DESTEKLEYİCİ ÇALIŞMA ORTAMI, ÇALIŞANIN ELDE TUTULMASI VE ÖRGÜTSEL ADANMIŞLIK ARASINDAKİ İLİŞKİLERİN İNCELENMESİ: KAMU VE ÖZEL BANKA ÇALIŞANLARINA YÖNELİK BİR UYGULAMA

Yıl 2025, Cilt: 26 Sayı: 2, 271 - 293, 22.07.2025

Merve Kaplan

Öz

Araştırma, destekleyici çalışma ortamı ve destekleyici çalışma ortamının boyutları olan algılanan iklim, süpervizör ilişkisi, akran grup etkileşimi ve algılanan örgütsel desteğin çalışanın elde tutulması ve örgütsel adanmışlık üzerindeki etkisini ölçmek amacıyla gerçekleştirilmiştir. Bununla birlikte araştırmada, örgütsel adanmışlığın çalışanın elde tutulması üzerindeki etkisi ve örgütsel adanmışlığın aracılık rolü incelenmektedir. Araştırmada kolayda örneklem yöntemi kullanılmış ve anket tekniğinden yararlanılmıştır. Araştırmada, kamu ve özel bankalarda görev yapan çalışanlardan toplamda 448 geçerli anket elde edilmiştir. Kısmi en küçük kareler” (PLS) ve “Yapısal Eşitlik Modellemesi” (SEM), araştırmada önerilen hipotezlerin incelenebilmesi için yürütülmüştür. Gerçekleştirilen yapısal eşitlik modeli sonuçlarına göre destekleyici çalışma ortamı ve algılanan iklim, süpervizör ilişkisi, akran grup etkileşimi ve algılanan örgütsel desteğin çalışanın elde tutulması ve örgütsel adanmışlık üzerinde pozitif anlamlı etkisi olduğu sonuçlarına ulaşılmıştır. Araştırmada ayrıca, örgütsel adanmışlığın çalışanın elde tutulması üzerinde pozitif anlamlı etkisi olduğu sonucu elde edilmiştir. Araştırmada son olarak, örgütsel adanmışlığın, destekleyici çalışma ortamının çalışanın elde tutulması üzerindeki etkisinde kısmi aracılık etkisine sahip olduğu sonucuna ulaşılmıştır. Araştırmada elde edilen sonuçlara bağlı olarak hizmet sektörü yöneticilerine birtakım öneriler sunulmuştur.

Anahtar Kelimeler

Destekleyici Çalışma Ortamı , Örgütsel Adanmışlık , Çalışanın Elde Tutulması.

Teşekkür

SAYIN EDİTÖR, MAKALE DOSYASI SİSTEME YÜKLENMİŞTİR. ŞİMDİDEN EMEKLERİNİZ İÇİN TEŞEKKÜR EDER, İYİ GÜNLER DİLERİM.

EXAMINING THE RELATIONSHIPS BETWEEN SUPPORTIVE WORK ENVIRONMENT, EMPLOYEE RETENTION AND ORGANIZATIONAL ENGAGEMENT: AN APPLICATION TO PUBLIC AND PRIVATE BANK EMPLOYEES

Öz

This study examines the impact of a supportive work environment and its key dimensions—perceived climate, supervisory relationship, peer group interaction, and perceived organizational support—on employee retention and organizational engagement. In addition, the research examines the effect of organizational engagement on employee retention and the mediating role of organizational engagement. The study used a convenience sampling method and utilized the survey technique. In the research, a total of 448 valid surveys were obtained from employees working in public and private banks. To test the research hypotheses, Partial Least Squares (PLS) and Structural Equation Modeling (SEM) analyses were conducted. According to the results of the structural equation model, it was concluded that supportive work environment and perceived climate, supervisor relationship, peer group interaction and perceived organizational support have a positive and significant effect on employee retention and organizational engagement. The research also found that organizational engagement has a positive and significant effect on employee retention. Finally, the research concluded that organizational engagement has a partial mediating effect on the effect of a supportive work environment on employee retention. Based on these results, recommendations were provided for service sector managers to enhance employee retention and engagement strategies.

Anahtar Kelimeler

Supportive Work Environment , Organizational Engagement , Employee Retention.

Kaynakça

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