THE EFFECT OF EMOTIONAL INTELLIGENCE IN CREATING STRATEGIES FOR COATING WITH PSYCHOSOCIAL RISKS IN BUSINESSES; A SYSTEMATIC COMPILATION

Yıl 2024, , 63 - 81, 15.04.2024

Hüsre Gizem Akalp , Ahmet Erkasap

https://doi.org/10.33439/ergonomi.1405549

Öz

Systematic Occupational Health and Safety studies carried out in order to increase the importance given to people in enterprises and to enable individuals to work in healthier and safer environments, primarily focused on the physical, chemical and biological risks existing in the enterprises, and then by taking ergonomic risks into consideration, ergonomic working environments were designed to create reassuring working environments. . However, human beings are emotional beings. It is necessary to control the emotional changes that individuals experience by combining the work they do with awareness. People who cannot control their emotional changes experience stress and burnout more easily and cannot easily cope with situations such as role conflict and excessive workload that they face in business life. In the context of examining hearing situations, it is very important to evaluate emotional intelligence in businesses, especially in terms of evaluating psychosocial risks. This research aims to systematically compile academic studies on emotional intelligence and psychosocial risks, stress and burnout. For this purpose, the methodologies, conceptual and demographic variables and main findings of the identified articles were systematically analyzed and evaluated. As a result of the literature review, 64 international articles published in the last ten years regarding the criteria determined were evaluated and the relationships between emotional intelligence, job stress and burnout were found.

Anahtar Kelimeler

Occupational Health and Safety, Emotional Intelligence, Psychosocial Risks, Ergonomics.

DUYGUSAL ZEKANIN İŞLETMELERDE PSİKOSOSYAL RİSKLER İLE BAŞA ÇIKMA STRATEJİLERİ OLUŞTURMADA ETKİSİ; SİSTEMATİK BİR DERLEME

Öz

İşletmelerde insana verilen önemin artması, bireylerin daha sağlıklı ve güvenli ortamlarda çalışabilmesi için gerçekleştirilen sistemli İş Sağlığı ve Güvenliği çalışmaları, öncelikle işletmelerde var olan fiziksel, kimyasal, biyolojik risklere yoğunlaşmış ardından ergonomik riskler değerlendirmeye de alınarak ergonomik çalışma ortamlarının tasarlanması ile güven veren çalışma ortamları oluşturulmaya çalışılmıştır. Ancak insanoğlu duygusal bir varlıktır. Bireylerin yaptıkları işi farkındalık ile birleştirilerek yaşadıkları duygusal değişikliklerin kontrolünün sağlanması gerekmektedir. Duygusal değişikliklerini kontrol edemeyen kişiler stres ve tükenmeyi daha kolay yaşamakta iş hayatında karşı karşıya kaldıkları rol çatışması ve aşırı iş yükü gibi durumlarla kolay kolay baş edememektedirler. Duygu durumlarının incelenmesi bağlamında duygusal zekanın da işletmelerde değerlendirilmeye alınması özellikle iş sağlığı ve güvenliğindeki risklerin psikososyal boyutu ve psikososyal risklerin değerlendirilmesi açısından oldukça önem arz etmektedir. Bu araştırma, duygusal zekâ ve psikososyal risklerden stres ve tükenmişlik ile ilgili yapılmış̧ olan akademik çalışmaların sistematik olarak derlemesini yapmayı amaçlamaktadır. Bu amaç ile tespit edilen makalelerin metodolojileri, kavramsal ve demografik değişkenleri ve temel bulguları sistematik olarak analiz edilmiş ve değerlendirilmiştir. Literatür taraması sonucunda belirlenen kriterlere ait son on yılda yayımlanmış 64 uluslararası makale değerlendirilmiş ve duygusal zeka, iş stresi, tükenmişlik arasındaki ilişkiler bulunmuştur.

Anahtar Kelimeler

İş Sağlığı ve Güvenliği, Duygusal Zekâ, Psikososyal Riskler, Ergonomi.

Kaynakça

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