EMOTIONAL INTELLIGENCE IN WORKPLACE: ITS RELATION WITH JOB PERFORMANCE, JOB SATISFACTION, ORGANIZATIONAL CITIZENSHIP BEHAVIOR, AND SOME DEMOGRAPHIC FACTORS

Öz

Aim of this study is to find out the relation between emotional intelligence and job performance, job satisfaction, organizational citizenship behavior, and some demographic factors. With this aim, an empirical study was conducted on 494 employees working in banking, ready-made clothing, tourism, medical, textile production, and retail sector in Istanbul region. According to the results of the study, it is proved that there is a significant association between emotional intelligence and some demographic factors of the employees. However, the results indicated that there is no significant relation between emotional intelligence and job performance, job satisfaction, and organizational citizenship behavior

Anahtar Kelimeler

• Emotional intelligence, Job performance, Job satisfaction, Organizational citizenship behavior

ÇALIŞMA ORTAMINDA DUYGUSAL ZEKA: İŞ PERFORMANSI, İŞ TATMİNİ, ÖRGÜTSEL VATANDAŞLIK DAVRANIŞI VE BAZI DEMOGRAFİK ÖZELLİKLERLE İLİŞKİSİ

Öz

Bu çalışmanın amacı, duygusal zekanın iş performansı, iş tatmini, örgütsel vatandaşlık davranışı ve bazı demografik özelliklerle olan muhtemel ilişkisini tespit etmektir. Bu amaçla, İstanbul bölgesinde bankacılık, hazır giyim, turizm, medikal malzemesi satışı, tekstil imalatı ve perakende sektörlerinde faaliyet gösteren çeşitli işletmelerde çalışan toplam 494 işgören üzerinde görgül bir araştırma yapılmıştır. Araştırma sonucunda, duygusal zekanın işgörenlerin bazı demografik özellikleri ile ilişkili olduğu görülmüştür. Buna karşın, duygusal zekanın iş performansı, iş tatmini, örgütsel vatandaşlık davranışı ile anlamlı bir ilişkisi tespit edilememiştir.

Anahtar Kelimeler

• Duygusal Zeka, İş Performansı, İş Tatmini, Örgütsel Vatandaşlık Davranışı

Kaynakça

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