Human Factor in Change Management: An Example from Turkish Banking Sector

Öz

Especially in breaucratic huge organizations change management is a more contrevarsary issue due to the fact that they involve several managerial levels and they are highly crowded structures making change management a difficult and necessary issue. On the one hand, in order to be succesful in change management processes companies should give importance to their employees’ ideas and demands which makes human factor an important element of change management process. This study is a case study encompassing a case from Turkish banking sector, explaining how a successful change management process can be realized with the help of human factor. In the study, it was determined that providing the top management and employee support, making a detailed change plan and creating a vision of change that encourages all stakeholders in the planned change processes are factors that facilitate the change process. In order to avoid any inconvenience in the company we have discussed in the case study, we have deliberately avoided sharing the company name.

Anahtar Kelimeler

• Change Management,Human Factor,Banking Sector

Değişim Yönetiminde İnsan Faktörü: Türkiye Bankacılık Sektörü Örneği

Öz

Değişim yönetimi, özellikle bürokratik devasa organizasyonlarda, birden çok yönetim kademesini içermeleri ve değişim yönetimini zor ve gerekli bir konu haline getirmeleri ve oldukça kalabalık yapılar olması nedeniyle daha tartışmalı bir konudur. Diğer bir yandan, değişim yönetiminde başarılı olmak isteyen şirketler, insan faktörünü yani kendi çalışanlarını değişim yönetimi sürecinin önemli bir unsuru haline getirmeli ve onların değişim ile ilgili fikir ve taleplerine önem vermelidir. Bu çalışmada, planlı değişim yönetim süreci ana odak noktasını oluşturmaktadır. Çalışma bir vaka çalışması olup, Türk bankacılık sektöründen yaşanmış bir vaka üzerinden, insan faktörü yardımı ile başarılı bir değişim yönetimi sürecinin nasıl gerçekleştirildiğini açıklanacaktır. Çalışmada planlı değişim süreçlerinde, üst yönetim desteğinin ve çalışan desteğinin sağlanmasının, detaylı değişim planının yapılmasının ve tüm paydaşları teşvik eden bir değişim vizyonunun oluşturulmasının değişim sürecini kolaylaştıran faktörler olduğu tespit edilmiştir. Vaka incelemesinde ele aldığımız şirkette herhangi bir rahatsızlık yaratmamak için şirket adını paylaşmaktan kasten kaçınılmıştır.   

Anahtar Kelimeler

• Değişim Yönetimi,İnsan faktörü,Bankacılık Sektörü

Kaynakça

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