Workplace Bullying in Hotel Businesses: Its Impact on Job Performance and Counterproductive Work Behavior

Öz

The purpose of this study is to examine the effects of workplace bullying on hotel employees’ job performance and counterproductive work behavior (CWB). The data were collected from employees working in 18 five-star hotels in Alanya that agreed to participate in the study. Using the convenience sampling method, data were obtained through questionnaires administered between May and June 2025. The distribution and collection of the questionnaires were carried out in coordination with hotel management, and a total of 393 valid questionnaires were included in the analysis. The data were analyzed using the partial least squares (PLS) method within the framework of structural equation modeling (SEM) through the SmartPLS software. The findings indicate that workplace bullying has a moderately negative effect on job performance, while it exerts a strong positive effect on CWB. These results contribute to a better understanding of the detrimental effects of workplace bullying on the work environment in hotels and are expected to raise awareness regarding the development of workplace policies aimed at mitigating these effects.

Anahtar Kelimeler

• Workplace bullying
• Job performance
• Counterproductive work behaviours
• Alanya

Otel İşletmelerinde İş Yeri Zorbalığı: İş Performansı ve Üretkenlik Karşıtı İş Davranışına Etkisi

Öz

Bu araştırmanın amacı, otel çalışanlarının iş yeri zorbalığına maruz kalmalarının iş performansı ve üretkenlik karşıtı iş davranışları (ÜKİD) üzerindeki etkilerini incelemektir. Araştırma kapsamında, Alanya’da faaliyet gösteren ve çalışmaya katılmayı kabul eden 18 beş yıldızlı otelde görev yapan çalışanlardan elde edilen veriler kullanılmıştır. Kolayda örnekleme yöntemiyle belirlenen katılımcılardan toplanan veriler, Mayıs–Haziran 2025 döneminde anket tekniği aracılığıyla elde edilmiştir. Anketlerin dağıtım ve geri toplama süreçleri otel yönetimleri ile koordinasyon içerisinde yürütülmüş ve toplam 393 geçerli anket analize dâhil edilmiştir. Veriler, SmartPLS yazılımı kullanılarak yapısal eşitlik modellemesi (YEM) çerçevesinde kısmi en küçük kareler (PLS) yöntemiyle analiz edilmiştir. Bulgular, iş yeri zorbalığının iş performansı üzerinde orta düzeyde olumsuz bir etki yarattığını; buna karşılık ÜKİD üzerinde güçlü ve olumlu bir etkisinin bulunduğunu ortaya koymaktadır. Araştırmadan elde edilen bulguların, otel işletmelerinde iş yeri zorbalığının çalışma ortamı üzerindeki olumsuz etkilerini daha iyi anlamaya katkı sağlayacağı ve bu etkilerin azaltılmasına yönelik iş yeri politikalarının geliştirilmesine dair farkındalık yaratacağı düşünülmektedir.

Anahtar Kelimeler

• İş yeri zorbalığı
• İş performansı
• Üretkenlik karşıtı iş davranışı
• Alanya.

Kaynakça

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