmesi sağlanmalıdır. Bunlara ek olarak, adil bir ödüllendirme sisteminin varlığı da örgütsel bağlılık açısından yararlı olacaktır

Kaynakça

  • (09.04.2008).
  • Allen, N.J. ve Meyer, J.P. (1990). The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization. Journal of Occupational Psychology, 63(1), 1-18.
  • Allison, B.J. vd. (2001). Student Classroom and Career Success: The Role of Organizational Citizenship Behavior, Journal of Educational for Business. 76 (5), 282-294.
  • Alotaibi, A.G. (2001). Antecedents of Organizational Citizenship Behavior: A Study of Public Personnel in Kuwait. Public Personnel Management, 30(3), 363-376.
  • Anderson, D., vd., (2004) Towards the Development of Scales to Measure ‘will’ to Promote Heart Health within Health Organizations in Canada. Health Promotion International, 19(4), 471-481.
  • Bogler, R. ve Somech, A. (2004). Influence of Teacher Empowerment on Teacher’s Organizational Commitment, Professional Commitment and Organizational Citizenship Behavior in Schools. Teaching and Teacher Education, 20, 277-289.
  • Bolon, D.S. (1997). Organizational Citizenship Behavior Among hospital Employees: A Multidimensional Analysis Involving Job Satisfaction and Organizational Commitment. Hospital & Health Services Administration, 42(2), 221-241.
  • Chu, C.-I., Lee, M.-S. Lee ve Hsu, H.-M. (2006). The Impact of Social Support and Job Stres on Public Health Nurses’ Organizational Citizenship Behaviors in Rural Taiwan. Public Health Nursing, 23(6), 496-505.
  • Coyle-Shapiro, J. A-M, Kessler, I. ve Purcell, J. (2004). Exploring Organizationally Directed Citizenship Behavior: Reciprocity or ‘It2s my Job’?. Journal of Mangement Studies, 41(1), 85-106.
  • Cushman, J.W. (2000). Empowerment and the Moderating Effect of Organizational Citizenship Behaviors on Personal Hygiene Practices in the Food Services Industry. Phd. Thesis, Kansas State University, Thesis published by UMI, Kansas.
  • Çermikli, A.H., Kazan, A. ve Atan, M., “İMKB’ye Kote Şirketlerin Finansal Göstergeler ve Kârlılık Faktörlerine Göre Derecelendirilmesi”, (01.07.2008).
  • Deckop, J.R., Mangel, R. ve Cirka, C.C. (1999). Getting More Than You Pay For: Organizational Citizenship Behavior and Pay-For-Performance Plans. Academy of Management Journal, 42(4), 420-428.
  • DiPaola, M.F. ve Hoy, W.K. (2005), Organizational Citizenship of Faculty and Achvievement of High School Students. The High School Journal, The University of North Caroline Press, Feb/Mar, 35-44.
  • Durna, U. ve Eren, V. (2005). Üç Bağlılık Unsuru Ekseninde Örgütsel Bağlılık. Doğuş Üniversitesi Dergisi, 6(2), 210-219.
  • Ehrhart, M.G. (2001). Leadership and Justice Climate as Antecedents of UnitLevel Organizational Citizenship Behavior. Phd. Thesis, University of Maryland, Thesis published by UMI.
  • Evans, B. M. (2001). The Influence of Perceived Procedural Justice on Organizational Citizenship Behavior among Persons Employed in the Parks, Recreation or Leisure Services Profession. Phd. Thesis, Middle Tennessee State University, Thesis published by UMI, Murfreesboro.
  • Evans, B.M. (2001). The Influence of Perceived Procedural Justice on Organizational Citizenship Behavior among Persons Employed in the Parks, Recreation or Leisure Services Profession. Phd. Thesis, Middle Tennessee State University, Thesis published by UMI, Murfreesboro.
  • Feather, N.T. ve Rauter, K.A. (2004). Organizational Citizenship Behaviours in Relation to Job Status, Job Insecurity, Organizational Commitment and ıdentification, Job Satisfaction and Work Values. Journal of Occupational and Organizational Psychology, 77, 81-94.
  • Gautam, T. vd. (2005). Organizational Citizenship Behavior and Organizational Commitment in Nepal. Asian Journal of Socail Psychology, 8, 305-314.
  • Gül, H. (2002). Örgütsel Bağlılık Yaklaşımlarının Mukayesesi ve Değerlendirmesi. Ege Üniversitesi İİBF Ege Akademik Bakış, 1, 37-55.
  • Gürbüz, S. (2006). Örgütsel Vatandaşlık Davranışı ile Duygusal Bağlılık Arasındaki İlişkilerin Belirlenmesine Yönelik Bir Araştırma. Ekonomik ve Sosyal Araştırmalar Dergisi, 3(1), 48-75.
  • İşbaşı, J.Ö. (2000). Örgütsel Vatandaşlık Davranışı: Farklı Ölçeklerin Uygulanabilirliğine İlişkin Bir Çalışma. 8. Ulusal Yönetim ve Organizasyon Kongresi, Erciyes Üniversitesi, 359-372.
  • Konovsky, M.A. ve Organ, D.W. (1996). Dispositional and Contextual Determinants of Organizational Citizenship Behavior. Journal of Organizational Behavior, 17, 253-266.
  • Köse, S. vd. (2003). Örgütsel Vatandaşlık Davranışı ve Tutuma İlişkin Faktörlerle İlişkisi Üzerine Bir Araştırma. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 20, Ocak-Haziran, 1-19.
  • Liao, H. (2002). A Cross Level Analysis of Organizational Citizenship Behavior in Work Groups. Phd. Thesis, The University of Minnesota, Thesis published by UMI, Minneapolis.
  • Love, M.S. (2001). The Case for the Work Group: The Work Group Context as An Antecedent of Organizational Citizenship Behavior. Phd. Thesis, University of Missouri-Columbia, Thesis published by UMI, Columbia.
  • MacKenzie, S.B. vd. (1993). The Impact of Organizational Citizenship Behavior on Evaluations of Salesperson Performance. Journal of Marketing, 57 (1), 70-80.
  • MacKenzie, S.B. vd. (1999). Do Citizens’ Behaviors Matter More for Managers than for Salespeople?. Journal of the Academy of Marketing Science, 27 (4), 396-410.
  • Moorman, R.H., Niehoff, B.P. ve Organ, D.W. (1993). Treating Employees Fairly and Organizational Citizenship Behavior: Sorting the Effects of Job Satisfaction, Organizational Commitment, and Procedural Justice. Employee Responsibilities and Rights Journal, 6(3), 209-225.
  • Nakip, M. (2006). Pazarlama araştırmaları teknikler ve (SPSS destekli) uygulamalar. Gen.2.b., Ankara: Seçkin Yayıncılık.
  • Nguni, S., Sleegers, P. ve Denesen, E. (2006). Transformational and Transactional Leadership Effects on Teachers’ Job Satisfaction, Organizational Commitment, and Organizational Citizenship Behavior in Primary Scholls: The Tanzanian Case. School Effectiveness and School Improvement, 17(2), 145-177.
  • Organ, D.W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
  • Organ, D.W. ve Ryan, K. (1995). A Meta-Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior. Personel Psychology, 48, 775-802.
  • Organ, D.W. ve Ryan, K. (1995). A Meta-Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior. Personel Psychology, 48, 775-802.
  • Ormond, W.E. (1998). Electronic Performance Monitoring and Organizational Citizenship Behavior: A Procedural Justice Perspective. MBA Thesis, The University of Calgary, Capella University, Thesis published by UMI, Alberta.
  • Özdevecioğlu, M. (2003). Örgütsel Vatandaşlık Davranışı ile Üniversite Öğrencilerinin Bazı Demografik Özellikleri ve Akademik Başarıları Arasındaki İlişkilerin Belirlenmesine Yönelik Bir Araştırma. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 20, Ocak-Haziran, 117-135.
  • Parnell, J.A. ve Crandall, W.R. (2003). Propensity for Participative DecisionMaking, job Satisfaction, Organizational Commitment, Organizational Citizenship Behavior, and Intentions to Leave Among Egyptian Managers. The Multinational Business Review, 11(1), 45-65.
  • Podsakoff, P.M. vd. (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, 26 (3), 513-563.
  • Podsakoff, P.M. ve MacKenzie, S.B. (1994). Organizational Citizenship Behaviors and Sales Unit Effectiveness, Journal of Marketing Research, 31, 351-363.
  • Reis, M.J. (2002). The Effects of Supervisor Feedback Behavior on Employee Organizational Citizenship Behaviors: The Role of Perceived Supervisor Fairness in the Social Exchange Process. Phd. Thesis, Claremont Graduate University, Thesis published by UMI, California.
  • Rifai, H.A. (2005). A Test of the Relationships among Perceptions of Justice, Job Satisfaction, Affective Commitment and Organizational Citizenship Behavior. Gadjah Mada International Journal of Business, 7(2), 131-154.
  • Schappe, S.P. (1998). The Influence of Job Satisfaction, Organizational Commitment, and Fairness Perceptions on Organizational Citizenship Behavior. The Journal of Psychology, 132(3), 277-290.
  • Seymen, O.A. (2008). Örgütsel bağlılığı etkileyen örgüt kültürü tipleri üzerine bir araştırma. Ankara: Detay Yayıncılık.
  • Tansky, J.W. (1993). Justice and Organizational Citizenship Behavior: What is the Relationship?. Employee Responsibilities and Rights Journal, 6(3), 195- 207.
  • Thompson, H.B. ve Werner, J.M. (1997). The Impact of Role Conflict/Facilitation on Core and Discretionary Behaviors: Testing a Mediated Model. Journal of Management, 23(4), 583-601.
  • Uyguç, N. ve Çımrın, D. (2004). DEÜ Araştırma ve Uygulama Hastanesi Merkez Laboratuarı Çalışanlarının Örgüte Bağlılıklarını ve İşten Ayrılma Niyetlerini Etkileyen Faktörler. D.E.Ü.İ.İ.B.F. Dergisi, 19(1), 91-99.
  • Williams, L.J. ve Anderson, S.E. (1991). Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors. Journal of Management, 17(3), 601-617.

Relationships Between Organizational Commitment and Organizational Citizenship Behaviour in Hotel Establishments

Yıl 2008, Cilt: 11 Sayı: 19, 75 - 94, 01.06.2008

Öz

Problem Statement: Today organizations require the employees which show extra behaviors beyond their formal job descriptions arranged formally and make considerable contributions to their organizations. For this reason, some behavior models which are known as organizational citizenship behavior must be encouraged. One of the most important antecedents that affect these types of behaviors is organizational commitment. Resarch Aims: The purpose of this study is to examine the effects of organizational commitment on organizational citizenship behaviour. Method: Data for the study were obtained from 283 hotel employees in the city of İstanbul through questionnaires. Descriptive statistics, correlation and regression analysis were used to analyze the data. Findings and Results: Analyses provide strong support for the impacts of organizational commitment on organizational citizenship behavior. The most antecedent of organizational citizenship behavior is normative commitment. Second is emotional commitment and lastly contiunace commitment. Proposals: In order to increase the level of organizational citizenship behavior organizational commitment of employees must be improved. For this reason one of the most important responsibilities of management..must be establishing a vision which is shared inside the organization. Besides for increasing organizational commitment, managers should cause employees to perceive themselves important. In this framework some applications like job enrichments, providing participation to decisions, authority delegation or providing the resources required may be useful. On the other side, for organizational commitment, a harmony between employees’values and organizational values must be provided. Existence of an equitable reward system in organization will be also advantegous for organizational commitment

Kaynakça

  • (09.04.2008).
  • Allen, N.J. ve Meyer, J.P. (1990). The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization. Journal of Occupational Psychology, 63(1), 1-18.
  • Allison, B.J. vd. (2001). Student Classroom and Career Success: The Role of Organizational Citizenship Behavior, Journal of Educational for Business. 76 (5), 282-294.
  • Alotaibi, A.G. (2001). Antecedents of Organizational Citizenship Behavior: A Study of Public Personnel in Kuwait. Public Personnel Management, 30(3), 363-376.
  • Anderson, D., vd., (2004) Towards the Development of Scales to Measure ‘will’ to Promote Heart Health within Health Organizations in Canada. Health Promotion International, 19(4), 471-481.
  • Bogler, R. ve Somech, A. (2004). Influence of Teacher Empowerment on Teacher’s Organizational Commitment, Professional Commitment and Organizational Citizenship Behavior in Schools. Teaching and Teacher Education, 20, 277-289.
  • Bolon, D.S. (1997). Organizational Citizenship Behavior Among hospital Employees: A Multidimensional Analysis Involving Job Satisfaction and Organizational Commitment. Hospital & Health Services Administration, 42(2), 221-241.
  • Chu, C.-I., Lee, M.-S. Lee ve Hsu, H.-M. (2006). The Impact of Social Support and Job Stres on Public Health Nurses’ Organizational Citizenship Behaviors in Rural Taiwan. Public Health Nursing, 23(6), 496-505.
  • Coyle-Shapiro, J. A-M, Kessler, I. ve Purcell, J. (2004). Exploring Organizationally Directed Citizenship Behavior: Reciprocity or ‘It2s my Job’?. Journal of Mangement Studies, 41(1), 85-106.
  • Cushman, J.W. (2000). Empowerment and the Moderating Effect of Organizational Citizenship Behaviors on Personal Hygiene Practices in the Food Services Industry. Phd. Thesis, Kansas State University, Thesis published by UMI, Kansas.
  • Çermikli, A.H., Kazan, A. ve Atan, M., “İMKB’ye Kote Şirketlerin Finansal Göstergeler ve Kârlılık Faktörlerine Göre Derecelendirilmesi”, (01.07.2008).
  • Deckop, J.R., Mangel, R. ve Cirka, C.C. (1999). Getting More Than You Pay For: Organizational Citizenship Behavior and Pay-For-Performance Plans. Academy of Management Journal, 42(4), 420-428.
  • DiPaola, M.F. ve Hoy, W.K. (2005), Organizational Citizenship of Faculty and Achvievement of High School Students. The High School Journal, The University of North Caroline Press, Feb/Mar, 35-44.
  • Durna, U. ve Eren, V. (2005). Üç Bağlılık Unsuru Ekseninde Örgütsel Bağlılık. Doğuş Üniversitesi Dergisi, 6(2), 210-219.
  • Ehrhart, M.G. (2001). Leadership and Justice Climate as Antecedents of UnitLevel Organizational Citizenship Behavior. Phd. Thesis, University of Maryland, Thesis published by UMI.
  • Evans, B. M. (2001). The Influence of Perceived Procedural Justice on Organizational Citizenship Behavior among Persons Employed in the Parks, Recreation or Leisure Services Profession. Phd. Thesis, Middle Tennessee State University, Thesis published by UMI, Murfreesboro.
  • Evans, B.M. (2001). The Influence of Perceived Procedural Justice on Organizational Citizenship Behavior among Persons Employed in the Parks, Recreation or Leisure Services Profession. Phd. Thesis, Middle Tennessee State University, Thesis published by UMI, Murfreesboro.
  • Feather, N.T. ve Rauter, K.A. (2004). Organizational Citizenship Behaviours in Relation to Job Status, Job Insecurity, Organizational Commitment and ıdentification, Job Satisfaction and Work Values. Journal of Occupational and Organizational Psychology, 77, 81-94.
  • Gautam, T. vd. (2005). Organizational Citizenship Behavior and Organizational Commitment in Nepal. Asian Journal of Socail Psychology, 8, 305-314.
  • Gül, H. (2002). Örgütsel Bağlılık Yaklaşımlarının Mukayesesi ve Değerlendirmesi. Ege Üniversitesi İİBF Ege Akademik Bakış, 1, 37-55.
  • Gürbüz, S. (2006). Örgütsel Vatandaşlık Davranışı ile Duygusal Bağlılık Arasındaki İlişkilerin Belirlenmesine Yönelik Bir Araştırma. Ekonomik ve Sosyal Araştırmalar Dergisi, 3(1), 48-75.
  • İşbaşı, J.Ö. (2000). Örgütsel Vatandaşlık Davranışı: Farklı Ölçeklerin Uygulanabilirliğine İlişkin Bir Çalışma. 8. Ulusal Yönetim ve Organizasyon Kongresi, Erciyes Üniversitesi, 359-372.
  • Konovsky, M.A. ve Organ, D.W. (1996). Dispositional and Contextual Determinants of Organizational Citizenship Behavior. Journal of Organizational Behavior, 17, 253-266.
  • Köse, S. vd. (2003). Örgütsel Vatandaşlık Davranışı ve Tutuma İlişkin Faktörlerle İlişkisi Üzerine Bir Araştırma. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 20, Ocak-Haziran, 1-19.
  • Liao, H. (2002). A Cross Level Analysis of Organizational Citizenship Behavior in Work Groups. Phd. Thesis, The University of Minnesota, Thesis published by UMI, Minneapolis.
  • Love, M.S. (2001). The Case for the Work Group: The Work Group Context as An Antecedent of Organizational Citizenship Behavior. Phd. Thesis, University of Missouri-Columbia, Thesis published by UMI, Columbia.
  • MacKenzie, S.B. vd. (1993). The Impact of Organizational Citizenship Behavior on Evaluations of Salesperson Performance. Journal of Marketing, 57 (1), 70-80.
  • MacKenzie, S.B. vd. (1999). Do Citizens’ Behaviors Matter More for Managers than for Salespeople?. Journal of the Academy of Marketing Science, 27 (4), 396-410.
  • Moorman, R.H., Niehoff, B.P. ve Organ, D.W. (1993). Treating Employees Fairly and Organizational Citizenship Behavior: Sorting the Effects of Job Satisfaction, Organizational Commitment, and Procedural Justice. Employee Responsibilities and Rights Journal, 6(3), 209-225.
  • Nakip, M. (2006). Pazarlama araştırmaları teknikler ve (SPSS destekli) uygulamalar. Gen.2.b., Ankara: Seçkin Yayıncılık.
  • Nguni, S., Sleegers, P. ve Denesen, E. (2006). Transformational and Transactional Leadership Effects on Teachers’ Job Satisfaction, Organizational Commitment, and Organizational Citizenship Behavior in Primary Scholls: The Tanzanian Case. School Effectiveness and School Improvement, 17(2), 145-177.
  • Organ, D.W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
  • Organ, D.W. ve Ryan, K. (1995). A Meta-Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior. Personel Psychology, 48, 775-802.
  • Organ, D.W. ve Ryan, K. (1995). A Meta-Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior. Personel Psychology, 48, 775-802.
  • Ormond, W.E. (1998). Electronic Performance Monitoring and Organizational Citizenship Behavior: A Procedural Justice Perspective. MBA Thesis, The University of Calgary, Capella University, Thesis published by UMI, Alberta.
  • Özdevecioğlu, M. (2003). Örgütsel Vatandaşlık Davranışı ile Üniversite Öğrencilerinin Bazı Demografik Özellikleri ve Akademik Başarıları Arasındaki İlişkilerin Belirlenmesine Yönelik Bir Araştırma. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 20, Ocak-Haziran, 117-135.
  • Parnell, J.A. ve Crandall, W.R. (2003). Propensity for Participative DecisionMaking, job Satisfaction, Organizational Commitment, Organizational Citizenship Behavior, and Intentions to Leave Among Egyptian Managers. The Multinational Business Review, 11(1), 45-65.
  • Podsakoff, P.M. vd. (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, 26 (3), 513-563.
  • Podsakoff, P.M. ve MacKenzie, S.B. (1994). Organizational Citizenship Behaviors and Sales Unit Effectiveness, Journal of Marketing Research, 31, 351-363.
  • Reis, M.J. (2002). The Effects of Supervisor Feedback Behavior on Employee Organizational Citizenship Behaviors: The Role of Perceived Supervisor Fairness in the Social Exchange Process. Phd. Thesis, Claremont Graduate University, Thesis published by UMI, California.
  • Rifai, H.A. (2005). A Test of the Relationships among Perceptions of Justice, Job Satisfaction, Affective Commitment and Organizational Citizenship Behavior. Gadjah Mada International Journal of Business, 7(2), 131-154.
  • Schappe, S.P. (1998). The Influence of Job Satisfaction, Organizational Commitment, and Fairness Perceptions on Organizational Citizenship Behavior. The Journal of Psychology, 132(3), 277-290.
  • Seymen, O.A. (2008). Örgütsel bağlılığı etkileyen örgüt kültürü tipleri üzerine bir araştırma. Ankara: Detay Yayıncılık.
  • Tansky, J.W. (1993). Justice and Organizational Citizenship Behavior: What is the Relationship?. Employee Responsibilities and Rights Journal, 6(3), 195- 207.
  • Thompson, H.B. ve Werner, J.M. (1997). The Impact of Role Conflict/Facilitation on Core and Discretionary Behaviors: Testing a Mediated Model. Journal of Management, 23(4), 583-601.
  • Uyguç, N. ve Çımrın, D. (2004). DEÜ Araştırma ve Uygulama Hastanesi Merkez Laboratuarı Çalışanlarının Örgüte Bağlılıklarını ve İşten Ayrılma Niyetlerini Etkileyen Faktörler. D.E.Ü.İ.İ.B.F. Dergisi, 19(1), 91-99.
  • Williams, L.J. ve Anderson, S.E. (1991). Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors. Journal of Management, 17(3), 601-617.
Toplam 47 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Araştırma Makalesi
Yazarlar

Oya İnci Bolat Bu kişi benim

Tamer Bolat Bu kişi benim

Yayımlanma Tarihi 1 Haziran 2008
Yayımlandığı Sayı Yıl 2008 Cilt: 11 Sayı: 19

Kaynak Göster

APA Bolat, O. İ., & Bolat, T. (2008). OTEL İŞLETMELERİNDE ÖRGÜTSEL BAĞLILIK VE ÖRGÜTSEL VATANDAŞLIK DAVRANIŞI İLİŞKİSİ. Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 11(19), 75-94.

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