THE IMPACT OF THE APPLICATION OF TOTAL QUALITY MANAGEMENT ON THE SATISFACTION OF WORKERS: CASE OF PRİVATE SCHOOLS IN BURSA

Öz

The implementation of total quality management is an important factor in most organizations, especially educational institutions. Because it plays an important role in gaining employee satisfaction. The purpose of this study was to clarify the role of applying total quality management in increasing customer and employee satisfaction. In addition to defining the concept of total quality management that can be used to gain employee satisfaction and loyalty, and the relevant dimensions, and explaining methods of improvement for these dimensions. This study focuses on the extent of application of total quality management in educational institutions, so that educational institutions implement total quality management and then measure employee satisfaction. Where job satisfaction is one of the factors, and the mission is to influence the quality of service in the organization. The study stresses the importance of continuous research and review in all aspects and problems faced by educational institutions. Through visiting private schools and distributing questionnaires to employees in those schools, 377 questionnaires were filled out and these questionnaires were analyzed. By establishing the (SPSS) hypothesis, these statistical analyzes were performed and examined the correlation and regression between TQM and employee satisfaction. The necessary proposals were submitted to improve the extent of implementation of Total Quality Management in order to gain more confidence in the private education sector. As a result of the research, it was determined that the application of TQM increases employee satisfaction.

Anahtar Kelimeler

• Quality
• Total Quality Management
• Satisfaction of Workers

THE IMPACT OF THE APPLICATION OF TOTAL QUALITY MANAGEMENT ON THE SATISFACTION OF WORKERS: CASE OF PRIVATE SCHOOLS IN BURSA

Öz

The implementation of total quality management is an important factor in most organizations, especially educational institutions. Because it plays an important role in gaining employee satisfaction. The purpose of this study was to clarify the role of applying total quality management in increasing customer and employee satisfaction. In addition to defining the concept of total quality management that can be used to gain employee satisfaction and loyalty, and the relevant dimensions, and explaining methods of improvement for these dimensions. This study focuses on the extent of application of total quality management in educational institutions, so that educational institutions implement total quality management and then measure employee satisfaction. Where job satisfaction is one of the factors, and the mission is to influence the quality of service in the organization. The study stresses the importance of continuous research and review in all aspects and problems faced by educational institutions. Through visiting private schools and distributing questionnaires to employees in those schools, 377 questionnaires were filled out and these questionnaires were analyzed. By establishing the (SPSS) hypothesis, these statistical analyzes were performed and examined the correlation and regression between TQM and employee satisfaction. The necessary proposals were submitted to improve the extent of implementation of Total Quality Management in order to gain more confidence in the private education sector. As a result of the research, it was determined that the application of TQM increases employee satisfaction.

Anahtar Kelimeler

• Kalite
• Toplam Kalite Yönetimi
• Çalışanların Mmemnuniyeti

Kaynakça

1. Abdel-Baqi, M.S.)2001(, Effective Behavior in Organizations, University House Journal, Alexandria, Egypt.
2. Daradkeh M. T. S. (2002), Quality in Modern Organizations, First Edition, Dar Safaa Publishing and Distribution, Amman.
3. Hawas A. (2015), “Contribution to İmproving The Quality of Higher Education Services By Adopting Total Quality Management in Algerian Universities”, Thesis Submitted to Obtain A Doctorate in Management Sciences, Faculty of Economic, Commercial and Management Sciences, Kassadi Merbah University, Ouargla.
4. Maher, A. (2002), Organizational Behavior, Skills Building Entrance, Al-Dar University Journal, Alexandria, Egypt, Eighth Edition.