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A Research on Emotional Intelligence at Working Life and Employees' Level of Ability on Using Emotional Intelligence

Yıl 2014, Cilt: 11 Sayı: 1, 30 - 49, 01.06.2014

Öz

It is admitted that the person who can understand and define others’ feelings as much as she can understand and manage his own feelings can be succesfull in both private and work life. The organizations in which many people work in an instutional structure and which have psycho-social side can be succesfull by using the human sources effectively beside the strong relationship among these sources and the synergistic affect of the relationship. Thus, having employees whose IQ is high and whose technical and logical abilities are advanced is not enough for success alone. Beside these qualities, organizations need employees who can understand his own feelings and himself, who can control his feelings; in other words organizations need employees whose emotional and social capacity is high. From this point of view, the employees emotional intelligence quality and their ability in using this capacity has been searched in the head official of Tarsus

Kaynakça

  • Austin, E.J., Saklofske, D.H., Huang, S.H.S. ve McKenney, D. (2004). “Measurement of Trait Emotional Intelligence: Testing and Cross- Validating a Modified Version of Schutte Et Al.'s (1998) Measure”, Personality and Individual Differences, 36 (3): 555-562.
  • Baron, R. (1997). The Emotional Intelligence Inventory (EQ-I): Technical Manual. Toronto: Canada: Multi-Health Systems.
  • Codier, E., Freitas, B. ve Muneno, L. (2013). “Developing Emotional Intelligence Ability in Oncology Nurses: A Clinical Rounds Approach”, Oncology Nursing Forum, 40 (1): 22-29.
  • Doğan, S. ve Demiral, Ö. (2007). “Kurumların Başarısında Duygusal Zekanın Rolü ve Önemi”, Yönetim ve Ekonomi, 14 (1): 209-230.
  • Fatima, A., Imran, R. ve Awan, S.H. (2011). “Emotional Intelligence and Transformational Leadership: Finding Gender Differences”, World Applied Sciences Journal, 14 (11): 1734-1743.
  • Fernandez, R., Salamonson, Y. ve Griffiths, R. (2012). “Emotional Intelligence as a Predictor of Academic Performance in First Year Accelerated Graduate Entry Nursing Students”, Journal of Clinical Nursing, 21: 3485-3492.
  • Gondal, U.H. ve Husain, T. (2013). “A Comparative Study of Intelligence Quotient and Emotional Intelligence: Effect on Employees’ Performance”, Asian Journal of Business Management, 5 (1): 153- 162.
  • Maini, J.J., Singh, B. ve Kaur, P. (2012). “The Relationship among Emotional Intelligence and Outcome Variables: A Study of Indian Employees”, Vision, 16 (3): 187-199.
  • Mayer, J.D. ve Salovey, P. (1990). “Emotional Intelligence”, Imagination, Cognition, and Personality, 9: 185-211.
  • Mayer, J.D. ve Salovey, P. (1993). “The Intelligence of Emotional Intelligence”, Intelligence, 17: 433-442.
  • Mayer, J.D., Salovey, P. ve Caruso, D.R.. (2004). “Emotional Intelligence: Theory, Findings, and Implications”, Psychological Inquiry, 15 (3): 197-215.
  • Platsidou, M. (2013). “Trait Emotional Intelligence Predicts Happiness, But How? An Empirical Study in Adolescents and Young Adults”, International Journal of Wellbeing, 3 (2): 197-209.
  • Polat, S. ve Aktop, E. (2010). “Öğretmenlerin Duygusal Zeka ve Örgütsel Destek Algılarının Girişimcilik Davranışlarına Etkisi”, Akademik Bakış Dergisi, 22: 1-20.
  • Psilopanagioti, A., Anagnostopoulos, F., Mourtou, E. ve Niakas, D. (2012). “Emotional Intelligence, Emotional Labor, and Job Satisfaction among Physicians in Greece”, BMC Health Services Research, 12: 463-475.
  • Salovey, P., Brackett, M. A. ve Mayer, J. D. (2004). Emotional Intelligence: Key Readings on the Mayer and Salovey Model. USA: NPR Inc.
  • Satija, S. ve Khan, W. (2013). “Emotional Intelligence as Predictor of Occupational Stress among Working Professionals”, aWEshkar, XV (1): 79-97.
  • Schutte, N.S., Malouff, J.M., Hall, L.E., Haggerty, D.J., Cooper, J.T., Golden, C.J. ve Dornheim, L. (1998). “Development and Validation of a Measure of Emotional Intelligence" Personality and Individual Differences, 25 (2): 167–177.
  • Sertbas, K. (2013). “Research on Emotional Intelligence of Students in The School of Physical Education and Sports in Terms of Various Variables (Sakarya University case)”, International Journal of Academic Research, 5 (6): 200-206.
  • Shahi, M. ve Feizi, M. (2013). “Evaluating The Relative Importance of Emotional Intelligence Dimensions Incidence of Extra-Role Behavior at Social Security Organization in Ardabil Province”, Kuwait Chapter of Arabian Journal of Business and Management Review, 3 (1): 85-94.
  • Tatar, A., Tok, S. ve Saltukoğlu, G. (2011). “Gözden Geçirilmiş Schutte Duygusal Zekâ Ölçeğinin Türkçe’ye Uyarlanması ve Psikometrik Özelliklerinin İncelenmesi”, Klinik Psikofarmakoloji Bülteni, 21 (4): 325-338.
  • Trivellasa, P., Gerogiannis, V. ve Svarna, S. (2013). “Exploring Workplace Implications of Emotional Intelligence (WLEIS) in Hospitals: Job Satisfaction and Turnover Intentions”, Social and Behavioral Sciences, 73: 701-709.
  • Tuğrul, C. (1999). “Duygusal Zeka”, Klinik Psikiyatri, 1: 12-20.
  • Turnipseed, D.L. ve VandeWaa, E.A. (2012). “Relationship Between Emotional Intelligence and Organizational Citizenship Behavior”, Psychological Reports, 110 (3): 899-914.
  • Yahaya, A., Ee, N.S., Bachok, J.D.J, Yahaya, N., Bon, A.T. ve Ismail, S. (2011). “The Relationship of Dimensions of Emotional Intelligence and Academic Performance in Secondary School Students”, Elixir Psychology, 41: 5821-5826.
  • Zee, K.V.D., Thıjs, M. ve Schakel, L. (2002). “The Relationship of Emotional Intelligence with Academic Intelligence and the Big Five”, European Journal of Personality, 16: 103-125.

Çalışma Yaşamında Duygusal Zeka ve Bireylerin Duygusal Zeka Düzeylerini Kullanabilme Becerileri Üzerine Bir Araştırma

Yıl 2014, Cilt: 11 Sayı: 1, 30 - 49, 01.06.2014

Öz

Kendi duygularını anladığı ve yönetebildiği kadar, başkalarının duygularını anlayabilen ve tanımlayabilen bireylerin hem iş hem de özel yaşamlarında başarılı olacağı kabul edilmektedir. Kurumsal bir yapı içinde onlarca insanın bir arada çalıştığı ve aynı zamanda psiko-sosyal bir yönü olan örgütler, beşeri kaynakların her açıdan etkin kullanımı yanında bu kaynakların kendi içlerinde kurdukları güçlü ilişki ve iletişimin sinerjik etkisi ile başarılı olabilirler. Bu nedenle sadece yüksek zeka katsayısına sahip, teknik ve mantıksal becerileri gelişmiş çalışanların varlığı başarı için yeterli değildir. Aynı zamanda, duygularını ve kendini tanıyan, onları kontrol edebilen, başkalarının duygularını anlayabilen yani duygusal ve sosyal kapasitesi yüksek çalışanların varlığına da ihtiyaç duyulmaktadır. Bu düşünceden hareketle gerçekleştirilen bu çalışmada Tarsus Kaymakamlığında görev yapan personelin Duygusal Zeka düzeyleri ve bunu kullanabilme becerileri araştırılmıştır

Kaynakça

  • Austin, E.J., Saklofske, D.H., Huang, S.H.S. ve McKenney, D. (2004). “Measurement of Trait Emotional Intelligence: Testing and Cross- Validating a Modified Version of Schutte Et Al.'s (1998) Measure”, Personality and Individual Differences, 36 (3): 555-562.
  • Baron, R. (1997). The Emotional Intelligence Inventory (EQ-I): Technical Manual. Toronto: Canada: Multi-Health Systems.
  • Codier, E., Freitas, B. ve Muneno, L. (2013). “Developing Emotional Intelligence Ability in Oncology Nurses: A Clinical Rounds Approach”, Oncology Nursing Forum, 40 (1): 22-29.
  • Doğan, S. ve Demiral, Ö. (2007). “Kurumların Başarısında Duygusal Zekanın Rolü ve Önemi”, Yönetim ve Ekonomi, 14 (1): 209-230.
  • Fatima, A., Imran, R. ve Awan, S.H. (2011). “Emotional Intelligence and Transformational Leadership: Finding Gender Differences”, World Applied Sciences Journal, 14 (11): 1734-1743.
  • Fernandez, R., Salamonson, Y. ve Griffiths, R. (2012). “Emotional Intelligence as a Predictor of Academic Performance in First Year Accelerated Graduate Entry Nursing Students”, Journal of Clinical Nursing, 21: 3485-3492.
  • Gondal, U.H. ve Husain, T. (2013). “A Comparative Study of Intelligence Quotient and Emotional Intelligence: Effect on Employees’ Performance”, Asian Journal of Business Management, 5 (1): 153- 162.
  • Maini, J.J., Singh, B. ve Kaur, P. (2012). “The Relationship among Emotional Intelligence and Outcome Variables: A Study of Indian Employees”, Vision, 16 (3): 187-199.
  • Mayer, J.D. ve Salovey, P. (1990). “Emotional Intelligence”, Imagination, Cognition, and Personality, 9: 185-211.
  • Mayer, J.D. ve Salovey, P. (1993). “The Intelligence of Emotional Intelligence”, Intelligence, 17: 433-442.
  • Mayer, J.D., Salovey, P. ve Caruso, D.R.. (2004). “Emotional Intelligence: Theory, Findings, and Implications”, Psychological Inquiry, 15 (3): 197-215.
  • Platsidou, M. (2013). “Trait Emotional Intelligence Predicts Happiness, But How? An Empirical Study in Adolescents and Young Adults”, International Journal of Wellbeing, 3 (2): 197-209.
  • Polat, S. ve Aktop, E. (2010). “Öğretmenlerin Duygusal Zeka ve Örgütsel Destek Algılarının Girişimcilik Davranışlarına Etkisi”, Akademik Bakış Dergisi, 22: 1-20.
  • Psilopanagioti, A., Anagnostopoulos, F., Mourtou, E. ve Niakas, D. (2012). “Emotional Intelligence, Emotional Labor, and Job Satisfaction among Physicians in Greece”, BMC Health Services Research, 12: 463-475.
  • Salovey, P., Brackett, M. A. ve Mayer, J. D. (2004). Emotional Intelligence: Key Readings on the Mayer and Salovey Model. USA: NPR Inc.
  • Satija, S. ve Khan, W. (2013). “Emotional Intelligence as Predictor of Occupational Stress among Working Professionals”, aWEshkar, XV (1): 79-97.
  • Schutte, N.S., Malouff, J.M., Hall, L.E., Haggerty, D.J., Cooper, J.T., Golden, C.J. ve Dornheim, L. (1998). “Development and Validation of a Measure of Emotional Intelligence" Personality and Individual Differences, 25 (2): 167–177.
  • Sertbas, K. (2013). “Research on Emotional Intelligence of Students in The School of Physical Education and Sports in Terms of Various Variables (Sakarya University case)”, International Journal of Academic Research, 5 (6): 200-206.
  • Shahi, M. ve Feizi, M. (2013). “Evaluating The Relative Importance of Emotional Intelligence Dimensions Incidence of Extra-Role Behavior at Social Security Organization in Ardabil Province”, Kuwait Chapter of Arabian Journal of Business and Management Review, 3 (1): 85-94.
  • Tatar, A., Tok, S. ve Saltukoğlu, G. (2011). “Gözden Geçirilmiş Schutte Duygusal Zekâ Ölçeğinin Türkçe’ye Uyarlanması ve Psikometrik Özelliklerinin İncelenmesi”, Klinik Psikofarmakoloji Bülteni, 21 (4): 325-338.
  • Trivellasa, P., Gerogiannis, V. ve Svarna, S. (2013). “Exploring Workplace Implications of Emotional Intelligence (WLEIS) in Hospitals: Job Satisfaction and Turnover Intentions”, Social and Behavioral Sciences, 73: 701-709.
  • Tuğrul, C. (1999). “Duygusal Zeka”, Klinik Psikiyatri, 1: 12-20.
  • Turnipseed, D.L. ve VandeWaa, E.A. (2012). “Relationship Between Emotional Intelligence and Organizational Citizenship Behavior”, Psychological Reports, 110 (3): 899-914.
  • Yahaya, A., Ee, N.S., Bachok, J.D.J, Yahaya, N., Bon, A.T. ve Ismail, S. (2011). “The Relationship of Dimensions of Emotional Intelligence and Academic Performance in Secondary School Students”, Elixir Psychology, 41: 5821-5826.
  • Zee, K.V.D., Thıjs, M. ve Schakel, L. (2002). “The Relationship of Emotional Intelligence with Academic Intelligence and the Big Five”, European Journal of Personality, 16: 103-125.
Toplam 25 adet kaynakça vardır.

Ayrıntılar

Diğer ID JA72FU52FM
Bölüm Araştırma Makalesi
Yazarlar

Hasan Gül Bu kişi benim

Mehmet İnce

Oya Korkmaz

Yayımlanma Tarihi 1 Haziran 2014
Yayımlandığı Sayı Yıl 2014 Cilt: 11 Sayı: 1

Kaynak Göster

APA Gül, H., İnce, M., & Korkmaz, O. (2014). Çalışma Yaşamında Duygusal Zeka ve Bireylerin Duygusal Zeka Düzeylerini Kullanabilme Becerileri Üzerine Bir Araştırma. Çağ Üniversitesi Sosyal Bilimler Dergisi, 11(1), 30-49.