Örgüt Kültürünün Ekip Kaynak Yönetimi Uygulamalarına Etkisi: Türk Sivil Havayolu Firmalarında Görgül Bir Araştırma

Yıl 2011, Cilt: 20 Sayı: 3, 201 - 232, 01.09.2011

Dr. Cengiz Mengenci Dr. Ömür Gündüz Topçu

Öz

Crew Resource Management CRM accepted as a solution for preventing civilian air accident due to mistakes made about leadership stres and fatique rules and procedures team management and communication This solution contents of some attitudes beliefs and behaviours which cockpit crew must be attained Studies results shows that cockpit crews behaviour attitude and belief may be effected by cultural aspects This study aim is to examine organizational culture and CRM mutual interaction in the same national cultural environment For this puspose 5 Turkish airlines company were examined in this study Results shows that culture effects CRM Key words: Organizational culture Crew Resource Management Leardership Team Management Rule and Procedures Stress and Fatique Communication

Anahtar Kelimeler

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ÖRGÜT KÜLTÜRÜNÜN EKİP KAYNAK YÖNETİMİ UYGULAMALARINA ETKİSİ: TÜRK SİVİL HAVAYOLU FİRMALARINDA GÖRGÜL BİR ARAŞTIRMA

Öz

Ekip Kaynak Yönetimi EKY ; sivil havayolu kazalarında iletişim liderlik stres ve yorgunluk kurallara uyum ve takım yönetimi ile ilgili yapılan hataların giderilmesi ve kaza kırımların önlenebilmesi için oluşturulan bir çözüm önerisidir Bu çözüm önerisi kokpit ekibinin kazanması gerektiği düşünülen bir dizi tutum ve davranışı içermektedir Bu kapsamda yapılan çalışmalar EKY’nin eğitim faaliyetleri aracılığı ile kokpit ekibine kazandırılması düşünülen tutum ve davranışların kültür faktöründen de etkilenebileceğine dair önemli bilgi ve bulgular sağlamaktadır Bu çalışmanın amacı aynı toplumsal kültür ortamında farklı örgüt kültürüne sahip sivil havayolu firmalarında kültür ile EKY etkileşimini incelemektir Bu amaçla Türk sivil havayolunda faaliyette bulunan 5 firmanın örgüt kültürü ve EKY uygulamaları incelenmiştir Çalışmadan elde edilen bulgular kültür faktörünün EKY’yi etkilediğini göstermektedir

Anahtar Kelimeler

Örgüt kültürü, Ekip Kaynak Yönetimi, Liderlik, Stres ve Yorgunluk, Kurallara Uyum, Takım Yönetimi, İletişim.

Kaynakça

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