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Empathy Capability, Motivation, and Performance: In the Perspective of New Product Development

Yıl 2015, Cilt: 13 Sayı: 25, 357 - 387, 01.06.2015

Öz

In today’s business environments, firms, which produce high-tech products, are becoming increasingly focused on new product development projects. Although in the extant literature it is widely accepted that the capabilities of new product developers have significant effects on the performance of product development projects; more, detailed, and particular empirical studies are needed in order to understand thoroughly the role of capabilities on performance. Based on the empathy-attitude-action model, this study investigates the interrelationships among empathy capability, motivation, and performance in new product development projects. For this purpose, based on the analyses conducted on data from 145 product developers -by using structural equation model based on partial least squares (PLS) method-, a positive and significant relationship was found both between empathy and motivation, motivation and performance. Moreover, it was hypothesized that project complexity has a moderator role between empathy capability and motivation, and we found that while product development projects become more complex, empathy increases its impact on intrinsic motivation

Kaynakça

  • Açıkgöz, Atif, Günsel, Ayşe, Bayyurt, Nizamettin, ve Kuzey, Cemil, “Team climate, team cognition, team intuition, and software quality: The moderating role of project complexity”, Group Decision and Negotiation, 2014, 23, s.1145-1176.
  • Akgün, Ali E., Keskin, Halit ve Byrne, John, “Organizational emotional capability, product and process innovation, and firm performance: An empirical analy- sis”, Journal of Engineering and Technology Management, 26, 2009, s.103-130.
  • Amit, Raphael, ve Schoemaker Paul J.H., “Strategic assets and organizational rent”, Strategic Management Journal, 14, 1993, s.33-46.
  • Batson, C. Daniel, Chang, Johee, Orr, Ryan, ve Rowland, Jennifer, “Empathy, atti- tudes, and action: Can feeling for a member of a stigmatized group motivate one to help the group?”, Personality and Social Psychology Bulletin, 28, 2002, s.1656-1666.
  • Carbonell, Pilar, ve Rodríguez-Escudero, Ana I., “The effects of managerial output control and team autonomy on the speed of new product development: The moderating effect of product newness”, International Journal of Product De- velopment, 13, 2011, s.298-315.
  • Cassels, Tracy G., Chan, Sherilynn, Chung, Winnie, ve Birch, Susan A.J., “The role of culture in affective empathy: Cultural and bicultural differences”, Journal of Cognition and Culture, 10, 2010, s.309-326.
  • Cerasoli, Christopher P., Nicklin, Jessica M., ve Ford, Michael T., “Intrinsic mo- tivation and extrinsic incentives jointly predict performance: A 40-year me- ta-analysis”, Psychological Bulletin, Advance Online Publication, 2014, DOI 10.1037/a0035661.
  • Chang, Kuo-chung, Sheu, Tsong Shin, Klein, Gary, ve Jiang, J. Jiang, “User commit- ment and collaboration: Motivational antecedents and project performance”, Information and Software Technology, 52, 2010, s.672–679.
  • Chin, Wynne W., “The partial least squares approach for structural equation mo- deling”. (Mahwah, NJ: Lawrence Erlbaum Associates, 1998).
  • Churchill, Jr. Gilbert A., “A paradigm for developing better measures of marketing constructs”, Journal of Marketing Research, 16, 1979, s.64-73.
  • Cohen, Jacob, “Statistical power analysis for the behavioral sciences”. (Hillsdale, NJ: Lawrence Earlbaum Associates, 1988).
  • Cooper, Robert G., ve Kleinschmidt, Elko J., “Success factors in product innovati- on”, Industrial Marketing Management, 16, 1987, s.215-223.
  • Cooper, Randolp B., ve Jayatilaka, Bandula, “Group creativity: The effects of ext- rinsic, intrinsic, and obligation motivations”, Creativity Research Journal, 18, 2006, s.153-172.
  • Day, George S., “The capabilities of market-driven organizations”, Journal of Mar- keting, 58, 1994, s.37-43.
  • Deci, Edward L., “Effects of externally mediated rewards on intrinsic motivation”, Journal of Personality and Social Psychology, 18, 1971, s.105-115.
  • Deci, Edward L., “The effects of contingent and noncontingent rewards and cont- rols on intrinsic motivation”, Organizational Behavior and Human Performan- ce, 8, 1972, s.217–229.
  • Deci, Edward L., Koestner, Richard, ve Ryan, Richard M., “A meta-analytic review of experiments examining the effects of extrinsic rewards on intrinsic motiva- tion”, Psychological Bulletin, 125, 1999, s.627-668.
  • Deeds, David L., “The role of R&D intensity, technical development and absorpti- ve capacity in creating entrepreneurial wealth in high technology start-ups”, Journal of Engineering and Technology Management, 18, 2001, s.29-47.
  • Duan, Changming, ve Hill, Clara E., “The current state of empathy research”, Jour- nal of Counseling Psychology, 43, 1996, s.261-274.
  • e Cunha, Miguel Pina, Clegg, Stewart R., ve Kamoche, Ken, “Improvisation as “real time foresight””, Futures, 44, 2012, s.265-272.
  • Fornell, Claes, ve Larcker, David F., “Evaluating structural equation models with unobservable variables and measurement error”, Journal of Marketing Rese- arch, 18, 1981, s.39-50.
  • Geraldi, Joana, G., “What complexity assessments can tell us about projects: Dia- logue between conception and perception”, Technology Analysis & Strategic Management, 21, 2009, s.665–678.
  • Graziano, Anthony M., ve Raulin, Michael L., “Research methods: A process of inquiry”. (New York: Addison-Wesley, 1997).
  • Guay, Frédéric, Vallerand, Robert J., ve Blancha, Céline, “On the assessment of situational ıntrinsic and extrinsic motivation: The situational motivation scale (SIMS)”, Motivation and Emotion, 24, 2000, s.175-213.
  • Hackman, J. Richard, “Motivation through the design of work: Test of a theory”, Organizational Behavior and Human Performance, 16, 1976, s.250-279.
  • He, Jun, Butler, Brian S., ve King, William R, “Team cognition: Development and evolution in software project teams”, Journal of Management Information Systems, 24, 2007, s.261-292.
  • Holt, Svetlana, ve Marques, Joan, “Empathy in leadership: appropriate or misp- laced? An empirical study on a topic that is asking for attention”, Journal of Business Ethics, 105, 2012, s.95-105.
  • Huber, George P., ve Power, Danial J., Retrospective reports of strategic-level ma- nagers: Guidelines for increasing their accuracy”, Strategic Management Jour- nal, 6, 1985, s.171-180.
  • Huy, Quy Nguyen, “Emotional capability, emotional intelligence, and radical change”, Academy of Management Review, 24, 1999, s.325-345.
  • Isen, Alice M., ve Reeve, Johnmarshall, “The influence of positive affect on intrinsic and extrinsic motivation: Facilitating enjoyment of play, responsible work be- havior, and self-control”, Motivation and Emotion, 29, 2005, s.297-325.
  • Kumar, Nirmalya, Stern, Louis W., ve Anderson, James C., “Conducting interorga- nizational research using key informants”, Academy of Management Journal, 36, 1993, s.1633-1651.
  • Lynn, Gary S., ve Akgün, Ali E., “Innovation strategies under the uncertainty: A continence approach”, Engineering Management Journal, 10, 1998, s.11-17.
  • Markin, Rayna, “Does my group know how I feel? Measuring intellectual empathy in groups using the social relations model”, Group Dynamics: Theory, Rese- arch, and Practice, 15, 2011, s.1–15.
  • Mencl, Jennifer, ve May, Douglas R., “The effects of proximity and empathy on ethical decision-making: An Exploratory investigation”, Journal of Business Ethics, 85, 2009, s.201-226.
  • Miao, C. Fred, Evans, Kenneth R., ve Shaoming, Zou, “The role of salesperson mo- tivation in sales control systems — Intrinsic and extrinsic motivation revisi- ted”, Journal of Business Research, 60, 2007, s.417-425.
  • Molleman, Eric, “Diversity in demographic characteristics, abilities and persona- lity traits: Do faultlines affect team functioning?”, Group Decision and Nego- tiation, 14, 2005, s.173-193.
  • Nava, Ana Sofia, “Empathy and group analysis: An integrative approach”, Group Analysis, 40, 2007, s.13-28.
  • Nelson, Richard R., ve Winter, Sidney G., “An evolutionary theory of economic change”. (Belknap Press of Harvard University Press: Cambridge, MA, 1982).
  • Nunnally, Jum C., “Psychometric theory”. (New York: McGraw-Hill, 1978).
  • Orr, Martin, ve Sankaran, Shankar, “Mutual empathy, ambiguity, and the imple- mentation of electronic knowledge management within the complex health system”, Emergence: Complexity & Organization, 9, 2007, s.44-55.
  • Podsakoff, Philip M. ve Dannis W. Organ. “Self-reports in organizational research: Problems and prospects”, Journal of Management, 12, 1986, s.531-544.
  • Podsakoff, Philip M., MacKenzie, Scott B., Lee, Jeong-Yeon., ve Podsakoff, Nathan P., “Common method bias in behavioral research: A critical review of the li- terature and recommended remedies”, Journal Applied Psychology, 88, 2003, s.879-903.
  • Ringle, C. M., Wende, S., ve Will, A., “SmartPLS - Version 2.0”. (Universität Ham- burg, Hamburg, 2005).
  • Segars, Ah, “Assessing the unidimensionality of measurement: A paradigm and illustration within the context of information systems research”, Omega, 25, 1997, s.107-121.
  • Shang, Rong-Aa, Chen, Yu-Chen, ve Shen, Lysander, “Extrinsic versus intrinsic motivations for consumers to shop on-line”, Information & Management, 42, 2005, s.401-413.
  • Stürmer, Stefan, Snyder, Mark, Kropp, Alexandra, ve Siem, Birte, “Empathy-mo- tivated helping: The moderating role of group membership”, Personality and Social Psychology Bulletin, 32, 2006, s.943-956.
  • Tenenhaus, Michel., Vinzi, Vincenzo Esposito, Chatelin, Yves-Marie, ve Lauro, Carlo, “PLS path modeling”, Computational Statistics and Data Analysis, 48, 2005, s.159-205.
  • Teo, Thompson S.H., Lim, Vivien K.G., ve Lai, Raye Y.C., “Intrinsic and extrinsic motivation in Internet usage”, Omega, The International Journal of Manage- ment Science, 27, 1999, s.25-37.
  • Zapata-Phelan, Cindy P., Colquitt, Jason A., Scott, Brent A., ve Livingston, Beth, “Procedural justice, interactional justice, and task performance: The mediating role of intrinsic motivation”, Organizational Behavior and Human Decision Processes, 108, 2009, s.93-105.
  • Zhou, Jing. ve George, Jennifer M., “Awakening employee creativity: The role of leader emotional intelligence”, The Leadership Quarterly, 14, 2003, s.545-568.
  • Verona, Gianmario, “A resource-based view of product development”, Academy of Management Review, 24, 1999, s.132-142.
  • Wang, Yonggui, Lo, Hing-Po, ve Yang, Yongheng, “The constituents of core com- petencies and firm performance: Evidence from high-technology firms in Chi- na”, Journal of Engineering and Technology Management, 21, 2004, s.249-280.
  • Wieseke, Jan, Geigenmüller, Anja, ve Kraus, Florian, “On the role of empathy in customer-employee interactions”, Journal of Service Research, 15, 2012, s.316- 331.
  • Winter, Sidney G., “Understanding dynamic capabilities”, Strategic Management Journal, 24, 2003, s.991-995.
  • Xu, Huanu., Kou, Yu. ve Zhong, Nian., “The effect of empathy on cooperation, forgiveness, and “returning good for evil” in the prisoner’s dilemma”, Public Personnel Management, 41, 2012, s.105-115.

Yeni Ürün Geliştirme Perspektifinde Empati Becerisi, Motivasyon ve Performans

Yıl 2015, Cilt: 13 Sayı: 25, 357 - 387, 01.06.2015

Öz

Günümüz iş dünyasında, ileri teknoloji sektörlerinde faaliyet göstermekte olan işletmelerin, ürün geliştirme projelerine gittikçe daha fazla odaklandıkları gözlemlenmektedir. Her ne kadar ürün geliştiricilerin becerilerinin, yeni ürün geliştirme projelerinin performansını etkilediği yönünde ilgili literatürde genel bir kanı olsa da, bu becerilerin performans üzerindeki rollerinin anlaşılması üzerine daha fazla deneysel çalışmalara ihtiyaç duyulmaktadır. Bu çalışma, empati-tutum-eylem modeli temelinde, yeni ürün geliştirme projelerinde empati becerisi, motivasyon ve performans arasındaki ilişkileri araştırmaktadır. Bu amaçla 145 ürün geliştiren mühendisten elde edilen verinin analiz edilmesi neticesinde -yapısal eşitlik modeli tabanlı kısmi En Küçük Kareler (PLS) metodu kullanmak suretiyle- empati becerisi ile motivasyon ve motivasyon ile performans arasında pozitif ve anlamlı ilişkiler keşfedilmiştir. İlaveten, bu çalışma kapsamında proje karmaşasının empati becerisi ve motivasyon arasındaki ilişkide moderatör etkisi de test edilmiş; ürün geliştirme projeleri karmaşıklaştıkça empati becerisinin içsel motivasyon üzerindeki etkisini artırdığı sonucuna ulaşılmıştır

Kaynakça

  • Açıkgöz, Atif, Günsel, Ayşe, Bayyurt, Nizamettin, ve Kuzey, Cemil, “Team climate, team cognition, team intuition, and software quality: The moderating role of project complexity”, Group Decision and Negotiation, 2014, 23, s.1145-1176.
  • Akgün, Ali E., Keskin, Halit ve Byrne, John, “Organizational emotional capability, product and process innovation, and firm performance: An empirical analy- sis”, Journal of Engineering and Technology Management, 26, 2009, s.103-130.
  • Amit, Raphael, ve Schoemaker Paul J.H., “Strategic assets and organizational rent”, Strategic Management Journal, 14, 1993, s.33-46.
  • Batson, C. Daniel, Chang, Johee, Orr, Ryan, ve Rowland, Jennifer, “Empathy, atti- tudes, and action: Can feeling for a member of a stigmatized group motivate one to help the group?”, Personality and Social Psychology Bulletin, 28, 2002, s.1656-1666.
  • Carbonell, Pilar, ve Rodríguez-Escudero, Ana I., “The effects of managerial output control and team autonomy on the speed of new product development: The moderating effect of product newness”, International Journal of Product De- velopment, 13, 2011, s.298-315.
  • Cassels, Tracy G., Chan, Sherilynn, Chung, Winnie, ve Birch, Susan A.J., “The role of culture in affective empathy: Cultural and bicultural differences”, Journal of Cognition and Culture, 10, 2010, s.309-326.
  • Cerasoli, Christopher P., Nicklin, Jessica M., ve Ford, Michael T., “Intrinsic mo- tivation and extrinsic incentives jointly predict performance: A 40-year me- ta-analysis”, Psychological Bulletin, Advance Online Publication, 2014, DOI 10.1037/a0035661.
  • Chang, Kuo-chung, Sheu, Tsong Shin, Klein, Gary, ve Jiang, J. Jiang, “User commit- ment and collaboration: Motivational antecedents and project performance”, Information and Software Technology, 52, 2010, s.672–679.
  • Chin, Wynne W., “The partial least squares approach for structural equation mo- deling”. (Mahwah, NJ: Lawrence Erlbaum Associates, 1998).
  • Churchill, Jr. Gilbert A., “A paradigm for developing better measures of marketing constructs”, Journal of Marketing Research, 16, 1979, s.64-73.
  • Cohen, Jacob, “Statistical power analysis for the behavioral sciences”. (Hillsdale, NJ: Lawrence Earlbaum Associates, 1988).
  • Cooper, Robert G., ve Kleinschmidt, Elko J., “Success factors in product innovati- on”, Industrial Marketing Management, 16, 1987, s.215-223.
  • Cooper, Randolp B., ve Jayatilaka, Bandula, “Group creativity: The effects of ext- rinsic, intrinsic, and obligation motivations”, Creativity Research Journal, 18, 2006, s.153-172.
  • Day, George S., “The capabilities of market-driven organizations”, Journal of Mar- keting, 58, 1994, s.37-43.
  • Deci, Edward L., “Effects of externally mediated rewards on intrinsic motivation”, Journal of Personality and Social Psychology, 18, 1971, s.105-115.
  • Deci, Edward L., “The effects of contingent and noncontingent rewards and cont- rols on intrinsic motivation”, Organizational Behavior and Human Performan- ce, 8, 1972, s.217–229.
  • Deci, Edward L., Koestner, Richard, ve Ryan, Richard M., “A meta-analytic review of experiments examining the effects of extrinsic rewards on intrinsic motiva- tion”, Psychological Bulletin, 125, 1999, s.627-668.
  • Deeds, David L., “The role of R&D intensity, technical development and absorpti- ve capacity in creating entrepreneurial wealth in high technology start-ups”, Journal of Engineering and Technology Management, 18, 2001, s.29-47.
  • Duan, Changming, ve Hill, Clara E., “The current state of empathy research”, Jour- nal of Counseling Psychology, 43, 1996, s.261-274.
  • e Cunha, Miguel Pina, Clegg, Stewart R., ve Kamoche, Ken, “Improvisation as “real time foresight””, Futures, 44, 2012, s.265-272.
  • Fornell, Claes, ve Larcker, David F., “Evaluating structural equation models with unobservable variables and measurement error”, Journal of Marketing Rese- arch, 18, 1981, s.39-50.
  • Geraldi, Joana, G., “What complexity assessments can tell us about projects: Dia- logue between conception and perception”, Technology Analysis & Strategic Management, 21, 2009, s.665–678.
  • Graziano, Anthony M., ve Raulin, Michael L., “Research methods: A process of inquiry”. (New York: Addison-Wesley, 1997).
  • Guay, Frédéric, Vallerand, Robert J., ve Blancha, Céline, “On the assessment of situational ıntrinsic and extrinsic motivation: The situational motivation scale (SIMS)”, Motivation and Emotion, 24, 2000, s.175-213.
  • Hackman, J. Richard, “Motivation through the design of work: Test of a theory”, Organizational Behavior and Human Performance, 16, 1976, s.250-279.
  • He, Jun, Butler, Brian S., ve King, William R, “Team cognition: Development and evolution in software project teams”, Journal of Management Information Systems, 24, 2007, s.261-292.
  • Holt, Svetlana, ve Marques, Joan, “Empathy in leadership: appropriate or misp- laced? An empirical study on a topic that is asking for attention”, Journal of Business Ethics, 105, 2012, s.95-105.
  • Huber, George P., ve Power, Danial J., Retrospective reports of strategic-level ma- nagers: Guidelines for increasing their accuracy”, Strategic Management Jour- nal, 6, 1985, s.171-180.
  • Huy, Quy Nguyen, “Emotional capability, emotional intelligence, and radical change”, Academy of Management Review, 24, 1999, s.325-345.
  • Isen, Alice M., ve Reeve, Johnmarshall, “The influence of positive affect on intrinsic and extrinsic motivation: Facilitating enjoyment of play, responsible work be- havior, and self-control”, Motivation and Emotion, 29, 2005, s.297-325.
  • Kumar, Nirmalya, Stern, Louis W., ve Anderson, James C., “Conducting interorga- nizational research using key informants”, Academy of Management Journal, 36, 1993, s.1633-1651.
  • Lynn, Gary S., ve Akgün, Ali E., “Innovation strategies under the uncertainty: A continence approach”, Engineering Management Journal, 10, 1998, s.11-17.
  • Markin, Rayna, “Does my group know how I feel? Measuring intellectual empathy in groups using the social relations model”, Group Dynamics: Theory, Rese- arch, and Practice, 15, 2011, s.1–15.
  • Mencl, Jennifer, ve May, Douglas R., “The effects of proximity and empathy on ethical decision-making: An Exploratory investigation”, Journal of Business Ethics, 85, 2009, s.201-226.
  • Miao, C. Fred, Evans, Kenneth R., ve Shaoming, Zou, “The role of salesperson mo- tivation in sales control systems — Intrinsic and extrinsic motivation revisi- ted”, Journal of Business Research, 60, 2007, s.417-425.
  • Molleman, Eric, “Diversity in demographic characteristics, abilities and persona- lity traits: Do faultlines affect team functioning?”, Group Decision and Nego- tiation, 14, 2005, s.173-193.
  • Nava, Ana Sofia, “Empathy and group analysis: An integrative approach”, Group Analysis, 40, 2007, s.13-28.
  • Nelson, Richard R., ve Winter, Sidney G., “An evolutionary theory of economic change”. (Belknap Press of Harvard University Press: Cambridge, MA, 1982).
  • Nunnally, Jum C., “Psychometric theory”. (New York: McGraw-Hill, 1978).
  • Orr, Martin, ve Sankaran, Shankar, “Mutual empathy, ambiguity, and the imple- mentation of electronic knowledge management within the complex health system”, Emergence: Complexity & Organization, 9, 2007, s.44-55.
  • Podsakoff, Philip M. ve Dannis W. Organ. “Self-reports in organizational research: Problems and prospects”, Journal of Management, 12, 1986, s.531-544.
  • Podsakoff, Philip M., MacKenzie, Scott B., Lee, Jeong-Yeon., ve Podsakoff, Nathan P., “Common method bias in behavioral research: A critical review of the li- terature and recommended remedies”, Journal Applied Psychology, 88, 2003, s.879-903.
  • Ringle, C. M., Wende, S., ve Will, A., “SmartPLS - Version 2.0”. (Universität Ham- burg, Hamburg, 2005).
  • Segars, Ah, “Assessing the unidimensionality of measurement: A paradigm and illustration within the context of information systems research”, Omega, 25, 1997, s.107-121.
  • Shang, Rong-Aa, Chen, Yu-Chen, ve Shen, Lysander, “Extrinsic versus intrinsic motivations for consumers to shop on-line”, Information & Management, 42, 2005, s.401-413.
  • Stürmer, Stefan, Snyder, Mark, Kropp, Alexandra, ve Siem, Birte, “Empathy-mo- tivated helping: The moderating role of group membership”, Personality and Social Psychology Bulletin, 32, 2006, s.943-956.
  • Tenenhaus, Michel., Vinzi, Vincenzo Esposito, Chatelin, Yves-Marie, ve Lauro, Carlo, “PLS path modeling”, Computational Statistics and Data Analysis, 48, 2005, s.159-205.
  • Teo, Thompson S.H., Lim, Vivien K.G., ve Lai, Raye Y.C., “Intrinsic and extrinsic motivation in Internet usage”, Omega, The International Journal of Manage- ment Science, 27, 1999, s.25-37.
  • Zapata-Phelan, Cindy P., Colquitt, Jason A., Scott, Brent A., ve Livingston, Beth, “Procedural justice, interactional justice, and task performance: The mediating role of intrinsic motivation”, Organizational Behavior and Human Decision Processes, 108, 2009, s.93-105.
  • Zhou, Jing. ve George, Jennifer M., “Awakening employee creativity: The role of leader emotional intelligence”, The Leadership Quarterly, 14, 2003, s.545-568.
  • Verona, Gianmario, “A resource-based view of product development”, Academy of Management Review, 24, 1999, s.132-142.
  • Wang, Yonggui, Lo, Hing-Po, ve Yang, Yongheng, “The constituents of core com- petencies and firm performance: Evidence from high-technology firms in Chi- na”, Journal of Engineering and Technology Management, 21, 2004, s.249-280.
  • Wieseke, Jan, Geigenmüller, Anja, ve Kraus, Florian, “On the role of empathy in customer-employee interactions”, Journal of Service Research, 15, 2012, s.316- 331.
  • Winter, Sidney G., “Understanding dynamic capabilities”, Strategic Management Journal, 24, 2003, s.991-995.
  • Xu, Huanu., Kou, Yu. ve Zhong, Nian., “The effect of empathy on cooperation, forgiveness, and “returning good for evil” in the prisoner’s dilemma”, Public Personnel Management, 41, 2012, s.105-115.
Toplam 55 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Diğer ID JA39BV93NV
Bölüm Araştırma Makalesi
Yazarlar

Atif Açıkgöz Bu kişi benim

Yayımlanma Tarihi 1 Haziran 2015
Gönderilme Tarihi 1 Haziran 2015
Yayımlandığı Sayı Yıl 2015 Cilt: 13 Sayı: 25

Kaynak Göster

APA Açıkgöz, A. (2015). Yeni Ürün Geliştirme Perspektifinde Empati Becerisi, Motivasyon ve Performans. Yönetim Bilimleri Dergisi, 13(25), 357-387.

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