A Research on Emotional Intelligence at Working Life and Employees' Level of Ability on Using Emotional Intelligence

Öz

It is admitted that the person who can understand and define others’ feelings as much as she can understand and manage his own feelings can be succesfull in both private and work life. The organizations in which many people work in an instutional structure and which have psycho-social side can be succesfull by using the human sources effectively beside the strong relationship among these sources and the synergistic affect of the relationship. Thus, having employees whose IQ is high and whose technical and logical abilities are advanced is not enough for success alone. Beside these qualities, organizations need employees who can understand his own feelings and himself, who can control his feelings; in other words organizations need employees whose emotional and social capacity is high. From this point of view, the employees emotional intelligence quality and their ability in using this capacity has been searched in the head official of Tarsus

Anahtar Kelimeler

• Emotional Intelligence, Working life

Çalışma Yaşamında Duygusal Zeka ve Bireylerin Duygusal Zeka Düzeylerini Kullanabilme Becerileri Üzerine Bir Araştırma

Öz

Kendi duygularını anladığı ve yönetebildiği kadar, başkalarının duygularını anlayabilen ve tanımlayabilen bireylerin hem iş hem de özel yaşamlarında başarılı olacağı kabul edilmektedir. Kurumsal bir yapı içinde onlarca insanın bir arada çalıştığı ve aynı zamanda psiko-sosyal bir yönü olan örgütler, beşeri kaynakların her açıdan etkin kullanımı yanında bu kaynakların kendi içlerinde kurdukları güçlü ilişki ve iletişimin sinerjik etkisi ile başarılı olabilirler. Bu nedenle sadece yüksek zeka katsayısına sahip, teknik ve mantıksal becerileri gelişmiş çalışanların varlığı başarı için yeterli değildir. Aynı zamanda, duygularını ve kendini tanıyan, onları kontrol edebilen, başkalarının duygularını anlayabilen yani duygusal ve sosyal kapasitesi yüksek çalışanların varlığına da ihtiyaç duyulmaktadır. Bu düşünceden hareketle gerçekleştirilen bu çalışmada Tarsus Kaymakamlığında görev yapan personelin Duygusal Zeka düzeyleri ve bunu kullanabilme becerileri araştırılmıştır

Anahtar Kelimeler

• Duygusal Zekâ, Çalışma Yaşamı

Kaynakça

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