The Moderating Effects of Perceived Accountability On The Relationship Between Sales Personnel’s Empowerment And Organizational Commitment: A Field Research In Turkish Travel Agencies

Yıl 2008, Cilt: 17 Sayı: 3, 105 - 128, 01.09.2008

Asst. Prof. Dr. Halil Demırer Asst. Prof. Dr. Nuriye Gures Res. Asst. Volkan Akgul

Öz

In this research study the moderating effects of demographic variables and perceived accountability on the evident relationship between employee empowerment and organizational commitment were examined 426 sales persons in travel agencies in Turkey were chosen as sample of the survey The common definitions and widely used measures were used for the analyses among variables Responses for some demographics and perceived accountability were categorized in order to be able to regress in moderated form to test the hypotheses Findings proved that perceived accountability and income level of the sales persons were found to be the first order determinants of employee empowerment However only the age and marital status factors have a moderating effect on the relationship between employee empowerment and organizational commitment Keywords: perceived accountability employee empowerment organizational commitment sales personnel travel agency

Anahtar Kelimeler

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The Moderating Effects of Perceived Accountability On The Relationship Between Sales Personnel’s Empowerment And Organizational Commitment: A Field Research In Turkish Travel Agencies

Öz

Bu araştırmada çalışanların işyerinde psikolojik güçlendirme ve organizasyona bağlılıkları arasında varolduğu bilinen ilişki üzerinde demografik değişkenler ile algılanan sorumluluğun düzenleyici etkileri incelenmiştir Araştırmanın örneklemi olarak Türkiye’de seyahahat acentalarında çalışan 426 satış personeli belirlenmiştir Değişkenler arasındaki analizlerde genel kabul görmüş tanımlar ve yaygın bir şekilde kullanılan ölçüm araçları kullanılmıştır Hipotez testi için demografik verileri ile algılanan sorumluluk verilerinin regresyon analizine düzenleyici formda girebilmesi için sınıflandırılmıştır Bulgular çalışanların psikolojik güçlendirmesini birinci derecede etkileyen değişkenler olarak satış personelinin sorumluluk algılaması ve gelir düzeyleri olduğunu göstermiştir Ancak çalışanların psikolojik güçlendirmesi ile organizasyona bağlılıkları arasındaki ilişki üzerinde düzenleyici etki sadece yaş ve medeni durum değişkenlerine ait olmuştur Anahtar sözcükler: algılanan sorumluluk çalışanın psikolojik güçlendirmesi organizasyonel bağlılık satış personeli seyahat acentası

Anahtar Kelimeler

algılanan sorumluluk, çalışanın psikolojik güçlendirmesi, organizasyonel bağlılık, satış personeli, seyahat acentası

Kaynakça

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