BibTex RIS Kaynak Göster

İş Yerinde İntikamcı Davranışlar ve Medea Sendromu: Türk Kamu Yönetimi Alanına İlişkin Bir Vaka Analizi

Yıl 2016, Cilt: 14 Sayı: 28, 587 - 610, 01.12.2016

Öz

Çalışma, örgütlerde intikamcı davranışları, psikoloji bilimi konseptlerinden olan ‘Medea Sendromu’ çerçevesinde incelemeye dönük olarak tasarlanmıştır. Bu anlamda çalışma; kadının, çeşitli nedenlerle eşine duyduğu nefreti çocuklarına yansıtması, -doğrusu- eşinden intikam almak amacıyla çocuklarına zarar vermesi olarak tanımlanabilecek Medea Sendromu’nun, iş yerinde intikamcı davranışları açıklamada da bir model olarak kullanılabileceği varsayımı üzerine temellendirilmiştir. Vaka incelemesine dayanan çalışmada, bir devlet üniversitesindeki fakülte yöneticileri arasındaki çekişmeden kaynaklanan intikamcı eylemlerde astların neden ve nasıl bir araç olarak kullanıldıklarının belirlenmesi hedeflenmiştir. Nihai olarak, aralarındaki çekişme nedeniyle kendinden daha üst makamda bulunan bir amirinden intikam alma niyetiyle bazı üstlerin, astlarını kullanma eğiliminde oldukları belirlenmiştir. Bu eğilimin temel nedenleri; “üst makamlarda psikolojik baskı oluşturma arayışı, sahip olunan kısıt ve yetersizlikler, sosyal baskı yaratma arzusu” başlıkları altında toplanmıştır. İntikamcı davranışların uygulanmasında ise; “biçimsel yetkiye dayalı ayrıcalıklara başvurulması, daha üst yöneticiye görünür kasıtlı eylemlerin geliştirilmesi, ast(lar)ı değersizleştirme yoluyla denge arayışı” gibi bir takım yol ve yöntemler kullanılarak uygulandığı belirlenmiştir

Kaynakça

  • Aghion P. ve Tirole J., “Formal and Real Authority in Organizations”. Journal of Political Economy. Vol. 105(1), 1997, s. 1-29.
  • Aquino, K., Tripp, T., ve Bies, R., “How Employees Respond to Personal Offense: The Effects of Blame Attribution, Victim Status, and Offender Status on Reven- ge and Reconciliation in the Workplace”, Journal of Applied Psychology, 2001, Vol. 86(1), s. 52-59.
  • Aquino K. ve Douglas S., “Identity threat and antisocial behavior in organizations: The moderating effects of individual differences, aggressive modeling, and hi- erarchical status”, Organizational Behavior and Human Decision Processes, Vol.90, 2003, s. 195–208.
  • Aquino, K., Tripp, T., ve Bies, R., “Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliati- on, and avoidance in organizations”, Journal of Applied Psychology, Vol.91, 2006, s. 653-658.
  • Allan W., Euripides: Medea, London: Duckworth, 2008.
  • Beugre D.C., “Reacting Aggressively To Injustice At Work: A Cognitive Stage Mo- del”, Journal of Business and Psychology, Vol. 20, No. 2, 2005, s. 291-301.
  • Bies, R.J., ve Tripp, T.M., The many faces of revenge: The good, the bad, and the ugly, R.W. Griffin, A. O’Leary-Kelly ve J. Collins (Der.), Dysfunctional beha- vior in organizations (Vol. 1): Violent behaviors in organizations içinde, Vo l. 23, Greenwich, CT: JAI Press, 1998, s. 49-68.
  • Bies, R. J., ve Tripp, T. M., Beyond distrust: Getting even and the need for revenge. R. M. Kramer ve T. Tyler (Der.), Trust and organizations içinde, Thousand Oaks, CA: Sage, 1996, s. 246–260.
  • Bies R. J. ve Tripp T. M., Revenge in organizations:The good, the bad, and the ugly. R. W. Griffin, A. O’Leary-Kelly and J. M. Collins, (Der.), Dysfunctional behavi- or inorganizations: Non-violent dysfunctional behavior içinde, JAI, Stamford, CT, 1998, s. 49-67.
  • Bies, R. J., ve Tripp, T. M., The study of revenge in the workplace:Conceptual, ide- ological, and empirical issues. Fox ve P. Spector (Der.), Counterproductive workplace behavior: Investigations of actors and targets içinde, Washington, DC: American Psychological Association, 2004, s.65–81 .
  • Bies, R. J., Tripp, T. M. ve Kramer, R. M., At the breaking point:Cognitive and social dynamics of revenge in organizations. (Der.) Giacalone R. ve Greenberg J., Antisocial behavior in organizations içinde, Thousand Oaks, CA: Sage, 1997, s. 18–36.
  • Bradfield M. ve Aquino K., The Effects of Blame Attributions and Offender Likab- leness on Forgiveness and Revenge in the Workplace, Journal of Management, Vol. 25(5), 1999 s.607–631.
  • Cloke, K., “Revenge, forgiveness and the magic of mediation”, ”Mediation Quar- terly”, Vol.11, 1993, s.67–78.
  • Collins J.M. ve Griffin R.W., Dysfunctional Behavior in Organizations: Violent and Deviant Behavior. R.W. Griffin, A. O’Leary-Kelly ve J.M. Collins (Ed.) içinde. Stamford, CT: JAI Press, 1998.
  • Eisenhardt M. K., “Building theories from case study research”, Academy of Mana- gement Review, 14(4), 1989, s.532-550.
  • Eisenhardt M. K. ve Graebner E. M., “Theory Building from Cases: Opportunities and Challenges”.Academy of Management Journal, Vol: 50(1), 2007, s.25-32.
  • Fisk C., “Humiliation at Work”, William&Mary Journal of Women and Law, Vol: 8(73), 2001, s.73-95.
  • Fitness J., “Anger in the workplace: an emotion script approach to anger episodes between workers and their superiors, co-workers and subordinates”, Journal of Organizational Behavior, Vol:21, 200), s. 147-162.
  • Fuller C.L., “A Women Scorned: Medea and Betrayal, Yayınlanmamış Doktora Tezi, The Graduate College, Union Institute and University, 2004.
  • Gouldner A.W. “The Norm of Reciprocity: A Preliminary Statement”.American Sociological Review. Vol. 25(2), 1960, s. 161-178.
  • Hampton, J., The retributive idea. (Der.) J. G. Murphy, & J. Hampton, Forgiveness and mercy içinde, New York: Cambridge University Press, 1988, s. 111–161.
  • Hershcovis M.S., Turner N., Barling J., Arnold A.K., Dupre´ E.K., Inness M., LeB- lanc M.M. ve Sivanathan N., “Predicting Workplace Aggression: A Meta- Analysis”, Journal of Applied Psychology, Vol. 92(1), 2007, s. 228–238.
  • Hung T.K., Chi W.N. ve Lu L.W., “Exploring the Relationships Between Percei- ved Coworker Loafing and Counterproductive Work Behaviors: The Media- ting Role of a Revenge Motive”, Journal of Business Psychology, Vol. 24, 2009, s.257–270.
  • Jacobs J.W., “Euripides’ Medea: A Psychodynamic Model of Severe Divorce Patho- logy”, American Journal of Psychotherapy, Vol. XLII(2), 1988, s. 308-319.
  • Jones D.A. “Counterproductive Work Behavior toward Supervisors & Organizati- ons: Injustice, Revenge, & Context”, Academy Of Management Best Conferen- ce Paper, pA1, 2004.
  • Kim S.H., Smith R.H. ve Brigham N.L., “Effects of Power Imbalance and the Pre- sence of Third Parties on Reactions to Harm: Upward and Downward Reven- ge”, Personality and Social Psychology Bulletin, Vol. 24, 1988, s.353-361.
  • Little M. L., Simmons B. L. Ve Nelson L.D., “Health Among Leaders: Positive and Negative Affect, Engagement and Burnout, Forgiveness and Revenge”, Jour- nal of Management Studies, Vol:44(2), 2007, s. 243-260.
  • McCloskey M.A., “The “Medea Complex” Among Men: The Instrumental Abuse of Children to Injure Wives”, Violence and Victims, Vol. 16(1), 2001, s. 19-37.
  • Mikula, G., Petri, B., & Tanzer, N., “What people regard as unjust: Types and struc- tures of everyday experiences of injustice”, European Journal of Social Psycho- logy, Vol. 30, 1990, s.13–149.
  • Mitchell, M. S., ve Ambrose, M. L., “Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs” Journal of Applied Psychology, Vol. 92, 2007, s. 1159–1168.
  • Neuman J.H. ve Baron A.R., Aggression in the Workplace: A Social-Psychological Perspective, Suzy F. ve Spector E.P. (Der.), Counterproductive work behavi- or: Investigations of actors and targets içinde, Washington, DC, US: American Psychological Association, 2004, s. 13-40.
  • Naylor C. J., Pritchard D. R. ve Ilgen R. D., A Theory of Behavior in Organizations. London: Academic Press, 1980.
  • Restubog S.L.D., Zagenczyk J.T., Bordia P., Bordia S. ve Georgia J.C., “If You Wrong Us, Shall We Not Revenge? Moderating Roles of Self-Control and Perceived Aggressive Work Culture in Predicting Responses to Psychological Contract Breach”, Journal of Management, DOI: 10.1177/0149206312443557, 2012.
  • Richmond P.V. ve McCroskey C.J., “The Impact of Supervisor and Subordinate Immediacy on Relational and Organizational Outcomes”. Communication Monographs, Vol. 67 (1), 2000, s.85-95.
  • Robinson S., “Dysfunctional Workplace Behavior”. The Sage Handbook of Organi- zational Behavior. Barling J. Cooper L. C. (Ed.). London: Sage, 2008.
  • Schumann K. ve Ross M., “The Benefits, Costs, and Paradox of Revenge”, Social and Personality Psychology Compass, Vol. 4(12), 2010, s. 1193–1205.
  • Spector E.P. ve Fox F., Concluding Thoughts: Where Do We Go From Here?, Suzy F. ve Spector E.P. (Der.), Counterproductive work behavior: Investigations of actors and targets içinde, Washington, DC, US: American Psychological Asso- ciation, 2004, s. 297-305.
  • Stern E.S., “The Medea Complex: the Mother’s Homicidal Wishes to her Child”, British Journal of Psychology, Vol. 94, 1948, s.321-331.
  • Stuckless, N., ve Goranson, R., “The Vengeance Scale: Development of a measu- re of attitudes toward revenge”, Journal of Social Behavior and Personality, Vol.7, 1992, s.25–42.
  • Tripp, T. M.,ve Bies, R. J., What’s good about revenge: The avenger’s perspective, (Der.) R. J. Lewicki, R. J. Bies, ve B. H. Sheppard, Research on Negotiation in Organizations (Vol. 6) içinde, Greenwich, CT: JAI Press, 1997, s. 145–160.
  • Tripp T.M. ve Bies R.J., “Righteous” Anger and Revenge in the Workplace: The Fantasies, the Feuds, the Forgiveness”, M. Potegal vd. (Der..), International Handbook of Anger içinde, USA: Springer, 2010, s.413-431.
  • Walsham G., “Interpretive case studies in IS research: nature and method”, Euro- pean Journal of Information Systems, Vol: 4, 1995, s. 74-81.
  • Yin K. R., Case study research: Design and methods, Thousand Oaks: Sage, 2003.

Revanchist Behaviours in the Workplace and Medea Syndrome: A Case Analysis in the Turkish Public Administration Field

Yıl 2016, Cilt: 14 Sayı: 28, 587 - 610, 01.12.2016

Öz

This study is designed to analyze revanchist behaviors in the framework
of Medea Syndrome which is a conception in Psychology. In this sense,
the study is structured on the proposition that Medea Syndrome, that
is about mother’s endamaging children for revenge on their father, can
be employed to explain revanchist behaviors in work place. In the case
depended study, it is aimed that how and why inferiors can be employed
as an instrument in revanchist actions stemmed from a contention between
faculty managers at a state university.
At the end, it is determined that some superiors can be in a tendency to
use their inferiors for revenge on their own superiors. The main reasons
of this tendency are: “looking for a psychological pressure on superiors,
inabilities and constraints, intention for social pressure”. In implementing
revanchist behaviors some strategies such as “applying privileges
depended on formal authority, creating visible actions to superiors, looking
for equity by trivializing” can be employed

Kaynakça

  • Aghion P. ve Tirole J., “Formal and Real Authority in Organizations”. Journal of Political Economy. Vol. 105(1), 1997, s. 1-29.
  • Aquino, K., Tripp, T., ve Bies, R., “How Employees Respond to Personal Offense: The Effects of Blame Attribution, Victim Status, and Offender Status on Reven- ge and Reconciliation in the Workplace”, Journal of Applied Psychology, 2001, Vol. 86(1), s. 52-59.
  • Aquino K. ve Douglas S., “Identity threat and antisocial behavior in organizations: The moderating effects of individual differences, aggressive modeling, and hi- erarchical status”, Organizational Behavior and Human Decision Processes, Vol.90, 2003, s. 195–208.
  • Aquino, K., Tripp, T., ve Bies, R., “Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliati- on, and avoidance in organizations”, Journal of Applied Psychology, Vol.91, 2006, s. 653-658.
  • Allan W., Euripides: Medea, London: Duckworth, 2008.
  • Beugre D.C., “Reacting Aggressively To Injustice At Work: A Cognitive Stage Mo- del”, Journal of Business and Psychology, Vol. 20, No. 2, 2005, s. 291-301.
  • Bies, R.J., ve Tripp, T.M., The many faces of revenge: The good, the bad, and the ugly, R.W. Griffin, A. O’Leary-Kelly ve J. Collins (Der.), Dysfunctional beha- vior in organizations (Vol. 1): Violent behaviors in organizations içinde, Vo l. 23, Greenwich, CT: JAI Press, 1998, s. 49-68.
  • Bies, R. J., ve Tripp, T. M., Beyond distrust: Getting even and the need for revenge. R. M. Kramer ve T. Tyler (Der.), Trust and organizations içinde, Thousand Oaks, CA: Sage, 1996, s. 246–260.
  • Bies R. J. ve Tripp T. M., Revenge in organizations:The good, the bad, and the ugly. R. W. Griffin, A. O’Leary-Kelly and J. M. Collins, (Der.), Dysfunctional behavi- or inorganizations: Non-violent dysfunctional behavior içinde, JAI, Stamford, CT, 1998, s. 49-67.
  • Bies, R. J., ve Tripp, T. M., The study of revenge in the workplace:Conceptual, ide- ological, and empirical issues. Fox ve P. Spector (Der.), Counterproductive workplace behavior: Investigations of actors and targets içinde, Washington, DC: American Psychological Association, 2004, s.65–81 .
  • Bies, R. J., Tripp, T. M. ve Kramer, R. M., At the breaking point:Cognitive and social dynamics of revenge in organizations. (Der.) Giacalone R. ve Greenberg J., Antisocial behavior in organizations içinde, Thousand Oaks, CA: Sage, 1997, s. 18–36.
  • Bradfield M. ve Aquino K., The Effects of Blame Attributions and Offender Likab- leness on Forgiveness and Revenge in the Workplace, Journal of Management, Vol. 25(5), 1999 s.607–631.
  • Cloke, K., “Revenge, forgiveness and the magic of mediation”, ”Mediation Quar- terly”, Vol.11, 1993, s.67–78.
  • Collins J.M. ve Griffin R.W., Dysfunctional Behavior in Organizations: Violent and Deviant Behavior. R.W. Griffin, A. O’Leary-Kelly ve J.M. Collins (Ed.) içinde. Stamford, CT: JAI Press, 1998.
  • Eisenhardt M. K., “Building theories from case study research”, Academy of Mana- gement Review, 14(4), 1989, s.532-550.
  • Eisenhardt M. K. ve Graebner E. M., “Theory Building from Cases: Opportunities and Challenges”.Academy of Management Journal, Vol: 50(1), 2007, s.25-32.
  • Fisk C., “Humiliation at Work”, William&Mary Journal of Women and Law, Vol: 8(73), 2001, s.73-95.
  • Fitness J., “Anger in the workplace: an emotion script approach to anger episodes between workers and their superiors, co-workers and subordinates”, Journal of Organizational Behavior, Vol:21, 200), s. 147-162.
  • Fuller C.L., “A Women Scorned: Medea and Betrayal, Yayınlanmamış Doktora Tezi, The Graduate College, Union Institute and University, 2004.
  • Gouldner A.W. “The Norm of Reciprocity: A Preliminary Statement”.American Sociological Review. Vol. 25(2), 1960, s. 161-178.
  • Hampton, J., The retributive idea. (Der.) J. G. Murphy, & J. Hampton, Forgiveness and mercy içinde, New York: Cambridge University Press, 1988, s. 111–161.
  • Hershcovis M.S., Turner N., Barling J., Arnold A.K., Dupre´ E.K., Inness M., LeB- lanc M.M. ve Sivanathan N., “Predicting Workplace Aggression: A Meta- Analysis”, Journal of Applied Psychology, Vol. 92(1), 2007, s. 228–238.
  • Hung T.K., Chi W.N. ve Lu L.W., “Exploring the Relationships Between Percei- ved Coworker Loafing and Counterproductive Work Behaviors: The Media- ting Role of a Revenge Motive”, Journal of Business Psychology, Vol. 24, 2009, s.257–270.
  • Jacobs J.W., “Euripides’ Medea: A Psychodynamic Model of Severe Divorce Patho- logy”, American Journal of Psychotherapy, Vol. XLII(2), 1988, s. 308-319.
  • Jones D.A. “Counterproductive Work Behavior toward Supervisors & Organizati- ons: Injustice, Revenge, & Context”, Academy Of Management Best Conferen- ce Paper, pA1, 2004.
  • Kim S.H., Smith R.H. ve Brigham N.L., “Effects of Power Imbalance and the Pre- sence of Third Parties on Reactions to Harm: Upward and Downward Reven- ge”, Personality and Social Psychology Bulletin, Vol. 24, 1988, s.353-361.
  • Little M. L., Simmons B. L. Ve Nelson L.D., “Health Among Leaders: Positive and Negative Affect, Engagement and Burnout, Forgiveness and Revenge”, Jour- nal of Management Studies, Vol:44(2), 2007, s. 243-260.
  • McCloskey M.A., “The “Medea Complex” Among Men: The Instrumental Abuse of Children to Injure Wives”, Violence and Victims, Vol. 16(1), 2001, s. 19-37.
  • Mikula, G., Petri, B., & Tanzer, N., “What people regard as unjust: Types and struc- tures of everyday experiences of injustice”, European Journal of Social Psycho- logy, Vol. 30, 1990, s.13–149.
  • Mitchell, M. S., ve Ambrose, M. L., “Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs” Journal of Applied Psychology, Vol. 92, 2007, s. 1159–1168.
  • Neuman J.H. ve Baron A.R., Aggression in the Workplace: A Social-Psychological Perspective, Suzy F. ve Spector E.P. (Der.), Counterproductive work behavi- or: Investigations of actors and targets içinde, Washington, DC, US: American Psychological Association, 2004, s. 13-40.
  • Naylor C. J., Pritchard D. R. ve Ilgen R. D., A Theory of Behavior in Organizations. London: Academic Press, 1980.
  • Restubog S.L.D., Zagenczyk J.T., Bordia P., Bordia S. ve Georgia J.C., “If You Wrong Us, Shall We Not Revenge? Moderating Roles of Self-Control and Perceived Aggressive Work Culture in Predicting Responses to Psychological Contract Breach”, Journal of Management, DOI: 10.1177/0149206312443557, 2012.
  • Richmond P.V. ve McCroskey C.J., “The Impact of Supervisor and Subordinate Immediacy on Relational and Organizational Outcomes”. Communication Monographs, Vol. 67 (1), 2000, s.85-95.
  • Robinson S., “Dysfunctional Workplace Behavior”. The Sage Handbook of Organi- zational Behavior. Barling J. Cooper L. C. (Ed.). London: Sage, 2008.
  • Schumann K. ve Ross M., “The Benefits, Costs, and Paradox of Revenge”, Social and Personality Psychology Compass, Vol. 4(12), 2010, s. 1193–1205.
  • Spector E.P. ve Fox F., Concluding Thoughts: Where Do We Go From Here?, Suzy F. ve Spector E.P. (Der.), Counterproductive work behavior: Investigations of actors and targets içinde, Washington, DC, US: American Psychological Asso- ciation, 2004, s. 297-305.
  • Stern E.S., “The Medea Complex: the Mother’s Homicidal Wishes to her Child”, British Journal of Psychology, Vol. 94, 1948, s.321-331.
  • Stuckless, N., ve Goranson, R., “The Vengeance Scale: Development of a measu- re of attitudes toward revenge”, Journal of Social Behavior and Personality, Vol.7, 1992, s.25–42.
  • Tripp, T. M.,ve Bies, R. J., What’s good about revenge: The avenger’s perspective, (Der.) R. J. Lewicki, R. J. Bies, ve B. H. Sheppard, Research on Negotiation in Organizations (Vol. 6) içinde, Greenwich, CT: JAI Press, 1997, s. 145–160.
  • Tripp T.M. ve Bies R.J., “Righteous” Anger and Revenge in the Workplace: The Fantasies, the Feuds, the Forgiveness”, M. Potegal vd. (Der..), International Handbook of Anger içinde, USA: Springer, 2010, s.413-431.
  • Walsham G., “Interpretive case studies in IS research: nature and method”, Euro- pean Journal of Information Systems, Vol: 4, 1995, s. 74-81.
  • Yin K. R., Case study research: Design and methods, Thousand Oaks: Sage, 2003.
Toplam 43 adet kaynakça vardır.

Ayrıntılar

Diğer ID JA93NT67FV
Bölüm Araştırma Makalesi
Yazarlar

Oktay Koç Bu kişi benim

Yayımlanma Tarihi 1 Aralık 2016
Gönderilme Tarihi 1 Aralık 2016
Yayımlandığı Sayı Yıl 2016 Cilt: 14 Sayı: 28

Kaynak Göster

APA Koç, O. (2016). İş Yerinde İntikamcı Davranışlar ve Medea Sendromu: Türk Kamu Yönetimi Alanına İlişkin Bir Vaka Analizi. Yönetim Bilimleri Dergisi, 14(28), 587-610.

Sayın Araştırmacı;

Yönetim Bilimleri Dergimiz Mart 2024 sayısı için öngörülen kontenjanın dolması nedeniyle gönderilecek yeni makaleler Mart sayısı kapsamına alınmayacaktır. 2024'te yayınlanacak olan diğer sayılar için makale kabulümüz devam etmektedir. Bu hususa dikkat ederek yeni makale gönderimi yapmanızı rica ederiz.

Yönetim Bilimler Dergisi Özel Sayı Çağrısı
Yönetim Bilimleri Dergisi 2024 yılının Eylül ayında “Endüstri 4.0 ve Dijitalleşmenin Sosyal Bilimlerde Yansımaları” başlıklı bir özel sayı yayınlayacaktır.
Çanakkale Onsekiz Mart Üniversitesi Biga İktisadi ve İdari Bilimler Fakültesi tarafından 5-6 Temmuz 2024 tarihlerinde çevrimiçi olarak düzenlenecek olan 4. Uluslararası Sosyal Bilimler Konferansı’nda sunum gerçekleştiren yazarların dergi için ücret yatırmasına gerek olmayıp, dekont yerine Konferans Katılım Belgesini sisteme yüklemeleri yeterli olacaktır.
Gönderilen makalelerin derginin yazım kurallarına uygun olması ve DergiPark sistemi üzerinden sisteme yüklenmesi gerekmektedir. Özel sayı ana başlığı ile ilgisiz makaleler değerlendirmeye alınmayacaktır. Makalelerin Özel Sayı seçilerek sisteme yüklenmesi gerekmektedir. Özel sayı için gönderilmemiş makalelerin bu sayıya eklenmesi mümkün olmayacaktır.
Özel Sayı Çalışma Takvimi
Gönderim Başlangıcı: 15 Nisan 2024
Son Gönderim Tarihi: 15 Temmuz 2024
Özel Sayı Yayınlanma Tarihi: Eylül 2024

Dergimize göndereceğiniz çalışmalar linkte yer alan taslak dikkate alınarak hazırlanmalıdır. Çalışmanızı aktaracağınız taslak dergi yazım kurallarına göre düzenlenmiştir. Bu yüzden biçimlendirmeyi ve ana başlıkları değiştirmeden çalışmanızı bu taslağa aktarmanız gerekmektedir.
İngilizce Makale Şablonu için tıklayınız...

Saygılarımızla,