Araştırma Makalesi
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AN ANALYSIS OF PUBLIC SERVICE MOTIVATION PERCEPTION IN A DISTRICT-LEVEL CASE

Yıl 2026, Cilt: 24 Sayı: 59, 125 - 149, 24.01.2026

Ahmet Alanli

https://doi.org/10.35408/comuybd.1599193

Öz

The motivation of public employees plays a critical role in the effective and efficient delivery of public services. Therefore, understanding the factors that influence public employees' motivation is a significant concern for public administrators. The concept of Public Service Motivation (PSM), which examines the motivation of public sector employees, has been a prominent topic since the 1990s. This study aims to examine the applicability of Perry’s (1996) four-dimensional PSM scale in the context of Turkish public administration through a case study of a district. A qualitative research method was adopted and semi-structured interviews were conducted with 17 managers working in the central district administration and the municipal administration. The collected data were analyzed using content analysis and three main themes were identified: “reasons for working in the public sector”, “dimensions of public service motivation” and “expectations of public employees”. The research findings revealed that the dimensions defined by Perry (1996) “attraction to public policy-making”, “compassion”, “self-sacrifice” and “commitment to the public interest” were found to be largely valid in the Turkish context. While a new dimension, “commitment to public duty” was identified as an additional motivational factor in the Turkish context. Moreover, it was observed that intrinsic factors such as service to society, contribution to the public interest and devotion are decisive in the motivation of public employees, but these factors interact with financial conditions, job security and organizational structure. In addition, several policy recommendations were developed based on the expectations and motivational sources of public employees. This study aims to contribute to a better understanding of the PSM concept in the context of Turkish public administration.

Anahtar Kelimeler

Public Sector Employees Employee Motivation Intrinsic and Extrinsic Motivation Public Administration Human Resource Management

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KAMU HİZMETİ MOTİVASYONU ALGISININ BİR İLÇE ÖRNEĞİNDE İNCELENMESİ

Yıl 2026, Cilt: 24 Sayı: 59, 125 - 149, 24.01.2026

Ahmet Alanli

https://doi.org/10.35408/comuybd.1599193

Öz

Kamu hizmetlerinin etkin ve verimli bir şekilde sunulmasında kamu çalışanlarının motivasyonu kritik bir rol oynamaktadır. Bu nedenle, kamu çalışanlarının motivasyonunu etkileyen unsurları anlamak, kamu yöneticileri için önemli bir sorun alanıdır. Kamu sektöründe çalışanların motivasyonunu inceleyen Kamu Hizmeti Motivasyonu (KHM) kavramı, 1990’lı yıllardan bu yana önemli bir gündem maddesi olmuştur. Bu çalışma, Perry (1996)’nin geliştirdiği dört boyutlu KHM ölçeğinin, Türk kamu yönetimi bağlamında bir ilçe örneğinde uygulanabilirliğini incelemeyi amaçlamaktadır. Araştırmada nitel yöntem tercih edilmiş ve ilçenin merkez teşkilatı ile belediye teşkilatında görev yapan 17 yöneticiyle yarı yapılandırılmış görüşmeler gerçekleştirilmiştir. Elde edilen veriler içerik analizi yöntemiyle değerlendirilmiş ve üç ana tema ortaya çıkarılmıştır: “kamu sektöründe çalışma nedenleri”, “kamu hizmeti motivasyonu boyutları” ve “kamu görevlilerinin beklentileri”. Araştırma sonucuna göre Perry (1996)’nin tanımladığı “kamu politikası oluşturma sürecine ilgi”, “merhamet”, “özveri” ve “kamu yararına bağlılık” boyutlarının Türkiye bağlamında büyük ölçüde geçerli olduğu belirlenmiştir. Ayrıca, “kamu görevine bağlılık” boyutunun yerel ve kültürel bağlamda ek bir motivasyon unsuru olduğu bulgusuna ulaşılmıştır. Buna ek olarak kamu çalışanlarının motivasyonunda topluma hizmet ve kamu yararına katkı sağlama, özveri gibi içsel faktörlerin belirleyici olduğu ancak bunların parasal koşullar, iş güvencesi ve örgütsel yapı ile etkileşim içinde bulunduğu görülmüştür. Son olarak, kamu görevlilerinin beklentileri ve motivasyon kaynakları doğrultusunda çeşitli politika önerileri geliştirilmiştir. Bu çalışma, KHM kavramının Türk kamu yönetimi bağlamında daha iyi anlaşılmasına katkı sunmayı hedeflemektedir.

Anahtar Kelimeler

Kamu Personeli Çalışan Motivasyonu İçsel ve Dışsal Motivasyon Kamu Yönetimi insan Kaynakları Yönetimi

Etik Beyan

Araştırmanın yapılabilmesi, araştırma verilerinin toplanabilmesi için etik kurul izni alınmıştır (Burdur Mehmet Akif Ersoy Üniversitesi Girişimsel Olmayan Klinik Araştırmalar Etik Kurulu, 08.07. 2024 Tarihli, 392 sayılı karar). Etik kurallarına uygun bir şekilde çalışma gerçekleştirilmiştir.

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  • Newstrom, J. W. (2007). Organizational Behaviour Human Behaviour at Work (13th ed.). New York: McGraw-Hill.
  • Newstrom, J. W. (2007). Organizational Behaviour Human Behaviour at Work (13th ed.). New York: McGraw-Hill.
  • OECD (2017). Trust and Public Policy: How Better Governance Can Help Rebuild Public Trust. Paris: OECD Publishing.
  • OECD (2017). Trust and Public Policy: How Better Governance Can Help Rebuild Public Trust. Paris: OECD Publishing.
  • Onar, S. (1966). İdare Hukukunun Umumi Esasları. İstanbul: İsmail Akgün Matbaası.
  • Onar, S. (1966). İdare Hukukunun Umumi Esasları. İstanbul: İsmail Akgün Matbaası.
  • Öztürk, H. (2021). İl Özel İdarelerinde Kamu Hizmeti Motivasyonu: Burdur İli Örneği. Alanya Akademik Bakış, 5(3), 1231-1248.
  • Öztürk, H. (2021). İl Özel İdarelerinde Kamu Hizmeti Motivasyonu: Burdur İli Örneği. Alanya Akademik Bakış, 5(3), 1231-1248.
  • Palma, R., Crisci, A. ve Mangia, G. (2020). Public Service Motivation-Individual Performance Relationship: Does User Orientation Matter? Socio-Economic Planning Sciences, 73(6), 1-11
  • Palma, R., Crisci, A. ve Mangia, G. (2020). Public Service Motivation-Individual Performance Relationship: Does User Orientation Matter? Socio-Economic Planning Sciences, 73(6), 1-11
  • Patton, M. Q. (2002). How to Use Qualitative Methods in Evaluation (3rd ed). London: Sage Publications.
  • Patton, M. Q. (2002). How to Use Qualitative Methods in Evaluation (3rd ed). London: Sage Publications.
  • Perry, J. L. (1996). Measuring Public Service Motivation: An Assessment of Construct Reliability and Validity. Journal of Public Administration Research and Theory, 6(1), 5-22.
  • Perry, J. L. (1996). Measuring Public Service Motivation: An Assessment of Construct Reliability and Validity. Journal of Public Administration Research and Theory, 6(1), 5-22.
  • Perry, J. L. (1997). Antecedents of Public Service Motivation. Journal of Public Administration Research and Theory, 7(2), 181–197.
  • Perry, J. L. (1997). Antecedents of Public Service Motivation. Journal of Public Administration Research and Theory, 7(2), 181–197.
  • Perry, J. L. (2000). Bringing Society in: Toward A Theory of Public Service Motivation. Journal of Public Administration Research and Theory, 10 (2), 471-488.
  • Perry, J. L. (2000). Bringing Society in: Toward A Theory of Public Service Motivation. Journal of Public Administration Research and Theory, 10 (2), 471-488.
  • Perry, J. L. ve Hondeghem, A. (2008). Building Theory and Empirical Evidence About Public Service Motivation. International Public Management Journal, 11(1), 3-12.
  • Perry, J. L. ve Hondeghem, A. (2008). Building Theory and Empirical Evidence About Public Service Motivation. International Public Management Journal, 11(1), 3-12.
  • Perry, J. L. ve Vandenabeele, W. (2015). Public Service Motivation Research: Achievements, Challenges, and Future Directions. Public Administration Review, 75(5), 692-699.
  • Perry, J. L. ve Vandenabeele, W. (2015). Public Service Motivation Research: Achievements, Challenges, and Future Directions. Public Administration Review, 75(5), 692-699.
  • Perry, J. L. ve Wise, L. R. (1990). The Motivational Bases of Public Service. Public Administration Review, 50(3), 367-373.
  • Perry, J. L. ve Wise, L. R. (1990). The Motivational Bases of Public Service. Public Administration Review, 50(3), 367-373.
  • Perry, J. L., Hondeghem, A. ve Wise, L. R. (2010). Revisiting the Motivational Bases of Public Service: Twenty Years of Research and an Agenda for the Future. Public Administration Review, 68, 445-458
  • Perry, J. L., Hondeghem, A. ve Wise, L. R. (2010). Revisiting the Motivational Bases of Public Service: Twenty Years of Research and an Agenda for the Future. Public Administration Review, 68, 445-458
  • Petrovsky, N. ve Ritz, A. (2014). Public Service Motivation and Performance: A Critical Perspective. Evidence-based HRM: A Global Forum for Empirical Scholarship, 2, 57-79.
  • Petrovsky, N. ve Ritz, A. (2014). Public Service Motivation and Performance: A Critical Perspective. Evidence-based HRM: A Global Forum for Empirical Scholarship, 2, 57-79.
  • Petrovsky, N., Xin, G., ve Yu, J. (2023). Job Satisfaction and Citizen Satisfaction With Street-Level Bureaucrats: Is There a Satisfaction Mirror? Journal of Public Administration Research and Theory, 33(2), 279–295.
  • Petrovsky, N., Xin, G., ve Yu, J. (2023). Job Satisfaction and Citizen Satisfaction With Street-Level Bureaucrats: Is There a Satisfaction Mirror? Journal of Public Administration Research and Theory, 33(2), 279–295.
  • Prysmakova, P. (2013). Public Service Motivation in Europe: Testing Attitudes Toward Work Motives. Report. USA: Florida International University.
  • Prysmakova, P. (2013). Public Service Motivation in Europe: Testing Attitudes Toward Work Motives. Report. USA: Florida International University.
  • Rainey, H. G. ve Steinbauer, P. (1999). Galloping Elephants: Developing Elements of a Theory of Effective Government Organizations. Journal of Public Administration Research and Theory, 9(1), 1–32.
  • Rainey, H. G. ve Steinbauer, P. (1999). Galloping Elephants: Developing Elements of a Theory of Effective Government Organizations. Journal of Public Administration Research and Theory, 9(1), 1–32.
  • Ritz, A., G. A. Brewer ve O. Neumann (2016). Public Service Motivation: A Systematic Literature Review and Outlook. Public Administration Review, 76 (3), 414–26.
  • Ritz, A., G. A. Brewer ve O. Neumann (2016). Public Service Motivation: A Systematic Literature Review and Outlook. Public Administration Review, 76 (3), 414–26.
  • Ritz, A., C. Schott, C. Nitzl ve K. Alfes (2020). Public Service Motivation and Prosocial Motivation: Two Sides of the Same Coin? Public Management Review, 1-25.
  • Ritz, A., C. Schott, C. Nitzl ve K. Alfes (2020). Public Service Motivation and Prosocial Motivation: Two Sides of the Same Coin? Public Management Review, 1-25.
  • Ryan, R. M. ve Deci, E. L. (2000). Self-Determination Theory and The Facilitation of Intrinsic Motivation, Social Development and Well-Being. American Psychologist, 55(1), 68-78.
  • Ryan, R. M. ve Deci, E. L. (2000). Self-Determination Theory and The Facilitation of Intrinsic Motivation, Social Development and Well-Being. American Psychologist, 55(1), 68-78.
  • Sibonde, A. ve Dassah, M. (2021). The Relationship Between Employee Motivation and Service Quality: Case Study of a Selected Municipality in The Western Cape Province, South Africa. Africa’s Public Service Delivery and Performance Review, 9(1), 1–12.
  • Sibonde, A. ve Dassah, M. (2021). The Relationship Between Employee Motivation and Service Quality: Case Study of a Selected Municipality in The Western Cape Province, South Africa. Africa’s Public Service Delivery and Performance Review, 9(1), 1–12.
  • Sunar, L. (2020). Türkiye’de Mesleki İtibar: Dönüşen Çalışma Hayatı ve Mesleklerin Sosyal Konumu. Journal of Economy Culture and Society, (1), 29–59.
  • Sunar, L. (2020). Türkiye’de Mesleki İtibar: Dönüşen Çalışma Hayatı ve Mesleklerin Sosyal Konumu. Journal of Economy Culture and Society, (1), 29–59.
  • Taylor, J. (2007). The Impact of Public Service Motives On Work Outcomes in Australia: A Comparative Multi-Dimensional Analysis. Public Administration, 85(4), 931–959.
  • Taylor, J. (2007). The Impact of Public Service Motives On Work Outcomes in Australia: A Comparative Multi-Dimensional Analysis. Public Administration, 85(4), 931–959.
  • Vandenabeele, W. (2007). Toward a Public Administration Theory of Public Service Motivation. Public Management Review, 9(4), 545–556.
  • Vandenabeele, W. (2007). Toward a Public Administration Theory of Public Service Motivation. Public Management Review, 9(4), 545–556.
  • Vandenabeele, W. (2011). Who Wants to Deliver Public Service? Do Institutional Antecedents of Public Service Motivation Provide an Answer? Review of Public Personnel Administration, 31(1), 87–107.
  • Vandenabeele, W. (2011). Who Wants to Deliver Public Service? Do Institutional Antecedents of Public Service Motivation Provide an Answer? Review of Public Personnel Administration, 31(1), 87–107.
  • Vandenabeele, W. ve Van de Walle , S. (2008). International Difference in Public Service Motivation: Comparing Regions Across the World. J. L. Perry ve A. Hondeghem (Ed.), Motivation in Public Management: The Call of Public Service içinde, (223-244). Oxford: Oxford University Press.
  • Vandenabeele, W. ve Van de Walle , S. (2008). International Difference in Public Service Motivation: Comparing Regions Across the World. J. L. Perry ve A. Hondeghem (Ed.), Motivation in Public Management: The Call of Public Service içinde, (223-244). Oxford: Oxford University Press.
  • Wittmer, D. (1991). Serving the People or Serving for Pay: Reward Preferences Among Government, Hybrid Sector, and Business Managers. Public productivity and Management Review, 14, 369-383.
  • Wittmer, D. (1991). Serving the People or Serving for Pay: Reward Preferences Among Government, Hybrid Sector, and Business Managers. Public productivity and Management Review, 14, 369-383.
  • Wright, B. E. (2001). Public-Sector Work Motivation: A Review of the Current Literature and a Revised Conceptual Model. Journal of Public Administration Research and Theory, 11(4), 559-586.
  • Wright, B. E. (2001). Public-Sector Work Motivation: A Review of the Current Literature and a Revised Conceptual Model. Journal of Public Administration Research and Theory, 11(4), 559-586.
  • Wright, B. E. (2007). Public Service and Motivation: Does Mission Matter? Public Administration Review, 67(1), 54–64.
  • Wright, B. E. (2007). Public Service and Motivation: Does Mission Matter? Public Administration Review, 67(1), 54–64.
  • Wright, B. ve Grant, A. (2010). Unanswered Questions about Public Service Motivation: Designing Research to Address Key Issues of Emergence and Effects. Public Administration Review, 70, 691-700.
  • Wright, B. ve Grant, A. (2010). Unanswered Questions about Public Service Motivation: Designing Research to Address Key Issues of Emergence and Effects. Public Administration Review, 70, 691-700.
  • Yıldırım, A. ve Şimşek, H. (2013). Sosyal Bilimlerde Nitel Araştırma Yöntemleri. Ankara: Seçkin Yayınevleri.
  • Yıldırım, A. ve Şimşek, H. (2013). Sosyal Bilimlerde Nitel Araştırma Yöntemleri. Ankara: Seçkin Yayınevleri.
Toplam 158 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Kamu Yönetimi
Bölüm Araştırma Makalesi
Yazarlar

Ahmet Alanli 0000-0003-4888-8777

Gönderilme Tarihi 10 Aralık 2024
Kabul Tarihi 16 Aralık 2025
Yayımlanma Tarihi 24 Ocak 2026
Yayımlandığı Sayı Yıl 2026 Cilt: 24 Sayı: 59

Kaynak Göster

APA Alanli, A. (2026). KAMU HİZMETİ MOTİVASYONU ALGISININ BİR İLÇE ÖRNEĞİNDE İNCELENMESİ. Yönetim Bilimleri Dergisi, 24(59), 125-149. https://doi.org/10.35408/comuybd.1599193

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