Hizmet Olarak Yazılım Uygulamalarında Teknik Borcun Kategorizasyonu

Yıl 2023, Cilt: 39 Sayı: 3, 446 - 462, 31.12.2023

Özden Özcan Top , Yasemin Kuranel , Altan Koçyiğit

Öz

Teknik borç (TB), genellikle daha hızlı kod teslimi için daha basit çözümler seçme veya kötü kararlar alma sonucunda ortaya çıkan durumları ifade eder. Sonuçta TB ödenir, ancak uzun vadeli maliyetler, kısa vadeli faydaları aşar. Bu nedenle, teknik borcun uygun bir şekilde tanımlanması ve yönetilmesi her yazılım geliştirme projesinde önemlidir. Yazılım alanında teknik borç kavramı literatürde kapsamlı bir şekilde incelenmesine rağmen, Hizmet Olarak Yazılım (SaaS) uygulamalarındaki TB göstergeleri oldukça sınırlıdır. Bu nedenle, bu çalışma, müşterilerine SaaS uygulamaları için destek sağlayan organizasyonlardaki TB göstergelerini ve başlıca kategorileri araştırmaktadır. Bu amaçla çalışmada, bir bağımsız SaaS ortağı olan danışmanlık şirketinde keşif amaçlı bir vaka çalışması gerçekleştirilmiştir. Bu kampsamda şirkette dokuz çalışanla görüşmeler yapılmış ve toplanan verilerin derinlemesine analizi ile SaaS uygulamalarına özgü başlıca teknik borç kategorileri belirlenmiştir. Sonuçlar, geleneksel yazılım uygulamalarındaki TB kategorilerinin ve sorunlarının SaaS projeleri için de geçerli olduğunu göstermiştir. SaaS'a özgü 15 TB kategorisi ile ilişkili 23 TB göstergesi tespit edilmiştir. Buna ek olarak, genel yazılım projelerinde de geçerli olacak 81 TB göstergesi, 23 kategori altında gözlenmiştir.

Anahtar Kelimeler

Teknik Borç, Hizmet Olarak Yazılım, Hizmet Olarak Yazılımda Teknik Borç, SaaS

Categorization of Technical Debt in Software as a Service Applications

Öz

Technical debt (TD) refers to the outcomes of making poor decisions or choosing simpler solutions generally for the sake of faster code delivery. Eventually, TD is repaid and usually the long-term costs overweigh the short-term benefits. Therefore, proper identification and management of technical debt is crucial in any software development effort. Although the technical debt concept in the software domain has been extensively studied in the literature, there is a limited understanding of the indicators of TD in Software as a Service (SaaS) applications. Hence, this study investigates the indicators and major categories in organizations that provide support for SaaS applications to their customers. To this end, an exploratory case study has been conducted in a SaaS independent software vendor partner and consultancy company. Interviews have been conducted with nine employees in the company and an in-depth analysis of collected data have been carried out to identify the major technical debt categories specific to SaaS applications. The results revealed that TD categories and problems in traditional software applications are also valid for SaaS projects. There are also new categories of TD specific to SaaS. We identified 15 unique SaaS-specific technical debt categories associated with 23 relevant indicators. Additionally, we noted the presence of 81 generic software technical debt indicators, classified under 23 categories.

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