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The Effect of Workplace Conditions On Employee Job Performance

Yıl 2020, Cilt: 20 Sayı: 1, 57 - 74, 30.01.2020
https://doi.org/10.21121/eab.510839

Öz

In the health sector, violent situations have led to
the advancement of prevention policies and practices for employees working
efficiently. The condition of the hospital, the adequacy of resources, the
presence of conflicts between employees, and the management style make happy or
unhappy employees that causes them to behave positively or negatively. The aim
of the study is to determine the effect of the workplace conditions, violence
prevention policies and practices, organizational constraints and conflicts
between employees on employee job performance, dimensioned as counterproductive
work behavior (CWB) and organizational citizenship behavior (OCB). A survey on
the permanent nurses and health officers in a hospital was conducted, and a
developed model was tested using structural equational modeling. The result partially
corresponds to the model in that a violence prevention climate in the workplace
and constraints within the organization affect well-being, OCB and CWB. As the
most important dissimilarity from the literature, organizational constraints
positively affect organizational citizenship behavior. This result can be
explained that most work should be completed immediately regardless of what
happens in the health sector. The results are discussed, and suggestions are
presented.

Kaynakça

  • AbuAlRub, R., El-Jardali, F., Jamal, D., & AbuAl-Rub, N. (2016) “Exploring The Relationship Between Work Environment, Job Satisfaction, And Intent to Stay of Jordanian Nurses in Underserved Areas, Applied Nursing Research, 31: 19-23. doi:10.1016/j.apnr.2015.11.014
  • Ariani, D.W. (2013) “The Relationship Between Employee Engagement, Organizational Citizenship Behavior, And Counterproductive Work Behavior” International Journal of Business Administration, 4: 46-56. doi:10.5430/ijba.v4n2p46
  • Bennett, R.J., & Robinson, S.L. (2000) “Development of a Measure of Workplace Deviance”, Journal of Applied Psychology, 85: 349-360. doi:10.1037//0021-9010.85.3.349
  • Borman, W.C., & Motowidlo, S.J. (1993) “Expanding The Criterion Domain to Include Elements of Contextual Performance” in Schmitt, N., & Borman, W.C. (Eds.), Personnel selection in organizations (pp. 71-98), San Francisco: Jossey-Bass.
  • Borman, W.C., & Motowidlo, S.J. (1997) “Task Performance and Contextual Performance: The Meaning for Personnel Selection Research” Human Performance, 10: 99–109. doi:10.1207/s15327043hup1002_3
  • Brink, A.G., Emerson, D.J., & Yang, L. (2016) “Job Autonomy and Counterproductive Behaviors in Chinese Accountants: The Role of Job-Related Attitudes” Journal of International Accounting Research, 15: 115-131. doi:10.2308/jiar-51194
  • Bryman, A., & Cramer, D. (2009) Quantitative Data Analysis with SPSS 14, 15 & 16 Guide for Social Scientists, New York: Routledge Taylor & Francis Group.
  • Chang, C.H., Eatough, E.M., Spector, P.E., & Kessler, S.R. (2012) “Violence-Prevention Climate, Exposure to Violence and Aggression, And Prevention Behavior: A Mediation Model” Journal of Organizational Behavior, 33: 657-677. doi: 10.1002/job.776
  • Chernyak-Hai, L., & Tziner, A. (2014) “Relationships Between Counterproductive Work Behavior, Perceived Justice and Climate, Occupational Status, And Leader-Member Exchange” Journal of Work and Organizational Psychology, 30: 1-12. doi:10.5093/tr2014a1
  • Colbert, A.E., Mount, M.K., Harter, J.K., Witt, L.A., & Barrick, M.R. (2004) “Interactive effects of personality and perceptions of the work situation on workplace deviance” Journal of Applied Psychology, 89: 599-609. doi:10.1037/0021-9010.89.4.599
  • Czarnota-Bojarska, J. (2015) “Counterproductive work behavior and job satisfaction: A surprisingly rocky relationship” Journal of Management & Organization, 21: 460-470. doi:10.1017/jmo.2015.15
  • Dalal, R.S. (2005) “A Meta-Analysis of the Relationship Between Organizational Citizenship Behavior and Counterproductive Work Behavior” Journal of Applied Psychology, 90: 1241-1255. doi:10.1037/0021-9010.90.6.1241
  • Daley, A.J., & Parfitt, G. (1996) “Good Health-Is It Worth It? Mood States, Physical Well-Being, Job Satisfaction and Absenteeism in Members and Non-Members of a British Corporate Health and Fitness Club” Journal of Occupational and Organizational Behavior, 69: 121-134. doi:10.1111/j.2044-8325.1996.tb00604.x
  • Fox, S., & Spector, P.E. (1999) “A Model of Work Frustration-Aggression” Journal of Organizational Behavior, 20: 915–931. doi:10.1002/(SICI)1099-1379(199911)20:6<915::AID-JOB918>3.0.CO;2-6
  • Fox, S., Spector, P.E., Goh, A., Bruursema, K., & Kessler, S.R. (2012) “The Deviant Citizen: Measuring Potential Positive Relations Between Counterproductive Work Behaviour and Organizational Citizenship Behaviour” Journal of Occupational and Organizational Psychology, 85: 199-220. doi:http://dx.doi.org/10.1111/j.2044-8325.2011.02032.x
  • Fox, S., Spector, P.E., & Miles, D. (2001) “Counterproductive Work Behavior (CWB) In Response to Job Stressors and Organizational Justice: Some Mediator and Moderator Tests for Autonomy and Emotions” Journal of Vocational Behavior, 59: 291-309. doi:10.1006/jvbe.2001.1803
  • Hair, J.F.Jr., Black, W. C., Babin, B.J., Anderson, R.E., & Tatham, R.L. (2006) Multivariate Data Analysis, 6th Ed., New Jersey: Pearson Prentice Hall.
  • Hanisch, K.A., Hulin, C.L., & Rosnowski, M. (1998) “The Importance of Individual’s Repertoires of Behaviors: The Scientific Appropriateness of Studying Multiple Behaviors and General Attitudes” Journal of Organizational Behavior, 19: 463– 480. doi:10.1002/(SICI)1099-1379(199809)19:5<463::AID-JOB3899>3.0.CO;2-5
  • Hochstein, B.W., Lilly, B., & Stanley, S.M. (2017) “Incorporating A Counterproductive Work Behavior Perspective into The Salesperson Deviance Literature: Intentionally Harmful Acts and Motivations for Sales Deviance” Journal of Marketing Theory and Practice, 25: 86-103. doi:10.1080/10696679.2016.1236663
  • Hollinger, R., & Clark, J. (1983) Theft by Employees, Lexington, MA: Lexington Books.
  • Ilies, R., Fulmer, I.S., Spitzmuller, M., & Johnson, M.D. (2009) “Personality and Citizenship Behavior: The Mediating Role of Job Satisfaction” Journal of Applied Psychology, 94: 945–959. doi:10.1037/a0013329
  • Kaddourah, B., Khalidi, A., Abu-Shaheen, A., & Al-Tannir, M. (2013) “Factors Impacting Job Satisfaction Among Nurses from A Tertiary Care Center” Journal of Clinical Nurse, 22: 3153–3159. doi:10.1111/jocn.12261
  • Kessler, S.R., Spector, P.E., Chang, C.H., & Parr, A.D. (2008) “Organizational Violence Climate and Exposure to Violence and Verbal Aggression” Work & Stress, 22: 108-124. doi:10.1080/02678370802187926
  • Kulas, J.T., McInnerney, J.E., Demuth, R.F., & Jadwinski, V. (2007) “Employee Satisfaction and Theft: Testing Climate Perceptions as A Mediator” The Journal of Psychology, 141: 389-402. doi:10.3200/JRLP.141.4.389-402
  • Lee, K.J. Carswell, N., & Allen, N.J. (2000) “A Meta-Analytic Review of Occupational Commitment: Relations with Person and Work Related Variables” Journal of Applied Psychology, 85: 799–811. doi:/10.1037/0021-9010.85.5.799
  • Meyer, J.P., & Herscovitch, L. (2001) “Commitment in The Workplace: Toward A General Model” Human Resource Management Review, 11: 299-326. doi:10.1016/S1053-4822(00)00053-X.Meyer, J.P.; Stanley, L.J., & Parfyonova, N.M. (2012) “Employee Commitment in Context: The Nature and Implication of Commitment Profiles” Journal of Vocational Behavior, 80: 1-16. doi:10.1016/j.jvb.2011.07.002.
  • Miles, D.E., Spector, P.E., Borman, W.E., & Fox, S. (2002) “Building an Integrative Model of Extra Role Work Behavior: A Comparison of Counterproductive Work Behavior with Organizational Citizenship Behavior” International Journal of Selection and Assessment, 10: 51-57. doi:10.1111/1468-2389.00193
  • Mitchell, M.S., & Ambrose, M.L. (2007) “Abusive Supervision and Workplace Deviance and The Moderating Effects of Negative Reciprocity Beliefs” Journal of Applied Psychology, 92: 1159-1168. doi:10.1037/0021-9010.92.4.1159
  • Mount, M., Ilies, R., & Johnson, E. (2006) “Relationship of Personality Traits and Counterproductive Work Behaviors: The Mediating Effects of Job Satisfaction” Personnel Psychology, 59: 591–622. doi:10.1111/j.1744-6570.2006.00048.x
  • Organ, D.W. (1988) Organizational Citizenship Behavior: The Good Soldier Syndrome, Lexington, MA: Lexington Books.
  • Penney, L.M., & Spector, P.E. (2005) “Job Stress, Incivility, And Counterproductive Work Behavior (CWB): The Moderating Role of Negative Affectivity” Journal of Organizational Behavior, 26: 777-796. doi:10.1002/job.336
  • Podsakoff, P.M., & Organ, D.W. (1986)” “Self-Reports in Organizational Research: Problems and Prospects” Journal of Management, 12: 531–544. doi: 10.1177/014920638601200408
  • Podsakoff, P.M., MacKenzie, S.B., Lee, J., & Podsakoff, N.P. (2003) “Common Method Bias in Behavioral Research: A Critical Review of the Literature and Recommended Remedies” Journal of Applied Psychology, 88: 879-903. doi:10.1037/0021-9010.88.5.879
  • Schulte, M., Ostroff, C., & Kinicki, A.J. (2006) “Organizational Climate Systems and Psychological Climate Perceptions: A Cross-Level Study of Climate-Satisfaction Relationships” Journal of Occupational and Organizational Psychology, 79: 645-671. doi:10.1348/096317905X72119
  • Shahin, A., Naftchali, J.S., & Pool, J.K. (2014) “Developing A Model for The Influence of Perceived Organizational Climate On Organizational Citizenship Behaviour and Organizational Performance Based On Balanced Score Card” International Journal of Productivity and Performance Management, 63: 290-307. https://doi.org/10.1108/IJPPM-03-2013-0044
  • Smith, C.A., Organ, D., & Near, J.P. (1983) “Organizational Citizenship Behavior: Its Nature and Antecedents” Journal of Applied Psychology, 68: 653–663. doi:10.1037/0021-9010.68.4.653
  • Spector, P.E. (1975) “Relationships of Organizational Frustration with Reported Behavioral Reactions of Employees” Journal of Applied Psychology, 60: 635–637. doi:10.1111/j.2044-8325.1987.tb00255.x
  • Spector, P.E., & Jex, S.M. (1998) “Development of Four Self-Report Measures of Job Stressors and Strain: Interpersonal Conflict at Work Scale, Organizational Constraints Scale, Quantitative Workload Inventory, And Physical Symptoms Inventory” Journal of Occupational Health Psychology, 3: 356-367. doi:10.1037/1076-8998.3.4.356
  • Spector, P.E., Bauer, J.A., & Fox, S. (2010) “Measurement Artifacts in The Assessment of Counterproductive Work Behavior and Organizational Citizenship Behavior: Do We Know What We Think We Know?” Journal of Applied Psychology, 95: 781-790. doi:10.1037/a0019477Spector, P.E., Fox, S., Penney, L.M., Bruursema, K., Goh, A., & Kessler, S. (2006) “The Dimensionality of Counterproductivity: Are All Counterproductive Behaviors Created Equal?” Journal of Vocational Behavior, 68: 446-460. doi:10.1016/j.jvb.2005.10.005
  • Thau, S., Crossley, C., Bennett, R.J., & Sczesny, S. (2007) “The Relationship Between Trust, Attachment, And Antisocial Work Behaviors” Human Relations, 60: 1155-1179. doi:10.1177/0018726707081658
  • van Katwyk, P.T., Fox, S., Spector, P.E., & Kelloway, E.K. (2000) “Using The Job-Related Affective Well-Being Scale (JAWS) To Investigate Affective Responses to Work Stressors” Journal of Occupational Health Psychology, 5: 219–230. doi:10.1037/1076-8998.5.2.219
  • Walumbwa, F.O., Wu, C., & Bani, O. (2008) “Contingent Reward Transactional Leadership, Work Attitudes, And Organizational Citizenship Behavior: The Role of Procedural Justice Climate Perceptions and Strength” The Leadership Quarterly, 19: 251-265. doi:10.1016/j.leaqua.2008.03.004
  • Wright, T.A., Cropanzano, R., & Bonett, D.G. (2007) “The Moderating Role of Employee Positive Well Being On the Relation Between Job Satisfaction and Job Performance” Journal of Occupational Health Psychology, 12: 93–104. doi:10.1037/1076-8998.12.2.93
  • Yang, L.Q., Spector, P.E., Chang, C.H., Gallant-Roman, M., & Powell, J. (2012) “Psychosocial Precursors and Physical Consequences of Workplace Violence Towards Nurses: A Longitudinal Examination with Naturally Occurring Groups in Hospital Settings” International Journal of Nursing Studies, 49: 1091-1102. doi:10.1016/j.ijnurstu.2012.03.006
Yıl 2020, Cilt: 20 Sayı: 1, 57 - 74, 30.01.2020
https://doi.org/10.21121/eab.510839

Öz

Sağlık sektöründe yaşanan
şiddet olaylarıyla beraber çalışanların işlerini etkili bir şekilde yerine
getirebilmeleri için şiddet önleyici politika ve uygulamalar geliştirilmektedir.
Hastane ortamı, kaynakların yetersizliği, çalışanlar arasındaki çatışmalar ve
yönetim biçimi çalışanların olumlu veya olumsuz davranışına neden olmakta, onları
mutlu veya mutsuz yapmaktadır. Bu çalışmanın amacı; işyeri koşulları, şiddet
önleyici politika ve uygulamalar, örgütsel kısıtlılıklar ve çatışmalar, çalışanın
iş performansı (üretken karşıtı iş davranışı (ÜİD) ve örgütsel vatandaşlık
davranışı (ÖVD) şeklinde ayrılmaktadır) üzerindeki etkisini incelemektir. Anket,
bir hastanedeki kadrolu hemşire ve sağlık çalışanları üzerinde yapılmıştır. Geliştirilen
model, yapısal eşitlik modeli kullanılarak test edilmiştir. Sonuçlar modeli
kısmen doğrulamıştır; işyerindeki şiddet önleyici iklim ve örgütsel
kısıtlılıklar mutluluğu, ÖVD ve ÜİD’yi etkilemektedir. Literatürden ayrılan en
önemli farklılık, örgütsel kısıtlılıkların örgütsel vatandaşlık davranışını
olumlu yönde etkilediğidir. Bu sonuç sağlık sektöründe olayların nasıl
oluştuğuna bakılmaksızın işlerin hızlı bir şekilde yapılması gerekliliği ile
açıklanabilir. Bulunan sonuçlar tartışılmış ve öneriler sunulmuştur.

Kaynakça

  • AbuAlRub, R., El-Jardali, F., Jamal, D., & AbuAl-Rub, N. (2016) “Exploring The Relationship Between Work Environment, Job Satisfaction, And Intent to Stay of Jordanian Nurses in Underserved Areas, Applied Nursing Research, 31: 19-23. doi:10.1016/j.apnr.2015.11.014
  • Ariani, D.W. (2013) “The Relationship Between Employee Engagement, Organizational Citizenship Behavior, And Counterproductive Work Behavior” International Journal of Business Administration, 4: 46-56. doi:10.5430/ijba.v4n2p46
  • Bennett, R.J., & Robinson, S.L. (2000) “Development of a Measure of Workplace Deviance”, Journal of Applied Psychology, 85: 349-360. doi:10.1037//0021-9010.85.3.349
  • Borman, W.C., & Motowidlo, S.J. (1993) “Expanding The Criterion Domain to Include Elements of Contextual Performance” in Schmitt, N., & Borman, W.C. (Eds.), Personnel selection in organizations (pp. 71-98), San Francisco: Jossey-Bass.
  • Borman, W.C., & Motowidlo, S.J. (1997) “Task Performance and Contextual Performance: The Meaning for Personnel Selection Research” Human Performance, 10: 99–109. doi:10.1207/s15327043hup1002_3
  • Brink, A.G., Emerson, D.J., & Yang, L. (2016) “Job Autonomy and Counterproductive Behaviors in Chinese Accountants: The Role of Job-Related Attitudes” Journal of International Accounting Research, 15: 115-131. doi:10.2308/jiar-51194
  • Bryman, A., & Cramer, D. (2009) Quantitative Data Analysis with SPSS 14, 15 & 16 Guide for Social Scientists, New York: Routledge Taylor & Francis Group.
  • Chang, C.H., Eatough, E.M., Spector, P.E., & Kessler, S.R. (2012) “Violence-Prevention Climate, Exposure to Violence and Aggression, And Prevention Behavior: A Mediation Model” Journal of Organizational Behavior, 33: 657-677. doi: 10.1002/job.776
  • Chernyak-Hai, L., & Tziner, A. (2014) “Relationships Between Counterproductive Work Behavior, Perceived Justice and Climate, Occupational Status, And Leader-Member Exchange” Journal of Work and Organizational Psychology, 30: 1-12. doi:10.5093/tr2014a1
  • Colbert, A.E., Mount, M.K., Harter, J.K., Witt, L.A., & Barrick, M.R. (2004) “Interactive effects of personality and perceptions of the work situation on workplace deviance” Journal of Applied Psychology, 89: 599-609. doi:10.1037/0021-9010.89.4.599
  • Czarnota-Bojarska, J. (2015) “Counterproductive work behavior and job satisfaction: A surprisingly rocky relationship” Journal of Management & Organization, 21: 460-470. doi:10.1017/jmo.2015.15
  • Dalal, R.S. (2005) “A Meta-Analysis of the Relationship Between Organizational Citizenship Behavior and Counterproductive Work Behavior” Journal of Applied Psychology, 90: 1241-1255. doi:10.1037/0021-9010.90.6.1241
  • Daley, A.J., & Parfitt, G. (1996) “Good Health-Is It Worth It? Mood States, Physical Well-Being, Job Satisfaction and Absenteeism in Members and Non-Members of a British Corporate Health and Fitness Club” Journal of Occupational and Organizational Behavior, 69: 121-134. doi:10.1111/j.2044-8325.1996.tb00604.x
  • Fox, S., & Spector, P.E. (1999) “A Model of Work Frustration-Aggression” Journal of Organizational Behavior, 20: 915–931. doi:10.1002/(SICI)1099-1379(199911)20:6<915::AID-JOB918>3.0.CO;2-6
  • Fox, S., Spector, P.E., Goh, A., Bruursema, K., & Kessler, S.R. (2012) “The Deviant Citizen: Measuring Potential Positive Relations Between Counterproductive Work Behaviour and Organizational Citizenship Behaviour” Journal of Occupational and Organizational Psychology, 85: 199-220. doi:http://dx.doi.org/10.1111/j.2044-8325.2011.02032.x
  • Fox, S., Spector, P.E., & Miles, D. (2001) “Counterproductive Work Behavior (CWB) In Response to Job Stressors and Organizational Justice: Some Mediator and Moderator Tests for Autonomy and Emotions” Journal of Vocational Behavior, 59: 291-309. doi:10.1006/jvbe.2001.1803
  • Hair, J.F.Jr., Black, W. C., Babin, B.J., Anderson, R.E., & Tatham, R.L. (2006) Multivariate Data Analysis, 6th Ed., New Jersey: Pearson Prentice Hall.
  • Hanisch, K.A., Hulin, C.L., & Rosnowski, M. (1998) “The Importance of Individual’s Repertoires of Behaviors: The Scientific Appropriateness of Studying Multiple Behaviors and General Attitudes” Journal of Organizational Behavior, 19: 463– 480. doi:10.1002/(SICI)1099-1379(199809)19:5<463::AID-JOB3899>3.0.CO;2-5
  • Hochstein, B.W., Lilly, B., & Stanley, S.M. (2017) “Incorporating A Counterproductive Work Behavior Perspective into The Salesperson Deviance Literature: Intentionally Harmful Acts and Motivations for Sales Deviance” Journal of Marketing Theory and Practice, 25: 86-103. doi:10.1080/10696679.2016.1236663
  • Hollinger, R., & Clark, J. (1983) Theft by Employees, Lexington, MA: Lexington Books.
  • Ilies, R., Fulmer, I.S., Spitzmuller, M., & Johnson, M.D. (2009) “Personality and Citizenship Behavior: The Mediating Role of Job Satisfaction” Journal of Applied Psychology, 94: 945–959. doi:10.1037/a0013329
  • Kaddourah, B., Khalidi, A., Abu-Shaheen, A., & Al-Tannir, M. (2013) “Factors Impacting Job Satisfaction Among Nurses from A Tertiary Care Center” Journal of Clinical Nurse, 22: 3153–3159. doi:10.1111/jocn.12261
  • Kessler, S.R., Spector, P.E., Chang, C.H., & Parr, A.D. (2008) “Organizational Violence Climate and Exposure to Violence and Verbal Aggression” Work & Stress, 22: 108-124. doi:10.1080/02678370802187926
  • Kulas, J.T., McInnerney, J.E., Demuth, R.F., & Jadwinski, V. (2007) “Employee Satisfaction and Theft: Testing Climate Perceptions as A Mediator” The Journal of Psychology, 141: 389-402. doi:10.3200/JRLP.141.4.389-402
  • Lee, K.J. Carswell, N., & Allen, N.J. (2000) “A Meta-Analytic Review of Occupational Commitment: Relations with Person and Work Related Variables” Journal of Applied Psychology, 85: 799–811. doi:/10.1037/0021-9010.85.5.799
  • Meyer, J.P., & Herscovitch, L. (2001) “Commitment in The Workplace: Toward A General Model” Human Resource Management Review, 11: 299-326. doi:10.1016/S1053-4822(00)00053-X.Meyer, J.P.; Stanley, L.J., & Parfyonova, N.M. (2012) “Employee Commitment in Context: The Nature and Implication of Commitment Profiles” Journal of Vocational Behavior, 80: 1-16. doi:10.1016/j.jvb.2011.07.002.
  • Miles, D.E., Spector, P.E., Borman, W.E., & Fox, S. (2002) “Building an Integrative Model of Extra Role Work Behavior: A Comparison of Counterproductive Work Behavior with Organizational Citizenship Behavior” International Journal of Selection and Assessment, 10: 51-57. doi:10.1111/1468-2389.00193
  • Mitchell, M.S., & Ambrose, M.L. (2007) “Abusive Supervision and Workplace Deviance and The Moderating Effects of Negative Reciprocity Beliefs” Journal of Applied Psychology, 92: 1159-1168. doi:10.1037/0021-9010.92.4.1159
  • Mount, M., Ilies, R., & Johnson, E. (2006) “Relationship of Personality Traits and Counterproductive Work Behaviors: The Mediating Effects of Job Satisfaction” Personnel Psychology, 59: 591–622. doi:10.1111/j.1744-6570.2006.00048.x
  • Organ, D.W. (1988) Organizational Citizenship Behavior: The Good Soldier Syndrome, Lexington, MA: Lexington Books.
  • Penney, L.M., & Spector, P.E. (2005) “Job Stress, Incivility, And Counterproductive Work Behavior (CWB): The Moderating Role of Negative Affectivity” Journal of Organizational Behavior, 26: 777-796. doi:10.1002/job.336
  • Podsakoff, P.M., & Organ, D.W. (1986)” “Self-Reports in Organizational Research: Problems and Prospects” Journal of Management, 12: 531–544. doi: 10.1177/014920638601200408
  • Podsakoff, P.M., MacKenzie, S.B., Lee, J., & Podsakoff, N.P. (2003) “Common Method Bias in Behavioral Research: A Critical Review of the Literature and Recommended Remedies” Journal of Applied Psychology, 88: 879-903. doi:10.1037/0021-9010.88.5.879
  • Schulte, M., Ostroff, C., & Kinicki, A.J. (2006) “Organizational Climate Systems and Psychological Climate Perceptions: A Cross-Level Study of Climate-Satisfaction Relationships” Journal of Occupational and Organizational Psychology, 79: 645-671. doi:10.1348/096317905X72119
  • Shahin, A., Naftchali, J.S., & Pool, J.K. (2014) “Developing A Model for The Influence of Perceived Organizational Climate On Organizational Citizenship Behaviour and Organizational Performance Based On Balanced Score Card” International Journal of Productivity and Performance Management, 63: 290-307. https://doi.org/10.1108/IJPPM-03-2013-0044
  • Smith, C.A., Organ, D., & Near, J.P. (1983) “Organizational Citizenship Behavior: Its Nature and Antecedents” Journal of Applied Psychology, 68: 653–663. doi:10.1037/0021-9010.68.4.653
  • Spector, P.E. (1975) “Relationships of Organizational Frustration with Reported Behavioral Reactions of Employees” Journal of Applied Psychology, 60: 635–637. doi:10.1111/j.2044-8325.1987.tb00255.x
  • Spector, P.E., & Jex, S.M. (1998) “Development of Four Self-Report Measures of Job Stressors and Strain: Interpersonal Conflict at Work Scale, Organizational Constraints Scale, Quantitative Workload Inventory, And Physical Symptoms Inventory” Journal of Occupational Health Psychology, 3: 356-367. doi:10.1037/1076-8998.3.4.356
  • Spector, P.E., Bauer, J.A., & Fox, S. (2010) “Measurement Artifacts in The Assessment of Counterproductive Work Behavior and Organizational Citizenship Behavior: Do We Know What We Think We Know?” Journal of Applied Psychology, 95: 781-790. doi:10.1037/a0019477Spector, P.E., Fox, S., Penney, L.M., Bruursema, K., Goh, A., & Kessler, S. (2006) “The Dimensionality of Counterproductivity: Are All Counterproductive Behaviors Created Equal?” Journal of Vocational Behavior, 68: 446-460. doi:10.1016/j.jvb.2005.10.005
  • Thau, S., Crossley, C., Bennett, R.J., & Sczesny, S. (2007) “The Relationship Between Trust, Attachment, And Antisocial Work Behaviors” Human Relations, 60: 1155-1179. doi:10.1177/0018726707081658
  • van Katwyk, P.T., Fox, S., Spector, P.E., & Kelloway, E.K. (2000) “Using The Job-Related Affective Well-Being Scale (JAWS) To Investigate Affective Responses to Work Stressors” Journal of Occupational Health Psychology, 5: 219–230. doi:10.1037/1076-8998.5.2.219
  • Walumbwa, F.O., Wu, C., & Bani, O. (2008) “Contingent Reward Transactional Leadership, Work Attitudes, And Organizational Citizenship Behavior: The Role of Procedural Justice Climate Perceptions and Strength” The Leadership Quarterly, 19: 251-265. doi:10.1016/j.leaqua.2008.03.004
  • Wright, T.A., Cropanzano, R., & Bonett, D.G. (2007) “The Moderating Role of Employee Positive Well Being On the Relation Between Job Satisfaction and Job Performance” Journal of Occupational Health Psychology, 12: 93–104. doi:10.1037/1076-8998.12.2.93
  • Yang, L.Q., Spector, P.E., Chang, C.H., Gallant-Roman, M., & Powell, J. (2012) “Psychosocial Precursors and Physical Consequences of Workplace Violence Towards Nurses: A Longitudinal Examination with Naturally Occurring Groups in Hospital Settings” International Journal of Nursing Studies, 49: 1091-1102. doi:10.1016/j.ijnurstu.2012.03.006
Toplam 44 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular İşletme
Bölüm Araştırma Makalesi
Yazarlar

Metin Reyhanoğlu 0000-0003-1769-1867

Özden Akın 0000-0002-8459-9334

Yayımlanma Tarihi 30 Ocak 2020
Kabul Tarihi 11 Kasım 2019
Yayımlandığı Sayı Yıl 2020 Cilt: 20 Sayı: 1

Kaynak Göster

APA Reyhanoğlu, M., & Akın, Ö. (2020). The Effect of Workplace Conditions On Employee Job Performance. Ege Academic Review, 20(1), 57-74. https://doi.org/10.21121/eab.510839
AMA Reyhanoğlu M, Akın Ö. The Effect of Workplace Conditions On Employee Job Performance. eab. Ocak 2020;20(1):57-74. doi:10.21121/eab.510839
Chicago Reyhanoğlu, Metin, ve Özden Akın. “The Effect of Workplace Conditions On Employee Job Performance”. Ege Academic Review 20, sy. 1 (Ocak 2020): 57-74. https://doi.org/10.21121/eab.510839.
EndNote Reyhanoğlu M, Akın Ö (01 Ocak 2020) The Effect of Workplace Conditions On Employee Job Performance. Ege Academic Review 20 1 57–74.
IEEE M. Reyhanoğlu ve Ö. Akın, “The Effect of Workplace Conditions On Employee Job Performance”, eab, c. 20, sy. 1, ss. 57–74, 2020, doi: 10.21121/eab.510839.
ISNAD Reyhanoğlu, Metin - Akın, Özden. “The Effect of Workplace Conditions On Employee Job Performance”. Ege Academic Review 20/1 (Ocak 2020), 57-74. https://doi.org/10.21121/eab.510839.
JAMA Reyhanoğlu M, Akın Ö. The Effect of Workplace Conditions On Employee Job Performance. eab. 2020;20:57–74.
MLA Reyhanoğlu, Metin ve Özden Akın. “The Effect of Workplace Conditions On Employee Job Performance”. Ege Academic Review, c. 20, sy. 1, 2020, ss. 57-74, doi:10.21121/eab.510839.
Vancouver Reyhanoğlu M, Akın Ö. The Effect of Workplace Conditions On Employee Job Performance. eab. 2020;20(1):57-74.