Yaratıcı Problem Çözme Tekniği TRIZ'in Uygulama Alanları: Sağlık Hizmetleri Sektöründe Kullanımı İçin Öneriler

Öz

Çalışmanın amacı sektörde şirketlerin problemlerine yaratıcı çözümler geliştirmek için son zamanlarda sıklıkla başvurdukları TRIZ yönteminin akademik çalışmalar üzerinden kullanım alan ve sıklıklarını tespit etmek ve uygulamadaki etkinliklerini vurgulayarak sağlık hizmetleri sektöründe TRIZ’in kullanımını artıracak öneriler sunmaktır. Çalışmada iki ayrı literatür taraması yapılmıştır, ilk olarak 2004-2019 yılları arasında “TRIZ” ve “Contradiction Matrix” ana temaları ile yayınlanmış olan akademik yayınlar Web of Science veri tabanı üzerinden taratılarak toplam 161 yayına ulaşılmıştır. İlgili yayınlar bilim alanlarına göre ayrılarak incelenmiş ve sağlık hizmetleri sektöründe kullanımını detaylandırmak için çalışma kapsamı biraz daha genişletilerek ikinci taramada Google Scholar veri tabanı incelemeye alınmıştır. Çalışma sonucunda TRIZ’in çoğunlukla teknik alanlardaki problemleri çözmek için başvurulan bir yöntem olmasının yanında son yıllarda hizmet sektöründe de kullanılmaya başlandığı görüşmüştür. TRIZ’in hizmet sektöründe yaygın kullanılmama sebebi olarak, TRIZ parametlerinin çoğunlukla teknik alanları çağrıştırıyor olması görülmüştür. TRIZ yönteminin uygulamadaki etkinliğinden ve faydalarından sağlık hizmetleri sektörünün de yararlanılabilmesi için TRIZ metodolojilerini hizmet sektöründe kullanıma uygun olarak uyumlaştıracak çalışmalar önerilmektedir.

Anahtar Kelimeler

• TRIZ
• Contradiction Matrix
• Healthcare Industry

Creative Problem Solving Technique Application Areas of TRIZ: Suggestions for Use in Healthcare Sector

Öz

The aim of the study is to determine the frequency and usage of the TRIZ method, which companies have recently used in order to develop creative solutions to the problems of the sector, and to offer suggestions that will increase the use of TRIZ in the healthcare sector by emphasizing their effectiveness in practice. In the study, two separate literature scans were made. Firstly, academic publications published between 2004-2019 with the main themes of “TRIZ” and “Contradiction Matrix” were scanned through the Web of Science database and a total of 161 publications were reached. Relevant publications have been analyzed by scientific fields and the scope of the study has been expanded a bit to further detail its use in the healthcare sector, and the Google Scholar database has been examined in the second scan. As a result of the study; Although TRIZ is a method used mostly in technical fields, it has been observed that it has been used in the service sector in recent years. As the reason why TRIZ is not widely used in the service sector, it is seen that TRIZ parameters mostly evoke technical fields. In order to benefit from the effectiveness and benefits of TRIZ method in practice, the health services sector is also recommended to harmonize TRIZ methodologies for use in the service sector.

Anahtar Kelimeler

• TRIZ
• Contradiction Matrix
• Healthcare Industry

Kaynakça

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